Customer Success Representative

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-leading financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless clients experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Customer Success Representative (Full-time Permanent)

This position’s primary purpose is to assist credit unions, commercial clients, internal and direct clients with their service needs within a call centre environment.

Key Outcomes:

The Customer Success Representative is responsible to deliver a positive client experience by answering a diverse range of incoming client inquiries pertaining to financial and trust products including providing information, clarification and interpretation of program agreements, pricing, program requirements, administration instructions, product legislation and regulatory/compliance requirements, and analyzing client needs and providing solutions to meet those needs.

This role proactively support credit unions by managing time frames to most effectively support incoming and outbound service requests and escalating client issues or problems for resolution.

The Customer Success Representative supports the department in the achievement of its business plan by maintaining consistent personal upgrading of required knowledge, providing high quality client service, and providing recommendations for efficiencies.

Qualifications:

  • One year of post-secondary education with 2-4 years comprehensive knowledge and experience working with registered plans and mortgages
  • Resourceful team player with excellent communication and interpersonal skills, complemented by proven time management and problem solving skills
  • Good working knowledge of the Portfolio data system would be an asset

Applications for this opportunity accepted until end of day October 4, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Privacy Analyst

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow into a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-best financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth, and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for an innovative, solutions focused privacy professional to join our Legal team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Privacy Analyst (Full-time, Permanent Position)

Key Outcomes:

As a key member of the Legal team, the Privacy Analyst assists the Legal Director and Chief Privacy Officer in the ongoing design and implementation of the Bank’s Privacy Program, training, incident investigation, risk assessment and reporting and champions a privacy culture that promotes best practices in alignment with the Bank’s core values and strategic objectives.

The Privacy Analyst supports and contributes to the overall success of the Privacy Program by ensuring accountabilities are conducted in compliance with applicable regulatory requirements, internal policies and procedures and privacy by design principles. The Privacy Analyst is an advisory to Business teams and assists in responding to inquiries and access requests and supports the Privacy Office in incident and complaints investigation, breach reporting, third party risk assessments, privacy impact assessments and the development of training and awareness campaigns. The Privacy Analyst is an internal resource on privacy law, legislative developments, and industry trends.

Qualifications:

  • Completion of a post-secondary degree in business, finance or risk management, or related field and 2-3 years’ experience in Privacy Program management; a combination of education and experience will be considered
  • Industry certification will be a plus (e.g., PACC-CCAP, IAPP)
  • Advanced knowledge of federal and provincial private sector privacy legislation, regulations, guidance and breach reporting requirements
  • Ability to gather, analyze, organize, document and present information in a succinct and organized manner
  • Ability to use logic and reasoning to identify strengths and weaknesses of alternative resolutions or approaches to problems
  • Advanced written and verbal communication skills
  • Working knowledge of privacy management software and processes
  • Working knowledge of commercial banking, retail banking, and trust activities and practices
  • Advanced Microsoft Office skills
  • Working knowledge of collaboration systems including Microsoft Teams

Applications for this opportunity accepted until end of day October 8, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Systems Architect (ECM)

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Systems Architect (ECM)

(Full-time, Permanent Position)

Key Outcomes:

The Systems Architect (ECM) manages and oversees the strategic and operational demands by leading the support, research, design, development, implementation and long-term governance of the Enterprise Content Management (ECM) solutions at the Bank. This position is responsible for the management of research, design and execution of projects involving Collaboration Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms.

This position is the primary resource to coordinate and manage the organizational Enterprise Content Management strategy and contribute to the organization’s success by maintaining, supporting and enhancing technologies and systems within the ECM practice. It is also responsible to work with business units and manage the delivery of content management strategies, including document management and workflow.

Qualifications:

  • Post-secondary degree or diploma in Computer Science, or related field
  • 5 years in technology roles, including experience working with Cloud Infrastructure services
  • 3-5 years experience working in SharePoint (online or 2016) or other Enterprise Content Management tools
  • Business Analysis experience would be considered an asset
  • Experience working in Agile work environments and projects is preferred

Applications for this opportunity accepted until end of day September 16, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Solutions Architect

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Solutions Architect (Full-time, Permanent Position)

Key Outcomes:

The Solutions Architect ensures that the Bank’s Enterprise Infrastructure Systems are appropriately designed, managed, documented and organized throughout the entire development and maintenance lifecycle. This position is responsible for short to medium term objectives, and conducts in-depth analysis and employs conceptual thinking, working to find unique solutions to problems considering interconnection among applications and/or lines of business.

The Solutions Architect assists other business units in understanding problems and ensuring a holistic perspective and collaborates to resolve issues and architect solutions to either new applications, or for application improvements. This position also provides subject matter expertise and is responsible for the creation, maintenance and management of IT architecture models and their lower-level components.

Qualifications:

  • Post-secondary degree in Computer Science; a comparable combination of education and relevant work experience may be considered
  • 7-10 years of experience with Azure cloud support or development
  • 7-10 years of experience with Data Centre support or development
  • Experience working in Agile work environments and projects is preferred
  • 3 years of experience in the financial services industry with an in-depth understanding of infrastructure architecture

Applications for this opportunity accepted until end of day September 9, 2021. To apply, please visit our Career page at www.concentra.ca.

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Senior Technical Analyst

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada.  We are focused on delivering superior customer service and offering a full range of personal and business banking products.  As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

The Challenge:  Reporting to the Technical Infrastructure Manager, the Senior Technical Analyst will play a key role in delivering a wide range of IT technologies, support services, and solutions to meet the strategic and operational needs of the organization.  This role will work with internal and external resources to ensure exceptional service is provided and to identify opportunities to apply technological innovation.

Key Accountabilities:

  • Design, implement, configure, and support Microsoft Windows Server infrastructure, storage, and network infrastructure both on-premises and in the cloud.
  • Design, implement, configure, and support Microsoft 365 and other cloud technologies
  • Manage and lead projects such as the installation and support of infrastructure and platform upgrades through all project phases (Research, Design, Testing, Documentation, Implementation, and Support)
  • Work independently and in a team environment, collaborating with internal and external stakeholders
  • Analyze and resolve escalated system issues, working with vendors where required to effect problem resolution in a timely manner
  • Contribute to the overall effectiveness of the team through ongoing personal development and strong peer relationships and mentoring
  • Ensures infrastructure solutions meet the business strategic and operational objectives

Technical Requirements:

  • Excellent knowledge of Windows based environments, operating systems and applications
  • Strong knowledge of infrastructure, networking, virtualization, identity, security and storage architecture both on-premise and in the cloud
  • Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange, Office 365, OneDrive, etc.) and remote access technologies
  • Knowledgeable of IT infrastructure, including performing backups, upgrading, and patching, performance tuning, monitoring, alerting, deployments, and disaster recovery
  • Strong strategic thinking skills – ability to find innovative yet practical strategies to achieve goals, and anticipating needs and future opportunities
  • Excellent organizational and planning skills with a strong attention to detail, project management skills, meet tight timeframes and commitments, and is accountable for results
  • Excellent written and verbal communication skills
  • Excellent problem solving and analytical skills
  • Exceptional time management and multi-tasking skills
  • Demonstrate a willingness to learn and train with new technologies
  • Ability to work evenings or weekends as necessary

Location:  This position is based at our head office in Saskatoon for a Monday through Friday work week.

Qualifications:

  • Degree or diploma in a related discipline such as information technology, supplemented by industry recognized professional courses
  • Minimum 7 years of experience in a technology environment
  • Certification in Microsoft 365 Enterprise Administrator, Microsoft 365 Security Administrator Associate and Microsoft Teams Administrator would be an asset

Make First Nations Bank of Canada your First Choice

Please submit your cover page and resume to: hr@fnbc.ca

Business Solutions Manager

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

The Challenge: The Business Solutions Manager is responsible for supporting and implementing a variety of business applications and works closely with all areas of the Bank to understand the day to day operations and business needs while providing support and identifying ways to leverage technology to achieve business goals. The position combines managerial responsibilities with in-depth hands on functional expertise and acts as the subject matter expert for common issues and concerns for a number of business applications. As a people manager you will be responsible for staffing, staff management, performance management and continuous service improvement for your respective area.

This position requires significant interaction and collaboration with various business and technical teams. You must have strong application support and implementation skills combined with project management experience and have the drive and enthusiasm that makes people want to work with and along side you to make things happen.

Location: This position will be based at our Head Office in Saskatoon, Saskatchewan on a Monday through Friday work week.

Qualifications:

Degree or certificate from an approved technical college in a computer-related field such as Information Technology/Computer Science (an equivalent combination of education, training and experience may also be considered)

  • Minimum of 3 years management experience
  • 7 years experience in supporting and implementing enterprise applications
  • Excellent negotiation skills are required for interacting with both internal business partners and external partners and vendors
  • Strong verbal, written and presentation communication skills, including the ability to communicate effectively with technical and non-technical audiences
  • Excellent analytical and problem-solving skills
  • Demonstrated skills in building diverse teams to work towards common objectives
  • Proven ability to lead multiple medium to large projects simultaneously, on time and within budget – PMP designation would be a strong asset
  • Experience with report writing software, such as Crystal Reports
  • Experience in the banking industry or with banking enterprise applications or vendors would be an asset

Make First Nations Bank of Canada your First Choice

Please submit your cover letter and resume to: hr@fnbc.ca

We thank all candidates for their interest, only those selected for an interview will be contacted.

Manager Lending Administration

Manager Lending Administration

Are you looking for an ambitious new career?

We are seeking an experienced Lending Manager to become part of the FNBC Family!

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

The Role: 

  • Serve as the subject matter expert for the retail and commercial lending administrators and perform the role of the Lending Administrators as required.
  • Mentor, coach and oversee the Lending Administration staff.  Ensure they have the skills, knowledge and resources to perform all aspects of their job successfully.
  • Construct and manage systems, processes, and procedures to ensure accurate and timely processing.  Monitor efficiencies and continually look for ways to improve processes.
  • Lead and assist with various lending projects from start to finish including the development, testing, and implementation phases.

Location:  This position is based at our head office in Saskatoon for a Monday through Friday work week.

Qualifications:

  • Minimum 5 years of experience in lending administration.
  • Minimum 2 years of management experience.
  • Comprehensive knowledge of related regulations of banking operations, products and services, and documents required for all types of loans.
  • Ability to communicate effectively through speaking, writing, and listening.
  • Excellent leadership skills with the ability to motivate staff.
  • Demonstrate a commitment to accuracy and quality while meeting goals and deadlines.

Put your lending experience and knowledge to use in overseeing our Lending Administration department.

Please submit your cover page and resume to:  hr@fnbc.ca

We thank all candidates for their interest, only those selected for an interview will be contacted.

Director, Risk Governance & Policy

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow into a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-best financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for an experienced Director Risk Governance & Policy to join our Risk Governance team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Director, Risk Governance & Policy

The primary purpose of the Director, Risk Governance & Policy position is to develop risk management frameworks, policy, risk management committee mandates and risk reporting, and to provide support to the management of the Bank’s regulatory affairs.

This position is responsible to develop and maintain the risk management frameworks and policy model by facilitating development, reviews and enhancements to the Risk Governance Framework, Risk Appetite Framework and Corporate Policy Framework, as well as facilitating the ongoing development, reviews and enhancements to Corporate Policies and Management Guidelines. This position is also responsible for providing oversight to the alignment of Risk Appetite and enterprise strategy, and for providing independent challenge to the first line of defense on alignment with Risk Appetite, Corporate Policies and Management Guidelines.

The Director, Risk Governance & Policy develops and maintains the risk management committee mandates and risk reporting by facilitating development, reviews and enhancements to the risk management committee mandates, and providing risk reporting for executive, risk management committees and the Board. This position provides support to regulatory relationships by assisting in the maintenance of a central repository of the Bank’s supervisory communication with all prudential regulators, as well as the coordination of supervisory communications between OSFI and the Bank. This position also assists in the coordination of OSFI supervisory reviews and in the management of responses to recommendations to ensure they are timely and complete, and provides regulatory updates and key messaging to executive and the Board.

Qualifications

  • Undergraduate degree in finance, law, economics, business administration or commerce complemented by a professional designation in finance, accounting or law and 5 years progressive experience in the financial industry
  • Subject matter expert in understanding of financial institution risk management, risk optimization concepts, risk appetite and policy structuring
  • Subject matter expert in understanding of OSFI Guidelines for Banks
  • Subject matter expert in understanding of risk management concepts and good practices in governance reporting
  • Advanced understanding of financial institution credit risk, operational risk, market risk, liquidity and funding risk, legal and regulatory compliance risk, reputation risk, capital management and emerging risks
  • Ability to lead and manage projects and deliver results in a changing environment
  • Ability to understand detailed processes and controls
  • Strong interpersonal skills, including ability to influence senior decision makers
  • Strong analytical skills, including ability to identify and interpret complex issues and see underlying causes, connections and implications
  • Advanced written communication and presentation skills
  • Advanced computer skills with advanced skills in Excel, Word and Powerpoint

Applications for this opportunity will be accepted until end of day August 27, 2021. To apply, please visit our Career page at www.concentra.ca.

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Senior Credit Analyst

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra is the number one partner in commercial equipment leasing and financing.  We work with credit unions large and small to offer competitive deal structures and attractive pricing for members.  Concentra employees enjoy a competitive total rewards package and a flexible work environment.  We are looking for a results-oriented leader to join our team.

Senior Credit Analyst (Full-time, Permanent)

This position provides independent, objective review and adjudication of incoming equipment lease applications. The Senior Credit Analyst evaluates risk implications, approves or declines within credit limit and makes credit recommendations and escalations as required.  As a key member of the front office, the Senior Analyst is responsible for financial analysis, assessment of credit reports, research of equipment and industry and approving and declining applications.

Key Outcomes:

The primary focus of this position is to manage and support in-depth analysis and adjudication of equipment financing applications.  This role will assess and determine appropriate transaction structure and pricing to ensure compliance with the Bank’s policies and guidelines.  The Senior Analyst identifies and advises on terms, conditions, and collateral requirements for the transaction decision, as well as opportunities for cross-selling and/or alternative solutions to meet client’s needs.  This role works with internal groups and clients to assess lease opportunities, and deals with customer inquiries and concerns.

In addition, the Senior Analyst approves credit within designation limits and prepares formal presentations to support lease applications presented to Credit Risk.  As a senior member of the team, the Analyst provides credit risk coaching and advice to the credit team to increase awareness of risk, policy, and knowledge of structuring transactions.

Qualifications:

  • Post-Secondary education in Business Administration/Commerce or equivalent combination of education and experience
  • 3-5 years commercial credit experience; leasing experience an asset

Applications for this opportunity will be accepted until end of day August 20, 2021. To apply, please visit our Career page at www.concentra.ca.

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. We thank all applicants for their interest, however, only those selected for an interview will be contacted

Recovery Specialist II

Permanent Full-Time 

Closes August 22

Open to any Innovation Advice Centre

Annual Salary: $61,679 – $77,097

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)


THE POSITION: 
The Recovery Specialist II will review and discuss collection activities with consumer, agricultural, and commercial lenders on loans in arrears and will manage and conduct resolution activities when required. This individual will ensure collection activities are in compliance with all legislation, regulations, policies and procedures. How does one do this? Glad you asked!

A Recovery Specialist II does the following:

  • Initiates contact with delinquent members to discuss repayment plans and financial situations
  • Reviews, discusses, develops and implements realization strategies on delinquent loans
  • Prepares court related documents as required and provides resource to legal counsel
  • Aids in the collection of rent, maintenance, and sale of foreclosed property
  • Provides expertise and acts as a resource to lenders on collection activities
  • Recognizes member needs and promotes and cross-sells credit union deposit services
  • Assists in fraud mitigation activities

Why Should You Apply?

  • You want to be an ambassador of a forward-thinking, member focused organization
  • You have 3 – 5 years of job-related experience (collection activities, consumer, agricultural or commercial lending experience, high-quality member service) or equivalent combination of education and experience
  • You are a strong communicator with the ability to relate well to members and co-workers
  • You have demonstrated a commitment to continuous education and personal development
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