City: Saskatoon

Director of Omnichannel Experience

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Director of Omnichannel Experience. This position may work in branch or remotely within a flexible work environment. Travel to Saskatoon and Regina will be required.

As the Director of Omnichannel Experience you will….

Develop and implement an omnichannel strategy that integrates various digital platforms, as well as a contact centre strategy promoting a cohesive member experience, both of which will align with TCU’s vision of the future. You will be responsible for providing leadership to the contact centre team while coaching and developing high functioning member centric employees to deliver seamless member experiences across various communication channels.

You will also be responsible for:

  • Supporting a constructive culture through teamwork, positive collaboration and owning your own and TCU’s success.
  • Fostering an environment of adaptability and continuous learning within the contact centre team.
  • Establishing key metrics for evaluating omnichannel performance and using data analytics to derive insights, identify trends, and drive continuous improvement.
  • Identifying emerging channels and technologies to stay ahead of communication trends.
  • Providing leadership support through collaboration with all business lines including Retail Banking, Wealth Management and Business Solutions.

As the Director of Omnichannel Experience you are ….

  • A strategic thinker, with a deep understanding of omnichannel technologies, member engagement and operational excellence.
  • A dynamic leader of people, who promotes a highly accountable and achievement-oriented team.
  • Able to individualize your management and coaching approach, allowing employees to develop and become capable of delivering results to their full potential.
  • A change advocate, aware of opportunities for process re-engineering and the ability to solicit team support in implementing plans with a high level of acceptance.
  • Professionally accomplished, with an established track record of developing a cohesive and empowered team with a high level of trust and commitment to each other and the organization.

If you are motivated by the thought of this challenge ….

And can demonstrate success through a minimum of 5 years of proven experience in a senior leadership role (within a contact centre or financial institution), combined with a bachelor’s degree in business administration or a related field, then this exciting opportunity to shape the future of our contact centre may be the one for you!

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

Thank you for your interest in exploring your future with us!

The deadline for this career opportunity is Friday, February 2, 2024.

Please submit your resume and cover letter to:

Human Resources Department
TCU Financial Group
Email: hr@tcu.sk.ca
Web site: www.tcufinancialgroup.com

Senior Business System Analyst & Reporting Specialist

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About the Role

As a Senior Business System Analyst & Reporting Specialist you will be part of the IT team and report to the Manager Business Solutions.  You will have a disciplined approach in supporting, maintaining, and implementing business applications, data and business intelligence, and banking and payment systems, all while working towards continuous improvement in the support and development of business processes.  This role requires solid team collaboration while working in a complex environment. This role is permanent full-time. There is an option to be based in our Saskatoon, Saskatchewan Head Office or one of our branch locations, with the flexibility to work remotely, in the office or a hybrid of the two.

About You

  • You are an analytical thinker with a strong understanding of business needs and objectives, who has the ability to utilize systems to meet business goals
  • an effective communicator who can work across departments, and with individuals who have competing priorities
  • you have a strong understanding of implementing business applications
  • experience using core banking systems with a preference of Fiserv DNA and digital banking systems with a preference of Member Direct/Forge
  • possess strong analytical skills
  • experience in data analytics, reporting, and SQL query
  • some familiarity with Lodestar or similar platform.

What we’re looking for:

  • an undergraduate Computer Science degree or equivalent
  • six (6) years in the financial industry and three (3) years in business analysis
  • experience in contract drafting and dealing with financial legal issues and transactions, preferably in a regulated financial services environment with experience in dealing with multiple regulatory frameworks in different jurisdictions
  • ability to prepare detailed specifications, use cases, user stories, workflows, and other supporting documentation for the development of modifications and enhancements
  • high level of proficiency with Microsoft applications
  • acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until the position is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

 

Application Specialist

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About the Role

Reporting to the Business Solutions Manager, the Application Specialist will provide operational support for the front-line staff using DNA, online banking and various other systems. This position will act as a resource on a number of projects as required and participate in testing changes to systems. If you have previous banking experience and are looking to move out of customer facing to a more back office operational role or you have worked in a previous Help Desk role, this may be the position you are looking for. This role is permanent full-time. There is an option to be based in our Saskatoon, Saskatchewan Head Office or one of our branch locations, with the flexibility to work remotely, in the office or a hybrid of the two.

Qualifications:

  • Experience with banking systems (preference to Fiserv – DNA Banking System)
  • Experience with online banking systems
  • Strong analytical and organizational skills
  • Exceptional time-management and administrative skills
  • Friendly enthusiastic self-starter and strong team player
  • Flexible and willing to take on tasks as assigned

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until the position is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Application & Implementation Specialist

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About The Role

As the Application & Implementation Specialist, you will be responsible for configuration changes, release management, implementation of new features, products and services, and ongoing support for a number of applications within the Bank. This position will handle Tier 2/3 incoming support requests, work with internal teams and third-party vendors to ensure resolution of requests as per agreed service levels and provide timely escalations when applicable. This is a permanent full-time opportunity. Candidates from all Canadian regions will be considered, with preference given to those able to work out of our Saskatoon, Saskatchewan office, which is located on First Nations land.

About You

You are technically savvy and can quickly learn and master new application software. You have a strong understanding of implementing business applications; experience using core banking systems with a preference of Fiserv DNA and digital banking systems with a preference of Member Direct/Forge.  Curious, quick learner who can research and provide support for software and system issues.

You must have:

  • A Bachelor’s in Computer Science, Information Technology or related field
  • Four (4) years of experience in financial services industry or four (4) years of experience in IT in a similar role
  • Demonstrated experience implementing and supporting business applications
  • You possess strong interpersonal and communication skills and are able to build professional business relationships in and outside the Bank
  • You possess a strong commitment to customer satisfaction and teamwork
  • Acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until it is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Security Architect

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About the Role

As a Security Architect, you will be responsible for identifying security design gaps in existing and proposed architecture, the day-to-day operations of the in-place security solutions; identification, investigation and resolution of security breaches detected by those systems and identifying and mitigating risks to the Bank’s infrastructure and data assets. This is a permanent full-time position. We are open to remote, hybrid or in-office at our head office location in Saskatoon.

Here’s what you’ll be doing:

  • Support development, implementation, and management of security strategies, policies, processes, standards, and solutions that mitigate risk and maximize security, service availability, efficiency and effectiveness
  • Mitigate and manage cyber security threats
  • Participate in security incident responses. Conduct initial investigations of escalated security and network events
  • Maintain a library of documented response procedures
  • Assist with security assessments related to risk, controls, implemented control procedures, and vulnerabilities for both on premise and cloud-based solutions
  • Support development of technology related risk reporting
  • Participate and provide advice / guidance on projects of varying complexity.
  • Influence behavior to reduce risk, foster a strong security culture
  • Input into the Disaster Recovery and Business Continuity plans and participation in testing of plans as required
  • Support various Infrastructure and Business projects by providing input on security technologies and operational practices
  • Assist in the management and monitoring of IDS, IPS, firewall, log management, SIEM and antivirus
  • Maintain current knowledge of applicable privacy laws
  • Creation and delivery of monthly Security Awareness Training for staff
  • Perform security audits against policy, processes, departments, applications and vendors.
  • Perform vulnerability analysis in pre-production and production applications & systems using standard application vulnerability scanning tools

 

What we’re looking for:

  • Bachelor’s degree or diploma in information systems, computer science, cybersecurity, or related field, with a minimum of five years of related experience
  • Understanding of information security standards (e.g. ISO 17799/27002, NIST CSF etc.), rules and regulations related to information security and data protection
  • Relevant security and architecture certifications (such as CISSP, SABSA, TOGAF)
  • Proven experience understanding current state, desired capabilities and documenting target architectures, gaps, and roadmaps
  • Experience in developing security designs and performing design reviews coupled with an ability to assess security implications for introduction of new or differing technologies within the environment
  • Experience with implementing security management /security governance tools; creating/maintaining security policies and procedures and educating developers/solutions architects
  • Excellent leadership skills
  • Analytical and problem-solving skills
  • Organizational and time-management skills
  • Ability to maintain high levels of confidentiality
  • Friendly enthusiastic self-starter and strong team player
  • Flexible and willing to take on tasks as assigned
  • Acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will remain open until it is filled.

 We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Chief Executive Officer

The Chief Executive Officer (CEO) role is guided by Affinity’s vision, mission, values, and strategic direction. The CEO is accountable for providing stewardship, oversight and leadership to Affinity and plays a key role in ensuring the execution of the Board-approved strategy, including championing the change necessary to realize on the strategy.

The CEO assumes overall responsibility and accountability for Affinity’s growth opportunities and leveraging Affinity’s unique value proposition. The CEO is responsible to ensure competitiveness, financial sustainability, community engagement, and effective relations with both internal and external stakeholders.

The CEO shapes the development of Affinity’s annual plan, taking the lead in interpreting the external environment and Board-approved strategy, and providing direction to the executive leadership team and the organization as a whole. This role drives the organization forward, supporting senior leaders in harnessing the energy and enthusiasm of their teams to deliver, collaboratively, on Affinity’s strategic vision and provide value to its members. The CEO also establishes, monitors, and reports on key metrics that drive performance and enable achievement of the strategic direction.

TO VIEW FULL PROFILE & APPLY:

https://leadersinternational.com/conexus-credit-union-chief-executive-officer/

 

FOR MORE INFORMATION

Allan Nelson or Shalini Bhatty

Leaders International Executive Search

saskatoon@leadersinternational.com

www.leadersinternational.com

 

CLOSE DATE:  November 15, 2023

Reference ID:  23-1564

Mobile Mortgage Specialist

af·fin·i·ty (noun):

  1. A Sask-born co-operative financial institution
  2. a natural compatibility

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, an exceptional employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

As a Mobile Mortgage Specialist, you’ll grow Affinity’s residential mortgage business by focusing on origination outside of the advice centre network.

 What you’ll do:

  • Provide appropriate mortgage solutions designed to satisfy members’ long-term goals
  • Coordinate end-to-end mortgage fulfillment (often, remotely)
  • Accountable for increasing Affinity’s share of wallet by effectively promoting larger suite of consumer banking (including Wealth) capabilities and solutions and referring cross-sell opportunities to appropriate channel or specialists
  • Meet with members outside of the advice centre network, at the member’s convenience

What you’ll get:

  • On top of the contractual connection (competitive salary, variable incentive pay, and benefits), we offer rewards and experiences that also speak to your experiential and emotional connection to work and to the communities we serve.
  • Affinity is proud of our remarkable employee experience where employees have support to grow their careers, do what they love, and can be their whole selves at work.
  • A total rewards package with health & dental benefits, a pension plan and health spending account
  • Vacation time, personal days off and a paid volunteer day to maintain a healthy life/work balance

What you’ve got:

  • Post-secondary diploma or degree in a related field, plus 3 years of related experience or an equivalent combination of education and experience
  • Industry leading sales ability in growing a book, achieving targets and building a pipeline using a member centric approach
  • Experience in making expert lending product and service recommendations, as well as providing quality member centric referrals to other financial solutions experts
  • Experience with using a broad range of digital channels and devices (i.e. online services, mobile applications, smartphones, tablets, etc.)

How to throw your hat in the ring: Review all of our current job opportunities at www.affinitycu.ca/careers/opportunities and submit your application there using our new Application Portal!

We can’t wait for you to fully unbank yourself and join the Affinity team!

Business Adjudication Manager

af-fin-i-ty (noun):
  1. a natural compatibility
  2. the name on our doors

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

We’re looking for a Business Adjudication Manager to lead a highly-skilled team of credit experts, provide financing to our businesses and ag members and help enhance the local economy.

What you’ll do:

  • Make financing decisions, conduct analysis and provide approvals for commercial and agricultural credit applications
  • Support credit granting and maintenance for our business members
  • Evaluate, develop, test and revise our credit procedures, tools and practices
  • Mentor a highly-skilled team in providing personalized advice while adhering to sound business practices, regulations, policies and procedures

 What you’ll get:

  • The support to grow in your career and ample opportunities to advance
  • A competitive salary plus bonuses for your hard work
  • A total rewards package including health and dental benefits, pension and health spending account
  • Vacation time, personal days off and a paid volunteer day to help you maintain a healthy life/work balance
  • A referral bonus when you scout great talent and they’re hired to join our team

What you’ve got:

  • A post-secondary diploma or degree in a related field, plus 7 years of related experience or an equivalent combination of education and experience
  • Advanced knowledge of commercial lending practices, granting credit and complex business evaluation
  • Intermediate knowledge of commercial and ag lending practices
  • Solid coaching skills

 

So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!

Posting Close Date: September 24, 2023

Legal and Regulatory Compliance Officer

Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada? The Bank is at an exciting time in its’ history, we’re growing, and as a result, we’re increasing our workforce with bright, energetic, purposeful individuals of all walks of life.

As a Legal and Regulatory Compliance Officer, you will assist with legal and regulatory compliance matters for the Bank and subsidiaries. This is a permanent full-time position. We are open to hybrid or in-office at our head office in Saskatoon. This location is on First Nations land.

Here’s what you’ll be doing:

  • ensuring compliance with legal and regulatory requirements of the Bank and subsidiaries. This includes, among others, requirements in the Bank Act, Trust and Loan Companies Act, Indian Act, PIPEDA, FATCA, CRS, CASL and OSFI and FCAC Guidelines.
  • providing legal opinion in areas such as, but not limited to, banking and regulatory law, tax law, contracts and leases, Indigenous law, wills and estates, employment law, privacy, debtor creditor and judgment enforcement.

What we’re looking for:

  • Lawyer with membership or eligibility for membership with the Law Society of Saskatchewan
  • Knowledge or experience with regulatory compliance and ability to read financial statements is a desirable asset
  • Experience in developing frameworks, policies and procedures
  • Competence in communicating with a diverse multitude of clients, staff and stakeholders
  • Aptitude to recognize and maintain confidentiality and discretion with sensitive and confidential information
  • Ability to work independently and as a member of a team to achieve the goals and objective of the Bank
  • Experience working with Indigenous People and Communities and federal regulators is a desirable asset
  • Acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please visit our website at www.fnbc.ca or send your resume and cover letter by email to apply@fnbc.ca. The posting will be open to September 7, 2023.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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