British Columbia – Page 17 – Credit Union Careers

Manager, Member Experience

An amazing opportunity to build your management career with a dynamic employer in a stunning, natural setting.

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

As the Manager, Member Experience, you will be a key member of the branch leadership team and will actively interact with members, provide coaching to front-line staff to execute SASCU’s sales and service strategy, and achieve member and employee satisfaction targets. You will lead the day-to-day activities of the front line and offer a full range of products and services to meet members’ needs.

What you’ll do:

Lead and develop the front-line team to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to other teams.
Monitor individual and team targets, identify gaps to target, and implement action plans to close gaps.
Work with the Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
Provide coaching, guidance, and technical direction to all front-line staff.
Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult member service situations.
Monitor and assist with orchestrating the flow of members within the branch to ensure all members feel welcomed and attended to in a timely manner.
Ensure adherence to service standards through ongoing observation, communications, and training.
Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
Work with employees to create development plans to ensure employees are prepared for their current role and future roles within the organization.
Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
Acts as Privacy Champion for the branch, ensuring the confidentiality of the member and credit union business is respected.

What you’ll bring:

At least two years post-secondary education.
Four to six years progressive financial industry experience in a sales and service capacity including one year in a leadership role.
Ability to provide effective leadership to staff through on-going coaching and feedback.
Exceptional member service skills.
Competence in resolving challenging situations and complex member issues.
Commitment to continuous learning and self-development.

You’re perfect for this role if you have:

Knowledge of the features and benefits of credit union products and services.
Solid knowledge of credit union policies, procedures, and controls.
Understanding of regulatory requirements pertaining to activities supervised and performed.
Are committed to continuous learning and self-development.

This position is full-time, Tuesday to Saturday. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

VP, Operations

Primary Purpose:

The Vice President, Operations (VP, Operation) is a member of the Senior Leadership Team who provides leadership, oversight and coordination of retail banking operations, insurance, financial planning, and facilities for Northern Savings Credit Union. This leader translates business strategies into goals, objectives, and processes to affect sound and prudent operations of the Credit Union all in an effort to ensure exemplary member service.

This business unit leader is responsible for sales and services including, member support, needs assessment, escalation of issues, overseeing the provision of exemplary member service, providing for engagement of employees, managing the operations to be efficient and effective. This position is responsible for the ongoing maintenance of the buildings, efficiency, and good working conditions of the facilities.

The VP, Operations is to conduct their duties while demonstrating positive leadership within the Credit Union and externally in the community. They are to inspire the employees to achieve their maximum potential and produce results in the best interest of the credit union while respecting the members.

Core Occupational Skills:

Sales skills
Recognizes basic financial terminology
General understanding of industry conditions
General knowledge of competitors products and services
General knowledge of the features and benefits of credit union products
Human Resource management (Employee Engagement)
Understands Compensation and benefits
Recruitment
Performance management, conflict resolution
Compliance and labour standards, human rights legislation
Human resource policy and procedure development, implementation, interpretation
Planning/forecasting/budgeting
Credit Union product knowledge
Knowledge of Credit Union philosophies and principles
Working knowledge of Credit Union technology and operations
Understanding of Credit Union Act and regulations; policies and procedures

Education & Experience:

University degree is required
Four to six years of related management experience
Or an equivalent combination of education and experience.
Extensive financial services experience is required.
Expert knowledge of products and services and their regulatory requirements is required.
Experience evaluating and drafting policy and procedures is preferred.
Extensive experience in evaluating all aspects of credit decisions, at a corporate level is required.
Extensive sales and service experience is required.
Extensive lending experience is preferred.

Travel is a requirement of this position.

Please send your cover letter and resume to info@northsave.com.

We thank all applicants for their interest. Please note that we will only contact individuals for an interview.

Manager, Contact Centre

The Organization: SASCU Financial Group

With operations in the Southern Interior of BC, Salmon Arm Savings and Credit Union (“SASCU”) is a forward looking, community hearted financial organization driven to provide world class products and services. With five established locations, including wealth management and insurance subsidiaries, SASCU is continuing to grow in size, offerings, and quality and continues to be the number one financial institution of choice for businesses and residents in the Shuswap region.

To learn more, please visit SASCU’s website.

The Opportunity: Manager, Contact Centre

The Manager, Contact Centre provides overall management to the Contact Centre by leading the team to achieve objectives, ensure operational efficiency, optimize technology, and ensure that SASCU’s Member Experience is consistently delivered through all SASCU contact channels. The Manager, Contact Centre coaches sales leaders to work together to achieve results and implement SASCU’s sales and advice strategy and tactics. The Manager, Contact Centre develops a proactive strategy to lead the Contact Centre to build a greater membership base, and achieve member loyalty and employee engagement targets. The Manager, Contact Centre champions community involvement in the areas that SASCU serves.

The ideal candidate will possess the following qualifications and experience:

Leads the effective use of technology within the Contact Centre,
Business Administration degree or diploma is preferred,
7-10 years of financial industry experience, including at least three years at the leadership level,
3-5 years of experience in a contact or call centre, preferably in a management or supervisory role,
Registered as a mutual funds representative or willing to be licensed within a three-month period,
Experience with contact centre technology (phone systems, web chat, etc.),
Advanced understanding of SASCU products, services, policies, and procedures and branch and specialist roles

The complete opportunity profile can be viewed: Here

Contact: Morgan Maguire or Greg Longster

Leaders International Executive Search

#880 – 609 Granville Street

Vancouver, BC V7Y 1G5

Phone: (604) 688-8422

Email: vancouver@leadersinternational.com

System Support Technician

Bulkley Valley Credit Union, serving over 14,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service.

We are currently recruiting a Full Time System Support Technician. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Network Administrator and, as a member of the IT department, you will be responsible for providing day to day technical support by troubleshooting problems related to computer hardware, software and ancillary equipment; and coordinating delivery installation and setup of terminals to the staff of Bulkley Valley Credit Union and its subsidiaries. You will also assist with the administration of the BVCU LAN/WAN infrastructure.

The successful candidate should have a minimum of one to three years of related work experience. The individual should have the ability to apply knowledge in troubleshooting Microsoft operating systems, office productivity software (MS Office), and other associated computer software. A combination of education and work experience deemed appropriate to handle the assigned duties may also be considered. Due to the complex nature of IT environments, excellent communication skills (written, verbal, and interpersonal) are required in order to interact with staff of various knowledge levels.

As this position involves travel to all branches of the Bulkley Valley Credit Union, a valid BC Driver’s License with an available vehicle for use is required. The applicant must either currently reside in OR be willing to relocate to the Bulkley Valley.

Qualified applicants can apply through our webpage at https://can61.dayforcehcm.com/CandidatePortal/en-US/bulkleyvalley or directly to:

Kyle Brown, Network Administrator

kbrown@bvcu.com

Bulkley Valley Credit Union

PO Box 3637 Smithers BC V0J 2N0

Please submit your resume and cover letter via PDF or MS Word attachment. Links to online resumes will be deleted without review.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Supervisor, Contact Centre

As Supervisor of the Contact Centre, you will supervise and lead the day-to-day activities of the Contact Centre Specialists to achieve objectives, ensure operational efficiency, and that SASCU’s Member Experience is consistently delivered through all SASCU contact channels. Additionally, you will provide coaching to staff to execute SASCU’s sales and advice strategy and achieve member and employee engagement targets. You will actively interact with members via electronic and digital channels.

What you’ll do:

Lead and develop the Contact Centre Specialists to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to sales team as appropriate.
Work with the Manager, Contact Centre to develop a proactive strategy to continually add value during member interactions and have a positive impact on the community.
Take ownership of member concerns and resolve or support Contact Centre staff in correcting complex and/or difficult member service situations.
In conjunction with the Manager, Contact Centre, develop a team environment between the Contact Centre and all business lines.
Ensures adherence to service standards through ongoing observation, communications, and training.
Lead reports through the annual performance management process using goal setting, interim reviews, feedback and year-end reviews to improve results.
Works with the Manager, Contact Centre to collect and analyze Contact Centre statistics to proactively improve service delivery.

What you’ll bring:

At least two years of post-secondary education.
Four to six years progressive financial industry experience in a sales and service capacity, including experience within a call or contact centre, and one year of experience in a leadership role.
Demonstrated ability to provide effective leadership to staff through on-going coaching and feedback.
Solid experience in credit union products and services, consumer lending, and investments.

You’re perfect for this role if you:

Have excellent communication and interpersonal skills.
Are able to provide exceptional member service.
Display aptitude and comfort using technology and learning new systems and programs.
Are committed to continuous learning and self-development.

This is a full-time Monday to Friday position. Flexibility is expected and may include working Saturdays as needed. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

Senior Account Manager Commercial Services

KOOTENAY SAVINGS CREDIT UNION

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

SENIOR ACCOUNT MANAGER COMMERCIAL SERVICES: Castlegar, BC

Do you… have a strong background in commercial banking and know what it takes to succeed in the competitive financial services market? Do you embrace change and thrive in an ever-evolving work environment? Are you a motivated self-starter with a proven track record of success in business development and relationship building?

If so… we should talk.

We’re currently seeking a Senior Account Manager to join our Commercial Services team!

Reporting directly to the Senior Manager: Commercial Services, you are accountable for the overall management of a portfolio of commercial accounts that exhibit a high degree of complexity, decision making and analysis. As a key member of the commercial management team, you are responsible for soliciting, developing and building long term and profitable relationships to strengthen, protect and grow the commercial portfolio while utilizing strong risk management techniques and providing sound financial advice. Your thorough knowledge of the commercial banking marketplace coupled with your proven communication and leadership skills will allow you to provide effective leadership and oversight to commercial team members.

Remote work options for this opportunity may be considered.

We are looking for someone with:

Post secondary education in accounting, finance, commerce, and business administration
Minimum 7 years progressive experience in sales and service and managing a diverse portfolio in commercial banking environment
Advanced ability to analyze financial statements and understand aspects of lending such as project financing, market/industry analysis, cash management etc.
Advanced credit and interviewing techniques, credit investigation and underwriting skills
Advanced knowledge of segment strategies, structure, as well as lending and deposit products and services
Strong and thorough knowledge of the commercial banking marketplace and the assigned market area’s key industries and competitive positioning
Demonstrates advanced sales and negotiation technique in structuring complex deals
Strong analytical, relationship, interpersonal, communication, presentation and team skills
Advanced business acumen coupled with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting fundamental corporate values
Ability to work independently with confidence and strong commitment to member service
Demonstrated success in business development pertaining to acquisition of new business, prospecting and networking
Ability to attend community events, work flexible hours and travel as required
The ability to take a creative approach to opportunities or issues, think “outside the box” and explore unique ways to create value for members, communities and the organization
The ability to courageously face new challenges and opportunities
The ability to execute business strategies within an uncertain, complex and ambiguous business landscape and ensuring accountability for results
The ability to form a deep understanding of members’ needs and to develop member-centric solutions across multiple channels that exceed their expectations
The ability to work within and across groups and/or organizations to solve complex issues and create the best solutions that will benefit members and their communities
The ability to recognize and moderate one’s effect on others and the organization, building trust by choosing to act with integrity and authenticity

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return, we offer a total rewards package that includes:

Competitive salary and benefits
Paid vacation, sick time and floating holidays
Confidential employee and family assistance program
Unique staff benefits on products such as bank accounts, loans & mortgages
The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
Being part of a talented team dedicated to improving our members’ financial lives

If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

For more information about the Greater Trail region, please visit imaginekootenay.com

For more information about Kootenay Savings, please visit kscu.com

To apply: Please visit the careers section of our website at kscu.com to complete the application questions and submit your cover letter and resume.

Closing date: February 25, 2022

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

President & CEO

The Organization: Kootenay Savings Credit Union

Located in the beautiful West Kootenay region of Southeast British Columbia, Kootenay Savings Credit Union is a member-owned financial institution with over $1.3 billion in assets, 38,000 members and over 200 employees. With its Corporate Office in Trail, Kootenay Savings delivers full-service personal and commercial banking through eleven branches, offers a range of wealth management and insurance services through its wholly-owned subsidiary, Kootenay Savings MoneyWorks and general insurance through its partnership in Kootenay Insurance Services. Kootenay Savings also operates its own Community Foundation that has, since inception in 2000, funded over $4 million in community-based projects.

To learn more, please visit KSCU’s website.

The Opportunity: President & CEO

Reporting to the Board of Directors, and guided by the mission and values, the President & CEO is accountable for the execution of the strategic plan for Kootenay Savings Credit Union and its subsidiaries (KSCU) to achieve financial strength, long term sustainability and creation of value for our member and communities. The President & CEO is responsible and accountable for the overall leadership and direction of KSCU’s growth, strategic partnerships, financial sustainability, community engagement and relationships with internal and external stakeholders.

The ideal candidate will possess the following qualifications and experience:

MBA or equivalent level of education in a related relevant field of study,
Several years progressive experience in an executive capacity (ideally CEO level) in the financial industry managing multiple and significant functional areas,
Advanced understanding of credit union operational principles and practices, and
Exceptional financial acumen and deep understanding of budgeting, forecasting, and reporting.

The complete opportunity profile can be viewed: Here

Contact: Nick Lay or Greg Longster

Leaders International Executive Search

#880 – 609 Granville Street

Vancouver, BC V7Y 1G5

Phone: (604) 688-8422

Email: vancouver@leadersinternational.com

Syndicated Lending Manager

It’s an exciting time to join Wyth.

Wyth is a Canadian digital bank that has been named one of Canada’s Best Managed Companies many times over. We’re on a bold journey to create the future of banking. We want to evolve the way Canadians bank and to enable their success. We’re growing into a top-tier company that delivers great value to employees, customers and stakeholders.

Our team is national and a large majority of us work remotely. Our workplace is friendly, welcoming, inclusive and ever evolving. Join us if you want to be part of The Bank That Does.

Syndicated Lending Manager (Full-time, Permanent Position)

The Syndicated Lending Manager provides direction in the sale of high-quality commercial loans and mortgages to the Bank’s network of financial institution partners across Canada. You will work closely with our origination team and key credit union partners as you assist them in diversifying their balance sheets and deploying liquidity. Building and maintaining strong relationships is essential to successfully meeting business acquisition objectives, ensuring strong deal flow and providing effective ongoing portfolio management for Wyth and our partners.

Key Outcomes:

This position is accountable for the sale of new commercial assets to other financial institutions across Canada and the management of the Bank’s existing syndicated loan portfolio.

You will work closely with internal and external partners confirming the suitability of the commercial assets to both Wyth and our partners. You will ensure the organization is adequately protected from financial loss by ensuring fees are collected, by following proper funding, documentation, and monitoring practices, and by identifying and bringing forward emerging credit issues in a timely manner.

As the Syndicated Lending Manager, you will manage relationships by delivering timely responses to inquiries and will provide regular updates on progress and/or issues to the bank’s credit union and syndicate partner organizations. You will bring leadership and expertise to commercial underwriters in the credit union system on structuring complex commercial lending transactions and effectively contribute to development initiatives within the Commercial Markets team.

Qualifications:

5+ years previous lending experience and demonstrated proficiency with progressive experience in the area of commercial credit and/or underwriting, including Real Estate, Construction and diversified lending
Undergraduate degree or an equivalent combination of education and experience in a related field

As of December 31, 2021, the Bank requires all employees to be fully vaccinated and complete an attestation upon the time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or require an accommodation due to grounds protected under the Canadian Human Rights Act you will be required to follow the Bank’s policy and process to apply for an exemption/accommodation.

Applications for this opportunity will be accepted until end of day Monday, February 14, 2022.

At Wyth, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal peoples, persons with disabilities, women, visible minorities and others to join our team. Wyth strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

About us

We’re an innovative and future-focused company. Through our partnerships with Fintechs, we focus on delivering unique financial products to retail, business, credit union and Fintech customers.

We’re passionate about solving problems for our customers by making their banking experience easy and helpful.

Our employees are our strength. We aim to keep them healthy and support them to be their best selves. We offer a competitive total rewards package with a full range of benefits and flexible work options.

Visit wyth.ca to learn more.

VP Fintech Partnership Development

Permanent Full Time
Closes February 10
Open to Any Location in Canada
(ability to work remotely from your home office)

Annual Salary: $127,360 to $159,201

Are you looking to join a growing organization in a newly-created role where you can actually make an impact on the business? As the VP Fintech Partnership Development, you’ll lead the generation of fintech collaboration opportunities that align with Innovation Credit Union’s products, markets, and technology. In addition to joining our amazing senior leadership team, you’ll also have strong work-life integration, a flexible schedule, and the security of a career path supported by your organization!

THE COMPANY: Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the Chief Retail & Operating Officer, the VP Fintech Partnership Development will capture opportunities with fintech partners and create value by innovating products and services that customers from a broad group of segments can benefit from. This will be achieved through oversight, leadership and execution, supporting partner identification, screening, and onboarding. This role will monitor market intelligence for fintech’s to stay on top of the changing landscape in opening banking, emerging technologies and innovation.

The VP Fintech Partnership Development does the following:

Support the Executive Leadership Team (ELT) in ongoing partner identification, onboarding, and relationship management with the objective of increasing efficiency in onboarding partners that support our strategic objectives
Act as a liaison with partners to address and resolve partner concerns and performance issues
Manage relationships with partners to increase profitable revenue (ROI), improve member service and enable employees to deliver results
Manage and report on the funnel of potential partners and existing relationships
Contribute to completion of partner and 360 degree self-assessments as part of periodic (annual) partner reviews
Maintain awareness and understanding of legislative and regulatory requirements for financial services, including open banking, blockchain, cyber security, fraud, OSFI B10 Outsourcing guidelines, privacy and data standards
Represent Innovation Credit Union at national, regional, and virtual events

Why Should You Apply?

You are a business-savvy leader who loves to network and create mutually-beneficial, collaborative relationships
You have at least 7 years’ experience with related product or business development experience in payments, financial services, commercial mid-market or fintech industries
You have completed a business, technology or software engineering degree, or an equivalent program
You have advanced understanding and experience of digital banking business models and platform strategy execution
You have a strong track record of planning, managing, and closing a complex, competitive sales effort and managing deals from negotiation, to closing and through delivery

Vice President, Technology & IT Operations

Location: Surrey, BC

Prospera Credit Union is a for-purpose credit union that is guided by their values and owned by their members. With the merger between Westminster Savings Credit Union and Prospera Credit Union, Prospera is now the sixth-largest credit union in Canada. It has over $9 billion in assets and 26 branches from Vancouver through the Fraser Valley to the Okanagan. Built on more than 75 years as a BC credit union, Prospera Credit Union has been a successful financial institution because of an unwavering focus on meeting the needs of its over 120,000 members, providing fulfilling careers for employees, and giving back to the communities they serve. As part of their continued growth, the company is seeking a VP, Technology & IT Operations to lead enterprise technology, IT service delivery, and cybersecurity, both strategically and operationally.

Reporting to the Chief Digital and Information Officer, the Vice President, Technology & IT Operations is responsible for the planning, directing, and coordinating all operational activities of the IT department in support of and to enhance business operations as well as the member and employee experience. Responsibilities include collaborating directly with the Leadership Teams and decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  The position is also a member of the company’s Senior Leadership Team.

The ideal candidate is an innovative leader with deep experience running all aspects of IT in an organization. Experience that includes financial services or other regulated or complex businesses is strongly preferred. Highly strategic with a strong will to grow a business and build community, the preferred candidate is a true collaborator who brings outstanding relationship skills such that they are viewed as a trusted advisor by business partners throughout the organization. The ideal candidate also is committed to the highest standards of operational excellence and personal accountability, with the drive, integrity, and systems thinking ability to contribute to a growing business.

This is a fulfilling executive position that would allow an influential technology leader to directly impact and build a healthy community. The highly preferred location of the role is at head office in Surrey, BC; the alternative location is anywhere within Prospera’s trade area with weekly meetings at head office.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.

If you are interested in this role, please click apply.