Province: British Columbia

Account Representative 5 – Union (Retail Lending)

Together, Let’s Do Great Things!

Improving financial health, enriching lives, and building healthier communities. These are at the core of who we are and what we do at Coastal Community Credit Union. We are looking for an Account Representative (Retail Lender), with at least five years of financial services experience and a vision of improving people’s financial health. The Account Representative will have advanced knowledge of retail lending to support the Nanaimo region. If your strength is building relationships and providing expert personalized service to help people reach their financial goals, we want to hear from you.

What’s the role?

As an Account Representative, you will thrive in a relationship-based sales environment that rewards your successes. You will use your great communication skills to understand our members and clients’ needs and share your knowledge of products and services to help them achieve their financial goals. You will also have a proven track record of recognizing sales opportunities and achieving defined targets.

Drawing on our full line of products and services, as well as our experts from our other business lines, you’ll offer individualized comprehensive solutions to suit unique situations. As a primary business developer, you’ll take an active role in maintaining, attracting, and expanding members’ relationships with Coastal Community. We want high quality interactions with our members and clients, and we’ll give you the education and support to enhance your retail lending skills.

What will you do?

Your goal will be to improve the financial health of Coastal Community’s members by building relationships.  On a typical day, you may help people with mortgages, lines of credit, personal lending solutions, credit cards, banking transactions, and investments (including registered products). You will also identify opportunities for referrals to our other business lines to meet the member’s full financial needs.

What are we looking for?

  • An efficient collaborative team player ready for a challenge
  • A minimum of 5 years of financial services experience with a minimum of 2 years lending exposure or an equivalent combination of post-secondary education and experience;
  • Solid experience with personal lending and deposits;
  • Solid understanding of the competitive environment in the financial marketplace, and local communities within the region;
  • An interest in pursuing internal and external business development opportunities
  • Proven track record of achieving defined sales and service goals and targets.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us!

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
  • We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!

Marketing Insights Analyst

This is a great opportunity to join a creative and well-established team of marketing professionals! We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Shuswap community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)!

As SASCU’s Marketing Insights Analyst, you’ll turn data into valued insights that strengthen the actions of each member of the Marketing team and support SASCU’s growth. You’ll be a data subject matter expert on our members and customers, performing analysis of digital usage, surveys, campaign performance, new markets, and product opportunities. This role is critical to the development and operation of SASCU’s marketing automation and personalization strategy.

 

What you’ll do:

  • Analyze client information and competitive benchmarking to identify opportunities to optimize performance of marketing and sales efforts.
  • Collaborate with internal teams and third parties to identify new data sources and database/platform integration opportunities.
  • Leverage existing tools and, where needed, develop new tools, to measure and report on campaign and digital delivery results.
  • Develop insights into digital and omnichannel customer experience issues and opportunities.
  • Develop and implement marketing automation, including use of artificial intelligence.
  • Through A/B testing and analysis of data points, recommend changes to generate stronger leads and heighten lead conversion rates.
  • Recommend data-driven changes to personalize touchpoints along the customer journey.
  • Develop dashboards, reports, and visuals to present data and report on key performance indicators.
  • Provide analysis and advice on product development to lines of business across the organization.

 What you’ll bring:

  • Degree or diploma in Marketing, Statistics, Business, or a related field.
  • 5 years’ experience in a related field, preferably in a financial service environment, or an equivalent combination of education and experience.
  • Experience using and/or implementing a marketing automation platform.

You’re perfect for this role if you have:

  • Understanding of market/customer analysis principles, methodologies, tools, and techniques.
  • Proven data extraction, analysis, and interpretation skills.
  • Outstanding problem-solving and analytical skills including a talent for conducting research, and turning data into relevant and communicable insights.
  • Advanced computer skills including Microsoft Office programs (Excel, Access, PowerPoint), analytical and reporting software.
  • Attention to detail and a high level of accuracy.
  • Ability to communicate both orally, visually, and in writing with internal customers, technical teams, and other coworkers, work to schedules and adapt easily to changing priorities and business needs.
  • Commitment to ongoing professional development, learning, and growth.

We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

 

This is a full-time, Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

Flexible Work Arrangement:

Consideration will be given to a remote work arrangement for the successful candidate. The successful candidate must reside in British Columbia.

 

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. Learn more at www.sascu.com

 

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Enterprise Business Analyst

Enterprise Business Analyst

Permanent Full-time

Closes December 30

Open to any location in Canada
(ability to work remotely from home)

Annual Salary: $77,456 to $96,820

 Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION:  The Enterprise Business Analyst (EBA) will be the liaison between the business and developers and ensure business goals and objectives are met by completing analytical, testing and deployment activities. The EBA assesses and analyzes system capabilities to bring creative technology solutions while employing robust testing and problem-solving skills. The incumbent partners with internal stakeholders and third parties to ensure business needs are well represented and understood, appreciating the implications of underlying business issues and technology capabilities.

How does one do this? Glad you asked!

An Enterprise Business Analyst does the following:

Duties and Responsibilities

  • Participate in business analysis for all strategic projects. Work closely with and gather information from the business and other internal and external stakeholders to collaborate, conduct research, and document business needs and requirements for new and existing projects.
  • Proactively communicate and collaborate with external and internal stakeholders to identify, analyze and document/translate business requirements to system/functional specifications and requirements, Use Cases or User Stories.
  • Participate in all phases of project development (VeriPark Financial Services Platform, Microsoft D365 CRM, etc.) as required, including but not limited to scope setting, requirements gathering, testing, implementation, documentation, and communication, training, transition, and post-implementation support.
  • Provide excellent service to internal and external stakeholders and maintain a strong working partnership to strengthen the resolution of cross-departmental issues and goals.
  • Problem-solving, analyzing issues and identifying creative and practical solutions that consider business requirements and technology, identifying potential system enhancements and technology improvements for enhancing operational effectiveness, and helping design, document and maintain system processes.
  • Test new releases, fixes, and upgrades to the system, including regression testing, liaise with third parties to troubleshoot technology production issues or implement new technology services as required.
  • Develop and execute a test plan strategy, prepare test cases, conduct user acceptance testing, log issues for quality assurance, and utilize tools such as SQL or Excel to create reports for business units.
  • Educate requestors and developers on appropriate and desirable parameters to ensure they get the necessary information. Provide support to end users on standardized and ah-hoc reports.
  • Resolve user support issues for technology systems and business processes. Identify technology support issues that are outside the mandate of the internal support team and transition the support issue to the appropriate party on an as-needed basis.
  • Participate in business initiatives and identify potential technology solutions to simplify business processes and procedures and provide input into analyzing new products/services/ opportunities to help determine alternatives or applications.
  • Maintain a high level of awareness of the strategic direction, project initiatives and business goals of the organization to ensure technology systems align between all functional units and overall objectives are coordinated
  • Maintain a thorough knowledge of policies and procedures regarding departmental operations; all work is to be completed by policies, procedures, standards, guidelines, and practice. Accurately and thoroughly document user support issues in a ticket tracking system for inquiries and issues to ensure prompt and efficient resolution

 Why Should You Apply?

  • You have knowledge of or working experience with business glossary and data profiling technologies
  • Along with your strong analytic skills, you have the ability to define opportunities and problems, collect and analyze data, establish facts and make valid conclusions
  • Your interpersonal and communication skills are above average
  • You have intermediate-level knowledge of data governance and data management practices
  • You have a strong working experience of Microsoft Dynamics CRM and SharePoint
  • You have an understanding of conceptual data modeling concepts
  • You have training to know how to work in an Agile environment
  • As an asset, you have experience with DevOps and Agile certification
  • You have a strong understanding of the Microsoft Environment, workflows, and file management

Interested?

CLICK the Apply Today button 🙂

 

Internal Auditor

Location: Trail, BC; Remote work options will be considered for the right candidate

Are you seeking an opportunity that provides a great work-life balance, along with the opportunity to build a satisfying career and be part of an organization that puts their community and employees first? If you have a background in auditing and have a solid understanding of financial service industry business practices, products and services, risk management principles and risk mitigation techniques, this may be the opportunity for you!

THE AREA

Nestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more. Amenities include the region’s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities that are within easy commuting distance. Affordable, safe and volunteer-oriented communities provide all the modern technology and amenities to keep you connected. Here you will find outstanding opportunities for living life well and to its fullest.

For more information about the Greater Trail region, please visit imaginekootenay.com

KOOTENAY SAVINGS CREDIT UNION

We’re the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees. Our Corporate Office is in Trail, BC along with our Member Service Centre and we have eleven branches throughout the Kootenays offering retail and commercial banking services. We’re community-minded and continue to strive to fulfill our vision to be the best provider of financial services and the best place to work in the communities we serve.

For more information about Kootenay Savings, please visit kscu.com

THE OPPORTUNITY

Reporting administratively to the President & Chief Executive Officer with functional accountability to the Audit & Operational Risk (A&OR) Committee, the Internal Auditor provides independent, objective assurance and consulting services designed to add value and improve the Credit Union’s operations.

The Internal Auditor helps the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The Internal Auditor is accountable for the development and carrying out of risk-based audit programs designed to evaluate Management’s system of internal controls as they pertain to the enterprise-wide risk profile.

You will work with all levels of management and staff to provide assurance that key risks are being managed effectively, and act as a change agent through innovative solutions to help improve organizational performance. Your clear and concise reports to Management and the A&OR Committee will present risks objectively and make practical recommendations which will improve the systems of internal control and operating efficiencies. You will stay abreast of professional standards for internal auditing to carry out all activity within the framework of accepted professional standards.

A remote work option may be considered for this role; however, the incumbent must be able to travel to work onsite in Trail, BC or in other KSCU locations as required.

What you bring:

  • A professional accounting or auditing designation (CPA or CIA), or enrollment in a professional accounting or auditing program, or equivalent
  • Four to six years of related experience in a financial institution, some at a supervisory level, or an equivalent combination of education and experience
  • Working knowledge of the financial services industry, including products and operations; risk management and risk mitigation techniques in the form of internal controls
  • Working knowledge of credit, market, strategic, operational, regulatory, and financial risk for financial institutions
  • Working knowledge of commercial and retail lending
  • Working knowledge of financial deposit processes and procedures
  • Working knowledge of the regulatory and compliance environment
  • Working knowledge of computer technology in the context of a financial institution
  • Advanced knowledge of internal audit methodology and techniques and standards of the Institute of Internal Auditors
  • Advanced analytical, research and problem-solving skills
  • Ability to effectively manage multiple assignments and meet deliverables
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Strong organization and time management skills

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

  • Competitive salary and benefits
  • Paid vacation, sick time and floating holidays
  • Continual training, development and coaching
  • Confidential employee and family assistance program
  • Unique staff benefits on products such as bank accounts, loans & mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

You’ll be rewarded with a satisfying career in an organization that incorporates many leading-edge strategic initiatives with opportunities for supported professional growth and career advancement. If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

Please apply online through the careers section of our website at kscu.com to upload your resume and complete the application questions.

Closing date: Open until filled

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

Community Branch Manager

This is a great opportunity to lead an enthusiastic and community-minded team!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Sorrento community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As Community Branch Manager you will provide overall branch management by leading the team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. The Community Branch Manager coaches branch staff to work together to achieve results and implement SASCU’s sales and advice strategy.

 

This position is covering for a leave of absence. The permanent location of the position will be within the SASCU service area (Salmon Arm, Sicamous, Sorrento).

 

What you’ll do:

  • Coach the branch team on objectives and ensure teamwork to achieve the desired results.
  • Lead and develop the sales team to meet or exceed individual and team sales and activity targets.
  • Manage an assigned member portfolio.
  • Identify opportunities to create branch presence in the community.
  • Champion service standards and coach for consistency of those behaviours and experiences.
  • Be visible and accessible, welcoming interaction with employees and members to build rapport, discuss their needs, and resolve concerns.
  • Participate in talent management planning to ensure business continuity and to develop future leaders across the organization.
  • Build employee engagement, develop plans, and take action to close any gaps.
  • Monitor and maintain controls in accordance with policy to ensure operational integrity.

 

What you’ll bring:

  • A business administration degree or diploma is preferred.
  • At least 7 years of financial industry experience including at least 3 years at the leadership level.
  • Demonstrated results orientation in both sales and service.
  • Solid experience in consumer lending and investments.
  • Registered as a mutual funds representative or willing to be licensed within a three-month period.
  • An aptitude for business development and relationship building.
  • Excellent communication and interpersonal skills.
  • Access to transportation and willingness to travel within the SASCU community.

 

This is a full-time, Tuesday to Saturday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

 

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

 

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

 

We thank all candidates for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Clearing & Settlement Manager

Clearing and Settlement Manager

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

First Nations Bank of Canada is seeking a Manager, Clearing and Settlement.  This position is a subject matter expert supporting internal and external clients as it relates to clearing and settlement while ensuring adherence to the rules set out by Canadian Payments Association and minimizing losses to the Bank.  They will oversee the daily clearing and reconciliation processes for the Bank.

Location: This position is a Monday through Friday work week and has the option to be based in Saskatoon Head Office or one of our branch locations with the flexibility to work remotely, in the office or a hybrid of the two.

Responsibilities:

  • Follow and keep up to date with all related regulatory and legislative
  • Oversee and as required perform the duties of the Clearing Operation staff including decision to pay (rejects), performing returns, authorize outgoing and incoming wires, support for customer AFT, trace requests, processing of NSF and chargebacks, action fraud alerts, and verify and balance all incoming and outgoing transactions including but not limited to wires, bill payments, POS and ATM, EMT, and Interac Online Payments
  • Identify and recommend process improvement
  • Ensure productivity standards that are held with internal and external providers are consistently achieved and Service Level Agreements are met or exceeded
  • Evaluate and recognize indicators that would identify possible Fraud/Money Laundering situations
  • Liaise with internal and external agencies including customers, branches, Central 1 and other Financial Institution
  • Ensuring daily work and reports are completed thoroughly for auditing purposes
  • Ensure clearing rules are adhered to, resulting in no loss of income to the organizations and also giving the best service to our member and clients
  • Mentor, coach and motivate the clearing staff. Ensures they have the skills, knowledge, and resources to perform all aspects of their job successfully

Here’s the background and skills we think will make you successful:

  • Minimum 3 years of related experience in a financial institution
  • Good knowledge of basic accounting principles and understand reconciliation processes
  • Strong knowledge of the Canadian Payments Associations rules (CPA)
  • Experience with core banking systems (experience with Fiserv DNA would be ideal)
  • Experience with clearing and settlement system (experience with Central 1 systems would be ideal)
  • Sound judgement with good investigative, research and problem-solving skills
  • Strong service quality experience with excellent interpersonal and communication skills (written and verbal)
  • High level of accuracy and attention to detail
  • Management level experience with an aptitude for team building and providing top-notch customer service
  • Ability to multi-task and meet daily deadlines in a fast-paced environment
  • Ability to exercise initiative and tact
  • Ability to accept and embrace change

 Please submit your cover letter and resume to: hr@fnbc.ca 

 We thank all candidates for their interest, only those selected for an interview will be contacted.

Senior Business Analyst

Senior Business Analyst

 

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

First Nations Bank of Canada is seeking a Senior Business Analyst with a disciplined approach in supporting, maintaining, and implementing business applications, data and business intelligence, and banking and payment systems, all while working towards continuous improvement in the support and development of business processes.  This role requires solid team collaboration while working in a complex environment.

 

Location: This position is a Monday through Friday work week and has the option to be based in Saskatoon Head Office or one of our branch locations with the flexibility to work remotely, in the office or a hybrid of the two.

 

Responsibilities:

  • Implement and maintain business and banking applications
  • Be a subject matter expert with business applications, banking and payment systems
  • Understand and translate business requirements into business enhancements
  • Analyze, recommend, and promote change driven by business need
  • Develop and maintain process and procedural documentation
  • Provide support in business intelligence/reporting needs of the organization
  • Prepare detailed specifications, use cases, workflows, and other supporting documentation for the development of business improvements and enhancements
  • Provide tier 2/3 end user support
  • Perform additional duties as assigned

Here’s the background and skills we think will make you successful:

  • Experience with core banking systems (preference to Fiserv DNA)
  • Experience with digital banking system (preference of Member Direct/Forge)
  • Demonstrated experience implementing business applications
  • 6 years of experience in financial services industry and 3 years of experience in business analysis
  • Ability to prepare detailed specifications, use cases, user stories, workflows, and other supporting documentation for the development of modifications and enhancements
  • You possess strong interpersonal and communication skills and are able to build professional business relationships within, and outside the organization.
  • You possess a strong commitment to customer satisfaction and teamwork
  • You have the ability to manage multiple projects with varying complexities, priorities and timelines
  • Experienced in data analytics, reporting, and SQL query. Familiarity with Lodestar or similar platform would be an asset.
  • Working knowledge of API integration (Rest, SOAP)
  • High level of proficiency with Microsoft applications
  • Demonstrates a passion for delivery excellence
  • Strong analytical and problem-solving skills, with the ability to grasp abstract concepts
  • Ability to work effectively independently and within a team environment
  • You are a continuous learner
  • Collaborative and friendly approach

Please submit your cover letter and resume to: hr@fnbc.ca 

We thank all candidates for their interest, only those selected for an interview will be contacted.

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