City: Canora

Senior Manager of Branch Operations

The Senior Manager of Branch Operation provides leadership and operational oversight for the Member Solutions team, ensuring consistent, relationship‑focused service delivery and a strong employee experience. This role leads a team of front‑line professionals, drives continuous improvement, and supports business growth by building meaningful member relationships and optimizing branch operations.

The Senior Manager of Branch Operation plays a key role in developing talent, improving processes, and adapting services to meet the evolving needs of members while maintaining a positive, engaged, and high‑performing team environment.

What You’ll Do

  • Lead, coach, and develop a team of Member Solutions Representatives through observation, feedback, and performance coaching.
  • Create a positive, collaborative, and relationship‑focused team culture that values accountability and continuous improvement.
  • Oversee day‑to‑day branch operations, including scheduling, workflow management, and service delivery.
  • Support effective onboarding and ongoing development of team members.
  • Build strong relationships with members through proactive outreach, service quality, and personalized experiences.
  • Identify opportunities to improve processes, systems, and service models in collaboration with internal partners.
  • Use data, reporting, and observation to assess performance, service effectiveness, and member engagement.
  • Support outreach initiatives that strengthen member connections and reduce inactive or dormant accounts.
  • Handle employee and member concerns professionally and constructively.

 

Success in This Role Looks Like…

  • A confident, engaged team that understands expectations and consistently delivers high‑quality service.
  • Members experience accessible, personalized, and relationship‑driven interactions.
  • Branch operations run smoothly, efficiently, and adapt effectively to change.
  • Employees feel supported, coached, and motivated to grow.
  • Continuous improvement is embraced, with ideas welcomed and acted upon.
  • Communication is clear, respectful, and responsive across all levels.

What You Bring

  • Proven people leadership experience with a strong focus on coaching and team development.
  • Experience in member service or customer‑focused environments.
  • Background in financial services is an asset.
  • Strong interpersonal, communication, and relationship‑building skills.
  • Ability to balance operational priorities with a people‑first approach.
  • Confidence navigating change, solving complex problems, and improving processes.
  • A flexible, adaptable leadership style aligned with service excellence.

Why Join Us

  • Make a meaningful impact on members, colleagues, and the community.
  • Lead within a values‑driven credit union focused on relationships, trust, and collaboration.
  • Opportunity to develop people, influence service delivery, and drive positive change.
  • Work in an environment that supports learning, growth, and leadership development.

 

We thank all applicants for their interest; only those selected for an interview will be contacted.

Senior Manager, Retail & Small Business Lending

About the Role

The Senior Manager, Retail and Small Business Lending provides strategic and operational leadership for retail and small business advisory services and the lending administration function. This role leads a high‑performing team, drives business growth, strengthens risk management practices, and ensures exceptional member experiences.

What You’ll Do

  • Lead, coach, and develop a team of retail and small business advisors and lending administration staff.
  • Create a positive, collaborative, and results‑focused team culture that values accountability and continuous improvement.
  • Oversee day‑to‑day operations and ensure efficient, consistent service delivery.
  • Build strong relationships with members, partners, and internal stakeholders.
  • Identify growth opportunities and implement process improvements in collaboration with Credit and Risk.
  • Approve loans and exceptions within delegated lending limits.
  • Proactively identify and manage risks related to retail and small business lending.
  • Communicate clearly with teams and leadership, providing meaningful performance and strategy updates.

Success in This Role Looks Like…

  • A confident, engaged team that understands expectations, works collaboratively, and consistently delivers results.
  • Members experience responsive, knowledgeable, and relationship‑focused service.
  • Retail and small business lending operations are well‑run, efficient, and risk‑aware.
  • Decisions balance business growth with sound judgment and policy alignment.
  • Communication is clear, respectful, and adaptive to different audiences and situations.
  • Continuous improvement is embraced, with teams open to feedback, change, and innovation.

What You Bring

  • Proven leadership experience with a strong focus on coaching, collaboration, and performance development.
  • Strong business and financial acumen within retail and/or small business lending.
  • Ability to balance strategic thinking with practical, operational decision‑making.
  • Confidence building relationships, navigating change, and influencing outcomes.
  • Clear, respectful, and adaptable communication style.
  • Sound judgment and a risk‑aware, member‑focused mindset.

Why Join Us

  • Make a meaningful impact on members, colleagues, and the community.
  • Lead within a values‑driven credit union that emphasizes trust, accountability, and collaboration.
  • Opportunity to shape strategy, develop people, and drive continuous improvement.

Lending Services Analyst and Underwriter

Do you love providing Member’s with the financial confidence they need to succeed in any direction they choose?

Do you know your individual contributions make a difference and do you love removing complexity and frustration from people’s lives?

We are seeking a motivated individual who has an energetic and exciting approach to life, that works independently, as well as part of a team, and demonstrates these qualities:

  • Strong focus on members
  • Love to goal set, and feel a sense of ownership for projects from beginning to end
  • Curiosity and the ability to question the status quo
  • Creative and open minded when looking for solutions
  • Works collaboratively with peers and colleagues throughout the delivery system by sharing best practices and learning’s, where appropriate
  • Passionate about efficient execution
  • Communication – Build constructive relationships, communicate effectively with internal and external members, and have a great time doing it

Crossroads Credit Union was founded on understanding the real needs of our member-owners, this has been at our core, so our purpose and our value proposition have been developed based on our member-owners voice. Our members are the center and their needs drive everything we do. We want to help our members make decisions at each of their personal and financial “CROSSROADS” and help them chapter by chapter.

Some of the key responsibility areas of the Lending Analyst and Underwriter is to support the overall management of a sizable portfolio of retail, agriculture and commercial accounts that exhibit a degree of complexity. The focus of the position will be on supporting both the Lending & Business Relationship Advisors in financial data input, financial analysis, and credit submission preparation. The Lending Service Analyst and Underwriter is responsible for managing the annual review process and on qualifying, converting new members and prospects together with deposit gathering. We pledge to know our members better than anyone else to provide the best possible service and advice. We achieve this through developing meaningful relationships. We want to ensure our member-owners’ financial lives are better because they entrusted us.
Not everyone will be suited for this role. To be considered for this role, we are looking for someone with:

Experience: Minimum of 1 to 3 years progressive experience in financial analysis and managing a diverse portfolio in a business and retail banking environment or a similar role with comparable goals and responsibilities.

Education: Post secondary education in legal, agriculture, accounting, finance, commerce, business administration, or equivalent work experience. Completion of or enrolment in a Canadian Securities Course (CSC) or Certified Financial Planner (CFP) would be an asset. A demonstrated on-going commitment to life-long learning. Applicable education or similar field. Knowledge of lending products is a must.

Skills: You must be inquisitive and passionate about cultivating new relationships, a dynamic, advice- driven person who finds satisfaction in developing and recommending solutions to help our members achieve financial confidence and you must appreciate the value received from lifelong learning. Does it sound like we are describing you? If you’re not already with us in Crossroads Country, then you need to join us! To us Crossroads Country is not just a place, its a feeling. A close-knit community of people, regardless of physical location, who through all seasons are united by prairie values. It’s about grassroots, hometowns, and cooperation. This feeling of belonging to a family that is always willing to lend a helping hand is part of what makes Crossroads a direction worth choosing.

At Crossroads Credit Union, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and one of the best matching pension plans, we will provide you with perks, including:

  • Vacation that increases beyond legislated requirements
  • Wellness program
  • Work / Life Balance
  • Flex Time
  • Sick Leave – Duty of Care
  • Volunteer Time
  • Training & development
  • Education Day / Paid Education
  • Credit unions perks / free accounts
  • Service awards and recognition
  • Crossroads Clothing

Please don’t delay in submitting your resume to Human Resources at hr@crossroadscu.ca.

We will begin reviewing submissions immediately and continue until we find the right hire. Our employees are very important to us; our staff work hard, and we are committed to making first-rate hires (just like them).

Loans Processor

Do you love providing Member’s with the financial confidence they need to succeed in any direction they choose?  Do you know your individual contributions make a difference and do you love removing complexity and frustration from people’s lives?  We’re seeking a motivated individual who has an energetic and exciting approach to life, that works independently, as well as part of a team, and demonstrates these qualities:

  • Strong focus on members
  • Strong personal commitment to professional development
  • Good analytical, relationship, interpersonal, communication, presentation, and team skills
  • Curiosity and the ability to question the status quo
  • Creative and open minded when looking for solutions
  • Loves to collaborate with diverse teams to solve complex problems
  • Passionate about efficient execution
  • Communication – Build constructive relationships, communicate effectively with internal and external members, and have a great time doing it

Crossroads Credit Union was founded on understanding the real needs of our member-owners, this has been at our core, so our purpose and our value proposition have been developed based on our member-owners voice.  Our members are the center and their needs drive everything we do.  We want to help our members make decisions at each of their personal and financial “CROSSROADS” and help them chapter by chapter.

Some of the key responsibility areas of the Loans Processor are:

  • Reviewing loans submissions, creating security documents, commitment letters, and lawyers’ instructions according to approved terms and conditions.
  • Managing ALL communication with lawyers – reviewing and confirming accuracy of all Lawyer prepared documents & signatures
  • Monitoring security documents, checking documentation for accuracy, and reviewing loans conditions before disbursal.
  • Monitoring and logging completion of conditions precedent, advising lenders/analysts of outstanding conditions in a timely manner.
  • Registering, tracking, and following up on all security documents to ensure accuracy and proper registration/charge.
  • Addressing or directing issues to appropriate resources for resolution, ensuring a seamless member experience.
  • Processing new loans, inputting into system, doing LTO searches, if necessary, and registrations.
  • Setting up facilities, pre-authorized payments, and collateral records on internal banking system.
  • Processing all retail, commercial/agricultural loan dispersals, advances (including progress advances) and fees, according to Crossroads Credit Union policy and guidelines.
  • Following up with Relationship Advisors and Business Analysts regarding incomplete all loan files regularly until completed, using check list.
  • Loan administration and creation of month end and quarterly reports as necessary
  • During various loan audits, providing support and provision of information as necessary.
  • Aid the Associate Manager of Credit Risk as required.

We pledge to know our members better than anyone else to provide the best possible service and advice.  We achieve this through developing meaningful relationships.  We want to ensure our member-owners’ financial lives are better because they entrusted us.

Not everyone will be suited for this role.  To be considered for this role, we are looking for someone with:

Experience:

  • At least 3 years in a similar role with comparable goals and responsibilities

Education:

  • Applicable education or similar field. Knowledge of lending products is an asset.
  • CUIC 210 Consumer Lending and Lending Security Guide and the Law are an asset.

Skills:

  • You must be inquisitive and passionate about cultivating new relationships, a dynamic, advice- driven person who finds satisfaction in developing and recommending solutions to help our members achieve financial confidence and you must appreciate the value received from lifelong learning.

Does it sound like we are describing you?  If you’re not already with us in Crossroads Country, then you need to join us! To us Crossroads Country is not just a place, its a feeling.   A close-knit community of people, regardless of physical location, who through all seasons are united by prairie values.  It’s about grassroots, home towns, and cooperation.   This feeling of belonging to a family that is always willing to lend a helping hand is part of what makes Crossroads a direction worth choosing.

At Crossroads Credit Union, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and one of the best matching pension plans, we’ll provide you with perks, including:

  • Vacation that increases beyond legislated requirements
  • Wellness program
  • Work / Life Balance
  • Flex Time
  • Sick Leave – Duty of Care
  • Volunteer Time
  • Training & development
  • Education Day / Paid Education
  • Credit unions perks / free accounts
  • Service awards and recognition
  • Crossroads Clothing

Please do not delay in submitting your resume to Human Resources at hr@crossroadscu.ca.  We will begin reviewing submissions immediately and continue until we find the right hire. Our employees are very important to us; our staff work hard, and we are committed to making first-rate hires (just like them).

Financial Analyst

Do you strive to be part of a team that is working to strengthen the financial knowledge of our organization in the areas of Finance and Risk by providing business intelligence that will support the decision-making process to solve business problems? Do you love analyzing and interpreting data and numbers and thrive in a team environment that provides accurate high-level information and translates that information into plain English? Do you know your individual contributions and communication skills make a difference and do you love removing complexity and frustration from people’s lives? We’re seeking a motivated individual who has an energetic and exciting approach to life, that works independently, as well as part of a team, and demonstrates these qualities:

• A mature approach to Problem Solving by digging deeper and considering broader implications

• Analytical skills to dissect business data to identify trends, problems and win-win solutions

• Ability to move projects along with a sense of urgency

• Sense of responsibility in upholding confidentiality and protecting the company assets

• A service attitude that guides interactions within and outside the organization

Crossroads Credit Union was founded on understanding the real needs of our member-owners, this has been at our core, so our purpose and our value proposition have been developed based on our member-owners voice. Our members are the center and their needs drive everything we do. We want to help our members make decisions at each of their personal and financial “CROSSROADS” and help them chapter by chapter.

Some of the key responsibility areas are to assist in the identification of areas of concern and seek opportunities to maximize return while maintaining acceptable levels of risk; ensure compliance with all regulations, bylaws, accounting standards, policies and procedures. This position is responsible for financial analysis that supports the financial reporting, business projections and budgeting processes for the credit union.

This position will be located in our Head Office in Canora. Not everyone can be a Financial Analyst. To be considered for this role, we are looking for someone with:

Experience: At least 4 years in a similar role with comparable goals and responsibilities (a financial services background preferred)

Education: Post-secondary education in finance, accounting and/or information technology or an equivalent combination of education and experience. Completion of or enrolment in a professional accounting designation (CPA) or Chartered Financial Analyst (CFA) is preferred. A demonstrated on-going commitment to life-long learning.

Skills: You must be self-motivated, self-directed, take initiative and be a team player by displaying a positive attitude and lead by example. Must be inquisitive and passionate as well as have the ability to exercise tact, discretion, and good judgment with confidential and sensitive information.

Does it sound like we are describing you? If you’re not already with us in Crossroads Country, then you need to join us! To us Crossroads Country is not just a place, its a feeling. A close-knit community of people, regardless of physical location, who through all seasons are united by prairie values. It’s about grassroots, home towns, and cooperation. This feeling of belonging to a family that is always willing to lend a helping hand is part of what makes Crossroads a direction worth choosing.

At Crossroads Credit Union, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and one of the best matching pension plans, we’ll provide you with perks, including:

▪ Vacation that increases beyond legislated requirements

▪ Wellness program

▪ Work / Life Balance

▪ Flex Time ▪ Sick Leave – Duty of Care

▪ Volunteer Time ▪ Training & development

▪ Education Day / Paid Education

▪ Credit unions perks / free accounts

▪ Service awards and recognition

▪ Crossroads Clothing

▪ Annual bonus based on your results

Please don’t delay in submitting your resume to Human Resources. We will begin reviewing submissions immediately and continue until we find the right hire. Our employees are very important to us; our staff work hard, and we are committed to making first-rate hires (just like them).

Business Relationship Advisor

Full Time Business Relationship Advisor Opportunity
BRANCH OR DEPARTMENT: Member Relations
Do you love providing Member’s with the financial confidence they need to succeed in any direction they choose? Do you know your individual contributions make a difference and do you love removing complexity and frustration from people’s lives? We are seeking a motivated individual who has an energetic and exciting approach to life, that works independently, as well as part of a team, and demonstrates these qualities:
• Strong focus on members
• Love to goal set, and feel a sense of ownership for projects from beginning to end
• Curiosity and the ability to question the status quo
• Creative and open minded when looking for solutions
• Loves to collaborate with diverse teams to solve complex problems
• Passionate about efficient execution
• Communication – Build constructive relationships, communicate effectively with internal and external members, and have a great time doing it

Crossroads Credit Union was founded on understanding the real needs of our member-owners, this has been at our core, so our purpose and our value proposition have been developed based on our member-owners voice. Our members are the center and their needs drive everything we do. We want to help our members make decisions at each of their personal and financial “CROSSROADS” and help them chapter by chapter.

The Business Relationship Advisor is accountable for the overall management of a sizable portfolio of business (agricultural and commercial) accounts that exhibit a high/acute degree of complexity and value to Crossroads Credit Union. The focus of the position will be on member relationship activities, cross-sell, up-sell, and retention of existing business members and on qualifying and converting new members and prospects and deposit gathering.
Some of the key responsibility areas are to actively monitor and manage the profitability of business relationship with members with the intent of building a long-term mutually beneficial relationship by fully understanding the goals, objectives, and status of the member’s business(es). We would also expect you to use an excellent degree of financial, industry knowledge and expertise to proactively assess and anticipate member’s needs to suggest and recommend and/or propose products/solutions to meet those needs and the member’s broader business objectives. You should be able to ensure that the member continues to be aware of the benefits of using these products, as well as new products available to them. You will need to continuously update your knowledge on new products that may be of value to members. You would be required to minimize loan risks through diligent, timely and proactive financial reviews and awareness of changing economic/marketplace influences and applicable industry trends/data.
We pledge to know our members better than anyone else to provide the best possible service and advice. We achieve this through developing meaningful relationships. We want to ensure our member-owners’ financial lives are better because they entrusted us.

Building relationships with members in our West Region, this position will allow the successful candidate to work remotely not only in the Wadena area but in all our regions as the business needs of our members may require.

To be considered for this role, we are looking for someone with:
Experience
• Minimum 7 – 10 years progressive experience in sales/service and managing a diverse portfolio in a business banking environment
Education
▪ Post-secondary education in agriculture, accounting, finance, commerce, business administration, or equivalent work experience
Skills
▪ Works collaboratively with peers and colleagues throughout the delivery system by sharing best practices and learning’s, where appropriate
▪ Participate and be involved in community activities or events, promoting Crossroads Credit Union and demonstrating the company values

Does it sound like I’m describing you? If you are not already with us in Crossroads Country, then you need to join us! To us Crossroads Country is not just a place, it’s a feeling. A close-knit community of people, regardless of physical location, who through all seasons are united by prairie values. It’s about grassroots, hometowns, and cooperation. This feeling of belonging to a family that is always willing to lend a helping hand is part of what makes Crossroads a direction worth choosing.

At Crossroads Credit Union, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and one of the best matching pension plans, we will provide you with perks, including:
• Vacation that increases beyond legislated requirements
• Wellness program
• Work / Life Balance
• Flex Time
• Sick Leave – Duty of Care
• Volunteer Time
• Training & development
• Education Day / Paid Education
• Credit unions perks / free accounts
• Service awards and recognition
• Crossroads Clothing
• Annual bonus based on your results

We want to hear from you!
Please don’t delay in submitting your resume to Human Resources. We will begin reviewing submissions immediately and continue until we find the right hire. Our employees are very important to us; our staff work hard, and we are committed to making first-rate hires (just like them)

Please include any relevant certification with your application.

Please forward your Letter of Interest as soon as possible to:
Human Resources
Crossroads Credit Union
P.O. Box 2006
Canora, SK S0A 0L0
E: hr@crossroadscu.ca
F: 306.563.6715

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