Province: British Columbia

Technical Analyst

The Technical Analyst is responsible to deliver client support for the suite of Technology programs, products and services to clients including issue escalation and resolution management, and delivering training to clients and other users, including process and procedure creation. This position is responsible for managing relationships with key service providers, credit union partners and internal groups by maintaining the collaborative relationships needed with key suppliers and partners to develop products and services required to meet client needs, while ensuring a strong working relationship with business units and maintaining high service levels to clients for programs, products and services.

The Technical Analyst is responsible to provide effective leadership to multi-discipline/cross functional project teams and stakeholders by managing development for simultaneous, multiple projects from initiation to closure, working with the stakeholders to complete the project charter outlining the scope, goals, deliverables, required resources, budget and timing. This position also acts as a mediator between vendors, stakeholders and team members and resolves issues and solves problems throughout the project life cycle. The Technical Analyst also communicates expectations, project milestones and status reports to team members and stakeholders.

Qualifications:

  • 3-5 years of experience in an Information Systems environment.
  • 1-3 years of demonstrated experience in vendor / service provider relationship management.
  • 1-3 years of demonstrated experience in project management.
  • Completion of or in final stages of completion of the Project Management Professional (PMP)® designation is preferred; completion of the Certified Associate in Project Management (CAPM)® combined with relevant experience will be considered.
  • Related ITIL® qualifications are an asset for management of IT projects.

Applications for this opportunity accepted until end of day October 26, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Systems Architect (ECM)

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Key Outcomes

The Systems Architect (ECM) manages and oversees the strategic and operational demands by leading the support, research, design, development, implementation and long-term governance of the Enterprise Content Management (ECM) solutions at the Bank. This position is responsible for the management of research, design and execution of projects involving Collaboration Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms.

This position is the primary resource to coordinate and manage the organizational Enterprise Content Management strategy and contribute to the organization’s success by maintaining, supporting and enhancing technologies and systems within the ECM practice. It is also responsible to work with business units and manage the delivery of content management strategies, including document management and workflow.

Qualifications

  • Post-secondary degree or diploma in Computer Science, or related field
  • 5 years in technology roles, including experience working with Cloud Infrastructure services
  • 3-5 years experience working in SharePoint (online or 2016) or other Enterprise Content Management tools
  • Business Analysis experience would be considered an asset
  • Experience working in Agile work environments and projects is preferred

Applications for this opportunity accepted until end of day October 21, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Solutions Architect

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Position Mandate

  • Technical Solutions
    1. Evaluate organization business needs and determine how Technology Infrastructure can support those needs. Determine, develop and improve technical solutions in support of business objectives.
    2. Recommend the optimum infrastructure environment for new applications within normal corporate options, such as Azure, private cloud, traditional data centres or vendor hosted environments. Work with all stakeholders to confirm suitability of the recommendation. When a review of current applications and solutions for potential migration is applicable, follow a similar approach.
  • Public Cloud (Azure):
    1. Leveraging historical information, Microsoft, and MSP resources, develop and maintain reference architectures, documentation and procedures that are aligned with generally accepted Azure best practices.
    2. Take an ownership stake in driving the cloud roadmap, including laying out supporting setup and configuration necessary to support migration of applications for hybrid cloud environment.
    3. Design Azure solutions to optimize an appropriate balance of functionality, performance, cost effectiveness and security. Review solutions with security, data, and enterprise architects and consider their input for revisions.  Maximize benefits of Azure within design to the extent practical.
  • Private Cloud Hosting (Data Centre):
    1. Working with the vendor and internal security architects, develop and maintain reference architectures, documentation and procedures that are aligned with generally accepted best practices and hosting contracts. Determine SLAs and SLOs required to meet solution objectives and recommend business continuity and disaster recovery options.
    2. When Azure does not provide a clear advantage for a solution, design solutions for the private cloud environment.
  • Architectural Review:
    1. Implementations – monitor and review solution implementations to ensure alignment with established reference frameworks and standards.
    2. Migrations – assess current solutions and identify potential benefits and risks that would result from migration to alternative environments. Provide architectural guidance for any large-scale migrations.
    3. RFPs and Vendor Hosting – participate as requested with RFP processes and reviews of vendor hosting proposals.
  • Collaboration:
    1. Contribute expertise to forums such as the Solutions Architecture Group and Change Advisory Board. Collaborate with architectural counterparts on other teams, the Enterprise Architect, and senior management to work towards a common architectural vision.
    2. Mentor System Architects and recommend development approaches to improve their knowledge and technical capabilities.

Qualifications:

  • Post-secondary degree in Computer Science; a comparable combination of education and relevant work experience may be considered
  • 7-10 years of experience with Azure cloud support or development
  • 7-10 years of experience with Data Centre support or development
  • Experience working in Agile work environments and projects is preferred
  • 3 years of experience in the financial services industry with an in-depth understanding of infrastructure architecture

Applications for this opportunity accepted until end of day October 24, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Commercial Loan Officer

Bulkley Valley Credit Union, serving over 14,500 members from the Hazeltons to Burns Lake, prides itself in employing empowered staff committed to delivering high quality personalized service.

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community and the Bulkley Valley has to offer.

If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report directly to the Chief Lending Officer, and as a member of the Commercial Lending Team, you will be responsible for managing commercial relationships under the commercial portfolio. You will conduct annual reviews of risk and profitability; monitor problem accounts and develop plans to minimize risk; receive and analyze financial and personal net worth statements; calculate debt servicing capacity; negotiate terms and conditions of loans; grant commercial loans, mortgages and operating lines of credit for business purposes within lending limits. You will build relationships with existing members, network with external business organizations and individuals to generate referrals; recognize opportunities and take appropriate actions to the promotion and sales of credit union products and services and refer to other staff where appropriate.

The successful candidate will have a minimum of one year post-secondary education plus 6-9 years’ experience in lending, including small business lending in the financial services industry, is desired. An individual with experience plus education and/or training equivalent to 6-9 years will also be considered.

Please submit your resume and cover letter via PDF or MS Word attachment. Links to online resumes will be deleted without review.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Senior Financial Advisor

Senior Financial Advisor

Location – Fort St John

North Peace Savings and Credit Union, serving Northern British Columbia, is recruiting for a permanent full time Senior Financial Advisor for our Fort St John Branch.

Reporting to the Manager Retail Advisory, the Senior Financial Advisor must quickly and efficiently probe to uncover and assess overall needs of all members (at every contact) and identify opportunities to further deepen the engagement with the member.  The Senior Financial Advisor is able to provide appropriate education, advice, products and services to meet the varied need of Senior Financial Advisor will be responsible for maintaining up to date knowledge on all NPSCU deposit and lending products for appropriate referral opportunities.  In all activities, ensures prudent risk management is followed to protect the Credit Union.

The successful candidate will be an enthusiastic, outgoing individual who works well on their own, takes initiative, is self-motivated, is effective at developing business through relationship building, and has strong communication skills to present ideas and information in a clear and easy to understand manner.

If you are you a goal orientated individual with an aptitude for business development and relationship building, excellent sales and service skills, are detail oriented, and have the ability to work independently with a strong passion for sales and a commitment to superior member service we want to hear from you!

If interested please submit cover letter and resume to Olivia Young at careers@npscu.ca

 

Olivia Young, Senior Manager, People and Culture

North Peace Savings and Credit Union

10344-100th St

Fort St. John, BC, V1J 3Z1

 

For a complete role description, visit: www.npscu.ca

Business Advisor

Employment Opportunity – Fort St. John, BC

(working remotely may be considered for the right candidate)

Business Advisor

North Peace Savings is recruiting for an experienced Business Advisor. The Business Advisor will have expert knowledge in the areas of equipment financing and the agricultural industry accountable for the overall management of a large portfolio of business accounts that exhibit a high degree of complexity and value to North Peace Savings and Credit Union.

Reporting to the Chief Operating Officer, the Business Advisor is accountable for the overall management of an assigned portfolio of business credit accounts that exhibit a high degree of complexity and value to NPSCU. The focus of the position will be on maintaining and strengthening exiting member relationships and building new member relationships while ensuring all financial needs of the member are satisfied within the risk appetite of the credit union. The ability to meet financial objectives related to the profitable and sound growth and retention of assigned portfolio is critical to success. Proactively develop long-term relationships with members, service partners and local markets to optimize business opportunities and referrals enhances value. In all activities, ensures prudent risk management is followed to protect NPSCU. Provide sound financial advice and the ability to effect ‘win-win’ situations to assist members in attaining their financial aspirations.

This role requires a strong direction of equipment financing as well as a clear and thorough understanding of the agricultural industry. The successful applicant will be responsible for building rewarding relationships through a superior service experience, providing consistent delivery of high quality service to both internal and external members.

If you are a financial services professional with excellent sales and service skills, the ability to work independently with confidence and strong commitment to member service, please provide a cover letter and résumé in confidence to:

Olivia Young, Manager People and Culture
North Peace Savings and Credit Union
10344-100th St
Fort St. John, BC, V1J 3Z1
E-mail: careers@npscu.ca

For a complete role description, visit: www.npscu.ca

North Peace Savings thanks all applicants for their interest; however,  only those selected for an interview will be contacted.

Mortgage Development Manager

Bulkley Valley Credit Union, serving over 14,500 members from the Hazeltons to Burns Lake, prides itself in employing empowered staff committed to delivering high quality personalized service.

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community and the Bulkley Valley has to offer.

If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report directly to the Chief Operating Officer, and as a member of the Operations Team, you will be responsible for helping existing and new members anytime and anywhere they need a mortgage. You will build strong member relationships, explore opportunities for community partnerships, and source new mortgage business for Bulkley Valley Credit Union. This unique role allows you to network extensively within each of our communities, establish and maintain lasting business relationships with realtors, developers and builders, and provide excellent service to our members. You use your knowledge of all credit union products and services to recognize opportunities to provide meaningful advice to meet members’ financial needs and/or refer to other staff as appropriate. You are responsible for creating and executing business plans that grow your book of business. You are results oriented and are responsible for meeting and/or exceeding the specific individual mortgage lending targets while contributing to the success of Bulkley Valley Credit Union as a whole.

This role gives you the flexibility you want along with a commission pay structure and an excellent benefit and pension package.

The successful candidate will have a business degree or diploma and a minimum of 4-6 years of experience in mortgage lending or an equivalent combination of education and experience. The successful candidate must be able to work a flexible work schedule, including evenings and weekends, based on a combination of member availability and personal work/life balance.

Please submit your resume and cover letter via PDF or MS Word attachment. Links to online resumes will be deleted without review.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Brand & Promotion Specialist – Subsidiaries

Interior Savings is a locally based financial institution serving the Interior Region of British Columbia; we are one of the largest credit unions in the province. Our customers are our members, our members are our owners, and our success begins and ends with you.  Our Way Forward is to make a positive difference in people’s lives and enrich each member’s life journey while keeping the human touch in a digital world. Interior Savings takes pride in the fact that we operate in a socially responsible manner and are highly visible supporters of the communities we serve. That’s local money for local good.

If you would like to be part of a team that makes a positive difference in people’s lives, check out this great opportunity.

We are seeking a Full Time Brand & Promotions Specialist in our Marketing Department in Kelowna. The Brand & Promotions Specialist – Subsidiaries supports Interior Savings’ vision of sales & service excellence and digital transformation by helping develop effective advertising plans and promotions.  You will support Interior Savings’ brand awareness and revenue growth objectives while ensuring a great member experience.   Focus is on Insurance, Commercial, and Wealth growth initiatives as well as Credit Union smaller promotions including online and mobile banking initiatives.  The role is also key in the branding of facilities and new branches.

Through strong leadership and project management skills you assist in developing brand and marketing strategies and implement promotions supporting Interior Savings annual strategic objectives and Balanced Scorecard supporting subsidiaries.  The Brand & Promotions Specialist – Subsidiaries will help lead our corporate digital marketing strategies including SEO, SEM, paid and social media advertising, email marketing, conversion optimization and promotional landing pages.  A solid understanding of marketing analytics to measure results and growth are important skills for this position.  You will leverage this quantitative analysis with creative problem-solving skills to achieve promotional goals.  You will support:

Search Engine Optimization

  • SEO strategies to optimize search ranking including keyword strategies, online reviews, link building, etc.
  • Keyword research, expansion, and optimization – including website content, social media content, etc.

Search Engine Marketing and Online Advertising

  • SEM, paid and social media advertising strategies to optimize lead generation and growth.
  • Continuous team improvement and implementation of effective paid advertising channels.

Email Marketing and Automation

  • List segmentation to deliver targeted and relevant messaging for high member engagement and conversion rates.
  • Effective email templates, A|B testing, deploying based on results of experimentation.
  • Email automation to improve processes and member experience.

Website and Promotion Landing Pages

  • Optimization of landing page including A|B testing and experimentation to increase conversion rates and sales, as well as member experience.
  • Knowledge of user journeys and sales funnel as they apply to web and landing pages.

Marketing Analytics and Reporting

  • An analytical approach for targeting, tracking, reporting, optimizing, and experimenting to meet revenue goals.
  • High level monitoring of campaign results, as well as data analysis to draw conclusions and provide recommendations for advertising and promotions.

Subsidiary Growth Initiatives

  • Help develop, implement, and optimize our lead generation and subsidiary acquisition strategies to achieve revenue, and referral goals.
  • Keep abreast and educate the marketing team of latest digital marketing products, services, information, and trends.

Branding of Facilities and Branches

  • Oversee the branding of credit union branches as well as subsidiary location including exterior and interior signage, ATM decals and surrounding ATM lobby, in-branch branding, dynamic displays, etc. Manage inventories.
  • Oversee the planning and execution of member appreciation events and branch celebrations.

Education

  • Bachelor’s degree/diploma requiring 3-4 years of full-time study or equivalent, including marketing designations.

Experience/Knowledge

  • Minimum 1-3 years of job-related experience in the marketing, digital marketing, paid or organic advertising, or related field in advertising.
  • Demonstrated technical knowledge in all phases of consumer promotions, development, and execution.
  • Demonstrated experience with digital marketing including email marketing software, promotional landing page tools, digital and web advertising tools, SEO, SEM, online and social media advertising, etc.
  • Google AdWords, Facebook Ads Manager, MailChimp, Word Press experience preferred.
  • Demonstrated experience in marketing analytics and advertising conversion optimization. Google Analytics, Google Tag Manager and Google Search Console experience preferred.

“For more information or to apply for this position please visit our website: www.interiorsavings.com”

We thank all applicants for their interest and will contact short-listed candidates only.

 

Controller

Nelson & District Credit Union (NDCU) is a respected, vibrant and community minded organization with 50+ employees serving members at three branch locations. We have a culture of innovation and excellence while being committed to staying on the leading edge of financial products and services.
Reporting to Senior Manager, Finance & Credit and working closely with the CEO, the Controller will provide leadership and direction for the accounting and financial requirements of NDCU and provide guidance and coaching to an accounting team.

Key responsibilities of the position include, but are not limited to:

Financial Management – Provides leadership in the management of financial margin, capital adequacy, liquidity, and expenditures to maintain financial stability, maximize investment yields and promote Credit Union growth.

Annual Financials – Oversees the execution of organization-wide accounting functions to ensure adherence to International Financial Reporting Standards and to maintain the integrity of financial information used by executive management and the Board.

Budget Process and Development – Oversees and manages the organization’s overall budgeting process.

Investments – Monitors the Credit Union’s investment portfolio and initiates short- and long-term investment strategies; forecasts availability of surplus cash and plans the management of cash and borrowings for investment purposes.

Regulatory reporting – is responsible for the production and distribution of regulatory reports, analyzing report results and providing supporting information to regulatory authorities.

Asset/liability Management – Conducts a variety of strategic and technical functions associated with asset/liability management.

Internal Audit – Through the Internal Auditor, monitors internal controls and audit procedures; consults with departments and other operational roles to follow up on areas of potential risk; prepares quarterly reports on audit findings and actions taken to mitigate areas of identified risk, and makes related presentations to the Audit Committee; develops annual audit plans for Committee approval and ensures plan execution.

Advisory and consultation – Responsible for all financial tools, processes, procedures and ensuring appropriate financial controls are in place; makes recommendations to the CEO where changes in policy are required to address gaps or strengthen existing practices.
Team leadership – Coaches and leads employees to ensure they have the tools and training necessary to perform their responsibilities to the 100% operational level.

Attributes and qualifications of the successful candidate will include:

• Knowledge of finance, accounting, budgeting and cost control principles, and an understanding of credit union regulatory requirements.
• Knowledge, skill, and ability to review and analyze organizational finances and provide direction and guidance to the CEO and Board of Directors.
• Excellent interpersonal skills and the ability to interact with staff, members, and suppliers in an effective and diplomatic manner
• Proven ability to lead and coach employees

This position requires a highly organized and enthusiastic individual, with a strong commitment to professionalism, who excels in providing and maintaining an exceptional level of confidentiality, organizational and analytical skills, and problem-solving abilities.

Qualifications:

Education – Degree in Accounting or Finance, CPA or equivalent preferred.

Experience – A minimum of 3 years prior experience in Accounting and/or Finance preferable in another financial institution or Credit Union or an equivalent combination of education and experience.

At Nelson & District Credit Union we are pleased to offer an excellent compensation and benefit package. For more information on Nelson and the surrounding area, visit www.discovernelson.com and www.nelsonkootenaylake.com .

Qualified applicants should submit their resume and cover letter to:

Candace Wolbaum
Senior Manager, Human Resources
Nelson & District Credit Union
PO Box 350
Nelson, BC V1L 5R2
cwolbaum@nelsoncu.com

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

Customer Success Representative

Concentra Bank is a purpose-based organization, striving to create the future of banking. We are embarking on a bold plan to evolve and grow a diversified, top tier performing company delivering greater value to employees, customers, and owners.

As an innovative and future-focused company, we form partnerships to deliver industry-leading financial solutions to our customers. We offer a wide range of financial solutions including specialized banking, consumer finance, treasury, wealth and trust services and more. We strive to be among the most trusted organizations in Canada by solving problems for our customers and offering a positive, seamless clients experience.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our corporate locations (Regina, Saskatoon, Surrey, Toronto) or in a home office environment.

Customer Success Representative (Full-time Permanent)

This position’s primary purpose is to assist credit unions, commercial clients, internal and direct clients with their service needs within a call centre environment.

Key Outcomes:

The Customer Success Representative is responsible to deliver a positive client experience by answering a diverse range of incoming client inquiries pertaining to financial and trust products including providing information, clarification and interpretation of program agreements, pricing, program requirements, administration instructions, product legislation and regulatory/compliance requirements, and analyzing client needs and providing solutions to meet those needs.

This role proactively support credit unions by managing time frames to most effectively support incoming and outbound service requests and escalating client issues or problems for resolution.

The Customer Success Representative supports the department in the achievement of its business plan by maintaining consistent personal upgrading of required knowledge, providing high quality client service, and providing recommendations for efficiencies.

Qualifications:

  • One year of post-secondary education with 2-4 years comprehensive knowledge and experience working with registered plans and mortgages
  • Resourceful team player with excellent communication and interpersonal skills, complemented by proven time management and problem solving skills
  • Good working knowledge of the Portfolio data system would be an asset

Applications for this opportunity accepted until end of day October 4, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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