This is a great opportunity to lead an enthusiastic and community-minded team!
We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Salmon Arm community. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.
As Senior Branch Manager, you will provide overall branch management by leading the team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. The Senior Branch Manager coaches sales leaders and senior branch staff to work together to achieve results and implement SASCU’s sales and advice strategy.
What you’ll do:
- Lead and develop sales team to meet or exceed individual and team sales and activity targets, identify gaps to targets in a timely manner, and implement action plans to close gaps.
- Ensure effective use of marketing campaigns to support achieving annual financial targets.
- Champion the partnership between internal divisions, including SASCU Wealth, SASCU Insurance, and Commercial.
- Determine the business development strategy for the branch and effectively implement it within the team.
- Ensure SASCU service standards are lived by the Downtown team and model their delivery; champion service standards and coach for consistency of those behaviours and experiences.
- Be visible and accessible, welcoming interaction with employees and members to build rapport, discuss their needs, and resolve concerns.
- Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
- Participate in talent management planning to ensure business continuity and to develop future leaders across the organization.
- Lead employees through change with particular emphasis on change tools, processes, and collaboration with Human Resources as necessary.
- Supported by the Director, Banking, make staffing decisions (hiring, promotion, and corrective action) and support decisions made by the Manager, Member Experience and Manager, Financial Services to leverage the talents of the branch team.
- Build employee engagement within the branch team, develop plans, and take action to identify any gaps.
- Develop and recommend operational plans, budgets, and staffing levels to ensure that the needs of the credit union are met.
What you’ll bring:
- A business administration degree or diploma.
- At least 7 years of financial industry experience including at least 5 years at the leadership level.
- Results orientation in both sales and service.
- Solid experience in consumer lending and investments.
- Registered as a mutual funds representative or willing to be licensed within a three-month period.
- An aptitude for business development and relationship building.
- Excellent communication and interpersonal skills.
- Access to transportation and willingness to travel within the SASCU community.
This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.
A bit about SASCU:
SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com
A note on COVID-19:
Additional safety precautions have been put in place to protect SASCU staff and the public. More details can be found here: sascu.com/covid-19-response. Further information will be provided later in the recruitment process.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
