Chief Equity and People Officer

The Organization: Vancity

Banking pioneer Vancity is the largest community credit union in Canada and was recently named one of the ‘best banks in the world’ by Forbes. Vancity strives to enhance the financial, social, and environmental wellbeing of its members and its communities as a ‘financial force for change’.

To learn more, please visit Vancity’s website.

The Opportunity: Chief Equity & People Officer

As Vancity shifts to realign its Human Resources function, the Chief Equity and People Officer (CEPO) will play a pivotal role in modernizing and decolonizing its operational approaches. In this newly created position, the CEPO will join the Executive Leadership Team, reporting to the Chief Executive Officer and leading the organization through significant change—this includes supporting respectful, inclusive and dynamic people strategies.

The ideal candidate will possess the following qualifications and experience:

Undergraduate degree, preferably in Human Resources Management, Organizational Development, or a related field; Master of Business Administration would be considered an asset.
Experience leading, developing and implementing a strategic framework to embed diversity, equity and inclusion, including anti-racism work, throughout an organization with the appropriate goals, performance measures, metrics and review processes.
The successful CEPO candidate will be a proven leader of high-performing teams within the financial services sector or within a similarly values-driven, complex organization that has undergone transformational change.

The complete opportunity profile can be viewed: Here

Contact: Robin Noftall, Laurie Sterritt, or Greg Longster

Leaders International Executive Search

#880 – 609 Granville Street

Vancouver, BC V7Y 1G5

Phone: (604) 688-8422

Email: vancouver@leadersinternational.com

Trust Administrator

The Company:
First Nations Bank of Canada (“FNBC”) is a competitive, service‐oriented Canadian Chartered bank
focused on providing financial services to the Indigenous marketplace in Canada. As a majority
Indigenous‐owned and controlled entity (over 80%), this federally regulated financial institution
focuses primarily on serving the financial services needs of Indigenous customers across the country
through a network of full‐service branches, community banking centers and electronic banking
channels.

FNB Trust is FNBC’s wholly owned trust company providing Indigenous Trust Services to Indigenous governments and organizations across Canada. FNB Trust supports and enhances the capacity of the trusts and the trustees in alignment with FNBC’s mission toward long-term economic well-being of Indigenous Peoples.

The Challenge:

Reporting directly to the Vice-President of FNB Trust Indigenous Trust Services, the Trust Administrator will be accountable for administration of all client trusts. As a Trust Administrator, you are responsible for supporting trust client service goals by ensuring all administrative requirements associated with each client trust agreement are met. You are client-focused and efficient, with a strong sense of proactivity and effective at working in a team. You are a proven, highly skilled professional with experience in trust administration of varying complexity, and within the scope of your role you will need to plan, administer and report in accordance with the terms and conditions of client trust agreements.

Location:

This is a national position. Candidates from all Canadian regions will be considered, with preference to those able to be based from our Saskatoon, Winnipeg or Vancouver offices. Our Saskatoon and Vancouver offices are located on First Nation lands.

Qualifications:
 Proven experience in and understanding trust agreement terms and conditions.
 Effective at building and maintaining client and team collaboration.
 Proven ability to manage competing priorities without losing focus on key accountabilities.
 Strong interpersonal, verbal communication and negotiation skills and professionalism.

 High Proficiency in Microsoft Word, PowerPoint and Excel.
 Deep understanding of Indigenous trust administration and a demonstrated ability to work in
an environment that demands tact, objectivity and sensitivity and high attention to detail.

Education and Other Requirements:
 University undergraduate degree in finance/accounting or related field
 Minimum of 3 years of directly related experience
 Proven success in Indigenous trust account administration

Make FNB Trust your First Choice!
Please submit your cover letter and resume to: hr@fnbc.ca
For more information, visit: www.fnbtrust.ca

Assistant Branch Manager

We are currently seeking an Assistant Branch Manager for our Prince Rupert location. The Assistant Branch Manager is a key position in the branch providing expert level knowledge while contributing to the provision of exemplary member service, engagement of employees, and managing operations within area of delegated responsibility to be efficient and effective.

Key Accountabilities

Knowledge of Market and Particular Area of Expertise:

Maintains knowledge of market with regards to services, products, rates and fees.
Maintains knowledge of economic factors and implications for the business.
Maintains subject matter expertise in area of delegated responsibility.

Member Service:

Organizes the delivery of products and services to achieve exemplary member service.
Monitors the changing member needs and expectations and adapts to those needs.
Ensures professional image of unit to members and internal customers.
Continually markets the benefits of membership to non-members to grow the membership.

Employee Engagement:

Supports the Member Service Centre (Branch) Manager and assists in fostering a positive, respectful workplace that is motivating to staff.
Builds a positive capable team to meet the mandate as delegated.
Collaborates with staff in addressing services issues and member concerns.
Provides coaching to enhance employee performance. Delivers effective ongoing performance feedback for staff.

Operational Effectiveness:

Identifies process improvements and implements such within unit, shares best practices with other member service centres and corporate office.
Liaises with Corporate Office Operations department to review and improve policies and procedures related to member service delivery.
Ensures staff are provided with tools required to perform duties effectively.
Addresses day to day administrative issues on a timely basis, and facilitates resolutions of encumbrances. May be delegated tasks regarding facilities and premises.

Risk Management and Financial Health:

Actively monitors income and expenses and portfolio and takes action to meet established financial goals and/or advising Branch Manager of sound reasons for adjustments required.
Provides referrals within business unit (lending, mutual funds, deposits) and other business units, i.e. insurance, commercial services, financial advisory services.

General:

Assists Branch Manager in general administrative aspects of the business unit.
Assists Branch Manager in fulfilling community events.
During absence of Branch Manager provides general supervision of the business unit and liaises with subject matter experts and Corporate Office staff in particular areas to ensure decisions made are sound and prudent given limited knowledge in areas not within the Assistant Branch Manager’s delegated area of expertise.
Oversees corporate training requirements for the branch.
Assists Branch Manager in overseeing technical support of the branch.

Minimum Qualifications

Education:

Secondary school diploma is required.
Completion of post-secondary education is an asset.
Completion of sales training and mutual fund course are required.
Completion of CUIC lending is required.
Completion of CUSOURCE and/or CU Training courses related to this position is an asset.

Experience:

Previous sales and service experience is required.
Previous financial services and lending experience is required.
Previous supervisory and coaching experience is an asset.

Skills:

Demonstrated sales skills.
Expert knowledge of products and services required.
Expert knowledge of credit risk governing and managing policies and underwriting is required if lending is the Assistant Branch Manager’s delegated area of responsibility.
Ability to prioritize, organize work within time constraints.
Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills and experience in Microsoft Office.

Travel may be required.

Senior Advisor

This is a great opportunity to take the next step in your career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Senior Advisor at one of our Salmon Arm branches, you will build deep relationships with members, first, by seeking to understand what is important to them, and then by providing customized, advice-driven solutions that will guide them on their financial journey as it relates to their overall financial picture.

What you’ll do:

Advise members on a full range of deposit and investment products, including new personal and business accounts, cards, term deposits, registered products, and mutual funds and associated services.
Advise members regarding personal and small business lending products and services, including mortgages, personal loans, lines of credit, MasterCard application and associated insurance products.
Service and manage estate accounts within an assigned portfolio.
Interview loan applicants, analyze credit information, assess credit and make recommendations to Centralized Credit.
Identify and pursue opportunities within the assigned portfolio or through referrals, and, when appropriate, connect the member to another colleague within your team to ensure all of the member’s financial needs are met.
Demonstrate a strong knowledge of the financial planning process by partnering with organizational specialists who can assist members with customized financial solutions.
Take a lead role in various marketing promotions and other activities to build the membership base and have a positive impact on the community.
Take personal responsibility for delivery of the SASCU Member Experience and contribute to the team creation of a warm and welcoming environment.

What you’ll bring:

Two (2) years’ post-secondary education or equivalent
4 to 6 years’ progressive experience, including cash, investments and lending services.
Registration as a Mutual Funds Representative, or enrollment in the Investment Funds in Canada (IFC) course within 3 months of attaining position, with the intention to register as a Mutual Funds Representative.
Strong sales record, with an aptitude for business development and relationship building.
Ability to quickly acquire an advanced understanding of SASCU products and services, policies and procedures, as well as branch and specialist roles.
Demonstrated leadership ability.
High level of ownership, accountability and initiative.

This is a full-time Monday to Saturday position working 5 days per week within the operating hours of the branch. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Contact Centre Specialist

This is a great opportunity to join a growing and enthusiastic team!

Create your future at SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Contact Centre Specialist, you assist our members over a variety of communication channels, providing greater service, uncovering their service needs and life events, and making the appropriate connections within the SASCU team. With no in-person contact, this position requires exceptional interpersonal skills.

What you’ll do:

Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels.
Use member information to not only effectively and accurately answer member questions and concerns, but proactively make recommendations on products and services.
Acknowledge and address member concerns and take appropriate action to resolve them.
Respond to and process member transactions for non-cash related deposit products and services.
Engage the member in conversation to uncover opportunities for SASCU to assist them with reaching their goals; connect the member to the appropriate person for more complex requests.
Support networking activities to build membership base and have a positive impact on the community.

What you’ll bring:

Secondary school diploma, plus 1-3 years of sales experience in a service-oriented environment, with at least one year in a Service Representative role with demonstrated sales success.
Excellent communication skills including the ability to listen, hear, and convey information in a clear and welcoming manner.
Strong problem-solving and analytical ability.
Strong comfort level with technology and proficiency with digital systems.
Demonstrated ability to multi-task in a fast-paced environment.
Commitment to continuous learning and self-development.

This position provides an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

This is a part-time, Monday to Saturday position requiring flexibility to work within the business hours of SASCU’s Contact Centre.

A bit about SASCU:

A note on COVID-19:

Additional safety precautions have been put in place to protect SASCU staff and the public. More details can be found here: sascu.com/covid-19-response. Further information will be provided later in the recruitment process.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Manager Risk

North Peace Savings and Credit Union is now recruiting for the role of Manager, Risk. Managing risk and promoting compliance across all regions and lines of business in a financial institution is a significant undertaking. The framework, tools, processes and controls in place to monitor enterprise risk, oversee anti-money laundering & terrorist financing, privacy, fraud, security and insurance require on-going attention and adapt and change regularly with our changing risk environment.

Reporting to the Chief Financial Officer (CFO), the Manager, Risk is responsible for managing and enhancing NPSCU’s Enterprise Risk Management Framework and developing strategies and tactics to enhance that framework and culture. The Manager, Risk is directly responsible for overseeing the areas of Anti-Money Laundering & Terrorist Financing, Privacy, Fraud, Security and Insurance Management. The Manager plays a significant role in compliance and risk mitigation through design, implementation and monitoring of controls, facilitation of internal audit processes, following up on compliance deficiencies, ensuring practices align with policies and procedures and making recommendations for change to further improve efficiencies and manage risk. The position oversees and /or is directly responsible for organizational risk reporting and promotes compliance across all regions and lines of business. The Compliance Officer will report directly to the Manager, Risk.

Additionally the Manager, Risk is responsible for supporting the development of all risk related policies and procedures including, but not limited to, those related to disaster recovery, business continuity and pandemic planning to ensure the ongoing success of the organization. The Manager, Risk is also a key stakeholder, bringing best practices for risk design and mitigation practices to corporate projects and initiatives.

The successful candidate will have their CPA or degree in business, have a minimum 3 years experience in risk management including a minimum 1 year experience in a leadership or management capacity. Experience in Anti-money laundering, fraud, enterprise risk, security, business continuity planning along with advanced comprehension of risk methodologies, industry practices and risk reporting required.

Please visit www.npscu.ca for full role description.

Interested applicants are to submit resume and cover letter to Olivia Young at careers@npscu.ca by Thursday June 30th. Applications will be accepted until the role is filled.

MANAGER, OPERATIONAL RISK

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: The Manager, Operational Risk reports to the Chief Risk Officer and leads the development and implementation of the operational risk management framework. The manager of operational risk will collaboratively work with internal business units and teams to perform operational risk assessments and ensure appropriate plans are established to align to Risk Appetite. The Manager, Operational Risk will monitor operational risk issues and will provide regular reporting to both Senior Management and the Board of Director’s Risk Committee. The position will play a key role in championing and instilling an effective enterprise wide risk management culture. How does one do this? Glad you asked!

A Manager, Operational Risk does the following:

Develop operational risk policies and practices to ensure Operational Risk Management framework evolves with the changing needs and risk profile of the credit union.
Keeps abreast if latest operational risk management techniques and industry best practices.
Works with internal teams and business units to identify key operational risks, facilitates risk control self assessments and ensure business units build appropriate action plans to address operational risk issues.
Monitor operational risk issues and action plans for the credit union and provide consolidated reporting to board and senior management.
Assist in investigation of root causes of operational risk and will provide support to mitigate risk.
Support the management of development and validation approaches to credit union risk modeling and measurement, risk assessment and mitigation within the ORM and ERM frameworks
Provide management and development in context to the ORM Framework
Identify deficiencies and advise of potential risk situations
Monitor and evaluate policy and procedures for enterprise risk and make recommendations for improvement to ensure policies and procedures are enacted accurately and effectively communicate key control provisions
Create and maintain a constructive culture that is conducive to team achievement, productivity improvement and professionalism

Why Should You Apply?

You want to be an ambassador of a forward-thinking, member focused organization
You have a university degree in Commerce, Business Administration, Public Administration, Law, or a related discipline; plus 4-6 years of job-related experience (or an equivalent combination of education, experience and learning, preferably within the credit union system)
You will have or will be willing to work towards a Risk Management certification.
You have a track record of success in quality control and assurance as it relates to operational risk
You have strong attention to detail, organizational awareness, and you are strategic in nature
Have a strong understanding of the Microsoft Environment, workflows, and file management
Previous operational risk management experience in a federally regulated financial institution is preferred but not necessary.

Visit the CAREERS page or our website to learn more about this position and to apply. www.innovationcu.ca Only those applications received through our job board will be considered.

Solutions Architect

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Solutions Architect

(Full-time, Permanent Position)

Key Outcomes:

The Solutions Architect ensures that the Bank’s Enterprise Infrastructure Systems are appropriately designed, managed, documented and organized throughout the entire development and maintenance lifecycle. This position is responsible for short to medium term objectives, and conducts in-depth analysis and employs conceptual thinking, working to find unique solutions to problems considering interconnection among applications and/or lines of business.

The Solutions Architect assists other business units in understanding problems and ensuring a holistic perspective and collaborates to resolve issues and architect solutions to either new applications, or for application improvements. This position also provides subject matter expertise and is responsible for the creation, maintenance and management of IT architecture models and their lower-level components.

Qualifications:

Post-secondary degree in Computer Science; a comparable combination of education and relevant work experience may be considered
7-10 years of experience with Azure cloud support or development
7-10 years of experience with Data Centre support or development
Experience working in Agile work environments and projects is preferred
3 years of experience in the financial services industry with an in-depth understanding of infrastructure architecture

Applications for this opportunity accepted until end of day June 29, 2021.

To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Manager Retail Advisory

Manager Retail Advisory

Location: Fort St John

North Peace Savings and Credit Union, serving Northern British Columbia, is recruiting for a permanent full time Manager Retail Advisory in our Fort St John Branch.

Reporting to the Senior Manager Retail Advisory, the Manager, Retail Advisory leads and manages Financial Advisors and Member Advisors located across all branches, who are responsible for relationship building and sales of a full range of personal deposit and lending products and services, quickly and efficiently probing to uncover and assess overall needs of all members and identify opportunities to deepen the engagement with the member. Through managing, coaching and inspiring employees, the Manager, Retail Advisory meets team objectives by engaging in activities to achieve superior member experiences, optimal business retention, growth and productivity.

The Manager Retail Advisory will work closely with the Senior Manager, Retail Advisory as a leader who is passionate about building lasting relationships. The successful candidate will be creative, energetic, and have proven abilities business development and strong financial acumen and a strong commitment to service and clear understanding of the competitive environment in which North Peace Savings and Credit Union operates. To apply, please provide a cover letter and résumé in confidence to:

Olivia Young, Senior Manager People and Culture

North Peace Savings and Credit Union

10344-100th St

Fort St. John, BC, V1J 3Z1

Fax: 250-787-9191 or E-mail: careers@npscu.ca

For a complete role description, visit: www.npscu.ca

North Peace Savings thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Internal Auditor – Temporary position

KOOTENAY SAVINGS CREDIT UNION

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

INTERNAL AUDITOR, Interim position – Trail, BC

Do you… have a strong understanding of Credit Union business practices and services? Are you a motivated self-starter with proven audit and data analytics skills? Are you an excellent communicator who enjoys working with multiple stakeholders?

If so…we should talk.

The mission of the Kootenay Savings Internal Audit group is to provide independent, objective assurance and advisory services designed to add value and improve the Credit Union’s operations. The Internal Auditor helps the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

We currently have an opportunity to hire a temporary Internal Auditor in our Risk Management Department. The duration of this temporary opportunity is for approximately one year.

Reporting to the Chief Risk Officer, your creative thinking and knowledge of modern auditing techniques and business ethics will contribute to the development of innovative approaches to improving controls and operations. This role will work with all levels of management and staff to provide assurance that key risks are being managed effectively and act as a change agent through innovative solutions to help improve organizational performance. With an inquisitive mind and enthusiasm in the face of constant change, you will be responsible for planning and performing a variety of audit and advisory services to professional internal auditing standards. Your audit reports will present risks objectively and make practical recommendations to management.

A remote work option may be considered for this role; however, the incumbent must be able to travel to work onsite in Trail, BC or in other KSCU locations as required.

Qualifications Required

• Professional accounting or auditing designation (CPA or CIA), or enrollment in a professional accounting program, or equivalent
• Minimum of 4 years of related experience in a financial institution
• Working knowledge of commercial and retail lending
• Working knowledge of financial deposit processes, procedures and regulatory requirements
• Strong understanding of policies and procedures related to the audit process and risk management
• Strong proficiency with computer systems and programs required to perform the functions of the position
• Strong oral and written communication skills
• Strong interpersonal skills
• Organization and time management skills

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

• Competitive salary and benefits
• Paid vacation, sick time and floating holidays
• Continual training, development and coaching
• Confidential employee and family assistance program
• Unique staff benefits on products such as bank accounts, loans & mortgages
• The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
• Being part of an organization that puts their community and employees first
• Being part of a talented and dedicated team who improve our members’ financial lives

You’ll be rewarded with a satisfying career in an organization that incorporates many leading-edge strategic initiatives with opportunities for supported professional growth and career advancement. If you are a team player ready to take on an exciting challenge in a progressive, employee-focused environment, we’d like to hear from you!

For more information about the Greater Trail region, please visit imaginekootenay.com.

For more information about Kootenay Savings, please visit www.kscu.com.

Please apply online through the careers section of our website at www.kscu.com to upload your resume and complete the application questions.

Closing date: June 25, 2021

We thank all applicants for their interest; however, only short-listed applicants will be contacted.