WE’RE HIRING!
Senior Manager Retail Banking
Full‐Time Permanent
About Us
First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well‐being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.
About The Role
As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President,
Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team
of Retail Branch Managers and their employees. This is a permanent full‐time position. This
position is in‐office at one of our main office locations in Saskatoon or Vancouver. These
locations are on urban First Nations land. A hybrid position may be considered.
Here’s what you’ll be doing:
• Coach to maintain, develop, and build customer relationships by providing optimum customer service and participating in business and community events
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Ensure staff are fully trained in product knowledge and fostered within a cross‐selling environment to provide optimum customer service
• With the support of the VP, participate in business planning and assist with the communication strategy to the people managers
• Monitor unit profitability through effective oversight of non‐interest expenses, revenue, and loan products
• Support to the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability
• Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
• Ensure consistent coaching of employees to deliver on the business sales and service strategy
• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct, laws and regulations
• Follow and ensure employees understand and apply bank/branch operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Monitor for timely completion and accuracy of all administrative requirements for the various support units (Compliance, Operations, Finance, Credit Risk Management, Human Resources)
What were looking for:
• Minimum five (5) years of management experience working in a financial institution
• Completed post‐secondary study in Finance, Business Administration, Management/HR or relatedfield
• Proven experience in a retail bank
• Knowledge of retail banking rules, regulations and procedures
• Working knowledge of banking software and MS Office 365
• Patience and problem‐solving ability
• Customer‐oriented attitude
• Excellent communication skills
• Adaptability, flexibility, and ability to multitask
• Willingness to travel for branch visits
We are passionate about creating an inclusive workplace and value and respect diversity of our staff.
We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until October 11th, 2024.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
