THE ORGANIZATION:   COASTAL COMMUNITY CREDIT UNION
Providing services for over 70 years, Coastal Community Credit Union (CCCU) is the largest Vancouver Island-based financial services cooperative and among the 24 largest credit unions in Canada when measured by asset size. With $3.3 billion in balance sheet assets plus $1.0 billion in wealth assets under management, CCCU operates a network of 24 full-service locations and one centralized contact centre with extended service hours. CCCU provides personal, business and commercial banking services, complemented by its wholly-owned subsidiary Coastal Community Financial Management Inc., which provides wealth management services through its Coastal Community Private Wealth Group division, and its 50% equity interest in an organization that that owns two subsidiaries offering personal and commercial insurance solutions. The Coastal Community family of companies serves Vancouver Island and the Gulf Islands, from Victoria to Port Hardy offering a full range of services in retail banking, regional business services, insurance, wealth management, trust and estates.

Since 1946, the satisfaction and happiness of their members and clients have been paramount. “That’s why we’ve grown to be the largest financial services organization based on Vancouver Island, the Gulf Islands, and Discovery Islands.” They’re passionate about building stronger relationships to improve financial health, enrich people’s lives and build healthier communities. They offer caring and helpful service integrated across their business lines to meet their member’s financial and protection needs. CCCU is committed to helping build healthier communities through a variety donations, sponsorships, scholarships, and fundraising efforts.

Vision:
CCCU will be leaders in building relationships that improve financial health, enrich people’s lives, and build healthier communities.

Purpose:
Member/Client Experience
CCCU will be the leaders in building strong relationships, by being more helpful and caring, and improving financial health.

Employee Experience
CCCU will be the leaders in creating an environment where they say great things, do great things, and where they want to stay.

Community Experience
CCCU will be the leaders in making a visible and meaningful difference in building healthier communities. Their communities are their home.

Values:
Accountability, Cooperation, Excellence, Innovation, Integrity, Responsiveness, Social Responsibility.

With a progressive, collaborative, and empowered employment culture, CCCU is proud to be a certified Great Place to Work® and on the Best Workplaces in British Columbia list for several years.

To learn more, please visit Coastal Community Credit Union’s website.

THE OPPORTUNITY:   PRESIDENT AND CHIEF EXECUTIVE OFFICER
Reporting to the Board of Directors, the President and Chief Executive Officer (CEO) is based at CCCU’s head office in Nanaimo and will provide strategic leadership and operational direction to the Credit Union and its related subsidiaries. The CCCU Board of Directors is seeking a passionate leader who will inspire the organization and lead it through any potential economic challenges on the horizon.

More specifically, the CEO will ensure that:

• The organization’s strategic plan aligns with our mission, vision, and values;
• Strategic goals and objectives are implemented;
• Relationships with key stakeholders are built and maintained;
• Strategic linkages and partnerships are developed and maintained; and
• That performance measurements, management controls and critical success factors are developed for business discipline.

Key Accountabilities
Board Relations:

• Provide regular updates to the Board on operational and financial performance of the credit union and its subsidiaries;
• Inform the Board of activities which may significantly affect the organization, and refer promptly to the Chair any matters which may require Board action;
• Prepare and present strategic positions to the Board for approval; and
• Consult with the relevant committees on any potential or planned changes to the composition of the Management Executive personnel for CCCU or the subsidiary organizations.

Communications:

• Communicate, clarify, and interpret the organization’s vision, mission, values, and success factors with all constituencies including the Board, executive management, staff, members, and the community;
• Serve as an ambassador for the organization and promote the organization within and outside the region through a corporate social responsibility strategy.

Corporate Culture:

• Create a corporate culture that positively influences employees, members, and clients through the consistent behavioral application of our corporate values.

Enterprise Risk Management (ERM):

• Ensure the principles of good governance and sound business practices that apply to operational risk are implemented and monitored;
• Provide the Board with appropriate reports that will enable the Board to ensure the Credit Union has ongoing and effective risk management processes and whether the Credit Union is in control;
• Provide the Board with timely, relevant, and accurate reports on the management of significant risks.

Financial Management:

• Ensure the integrity and viability of the organization’s finances, annual budgets, and financial audits;
• Ensure systems and processes are implemented to comply with regulations governing the industry and all statutory requirements for reporting and meeting capital and liquidity requirements are met and action is immediately taken to correct any non-conforming situations.

Operations:

• Execute, lead, and monitor the organization’s operating plan and budget to implement the strategic objectives and support the strategic plans of the organization;
• Establish and implement systems to monitor organizational performance against goals and objectives and ensure performance is continuously reviewed for improvement.

Human Resources:

• Proactively engage in succession planning by developing processes and arrangements for the Board to follow in the event of unplanned or planned vacancies for the CEO and Executive Management positions;
• Promote a culture of employee development to encourage career progression within the credit union with a view to having internal candidates for all leadership positions;
• Assess the performance of all direct reports on an annual basis;
• Working with the board-established compensation philosophy to ensure compensation plans are competitive and motivating;
• Develop and maintain an effective organizational structure;
• Develop, maintain, and monitor standards of business conduct and ethical behaviour for senior management and other personnel;
• Lead in the ongoing development of a positive operating culture throughout the organization that promotes innovation and unsurpassed member/ client service.

Professional Development:

• Remain aware of evolving practices in Canadian credit union system to ensure that CCCU stays competitive within the industry;
• Engage in professional development activities that broadens business knowledge or enhances management skills.

Competencies and Personal Characteristics
Communicates Effectively: Consistently, and in a timely manner, prepares and presents strategic positions to the Board for engagement and approval; collaboratively develops communication processes, clarifies the direction and empowers direct reports to systematically disseminate information to employees and members in a timely manner.
Lead Self and Lead Effectively: Demonstrates effective situational leadership; consistently leads in the ongoing development of a positive learning culture throughout the organization that promotes learning, innovation and focuses on member/client service; seeks feedback from all levels.
Support Others to be Leaders: Strong advocate for development of senior executive team and all levels of leadership; provides visible growth opportunities to other; promotes through words and actions, investment and attention; proactively develops future leaders and leadership capacity at all levels. Removes barriers to open doors for employees both internally and externally.
Know our Business, Recognize Opportunities: Invests for long-term growth while seeking ways to consistently pay “dividends”; uses judgment to take advantage of opportunities.
Make a Meaningful Difference in our Communities: Defines what’s meaningful and focuses on those priorities; gets involved in the most beneficial events; establishes an effective presence; gets team involved in community; uses experiences and values to strategically and beneficially affect communities; ensures funding decisions are aligned to the strategic goals; fosters appropriate decision-making at the local level.
Continuously Learn and Share Knowledge: Establishes systems to support ongoing learning at an organizational level and encourages a commitment towards ongoing learning in others; personally models continuous learning; is open to, and accepts, feedback, adjusting behaviour when appropriate; demonstrates adaptability and resilience both internally and externally; shares newly acquired knowledge with others as appropriate.
Build Helpful Relationships: Develops strong productive relationships with members and community stakeholders to broaden economic impact and influence beyond the reach of the credit union itself; is personally sought out within credit union system, professional organizations, geographic location and within CCCU’s business communities.
Build Teams and Manage Conflict: Supports and encourages staff to learn positively from successes and mistakes; aware of own judgments and biases; addresses the underlying causes of conflict rather than dealing only with the symptoms; proactively takes accountability for team performance and takes ownership for mistakes; recognizes need for improvement and takes corrective action.
Think Creatively and Strategically to Develop Solutions: Recognizes and rewards critical thinking to identify risks and mitigation strategies; decisions are made with rigorous evidence-based processes; consistently demonstrates agile thinking; asks “what if?” questions and looks at big picture; brainstorms pre/during/post decisions.
Fosters a culture of innovation while limiting risk to the organization: Cultivates innovation while managing risk and rewarding creativity “Encourages acceptance of failures creating culture of learning”.
Collaboration: Seeks out and develops opportunities to collaborate with other credit unions, cooperatives and other organizations in a way that advances the interests of CCCU and the broader cooperative movement.
Cooperation and Networking: Is approachable and comfortable when representing Coastal; works across organizations sharing information, leveraging others’ ideas and suggestions, coordinating and bringing resources together, and finding common ground to get the best outcomes that will benefit members and communities; selects beneficial networking events to attend and identifies ways to participate for optimum Coastal Community exposure.

COMPENSATION:
Coastal Community Credit Union has adopted a compensation policy of paying its CEO a salary that is roughly the average salary of CEOs of similar sized credit unions. As a result, a competitive compensation package will be provided including an attractive base salary in a range above $400,000, a variable compensation plan, and excellent benefits. Further details will be discussed in a personal interview.

To apply, please visit our website.

FOR MORE INFORMATION, PLEASE CONTACT:
Nick Lay or Greg Longster
LEADERS INTERNATIONAL EXECUTIVE SEARCH
#880—609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422
Email: vancouver@leadersinternational.com