About the Role

The Senior Manager, Retail and Small Business Lending provides strategic and operational leadership for retail and small business advisory services and the lending administration function. This role leads a high‑performing team, drives business growth, strengthens risk management practices, and ensures exceptional member experiences.

What You’ll Do

• Lead, coach, and develop a team of retail and small business advisors and lending administration staff.
• Create a positive, collaborative, and results‑focused team culture that values accountability and continuous improvement.
• Oversee day‑to‑day operations and ensure efficient, consistent service delivery.
• Build strong relationships with members, partners, and internal stakeholders.
• Identify growth opportunities and implement process improvements in collaboration with Credit and Risk.
• Approve loans and exceptions within delegated lending limits.
• Proactively identify and manage risks related to retail and small business lending.
• Communicate clearly with teams and leadership, providing meaningful performance and strategy updates.

Success in This Role Looks Like…

• A confident, engaged team that understands expectations, works collaboratively, and consistently delivers results.
• Members experience responsive, knowledgeable, and relationship‑focused service.
• Retail and small business lending operations are well‑run, efficient, and risk‑aware.
• Decisions balance business growth with sound judgment and policy alignment.
• Communication is clear, respectful, and adaptive to different audiences and situations.
• Continuous improvement is embraced, with teams open to feedback, change, and innovation.

What You Bring

• Proven leadership experience with a strong focus on coaching, collaboration, and performance development.
• Strong business and financial acumen within retail and/or small business lending.
• Ability to balance strategic thinking with practical, operational decision‑making.
• Confidence building relationships, navigating change, and influencing outcomes.
• Clear, respectful, and adaptable communication style.
• Sound judgment and a risk‑aware, member‑focused mindset.

Why Join Us

• Make a meaningful impact on members, colleagues, and the community.
• Lead within a values‑driven credit union that emphasizes trust, accountability, and collaboration.
• Opportunity to shape strategy, develop people, and drive continuous improvement.