Ontario – Credit Union Careers

Executive Vice President (EVP), Member Experience

Executive Vice President (EVP), Member Experience

Location: Primary work location is our head office in Peterborough, Ontario. A hybrid working model is supported. This role includes regular travel to our branches so will include working from branch locations as well.

Reporting to the CEO, the EVP, Member Experience will lead and oversee the retail, wealth management and commercial businesses with responsibility for the end-to-end member experience across all channels. The key objective of this role is to grow the business while ensuring excellence in member service through effective marketing & communications, strong channel capabilities, competitive products and services, as well as achieving optimal efficiencies in all areas of the business.

The scope of responsibilities for this position covers the entire network of Retail Banking Branches, Wealth Management and Commercial businesses, including Online Banking, Mobile Banking, Contact Centre, Product management, Marketing & Communications, and overall member experience.

As a key member of the Executive Leadership Team, develop and manage the execution of strategic plans.

Primary Functions:

Development of, in cooperation with the CEO, the Executive Leadership Team and the Senior Management Team, the business strategy, objectives and goals for Retail Banking, Wealth Management, Commercial, Channels, Marketing & Communications.
Recommend short and long-term strategies to maximize member value.
Recommend member engagement strategies to deliver on our purpose to support the financial success and well-being of our members.
Develop sales & service strategies to grow membership and share of wallet, while delivering an excellent member experience.
Develop products and services to meet the needs of members to grow membership and share of wallet.
Develop our channel capabilities in conjunction with our technology team to deliver an excellent member experience.
Develop Kawartha’s brand, marketing, and communications strategies in support of achieving corporate strategic objectives, targets, and key performance indicators.
Recommend annual and long-term business objectives against which to measure business performance, including branch targets, employee targets and annual budget.
Responsible for executing the retail banking, wealth management, commercial, channels, marketing, brand, and communications strategic plans and performance, including financial performance against annual and long-term performance targets, and compliance with statutory requirements, Kawartha’s by-laws, and Board approved policies.
Leadership of the branch personnel, channel employees, marketing & communications team, and direct reports, ensuring a capable, highly functional leadership team with the trust and respect of employees, earned by superior decision making, communication skills and a demonstrated commitment to Kawartha’s success.
Optimize member engagement through development and implementation of programs and strategies to build member engagement, and by fostering an environment that encourages superior levels of service delivery at every member touch point.
Ensure high levels of employee engagement by delivering consistent and strong people leadership through effective communications with employees, ensuring employees understand Kawartha’s strategies and goals, and to align employee activities with strategic priorities.
Develop robust service and sales management practices consistent with Kawartha’s values and culture, resulting in targeted growth in portfolios, membership, share of wallet and channel adoption, while appropriately managing risk.
Participation on the following management committees: Executive Leadership Team (ELT); Asset / Liability Committee (ALCO); Business Response Team (BRT); and Credit Committee. Attendance at meetings of the Board of Directors as a member of the Executive Leadership Team and may attend Board Committee meetings if required.

Key Success Factors:

People Management
Developing and Coaching Others
Communication
Integrity and Sincerity
Customer/Client Orientation
Role Expertise
Strategic Approach
Problem Solving

Qualifications Required:

Relevant undergraduate University degree required.
A minimum of ten years of progressive Financial Services industry experience with at least five years at the senior executive level running multi-branch retail, wealth and commercial businesses and managing high performance advice and service teams.
Credit union experience would be an asset.
Demonstrated proficiency in leading the development of effective strategic business plans and programs in support of business objectives.
Experience in developing strategies in a multi-channel environment to support members’ needs while delivering an effective and efficient end-to-end business.
Proven track record of leading people, developing, and implementing major organizational and operational change initiatives in a timely manner, including the determination and establishment of appropriate and meaningful metrics.
Must be able to read/interpret Financial Statements and take appropriate action based on financial performance.

Other:

Travel within the province and to branches will be required on a regular basis.
Meetings with members are required on a regular basis.
Must be willing to travel Kawartha Credit Union’s geographic area (Muskoka to the Kawarthas, and from Cobourg to Cornwall, with our head office in Peterborough).
A hybrid working model is supported primarily working in head office, or remotely as needed.

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!

Manager, Compliance

Open to any location in Canada (ability to work remotely from home office)

Apply by January 5

Annual Salary: $85,526 – $117,598

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose? Glad you asked!

The Manager, Compliance will be responsible for enhancing and maintaining the Regulatory Compliance Management (RCM) framework. This role is pivotal in safeguarding Innovation Federal Credit Union and ensuring we meet our regulatory obligations effectively. The Manager, Compliance will not only enhance our operational efficiency but will also instill greater confidence upon stakeholders, ensuring the continued trust and reliability in our institution’s commitment to regulatory excellence.

WIIFY (what’s in it for you):

Competitive Salary
Diverse and Inclusive Culture that continues to evolve
Flexible work arrangement options
Strong benefit package
7% Superannuation matched contribution program
Attractive variable incentive program
Wellness Days to create appropriate work/life balance
Paid Education opportunities to ensure our members have the most equipped staff helping them
A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
And lots more reasons to love where you work and what you do!

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
A solution mindset that feeds inertia
An ambassador who’s willing to promote our team inside and outside organization
Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
Somebody who can work with occasional ambiguity with focus on process evolution
A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
Somebody to sweat the small stuff, but also see the big picture
Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

Oversee daily operations of the Regulatory Compliance Management (RCM) program, including legislative and control libraries, risk assessments, control testing, issues management, and reporting.
In partnership with senior management, prepare and submit compliance reports to internal stakeholders and the Board, involving cross-functional coordination.
Advise the Business on regulatory compliance, products, programs, policies, and procedures, including new regulations.
Maintain deep knowledge & understanding of industry developments and practices, regulatory requirements and associated changes impacting the Business.
Lead and guide stakeholders, ensuring open communication and collaboration.
Support the development and maintenance of internal policies and controls aligned with applicable industry regulations and reflective of rule changes from various regulatory bodies.
Oversee business unit compliance, including risk identification, measurement, management, monitoring, and reporting.
Provide training to the Business Units on emerging issues, regulatory trends, and industry best practices.
Consider the Bank’s risk appetite and culture in daily activities and decisions.

Some things that would impress us:

Completion of a post-secondary degree in law from a recognized Canadian university or its equivalent preferred; completion of a post-secondary degree in another suitable discipline considered with experience working within a compliance or risk function at a federally regulated financial institution in Canada.
4-6 years’ progressive experience in legislation and regulatory review, research and compliance, and/or RCM functions.
Knowledge of Canadian Banking regulatory requirements, including OSFI Guideline E-13, the Bank Act, and the Federal Consumer Protection Framework.
Strong ability to read and interpret legislation and regulatory requirements is essential.
Exceptional analytical and communication skills, results orientation, data driven approach in decision making and ability to research.
Strong project management abilities and attention to detail.
Proficient use of PowerPoint and/or Excel with the ability to visualize information and summarize in a clear and concise manner and adapt communication to senior management audiences. Knowledge of Power BI would be an asset.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Director, Governance & Corporate Secretary

Location: Flexible

Since 1957, Northern has provided personal and business banking products, services, and ﬁnancial planning expertise to approximately 70,000 members across 24 communities as a full-service, locally operated ﬁnancial institution. Northern Credit Union is dedicated to making a diﬀerence in people’s lives. Through economic development, ﬁnancial stewardship, and local investment, Northern contributes to building thriving and healthy communities where their members can prosper and grow.

As Ontario’s 12th largest credit union, Northern is on the cusp of an exciting transformation. On January 1, 2025, Northern will merge with Copperfin Credit Union, creating an even stronger organization with over $2.5 billion in assets, 29 branch locations and a footprint spanning from the Manitoba to Quebec border. With a shared focus on delivering member value and aligning with our core values, Northern Credit Union is poised to become a leading financial institution offering tailored solutions and superior member experiences.

This merger brings a host of benefits:

Enhanced Member Services: A broader portfolio of products and solutions to meet diverse needs.
Community Impact: Greater resources to support impactful local initiatives.
Career Growth Opportunities: A larger, innovative organization offering new pathways for employee growth and development.

There’s never been a better time to join Northern Credit Union. Be part of a dynamic, forward-thinking team that’s shaping the future of banking in Ontario. Together, we’re building stronger communities, fostering growth, and redefining what it means to be a financial partner.

It is within this exciting context that Northern is currently seeking to fill the role of Director, Governance & Corporate Secretary.

The Director works closely with Northern’s CEO to ensure a robust Governance system is in place while supporting the Chair of the Board of Directors in managing the governance process in accordance with regulatory requirements and modern practices. The Director manages all Board and committee logistics, coordinates the maintenance of all Board approved policies, and tracks all other organization policies and procedures while acting as Chief Returning Officer for any member or shareholder voting.

As a strong candidate you bring a post-secondary degree with concentration in business, finance, public administration or law combined with at least 5-7 years working with boards of directors, ideally in a competitive, business environment. A governance designation is an asset as is legal, paralegal training, public accounting or public administration experience. Northern will benefit from your demonstrable experience working at the board and executive level where you have leveraged your considerable analytical skills and ability to provide strategic advice and recommendations on policy and governance issues. Familiarity with and knowledge of credit union laws, regulations and compliance requirements is an asset.

Your outstanding communication and interpersonal skills are underpinned by sound judgment, strong negotiation and influencing skills and a high degree of political acuity and diplomacy. You easily inspire trust and a high degree of corporate confidence through your ability to manage multiple priorities, understand and assimilate complex documents and situations, and willingness to serve as a committed team player and proactive contributor. Previous supervisory experience (2-3 years) and the ability to motivate and coach a team would be an asset.

Play a key role in stewarding Northern’s governance at a time of growth and change. To apply for this position, please visit: boyden.thriveapp.ly/job/2702. For more information, please email hsingh@boyden.com.

We thank all applicants for their interest, however, only those under consideration for the role will be contacted.

AML/ATF Compliance Associate

AML/ATF Compliance Associate

National Consulting Limited (NCL) is actively seeking an experienced professional to assist in the delivery of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) compliance programs requirements to meet the needs of our credit union clients. This position works in conjunction with a team of specialists who report to the VP Business Solutions and works closely with credit unions, legal counsel, and regulators.

The Job

The successful candidate must be able to work independently and as a team in a remote (work-from-home) position. The key responsibilities of this position include:

Support the senior role in the delivery of the AML/ATF compliance program to credit union clients.
With guidance, create and deliver training courses on various AML/ATF related topics.
Participate in AML/ATF related projects.
Application of AML/AFT legislative requirements, including record keeping, reporting, monitoring and risk assessments.
Work in Verafin, Adobe Acrobat, MS Office 365 applications, SharePoint.

This is a permanent, full-time position (37.5 hours per week). Occasional travel and in-person attendance may be required. Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

1-4 years’ experience in the credit union or co-operative system providing operational support or in AML and ATF.
Experience with Verafin.
Understand regulatory and legislative AML and ATF requirements.
A Canadian AML, ATF or other regulatory compliance or risk management designation would be beneficial.
Strong communication and interpersonal skills; you will build trusting relationships with credit union management and deliver excellent client experience.
As this is a work-from-home position, exceptional organizational and time-management skills are required to succeed in this position.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, healthcare spending allowance and wellness program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, by Monday, December 2.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

Associate Manager, Lending Compliance

National Consulting Limited is looking for a lending expert to advise credit unions in the area of lending compliance and business requirements for the lending forms and related material. This role works closely with credit unions, legal counsel, government and CCUA to research issues, analyze information and develop procedures for credit unions. This position reports to the VP Business Solutions.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position. In addition to lending compliance advisory services, this role participates in the delivery of lending training and may occasionally require in-person attendance and travel. This is a permanent, full-time position (37.5 hours per week). Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

Post-secondary education in Business Administration, Finance, Accounting, Technology, or a related discipline.
Minimum 5 years’ lending experience in a credit union.
Solid understanding of all areas of lending (consumer, commercial, agriculture, mortgage).
Advance working knowledge of legislation affecting lending functions in credit unions.
Project Management skills.
Knowledge of financial systems and technology used by credit unions.
Excellent communication and relationship management skills.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance, Wellness Program), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, by Monday, December 2, 2024.

We appreciate the interest of all applicants; however, only those under consideration will be contacted.

Financial Services Officer (FSO) – Ottawa, Ontario

We are a thriving credit union, known for extraordinary Member service that has deep roots in the community. Ukrainian Credit Union Limited (UCU) serves its individual, organizational and business-based members with high integrity, sound stewardship and competitiveness.

We are currently looking for a Financial Services Officer with our Ottawa branch location. You will report directly to the Branch Manager. As the Financial Services Officer, you will be primarily responsible for generating business volumes and revenues. This includes increasing the credit and deposit portfolio.

As a key member of the Branch team, the Financial Services Officer will:

Proactively identify sales opportunities based on the need of the Member, cross selling a full range of lending and investment deposit products.
Actively solicit new sales opportunities through warm calls and proactive outbound calling to existing and potential Members, Community Organizations and businesses; contacting all staff referral opportunities identified.
Maintain a high profile within the branch and community and actively seek out opportunities to build and foster relationships with Members, non-Members and business contacts.
Champions the Credit Unions sales culture by demonstrating exemplary sales skills, especially during all branch campaigns and promotions, while striving to exceed the Member experience at every point of interaction.

Key Accountabilities and Duties:

Provides sound financial advice by identifying products and services our Members need Identify opportunities to develop business within the community and attract new Members to UCU through networking and participating in community and branch events as a representative of UCU.
Identifies opportunities to promote, up sell and cross sell Credit Union deposit and investment products including, chequing/savings accounts, term deposits, registered plans, insurance (credit & travel), safety deposit boxes; if licensed, mutual funds (subject to approval)
Identifies opportunities to promote, up sell and cross sell Credit Union lending products including consumer loans, mortgages, lines of credit and credit cards; assists with appropriate application process.
Open new Memberships and provide a full suite of banking solutions to meet Member needs.
Qualifies all loan and mortgage opportunities by conducting Member interviews, analyzing relevant financial information, verifying loan application information, and investigating other variables affecting loan viability, with a common sense view on if the lending request makes sense.
Approves/declines loans and mortgages within discretionary limits; makes recommendations for approvals/declines to next level of management if outside discretionary limits.
Processes all appropriate documents associated with the sale of savings and investment products.
Processes all appropriate documents associated with loans and mortgage approval including, insurance and cheque disbursements; liaises with all relevant agents such as home inspectors and lawyers.
Follows a procedure to identify investment, loan and mortgage renewals; initiates contact with Member to maintain accounts and relationships.
Contributes to the overall business objectives of the Credit Union by executing the branch marketing program to attain loan, deposit, sundry product, and Member growth within the objectives set out in the business plan; keeps up to date on target status. Ensures branch staff is kept up to date and well informed on products and services as well as all aspects of cross selling, relationship building, sales and service standards.
Must support the front line as needed at all times.
Represents the Credit Union in the community by participating in local business activities and community functions, as required by management and for business development purposes.
Maintains strict adherence to Credit Union and branch operating procedures, lending policies and security procedures with respect to assigned authorities and responsibilities; reports any unusual occurrences or fraudulent activity to next level management upon discovery.

Our Ideal Candidate:

Completion of a post-secondary education; concentration in Finance, Commerce, or Accounting is an asset, or has equivalent work experience
One year experience in financial services sales environment with a proven track record in sales
One year experience underwriting; able to demonstrate: knowledge of Member life cycle needs; knowledge of features and benefits of lending, investment, and deposit products; knowledge of interviewing solicitation and telemarketing skills
Mutual funds license (e.g. IFIC), or working towards obtaining a mutual funds license, would be an asset
Experience working with or knowledge of a range of credit and investment products.
Excellent analytical and problem solving skills
Strong attention to detail and time management skills
This role will require working on the front line for first six months.
Computer literate – Word, Excel; Comfortable embracing new technologies
Comfortable working with digital financial services and providing seamless service in this type of Service Anywhere environment
Advanced written and verbal communication skills
Bilingual – English; Ukrainian preferred; Polish an asset

UCU is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please let us know.

Qualified applicants are encouraged to submit both a resume and cover letter by email to Andrew Rozanec, Human Resources Manager, careers@ukrainiancu.com no later than 4:00pm October 25^th, 2024.

We thank all applicants but only those considered for an interview will be contacted.

To learn more about UCU, please visit our website at https://www.ukrainiancu.com/

Financial Services Officer (FSO) – London, Ontario

We are currently looking for a Financial Services Officer with our London branch location. You will report directly to the Branch Manager. As the Financial Services Officer, you will be primarily responsible for generating business volumes and revenues. This includes increasing the credit and deposit portfolio.

As a key member of the Branch team, the Financial Services Officer will:

Proactively identify sales opportunities based on the need of the Member, cross selling a full range of lending and investment deposit products.
Actively solicit new sales opportunities through warm calls and proactive outbound calling to existing and potential Members, Community Organizations and businesses; contacting all staff referral opportunities identified.
Maintain a high profile within the branch and community and actively seek out opportunities to build and foster relationships with Members, non-Members and business contacts.
Champions the Credit Unions sales culture by demonstrating exemplary sales skills, especially during all branch campaigns and promotions, while striving to exceed the Member experience at every point of interaction.

Key Accountabilities and Duties:

Provides sound financial advice by identifying products and services our Members need Identify opportunities to develop business within the community and attract new Members to UCU through networking and participating in community and branch events as a representative of UCU.
Identifies opportunities to promote, up sell and cross sell Credit Union deposit and investment products including, chequing/savings accounts, term deposits, registered plans, insurance (credit & travel), safety deposit boxes; if licensed, mutual funds (subject to approval)
Identifies opportunities to promote, up sell and cross sell Credit Union lending products including consumer loans, mortgages, lines of credit and credit cards; assists with appropriate application process.
Open new Memberships and provide a full suite of banking solutions to meet Member needs.
Qualifies all loan and mortgage opportunities by conducting Member interviews, analyzing relevant financial information, verifying loan application information, and investigating other variables affecting loan viability, with a common sense view on if the lending request makes sense.
Approves/declines loans and mortgages within discretionary limits; makes recommendations for approvals/declines to next level of management if outside discretionary limits.
Processes all appropriate documents associated with the sale of savings and investment products.
Processes all appropriate documents associated with loans and mortgage approval including, insurance and cheque disbursements; liaises with all relevant agents such as home inspectors and lawyers.
Follows a procedure to identify investment, loan and mortgage renewals; initiates contact with Member to maintain accounts and relationships.
Contributes to the overall business objectives of the Credit Union by executing the branch marketing program to attain loan, deposit, sundry product, and Member growth within the objectives set out in the business plan; keeps up to date on target status. Ensures branch staff is kept up to date and well informed on products and services as well as all aspects of cross selling, relationship building, sales and service standards.
Must support the front line as needed at all times.
Represents the Credit Union in the community by participating in local business activities and community functions, as required by management and for business development purposes.
Maintains strict adherence to Credit Union and branch operating procedures, lending policies and security procedures with respect to assigned authorities and responsibilities; reports any unusual occurrences or fraudulent activity to next level management upon discovery.

Our Ideal Candidate:

Completion of a post-secondary education; concentration in Finance, Commerce, or Accounting is an asset, or has equivalent work experience
One year experience in financial services sales environment with a proven track record in sales
One year experience underwriting; able to demonstrate: knowledge of Member life cycle needs; knowledge of features and benefits of lending, investment, and deposit products; knowledge of interviewing solicitation and telemarketing skills
Mutual funds license (e.g. IFIC), or working towards obtaining a mutual funds license, would be an asset
Experience working with or knowledge of a range of credit and investment products.
Excellent analytical and problem solving skills
Strong attention to detail and time management skills
This role will require working on the front line for first six months.
Computer literate – Word, Excel; Comfortable embracing new technologies
Comfortable working with digital financial services and providing seamless service in this type of Service Anywhere environment
Advanced written and verbal communication skills
Bilingual – English; Ukrainian preferred; Polish an asset

We thank all applicants but only those considered for an interview will be contacted.

To learn more about UCU, please visit our website at https://www.ukrainiancu.com/

Head of Brand, Marketing and Communications

Branch Department: Corporate

Responsible to: C-level position

About UCU

Ukrainian Credit Union Limited (UCU) is a Canadian financial institution providing a full range of products and services to its members. We are among the largest credit unions in Ontario and 16 branch and service locations. For 80 years, UCU has served its broader community by supporting the growth of Ukrainian cultural, educational, and community life in Canada.

Position Summary

The Head of Brand, Marketing and Communications is a senior leadership position responsible for developing, implementing, and overseeing a comprehensive marketing, communications, sponsorship and member strategies that align with the organization’s overall goals and objectives. The role is also responsible for defining and communicating the vision, mission and values as well as its positioning and value proposition in the marketplace. Lead cross-functional teams to innovate and develop products from conception to launch, while also managing the product lifecycle and making critical decisions on product features and enhancements. This role is a strategic blend of technical expertise, market foresight, and leadership, aimed at delivering products that resonate with customers and stand out in the competitive landscape. This role requires a strategic thinker with exceptional communication skills and a deep understanding of current marketing and communication trends within the banking sector. The goal is to build a client-focused culture, engage and enable leaders and employees, and build and protect the brand.

The Head of Brand, Marketing and Communications will oversee the following:

Corporate Branding and Governance
Product Development and Management
Marketing and Communications
Internal Communications
Design of all corporate assets including digital, print, website and social media
Marketing technologies including website, email marketing, Google analytics
Media relations, and special events

Main Job Duties and Responsibilities

Build, mentor, and lead a high-performing brand and integrated marketing team, fostering a culture of excellence, creativity, and collaboration.
Lead brand strategy & vision. Develop and execute a comprehensive, customer centric, and forward-thinking brand strategy that aligns with UCU’s mission and long-term goals.
Act as a senior advisor and thought leader within the organization, providing strategic guidance on brand, product and marketing initiatives.
Lead the development and execution of high-impact integrated marketing campaigns that drive brand awareness, consideration, and preference.
Oversee the development and management of the organization’s brand identity, including brand voice, messaging, and visual guidelines including website and all external facing channels.
Define the product vision and strategy in alignment with the company’s goals and market opportunities.

Conduct market research to identify customer needs and emerging industry trends
Establish metrics and key performance indicators (KPIs) to measure product performance and inform future development

Manage the product roadmap and prioritizing features based on business impact and customer value
Manage and cultivate relationships with external agencies and partners to deliver best-in-class creative and media strategies.
Stay abreast of industry trends, competitive landscape, and emerging technologies to identify opportunities for brand differentiation and growth.
Present regular updates and strategic recommendations to the executive team and key stakeholders.
Provide thought leadership to develop, recommend, integrate and implement new product/strategic solutions that drive incremental business, improve competitive positioning, and support UCU’s brand purpose while making a positive member impact.
Ability to inspire and influence across the organizations to gain alignment and support. Strength in integration, facilitation, situational awareness, continual improvement, empowerment, and increasing transparency. Must be comfortable speaking and communicating with a Senior Executive audience
Build and maintain effective working relationships with executives, internal teams, other UCU business units and external partners.
Use consumer insights, demographic, economic, industry, regulatory and technology information and trends as well as competitive intelligence, and marketing best practices, performance insights to identify and action opportunities. Apply analytical and integration skills to produce data-driven insights, business cases, operational and risk assessments to support strategies and recommendations.

Education and Experience

Business or marketing-related degree or equivalent professional qualification
Excellent written and verbal communication skills (English) and basic level of Ukrainian language proficiency
Cross-Functional Leadership: Extensive experience working with Directors and VPs across various functions, with a strong ability to influence and drive alignment
Value Creation: Demonstrated ability to drive value creation and identify new opportunities to grow market segments
Complex Business Acumen: Proven experience in complex business environments, bringing people together to evaluate risks and focus on delivering results
Strategic Communication: Exceptional ability to communicate a strategic vision and roadmap, gaining support and sharing a compelling story in a clear and simple manner
Persuasive Influence: A trusted advisor who listens, learns, and applies facts and data to articulate a compelling narrative
Customer Focus: Relentlessly focused on our customers, anticipating their needs, and creating value through our products and services
Insightful Analysis: Summarize insights in a way that facilitates decision-making and demonstrates critical thinking skills in complex analysis
Relationship Building: Take a proactive approach to building relationships with stakeholders, showing good judgment in handling commercially sensitive information
Program/Project Management: Proven experience in managing programs and projects, ensuring timely and successful delivery of key initiatives

Job Specifications

Experience and Skills

Minimum ten years in progressively senior positions in credit and administration with five years at the senior management level. Experience in a financial cooperative or credit union environment preferred.
Well-developed management skills particularly in the areas of planning, budgeting, communications and human resources management and development.
Computer literate – working knowledge of Word, Outlook, PowerPoint with proficiency in Excel and Access and other applications typically used in a lending environment
In-depth knowledge of credit union lending policies and procedures along with all applicable legislation and corporate bylaws.
Bachelor’s degree or similar post-secondary designation.
Bilingual – English and Ukrainian an asset.
Travel to various credit union and meeting locations within the province is required

We thank all applicants but only those considered for an interview will be contacted.

To learn more about UCU, please visit our website at https://www.ukrainiancu.com/

Risk Analyst

Temporary Full-time (approx. 15-month term)

Open to any location in Canada (ability to work from a home office)

Open until August 16th

Annual Salary: $73,730 – $101,378

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose? Glad you asked!

The Risk Analyst is responsible for supporting all aspects of the operational risk management program by providing risk guidance and challenge on operational risk assessments, events, and concerns across the organization.

WIIFY (what’s in it for you):

Competitive Salary
Diverse and Inclusive Culture that continues to evolve
Flexible work arrangement options
Strong benefit package
7% Superannuation matched contribution program
Attractive variable incentive program
Wellness Days to create appropriate work/life balance
Paid Education opportunities to ensure our members have the most equipped staff helping them
A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
And lots more reasons to love where you work and what you do!

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
A solution mindset that feeds inertia
An ambassador who’s willing to promote our team inside and outside organization
Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
Somebody who can work with occasional ambiguity with focus on process evolution
A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
Somebody to sweat the small stuff, but also see the big picture
Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

Assist in maturing the operational risk function by expanding the use of operational risk management tools across the enterprise through Risk & Control Self-Assessments (RCSAs), Operational Risk Taxonomy, Risk Events, Risk Awareness and Key Risk Indicators (KRIs).
Review risk registers and risk event logs periodically to fulfill reporting requirements to the relevant committees.
Perform gap analysis of operational risk landscape to offer solutions.
Participate in risk engagements to improve internal processes and efficiency.
Identify and recommend opportunities for improving procedures and outcomes.
Act as a liaison to business units for the integration of the Resolver operational risk module.

Some things that would impress us:

Completion of post-secondary education in a related field; a Canadian Risk Management (CRM) designation would be considered an asset.
3 years’ relevant experience in risk management, audit operations or a related role.
Knowledge of financial industry products, distribution, and service.
Previous experience in risk management software, such as Resolver.
Demonstrated efficiency and accuracy skills.

Interested? Head over to our website and apply today!

Loan Origination System Business & Quality Analyst

Open to any location in Canada (ability to work from your home office)

Closes June 24

Annual Salary: $54,793 – $75,340

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose? Glad you asked!

Reporting to the VP Member Platform Development, the Loan Origination System Business & Quality Analyst is responsible for business analysis, quality assurance, and support of Innovation’s Loan Origination System (VeriLoan) built on Microsoft Dynamics 365.

WIIFY (what’s in it for you):

Competitive Salary
Diverse and Inclusive Culture that continues to evolve
Flexible work arrangement options
Strong benefit package
7% Superannuation matched contribution program
Attractive variable incentive program
Wellness Days to create appropriate work/life balance
Paid Education opportunities to ensure our members have the most equipped staff to help them
A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
And lots more reasons to love where you work and what you do!

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
A solution mindset that feeds inertia
An ambassador willing to promote our team inside and outside the organization.
Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
Somebody who can work with occasional ambiguity with a focus on process evolution.
A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
Somebody to sweat the small stuff, but also see the big picture.
Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

Gather and analyze business requirements.
Work with the vendor to match business processes to vendor workflows.
Develop and update functional documentation and training materials.
Design test plans and scripts; perform manual and automated software application tests.
Confirm feature functionality, detect bugs, and report issues to developers; assist in troubleshooting and problem-solving.
Aggregate feedback and feature requests from end-users and contribute to building the platform’s roadmap.

Some things that would impress us:

Completion of a Bachelor’s degree (Master’s degree is an asset) in computer science or a related field.
5+ years’ experience in business analysis and software quality assurance; experience in loan origination system project implementation is highly valued.
Banking sector experience beneficial.
Strong communication, collaboration, and problem-solving abilities.
Knowledge of project management and QA methodologies.
Proficiency with Waterfall and Agile frameworks.

Interested?

Click the ‘Apply now’ button!