Vice President Internal Audit

Vice President, Internal Audit

Location: Primary work location is our head office in Peterborough, Ontario. A hybrid working model is supported. This role includes regular travel to our branch locations (Muskoka to the Kawarthas, and from Cobourg to Cornwall)

Reporting functionally to the Board of Directors Audit & Risk Committee and administratively to the CEO. The Vice President (VP), Internal Audit will lead a small team of auditors. Overseeing the internal audit activities to provide an evaluation of management’s design and implementation of internal controls, governance framework and assess the effectiveness of the credit union’s activities, processes, policies and procedures across all business, operations and activities including other oversight functions.

The VP, Internal Audit develops strategic and tactical audit plans and goals, manages, and directs audit engagements performed by the Internal Audit department; oversees and conducts audits to evaluate internal controls, make recommendations regarding control deficiencies, and identify areas of risks and opportunity for profit improvement and/or cost control. This position prepares and presents audit reports to the Board Audit & Risk Committee and Executive Leadership Team.

Primary Functions:

  • Develop risk-based audit plan in written form; in line with the size, complexity, operations, and risk profile of the credit union, and prioritize audits based on the risk assessment.
  • Review, amend and update the risk-based audit plan in response to any material changes in the credit union’s activities, risk profile, operations, systems, and internal controls.
  • Evaluate the systems of internal controls established to ensure compliance with policies, procedures, laws, and regulations, which could have a significant impact on the credit union’s operations.
  • Maintain a small team of audit staff to collectively possess, and maintain sufficient knowledge, skills, professional designation, and other competencies needed to effectively perform the internal audit activities.
  • Evaluate business operations, governance processes and activities to ascertain whether results are consistent with established objectives and goals and whether the operations, governance processes and activities are being conducted as planned and in line with the organization’s polices, procedure and applicable laws and regulations.
  • Evaluate the effectiveness of the organization’s risk management processes and effectiveness of other oversight functions.
  • Direct the activities of the internal audit staff to ensure assigned duties are completed, proper records are maintained, and disputes are resolved.
  • Evaluate the quality of performance of external auditors and the degree of coordination with internal audit.
  • Perform consulting and advisory services related to governance, risk management and control as appropriate.
  • Report, on a periodic basis, to the Board Audit & Risk Committee and the Executive Leadership Team on the internal audit function’s mandate, authority, roles and responsibility and performance relative to its internal audit plan.
  • Assist in the investigation of significant suspected fraudulent activities within Credit Union’s operation as requested by the Chair Board Audit & Risk Committee, or CEO.
  • Develop relevant internal audit policies and internal audit manual to monitor internal audit activities and audit reports.
  • Develop department budget, including resources requirement and submit to the CEO and the Board Audit & Risk Committee for approval.
  • Report significant risk exposures and control issues, including fraud risks, governance issues and other matters needed or requested by the Board Audit & Risk Committee or CEO.
  • Confirm to the Board Audit & Risk Committee, at least annually, the organizational independence of the internal audit activity.
  • Develop a follow-up process for monitoring and reporting on open management action plans to Executive Leadership Team and Board Audit & Risk Committee on quarterly basis.
  • Develop internal audit quality assurance program in line with the size, and operation of the internal audit department.
  • Prepare and provide Executive Leadership Team and the Audit & Risk Committee with internal audit reports on findings and provide recommendations on areas for improvement in business processes and internal controls to prevent/minimize future risk.

Qualifications Required:

  • Professional designation CPA or CIA is required.
  • A minimum of ten years of progressive internal audit experience with at least five years at the senior executive level managing high performance internal audit team.
  • Proven ability to lead and manage a comprehensive, dynamic, and proactive program of independent internal auditing, consulting, and training in risk identification, assessment, and control.
  • Proven ability to design a comprehensive risk-based audit plan that identifies and assesses key processes and procedures across a complex enterprise with multiple missions and many internal and external stakeholders.
  • Demonstrate a strong understanding of internal control with a thorough working knowledge of the concepts embodied in the Institute of Internal Auditors (IIA) International Professional Practices Framework.
  • Have outstanding written and oral communication skills coupled with the ability to assess the practicality and applicability of recommended solutions to problems encountered.
  • Be able to identify and hire skilled professional staff and to develop skills and expertise in staff such that they can assume expanded responsibilities.

Other:

  • Travel within the province and to branches will be required.

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!

Executive Vice President (EVP), Member Experience

Executive Vice President (EVP), Member Experience

Location: Primary work location is our head office in Peterborough, Ontario. A hybrid working model is supported. This role includes regular travel to our branches so will include working from branch locations as well.

Reporting to the CEO, the EVP, Member Experience will lead and oversee the retail, wealth management and commercial businesses with responsibility for the end-to-end member experience across all channels. The key objective of this role is to grow the business while ensuring excellence in member service through effective marketing & communications, strong channel capabilities, competitive products and services, as well as achieving optimal efficiencies in all areas of the business.

The scope of responsibilities for this position covers the entire network of Retail Banking Branches, Wealth Management and Commercial businesses, including Online Banking, Mobile Banking, Contact Centre, Product management, Marketing & Communications, and overall member experience.

As a key member of the Executive Leadership Team, develop and manage the execution of strategic plans.

Primary Functions:

  • Development of, in cooperation with the CEO, the Executive Leadership Team and the Senior Management Team, the business strategy, objectives and goals for Retail Banking, Wealth Management, Commercial, Channels, Marketing & Communications.
  • Recommend short and long-term strategies to maximize member value.
  • Recommend member engagement strategies to deliver on our purpose to support the financial success and well-being of our members.
  • Develop sales & service strategies to grow membership and share of wallet, while delivering an excellent member experience.
  • Develop products and services to meet the needs of members to grow membership and share of wallet.
  • Develop our channel capabilities in conjunction with our technology team to deliver an excellent member experience.
  • Develop Kawartha’s brand, marketing, and communications strategies in support of achieving corporate strategic objectives, targets, and key performance indicators.
  • Recommend annual and long-term business objectives against which to measure business performance, including branch targets, employee targets and annual budget.
  • Responsible for executing the retail banking, wealth management, commercial, channels, marketing, brand, and communications strategic plans and performance, including financial performance against annual and long-term performance targets, and compliance with statutory requirements, Kawartha’s by-laws, and Board approved policies.
  • Leadership of the branch personnel, channel employees, marketing & communications team, and direct reports, ensuring a capable, highly functional leadership team with the trust and respect of employees, earned by superior decision making, communication skills and a demonstrated commitment to Kawartha’s success.
  • Optimize member engagement through development and implementation of programs and strategies to build member engagement, and by fostering an environment that encourages superior levels of service delivery at every member touch point.
  • Ensure high levels of employee engagement by delivering consistent and strong people leadership through effective communications with employees, ensuring employees understand Kawartha’s strategies and goals, and to align employee activities with strategic priorities.
  • Develop robust service and sales management practices consistent with Kawartha’s values and culture, resulting in targeted growth in portfolios, membership, share of wallet and channel adoption, while appropriately managing risk.
  • Participation on the following management committees: Executive Leadership Team (ELT); Asset / Liability Committee (ALCO); Business Response Team (BRT); and Credit Committee. Attendance at meetings of the Board of Directors as a member of the Executive Leadership Team and may attend Board Committee meetings if required.

Key Success Factors:

  • People Management
  • Developing and Coaching Others
  • Communication
  • Integrity and Sincerity
  • Customer/Client Orientation
  • Role Expertise
  • Strategic Approach
  • Problem Solving

Qualifications Required:

  • Relevant undergraduate University degree required.
  • A minimum of ten years of progressive Financial Services industry experience with at least five years at the senior executive level running multi-branch retail, wealth and commercial businesses and managing high performance advice and service teams.
  • Credit union experience would be an asset.
  • Demonstrated proficiency in leading the development of effective strategic business plans and programs in support of business objectives.
  • Experience in developing strategies in a multi-channel environment to support members’ needs while delivering an effective and efficient end-to-end business.
  • Proven track record of leading people, developing, and implementing major organizational and operational change initiatives in a timely manner, including the determination and establishment of appropriate and meaningful metrics.
  • Must be able to read/interpret Financial Statements and take appropriate action based on financial performance.

 

Other:

  • Travel within the province and to branches will be required on a regular basis.
  • Meetings with members are required on a regular basis.
  • Must be willing to travel Kawartha Credit Union’s geographic area (Muskoka to the Kawarthas, and from Cobourg to Cornwall, with our head office in Peterborough).
  • A hybrid working model is supported primarily working in head office, or remotely as needed.

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!

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