Assistant Manager, Central Operations

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are seeking and Assistant Manager, Central Operations, so if you’re passionate about improving people’s financial health and have experience with anti-money laundering and fraud mitigation we’d like to hear from you.

What’s the role?

The Assistant Manager, Central Operations is primarily responsible for supervising  functions related to anti-money laundering and fraud mitigation, and services provided to branch operations with regards to/not limited to clearing administration, loans administration, document administration.  As Assistant Manager, Central Operations you have the ability to interpret and apply legislative changes, provide guidance around regulatory requirements, and develop policies/procedures to achieve regulatory compliance and mitigate fraud loss. In addition to this, you are accountable for the overall leadership, supervision, coaching, and continuous development of team members. You work with focus to provide support and information to the department and branch employees.

Your duties will include:

  • Ensure that the anti-money laundering and anti-fraud/fraud mitigation functions are reviewed on a regular basis and approved changes are implemented accordingly.
  • Design continuous improvement processes and conducts regular evaluations and follow-up with Central Operations and branch staff to determine the effectiveness of services programs delivered.
  • Monitor activities to promote efficient servicing of branch and operational requirements.
  • Monitor the completion of processing, reconciling and settlement functions as related to operations.
  • Supervise the interpretation and application of legislative changes to ensure that all parties abide by the legislation.
  • Ensure that information is accurately reported to FINTRAC in regards to Large Cash Transaction and Electronic Funds Transfers.
  • Accountable for the overall findings and escalation resulting from Suspicious Transaction Reports, Politically Exposed Foreign Person processes, Fraud Incident reports, AML processes relating to CCFMI, and memberships with CRA or RCMP Production Orders and reclassification.
  • Provide guidance to the branches and departments with operational procedures to meet regulatory requirements and reduce losses.
  • Provide guidance to the branches and departments with operational procedures to increase efficiencies.
  • Review applicable processes and policies on an ongoing basis to determine efficiencies and bring forward recommendations
  • Provides effective leadership by creating a trusted environment that fosters collaboration and innovation, ensures a respectful, engaging and productive work environment and positive culture.
  • Accountable for the overall leadership, supervision, coaching, and development of the area employees.
  • Assists with the development and engagement of an employee culture that inspires innovation, creativity, collaboration, diversity and supports achievement of the business goals and increased employee productivity.

What are we looking for?

  • Bachelor’s Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience.
  • A minimum of six (6) years progressive financial experience or an equivalent combination of education and experience.
  • AML Certification from The Canadian Anti-Money Laundering Institute (CAMLI)
  • Educational/work experience background in risk management, fraud investigation and anti-money laundering.
  • Solid understanding of service levels, branch operations, products and services.

Ideally, you are a flexible, collaborative team player with:

  • Extensive experience in FINTRAC Reporting requirements.
  • Proven experience in providing detailed and accurate information to third parties.
  • Extensive experience in risk management, fraud investigation and anti-money laundering.
  • Advanced research skills and advanced strategic and creative thinking skills.
  • Advanced proficiency with Microsoft Office products, including Word and Excel.
  • Advanced understanding of audit procedures.
  • Solid knowledge and experience of fraud activities and loss prevention.
  • Have a demonstrated ability to coach and motivate a team of representatives.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Manager, Private Wealth Group

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We need a Manager, Private Wealth Group to lead our Financial Consultant and Private Wealth Advisory team; so if you are looking to advance your career, and are passionate about coaching, investments and business development, we want to hear from you!

What’s the role?

As Manager, Private Wealth Group you provide leadership, direction, and coaching to the in-branch Financial Consultant and Private Wealth Advisory team, supporting functions to cultivate opportunities and increase business portfolios. A leader in sales and marketing, you support the overall image for PWG by establishing clear goals and objectives for Wealth Advisory Team members. You ensure maximum integration, and sales and service delivery effectiveness across multiple member offers to drive growth in business results through the deepening of member relationships. Through effective networking, you endorse Coastal Community through active participation in the community to develop strong internal and external networks and referral sources. As Manager, Private Wealth Group, you also provide leadership to enhance the member experience by embedding the sales and service management methodology to all the employees within the team, ensuring the member is introduced to the right offer and/or partner for their needs.

This role is based on Vancouver Island with travel required to all Coastal Community locations. Offers flexibility to work in the office and remotely.

What are we looking for?

  • Successful completion of a Bachelor’s Degree or diploma in a related discipline (e.g. Commerce and Business Administration) requiring 3 – 4 years of full-time study or equivalent.
  • Eight (8) or more years’ experience in the financial services industry.
  • Minimum six (6) years’ experience as an Investment Advisor or equivalent role.
  • Actively hold the Certified Financial Planner (CFP) designation.
  • Hold an IIROC license as a Registered Representative in the Province of BC.

Ideally, you are a flexible, collaborative team player with:

  • Solid understanding of the competitive environment in the financial marketplace, and local communities within the region.
  • Ability to work with a wide variety of business partners to achieve success within the marketplace.
  • Experience with emerging communications and technology. (web-based meetings, social media, and mobile applications)

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

What we offer you:

  • Competitive salary
  • A superior benefits package including vision, dental, and extended healthcare
  • Generous employer paid RRSP benefit
  • Ongoing support for education and career development

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Member Service Representative 2 – RC – Union

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We  are looking for a Member Service Representative 2 in our Relationship Centre who is and is eager to help members and clients meet their financial needs through a variety of emerging channels. We are not your average call centre! We are passionate about building relationships with our members. It’s so important to us, it’s in our name! So if you’re an individual who is passionate about providing superior member service, and excited about being a part of the Relationship Centre success, we’d like to hear from you!

Hours

This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?

As a Member Service Representative 2, under general supervision you will provide a full range of member driven transactions with respect to all credit union services (deposit and some lending products) through a variety of emerging channels. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities” and it is your responsibility as the Member Service Representative 2 in this emerging member service position to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Your duties will include:

  1. Providing sales and service expertise to inform members of new products/services and changes to existing products/services.
  2. Identifying and actively pursue internal referral opportunities to develop business through a variety of alternative channels; as well as work to achieve sales objectives.
  3. Completing member driven requests, ensuring that documentation is started and/or completed and/or appointments scheduled to finalize all documentation, including but not limited to opening new memberships.
  4. Initiating/completing and forward for approval and signing, member applications for a variety of products including but not limited to registered and non-registered products, Mastercards and campaign Quick Loans.
  5. Handling member inquiries ensuring proper resolve on all matters. Confidently resolve member concerns/issues should they arise.
  6. Inquiring as to what the member’s request is; for transactions that cannot be completed within the primary work area, inform the member of the documentation required in branch to complete the request.
  7. As required, authorizing transactions of other employees within own signing limits and provide guidance to same.
  8. Performing other related duties as required.

What are we looking for?

  • 1–3 years financial experience or an equivalent combination of education and experience
  • The incumbent will have completed CUIC 185 or CUIC 200 and be actively pursuing further education
  • Enrolled in and/or completed a recognized public speaking course
  • Successfully completed the Level II exam
  • Completed or actively working on all required annual courses.
  • A proven sales record, above average MSR1 skills, and demonstrated positive leadership skills are required
  • Previous call centre experience an asset.

Ideally, you are a flexible, collaborative team player with:

  • Working knowledge of credit union products and services, the DNA Banking System, administration procedures and accounting. You must effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
  • Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
  • Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests without knowing the nature of the request prior to the conversation.
  • The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Coastal Community has been in business over 70 years, and we’re proud of the things that make us who we are:

  • We’re 100% member-owned and locally-based—all of Coastal Community’s operations, Board of Directors and employees are based on Vancouver Island and the Gulf Islands, with all decisions made locally.
  • We’re a growing organization with over 2.5 billion in Credit Union assets, serving over 100,000 members and clients through our 24 branches, 16 insurance offices and 4 business centres.
  • We believe in making meaningful contributions to the communities we call home, and in the last five years alone, we’ve contributed $2.5 million to community partners across our islands.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Associate Vice President, Finance – Remote

Together, Let’s Do Great Things!

Are you a leader in the Financial Industry looking for an exciting opportunity? Are you looking to work for a British Columbia based award-winning organization? We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you.

We are seeking an Associate Vice President (AVP), Finance to lead our Finance team. If you are passionate about leadership, accounting, strategic finance operations and audit management, we want to hear from you! This opportunity has remote options and candidates from across British Columbia are welcomed!

What’s the role?

As the AVP, Finance, you have comprehensive accounting experience and are responsible to direct all aspects of accounting operations, including overseeing all transactions related to general ledger, receivables, payables, payroll and subsidiary accounting. You are responsible to make decisions based on sound financial principles, ethical standards and acceptable accounting and auditing principles. Furthermore, as the AVP, Finance you ensure timely and accurate monthly and year-to-date financial statements and year ended audit reports.

What are we looking for?

  • CPA professional accounting designation
  • Experience in accounting, auditing, budgeting, financial planning, payroll, treasury management, financial analysis or other financial activities as required

Ideally, you are a flexible, collaborative team player with:

  • Minimum of six (6) years of directly related experience.
  • Minimum two (2) years’ experience working in public practice.
  • Minimum three (3) years’ supervisory experience.
  • Working knowledge of FMS (Financial Management System) programs.
  • Working knowledge of Acumatica (Financial Accounting System) program.
  • Working knowledge of Excel, Caseware, Word, Access and Outlook.
  • Expert knowledge expert regarding the development, review, and implementation of accounting policies and processes in areas of financial management to ensure compliance with GAAP, IFRS and any accounting changes.
  • Expert knowledge for all statutory reports with the BC Financial Services Authority (BCFSA), including the Capital Adequacy reporting.
  • Expert knowledge of accounting and reporting techniques, including costing and charge back mechanisms.
  • Working knowledge of the Credit Union’s financial reporting systems and processes.
  • Proven experience with Regulatory Filings would be considered an asset.
  • Knowledge of treasury, including swap, derivatives and hedge accounting.
  • Knowledge of enterprise risk management and its process.
  • Knowledge of payroll accounting, functions and regulatory requirements

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

What we offer you:

  • Competitive salary
  • A comprehensive benefits package including MSP, dental, and extended healthcare
  • Employer paid RRSP benefit
  • Ongoing support for education and career development

Who are we?

Coastal Community has been in business over 70 years, and we’re proud of the things that make us who we are:

  • We’re 100% member-owned and locally-based—all of Coastal Community’s operations, Board of Directors and employees are based on Vancouver Island and the Gulf Islands, with all decisions made locally.
  • We’re a growing organization with over 2.5 billion in Credit Union assets, serving over 100,000 members and clients through our 24 branches, 16 insurance offices and 4 business centres.
  • We believe in making meaningful contributions to the communities we call home, and in the last five years alone, we’ve contributed $2.5 million to community partners across our islands.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

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