Hybrid – Credit Union Careers

Director of Omnichannel Experience

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Director of Omnichannel Experience. This position may work in branch or remotely within a flexible work environment. Travel to Saskatoon and Regina will be required.

As the Director of Omnichannel Experience you will….

Develop and implement an omnichannel strategy that integrates various digital platforms, as well as a contact centre strategy promoting a cohesive member experience, both of which will align with TCU’s vision of the future. You will be responsible for providing leadership to the contact centre team while coaching and developing high functioning member centric employees to deliver seamless member experiences across various communication channels.

You will also be responsible for:

Supporting a constructive culture through teamwork, positive collaboration and owning your own and TCU’s success.
Fostering an environment of adaptability and continuous learning within the contact centre team.
Establishing key metrics for evaluating omnichannel performance and using data analytics to derive insights, identify trends, and drive continuous improvement.
Identifying emerging channels and technologies to stay ahead of communication trends.
Providing leadership support through collaboration with all business lines including Retail Banking, Wealth Management and Business Solutions.

As the Director of Omnichannel Experience you are ….

A strategic thinker, with a deep understanding of omnichannel technologies, member engagement and operational excellence.
A dynamic leader of people, who promotes a highly accountable and achievement-oriented team.
Able to individualize your management and coaching approach, allowing employees to develop and become capable of delivering results to their full potential.
A change advocate, aware of opportunities for process re-engineering and the ability to solicit team support in implementing plans with a high level of acceptance.
Professionally accomplished, with an established track record of developing a cohesive and empowered team with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through a minimum of 5 years of proven experience in a senior leadership role (within a contact centre or financial institution), combined with a bachelor’s degree in business administration or a related field, then this exciting opportunity to shape the future of our contact centre may be the one for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, February 2, 2024.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Senior Business System Analyst & Reporting Specialist

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About the Role

As a Senior Business System Analyst & Reporting Specialist you will be part of the IT team and report to the Manager Business Solutions. You will have a disciplined approach in supporting, maintaining, and implementing business applications, data and business intelligence, and banking and payment systems, all while working towards continuous improvement in the support and development of business processes. This role requires solid team collaboration while working in a complex environment. This role is permanent full-time. There is an option to be based in our Saskatoon, Saskatchewan Head Office or one of our branch locations, with the flexibility to work remotely, in the office or a hybrid of the two.

About You

You are an analytical thinker with a strong understanding of business needs and objectives, who has the ability to utilize systems to meet business goals
an effective communicator who can work across departments, and with individuals who have competing priorities
you have a strong understanding of implementing business applications
experience using core banking systems with a preference of Fiserv DNA and digital banking systems with a preference of Member Direct/Forge
possess strong analytical skills
experience in data analytics, reporting, and SQL query
some familiarity with Lodestar or similar platform.

What we’re looking for:

an undergraduate Computer Science degree or equivalent
six (6) years in the financial industry and three (3) years in business analysis
experience in contract drafting and dealing with financial legal issues and transactions, preferably in a regulated financial services environment with experience in dealing with multiple regulatory frameworks in different jurisdictions
ability to prepare detailed specifications, use cases, user stories, workflows, and other supporting documentation for the development of modifications and enhancements
high level of proficiency with Microsoft applications
acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until the position is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Security Architect

About Us

About the Role

As a Security Architect, you will be responsible for identifying security design gaps in existing and proposed architecture, the day-to-day operations of the in-place security solutions; identification, investigation and resolution of security breaches detected by those systems and identifying and mitigating risks to the Bank’s infrastructure and data assets. This is a permanent full-time position. We are open to remote, hybrid or in-office at our head office location in Saskatoon.

Here’s what you’ll be doing:

Support development, implementation, and management of security strategies, policies, processes, standards, and solutions that mitigate risk and maximize security, service availability, efficiency and effectiveness
Mitigate and manage cyber security threats
Participate in security incident responses. Conduct initial investigations of escalated security and network events
Maintain a library of documented response procedures
Assist with security assessments related to risk, controls, implemented control procedures, and vulnerabilities for both on premise and cloud-based solutions
Support development of technology related risk reporting
Participate and provide advice / guidance on projects of varying complexity.
Influence behavior to reduce risk, foster a strong security culture
Input into the Disaster Recovery and Business Continuity plans and participation in testing of plans as required
Support various Infrastructure and Business projects by providing input on security technologies and operational practices
Assist in the management and monitoring of IDS, IPS, firewall, log management, SIEM and antivirus
Maintain current knowledge of applicable privacy laws
Creation and delivery of monthly Security Awareness Training for staff
Perform security audits against policy, processes, departments, applications and vendors.
Perform vulnerability analysis in pre-production and production applications & systems using standard application vulnerability scanning tools

What we’re looking for:

Bachelor’s degree or diploma in information systems, computer science, cybersecurity, or related field, with a minimum of five years of related experience
Understanding of information security standards (e.g. ISO 17799/27002, NIST CSF etc.), rules and regulations related to information security and data protection
Relevant security and architecture certifications (such as CISSP, SABSA, TOGAF)
Proven experience understanding current state, desired capabilities and documenting target architectures, gaps, and roadmaps
Experience in developing security designs and performing design reviews coupled with an ability to assess security implications for introduction of new or differing technologies within the environment
Experience with implementing security management /security governance tools; creating/maintaining security policies and procedures and educating developers/solutions architects
Excellent leadership skills
Analytical and problem-solving skills
Organizational and time-management skills
Ability to maintain high levels of confidentiality
Friendly enthusiastic self-starter and strong team player
Flexible and willing to take on tasks as assigned
Acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Senior Manager Commercial Services

SENIOR MANAGER COMMERCIAL SERVICES

Continue to build your professional career!

We have an exciting opportunity for someone to lead and support the activities of our credit union’s commercial services lending team, in a highly-engaging and fast-paced environment. We offer a competitive wage, career progression, ongoing learning and development, and impact on our local community. This position will be located either on the Sunshine Coast or within the broader Lower Mainland; a remote work arrangement may be considered.

What You’ll Do

Under the leadership of the Vice President, Commercial and Retail Credit (VPCRC), the Senior Manager Commercial Services (SMCS) enriches member’s lives by leading the activities of the commercial services lending unit. This position develops and supports business goals aligned to the Sunshine Coast Credit Union’s (SCCU’s) business strategies and manages a commercial team focused on the growth and development of profitable relationships with current and prospective commercial members.

The SMCS manages a select commercial portfolio of member accounts considered to be of high profile, complexity and of significant value to SCCU. This position sells and negotiates business-banking services to members and potential members and manages the assigned loan portfolio by ensuring all products provided are in compliance with relevant legislation, regulations, policies, and procedures. The SMCS proactively identifies and pursues new sources of business and refers that business to SCCU’s business partners.

What Does the Ideal Candidate Bring?

In addition to post-secondary education in accounting, finance, commerce, or business administration, we are looking for an individual with a minimum of 7 years’ progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment, including 3 years of management experience. The preferred candidate will have a demonstrated ability to analyze financial statements and understand aspects of lending, market analysis/industry trends, and cash management, in addition to strong knowledge of segment strategies, structure, lending and deposit products and services. Advanced credit and interviewing techniques, credit investigation and underwriting skills are also required. The ideal candidate will have strong leadership, relationship, interpersonal, communication, and organizational skills. The successful incumbent will have an ability to influence and interact with any level within the organization in addition to demonstrated strong business acumen. An equivalent combination of education and experience will be considered as well as other relevant working experience.

About Sunshine Coast Credit Union (SCCU)

For over 80 years, Sunshine Coast Credit Union and their members have been helping build a healthy, strong, vibrant Coast community. We are a full-service financial institution with assets exceeding $850 million, serving 17,600 plus members in three growing coastal communities in British Columbia. SCCU is committed to enriching the financial well-being of our members and our community.

How to Apply

If you are interested in this exciting opportunity, please submit a current resume and cover letter in confidence to: yourfuture@sunshineccu.net. The posting is open until filled. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Please note, proof of COVID-19 vaccination is required.