Province: Ontario

Loan Origination System Business & Quality Analyst

Open to any location in Canada (ability to work from your home office)

Closes June 24

Annual Salary: $54,793 – $75,340

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

Reporting to the VP Member Platform Development, the Loan Origination System Business & Quality Analyst is responsible for business analysis, quality assurance, and support of Innovation’s Loan Origination System (VeriLoan) built on Microsoft Dynamics 365.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Gather and analyze business requirements.
  • Work with the vendor to match business processes to vendor workflows.
  • Develop and update functional documentation and training materials.
  • Design test plans and scripts; perform manual and automated software application tests.
  • Confirm feature functionality, detect bugs, and report issues to developers; assist in troubleshooting and problem-solving.
  • Aggregate feedback and feature requests from end-users and contribute to building the platform’s roadmap.

Some things that would impress us:

  • Completion of a Bachelor’s degree (Master’s degree is an asset) in computer science or a related field.
  • 5+ years’ experience in business analysis and software quality assurance; experience in loan origination system project implementation is highly valued.
  • Banking sector experience beneficial.
  • Strong communication, collaboration, and problem-solving abilities.
  • Knowledge of project management and QA methodologies.
  • Proficiency with Waterfall and Agile frameworks.

 

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people.  We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

VP Market, Liquidity & Model Risk Management

Permanent Full-Time
Open to any location in Canada (ability to work remotely/from home office)
Closes June 9
Annual Salary: $133,497 – $183,558

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The VP Market, Liquidity & Model Risk Management will be responsible for ensuring the organization’s financial stability and driving risk-aware practices. This position contributes to strategic decision-making, risk assessment, and regulatory compliance, and has the expertise to navigate complex financial landscapes and drive robust model governance.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Identify, evaluate, and monitor risks associated with our market and liquidity risk, providing effective challenge to business lines.
  • Collaborate with the business line to develop and implement risk management strategies to manage exposures within predetermined risk parameters and metrics.
  • Collaborate with model developers, data scientists, and business units to enhance model performance and accuracy.
  • Evaluate model performance under adverse conditions and propose enhancements to mitigate model vulnerabilities.
  • Evaluate and assess the risk profile new initiatives and optimize risk-return trade-offs while aligning with organizational goals.
  • Conduct in-depth analysis and oversee risk exposure of financial instruments, portfolios, and investment strategies.

Some things that would impress us:

  • Completion of a bachelor’s degree in finance, economics, or a related field.
  • 10+ years’ related experience (i.e., model governance, OSFI E23 Model Risk Management Guidelines)
  • Professional certifications such as FRM (Financial Risk Manager) or CFA (Chartered Financial Analyst) are considered an asset.
  • Proficiency in risk modeling software and financial tools.
  • Strong analytical abilities and quantitative skills.
  • Excellent communication and leadership skills.
  • Strategic thinking and problem-solving capabilities.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Privacy Analyst

Permanent Full Time

Open to any location in Canada (ability to work from remote/home office)

Annual Salary: $73,730 – $101,378

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfil Innovation’s purpose?  Glad you asked!

The Privacy Analyst is responsible for assisting the Legal Department with oversight of the Credit Union’s Privacy Program, with monitoring and reporting privacy-related risks, and with providing guidance to the first line of defence on potential privacy requirements associated with strategic or business decisions.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff helping them
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy – a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

  • Assist the Legal Department with oversight of the Credit Union’s Privacy program.
  • Support the implementation of innovative privacy risk management processes that create efficiencies.
  • Assist with reviewing and making recommendations on privacy impact assessments for corporate initiatives.
  • Assist in drafting privacy policies and procedures and related documentation, and privacy training materials.
  • Support the maintenance of the organization’s privacy program that aligns with the Credit Union’s strategic objectives.
  • Support the Legal Department’s monitoring of enterprise-wide privacy risk exposures, and with completing reports related to such exposures.

Some things that would impress us:

  • Completion of a post-secondary diploma or University Degree in a related field. Professional privacy certifications or designations (e.g. CIPP or equivalent) is an asset.
  • 3-5 years’ experience in a similar privacy role.
  • Knowledge of federal and provincial privacy laws and guidelines in Canada, including Bill C-27, and OSFI’s B-13 and Third-Party Risk Management Guidelines.
  • Familiarity with privacy risk management and compliance, the ability to draft privacy related policies and procedures, and the competence to provide privacy related guidance where required.
  • Demonstrated strength in organizational and analytical abilities.
  • Strong written and verbal communication skills.

Interested?

Click the ‘Apply now’ button!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada.  In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Vice President, Retail Service

WFCU Credit Union continues its strategic growth plan and is now moving beyond the borders of Southwestern Ontario resulting in an exciting and immediate new career opportunity for the role of:

VICE PRESIDENT, RETAIL SERVICE

The Vice President, Retail Service engages and collaborates with the VP team to actively contribute to the dynamic leadership that drives the credit union’s successful performance.  Responsibilities include contributing to the development and implementation of the strategic plan and translating it to departmental objectives. This position plays a pivotal role in driving retail, wealth & insurance sales as well as management growth and the ongoing development of employees.

In summary, the Vice President, Retail Service:

  • Directs the development and execution of the business development strategy and plans that will drive sales, increase revenue, expand markets, and accomplish the credit union’s financial objectives.
  • Builds and manages our high performing retail sales team including retail locations, broker relationships, call center and wealth management.
  • Fosters a culture of sales and service excellence; coaching staff members as required to meet the needs of our members while achieving the credit union goals.
  • Defines clear expectations and performance metrics for the sales team.  Monitor sales performance against targets and implement corrective actions as needed.
  • Supports our culture of accountability, ensuring staff members meet and exceed sales goals while complying with our risk management practices.
  • Understands the needs and overall business position of the credit union’s impact on business development. Adapting plans and strategies as required to meet the credit union’s goals.
  • Researches and analyzes the business environment, competitors, and current/potential members to develop ideas for new products and services, pricing, and business models.
  • Develops a wide network of contacts to keep informed about current and future sector and market activities.
  • Fosters relationships with key stakeholders and partners to develop business opportunities.
  • Builds a strong pipeline of talent; identifying development opportunities, working with internal resources on career development plans to ensure succession planning.
  • Works with the senior leadership team to develop and implement annual sales goals and plans; performance criteria; reward and recognition programs and compensation plans.
  • Provides input on marketing campaigns and product innovation to align with our members’ changing needs.
  • Develops and continuously improve procedures and processes to deliver a high internal and external member experience.
  • Actively supports business development and community investment opportunities, mentoring staff as required, including our representation at events across our regions of operation.
  • Ensures adherence to all policies, procedures, and guidelines to protect the credit union and our members.
  • Works collaboratively with internal partners to provide seamless solutions across all channels for our members.
  • Assists in managing member issues within prescribed guidelines.

The “must-have” skills and qualifications that we’re looking for are:

  • Minimum post-secondary education in finance or business.
  • Demonstrated progression into roles with increasing responsibility within the financial services industry, with a minimum of 10 years experience in a managerial position.
  • A solid knowledge of financial products and services.
  • Excellent interpersonal and communication skills.
  • Demonstrated success in business development, with a focus on driving revenue growth.
  • Strong leadership skills, with the ability to motivate and inspire a team towards achieving goals.
  • Ability to analyze market data and trends to inform strategic decision-making.
  • CFP and experience in life insurance and related products is an asset.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Suzanne Leonard
Associate Vice President, Human Resources – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

  • An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
  • Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
  • A bank of up to 10 annual personal days, as well as 13+ paid holidays.
  • A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twenty first largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU – A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 73,000 members across Ontario.

Director of Finance (Full-time; Hybrid)

About You

Are you a strong leader with confidence in driving forward thinking strategies?

Do you have the proven ability to lead our team in all things Finance related?

If you are a well-rounded financial professional who is looking for a great opportunity, we have the role for you!

Mainstreet Credit Union is actively recruiting for a Director of Finance to join our team!

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. If you are an experienced financial professional with values that align with ours and want a new opportunity at a cooperative organization where employees, clients, and our communities’ matter, we would like to hear from you!


Why Join Our Team?

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Mainstreet offers its employees:

  • Work-life balance and flexible work arrangements
  • Opportunities for training and advancement
  • Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
  • Opportunity to work at a values-based cooperative

Our Values:

Personalized: High quality personalized advice with flexible solutions.

Supported: Highly responsive through empowered professionals.

Known: Meaningful impact and connected to community.

Easy: Easy and in the way our members prefer.

 

The Role

Salary: $98, 654.00 – $123,318.00

Job Function:
Reporting directly to the CFO, the Director of Finance participates in the support of corporate strategies and provides leadership and advice on all matters related to finance. This role develops and drives forward-thinking strategies for finance that protect members and Mainstreet’s interests through creative problem-solving, teamwork, innovation, and continuous improvement. This role provides leadership to Finance, Treasury and Accounting functions, including financial operations, internal and external financial reporting, policy and procedure enhancements, budget and forecast preparation, asset liability management, liquidity and capital management, treasury management and internal controls. With a strong commitment to growth and sustainability, we are seeking a talented Director of Finance who will play a key role in driving our financial success.
Key Duties & Responsibilities:
Leadership & Communication
Provide strong leadership for the finance and accounting team, including setting team goals, evaluating performance, providing mentoring, coaching and feedback, and promoting team effectiveness. Ensure operating procedures and structures are appropriate, integrated, and seamless to create the best member experience.
Accounting
  • Prepare and publish timely monthly financial statements, follow up on discrepancies and implement solutions to ensure accurate reporting. Support month-end and year-end close process.
  • Coordinate and direct the preparation of the budget and financial forecasts and report variances.
  • Manage all accounting operations including Billing, A/R, A/P, General Ledger, Cost Accounting, Inventory Accounting and Revenue Recognition.
  • Analyze accounting and financial records and systems to ensure compliance with established accounting standards, regulations, procedures, and internal controls.
  • Ensure quality control over financial transactions and financial reporting and assess all credit union activity to ensure financial accounting compliance with IFRS.
  • Develop, recommend, and implement financial policies, procedures, and controls to ensure compliance to regulatory requirements and industry best practices.
  • Develop and document business processes and accounting policies to maintain and strengthen internal controls.
  • Manage the IFRS 9 Expected Credit Losses model and provide recommendation on appropriate loss estimates.
  • Provide reporting, analysis, and recommendations on various issues, communicate resolution of compliance issues and other complex reporting figures.
  • Monitor and evaluate the financial performance of the credit union, identify areas for improvement and implement corrective actions as needed.

 

Financial Reporting & Audit Management
  • Manage the preparation of financial statements, reports, and presentations for executive management, the board of directors, and regulatory bodies.
  • Develop and provide quality assurance for all monthly, quarterly, and annual reports submitted to regulators (ICAAP, ILAAP, MIR/AMIR) and/or external parties (CMHC, PICUZ)
  • Stay abreast of industry trends, market developments, and regulatory changes that may impact the credit union’s financial position.
  • Coordinate the preparation of the external financial statements and external audit.
  • Coordinate timing on all external audit work, discuss in depth process issues and audit findings and implement analysis for audit conclusion and implement corrective actions.

 

Other Finance Activites

  • Manage all financial activities of the company, including financial planning, budgeting, forecasting, and reporting.
  • Lead the finance team in analyzing financial data, identifying trends, and providing insights to support strategic decision-making.
  • Collaborate with other departments to optimize financial performance, drive efficiencies, and support business objectives.
  • Manage relationships with external stakeholders, including auditors, investors, and financial institutions.
  • Prepare presentations and reports for senior management and board meetings, highlighting key financial metrics and performance indicators.
  • Stay abreast of industry trends, market developments, and regulatory changes that may impact the company’s financial position. Lead the development, implementation and monitoring of policies, procedures, and practices for Mainstreet’s liquidity and funding management, cash and investment portfolio management, asset-liability management, capital management interest rate management, and financial profitability modeling and analysis.
  • Deliver appropriate key performance indicators (KPI’s), required metrics, budgets and forecasting, financial reporting, and analytics to support business units, executives and board level committees as required.
  • Contribute and assist where required with committees and project teams to contribute to knowledge sharing and development.
  • Collaborate with the manager of treasury to administer the credit union’s liquidity, investments, and funding endeavors with the aim of maximizing returns.
  • Learn appropriate systems and tools to engage in leading, reporting and executing responsibilities such as Vantage, Prologue, ALM system, etc.
  • Other duties as assigned.

 

Education & Experience
  • Bachelor’s Degree in Finance, Accounting, Economics, or related field; CPA required.
  • Minimum work experience of 5 years financial services industry; with at least 3 years in a leadership position.
  • Thorough understanding of financial principles, practices, and regulations specific to credit unions or financial institutions, including experience with regulatory bodies such as the Financial Services Regulatory Authority (FSRA).
  • Proven track record of strategic financial management, including budgeting, forecasting, and financial analysis, with a focus on optimizing financial performance and ensuring regulatory compliance.
  • Experience in developing and implementing financial policies, procedures, and controls to uphold compliance with regulatory requirements and industry best practices. In-depth knowledge/experience with IFRS accounting standards is required.
  • Experience with FSRAO Regulations considered an asset.

 

Requirements

  • Strong leadership abilities with a demonstrated aptitude for building and managing high-performing teams, fostering a culture of accountability, collaboration, and professional development.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels, including senior management, board members, regulators, and external partners.
  • Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities while maintaining a focus on delivering results and driving continuous improvement.
  • Strategic thinker with the ability to anticipate challenges, identify opportunities, and develop innovative solutions to support Mainstreet Credit Union’s growth and success.
  • Commitment to personal and professional growth, with a strong desire to advance into the role of Chief Financial Officer (CFO) within Mainstreet Credit Union and contribute to its long-term strategic objectives.

 

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Wealth Management Advisor (Full-time; Sarnia region)

Wealth Management Advisor

Location: Mainstreet Credit Union

Reports To: Director of Wealth Experience

Job Grade: 7, competitive salary and benefits

 

About the Role:

As a Wealth Management Advisor at Mainstreet Credit Union, you will have the pivotal role of delivering expert financial planning and advice, primarily focusing on mutual fund investment solutions. Your efforts will directly align with our strategic vision and mission, enhancing the financial wellbeing of our members.

 

Key Responsibilities:

Member Financial Analysis: Conduct in-depth analyses to understand member needs and deliver tailored financial planning advice to help achieve their financial goals.

Engagement and Referral Development: Engage proactively with members to uncover further service opportunities, refer to appropriate departments, and foster both new and existing relationships.

Collaborative Growth: Work alongside retail and commercial advisory teams to achieve growth targets and contribute to our credit union’s strategic goals.

Community Involvement: Drive business development through community engagement, seminar leadership, and content creation, raising Mainstreet’s profile as a preferred financial institution.

Ethical Standards: Uphold the highest standards of integrity and compliance with all policies and procedures.

 

Skills & Qualifications:

Certifications:

Must be a Certified Financial Planner (CFP®), Qualified Associate Financial Planner (QAFP™), or Personal Financial Planner (PFP®). MFDA licensure or eligibility is required.

Education:

A diploma/degree in Commerce, Business Administration, or a related field is highly advantageous.

Experience and Skills:

Proven expertise in relationship management and sales with a deep understanding of the investment industry.

Exceptional interpersonal, communication, and presentation skills.

Strong analytical capabilities and a results-driven approach.

Ability to work independently with minimal supervision and a commitment to continuous professional development.

 

Why Join Us?*

At Mainstreet Credit Union, you’re not just an employee; you’re part of a community that values integrity, collaboration, and member-first service. Here, every role contributes to a shared mission: enhancing our members’ financial well-being and strengthening our community bonds.

We offer a unique workplace environment where your work is impactful and acknowledged. You’ll enjoy the stability of a financial institution with the heart of a non-profit, committed to ethical practices and personalized member service. Join us for competitive benefits, opportunities for growth, and the chance to make a real difference. At Mainstreet, we’re more than a team—we’re a family, and we’re looking for individuals who are ready to grow, inspire, and lead. Ready to be a part of something bigger? Join us, where your career is community-centered and your growth is our priority.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Member Service Officer Financial Wellness MFDA PFP

Position Overview:

The individual in this position is passionate about connecting with people, building trust and providing a level of expertise that is unmatched in the industry. Internally the MSOW2 works in close collaboration with the retail branch network and commercial division to establish trusted internal relationships and raise the awareness and knowledge level of YCU’s employees with respect to wealth management products, services, and strategies — leading to a steady stream of customer referrals.  Externally, the MSOW2 will have an active community presence, helping build YCU’s profile in the community as a professional and preferred provider of wealth management products, services, and expertise — leading to new wealth management customers and banking relationships.

Job Specifications:

  • MFDA license required.
  • Personal Financial Planner (PFP designation;) required. Incumbent will be a licensed PFP.
  • Minimum 3 years’ experience in financial planning/investment sales with the ability to prepare written financial plans in accordance with the six-step financial planning process;
  • Superior knowledge of the investment industry and products;
  • Comfortable with industry standard financial planning tools/software;
  • Post-secondary diploma/degree, ideally in Commerce or Business Administration would be an asset
  • Must be able to work well with a minimum of supervision and able to organize and effectively manage priorities and deadlines.
  • Able to understand and utilize procedures/work tools that are necessary for general security and risk management for YCU.

Duties & Responsibilities:

Sales & Service

Analytical skills that take into account the big picture of our members’ whole wealth portfolio, when to refer, when to amalgamate the portfolio.

  • Business development activities through outbound calls, networking and other sales opportunities.
  • Build Member Relationships and is Member Focused. Creates and establishes trust by building relationships and actively discovers the right investment solutions for Members.
  • Decision Quality – Understands the Member’s best interest is first; understands that this may not always be the same as what the members ask for; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment.
  • Creates well founded and rounded financial wellness plans for existing, and new, members
  • Ensures KYCs are conducted in accordance with regulations and thus ensuring that members receive outstanding care. This could include moving from named products to nominee shelf items and amalgamating portfolios.
  • Analyzes, and learns from redemptions that occur to reduce future losses and improve net sales.
  • Exceeds standards for member loyalty, observations, development plan action items, and one on one coaching sessions.
  • Builds rapport, ask questions to uncover needs, research details available, to help recommend solutions, educate our members about our convenient service options and make appropriate recommendations.
  • Converts all points of contact into relationship banking. Uses CRM to prompt member milestones, new baby, new car, university education etc
  • Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective and innovative solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  • Cooperation and Teamwork – Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships.

Skills Knowledge and Attribute Requirements:

  • Proven networking, relationship building, client acquisition and asset gathering abilities;
  • Superior sales abilities (active listening, identifying business opportunities, influencing & negotiating, asking for the business);
  • Outstanding communication and presentation skills;
  • Commitment to continuous education (CE credits).
  • Proven organizational and time management abilities
  • Experience with public speaking and comfortable with community engagement activities.

Other duties as assigned from time to time by manager or their designate.

Vice President, Finance and Risk

Primary Location Head Office – 209 Limeridge Rd East Hamilton ON. Hybrid Work Environment Available. The in-person office time is to create meaningful and lasting connections with our members, staff and our HMECU community.

 

Introduction

Healthcare and Municipal Employees Credit Union (HMECU) is a financial institution with a long history of providing superior financial services to local members. We are looking for an experienced and dedicated Vice President, Finance and Risk to join our organization in our Hamilton Head office.

 

Position Overview

The Vice President, Finance and Risk will be responsible for leading and managing all financial, accounting, regulatory compliance, and risk management functions of the organization. This role is critical to the success of HMECU and requires a high degree of accuracy and attention to detail. This position will report to the President and CEO and will work closely with the Senior Management team and other stakeholders.

 

The Vice President, Finance and Risk, will manage the corporate financial performance of the Credit Union by developing and implementing short- and long-term strategies. As part of the Executive Management Team, this position will work actively with the board in the development and implementation of Credit Union strategic goals; work with management to develop tactical plans designed to achieve strategic goals; and will prepare the necessary business plan and budgets to achieve the tactical plans.

 

What you’d be doing

  • Develop and maintain a sound internal control environment.
  • Oversee the preparation of financial statements and provide interpretation and analysis to the Executive Management Team.
  • Oversee the preparation of regulatory reporting.
  • Develops, recommends, and implements changes to policies and procedures in the areas of administration to ensure compliance with application regulations and laws.
  • Develop and maintain a strong relationship with external auditors and stake holders.
  • Monitor and manage the Credit Unions financial risk, including but not limited to: Interest Rate Risk, Capital Risk, Liquidity Risk, and Foreign Exchange Risk
  • Develop and implement strategies for increasing profitability and reducing costs.
  • Develop and maintain the budget and forecasting processes and monitor the overall credit union performance.
  • Manage and evaluate the financial and operational systems of the Credit Union.
  • Analyze investment opportunities and manage the overall investment portfolio.
  • Participates actively at the senior management level and Board of Director level in the development and implementation of strategic plans.
  • Sets and administers the rate structure in conjunction with the CEO.
  • Supervises, mentors, and coaches the Finance, Compliance and Accounts Payable Teams.
  • Responsible for providing overall direction, control and planning for the audit, risk, and internal controls for the credit union.
  • Key executive management representative to Board Audit Committee and other Board Committees as assigned.
  • Reports to the Board of Directors regarding the finances of the Credit Union.
  • Lead the Asset Liability Committee (ALCO).
  • Oversees compliance function.
  • Manages corporate enterprise risk relating to areas such as anti-money laundering/terrorist financing compliance, and other related legislation; keeps current with and ensures credit union compliance to legislation.
  • Develops and implements risk policies and programs relating to areas such as loss prevention and business continuity.
  • Oversees the monitoring, investigation, and tracking of internal control processes and losses due to fraud, forgery, and theft.
  • Manages relationships with external regulators.
  • Other duties as assigned.

 

Skill Requirements

  • Accounting designation (CPA) required.
  • Minimum of 7-9 years in accounting and financial experience.
  • Proven experience managing financial and risk functions.
  • Proficiency in financial modelling, forecasting, and budgeting.
  • Knowledge of banking regulations and compliance requirements.
  • Knowledge of DNA Banking System would be considered an asset.
  • Excellent organizational, interpersonal and communication skills
  • Ability to work independently and take initiative.
  • Excellent planning, budgeting, and organizational skills.
  • Strong people skills in working and developing relationships with stakeholders, staff and members.
  • Sound analytical thinking, planning, prioritization and execution skills and strategic leadership ability.
  • A team player with the ability to work collaboratively.
  • Experience creating policies and procedures.
  • Must be bondable.

 

If you have the required skills and experience and are looking to join a dynamic and growing financial institution and team, we would love to hear from you.

Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR at 905-575-8888 ext 145 or hr@HMECU.com so that arrangements can be made.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

 

Job Type: One (1) Full – time vacancy

Primary Location: Head Office / Remote Hybrid Work Environment Available

Hours of Work: Flexible Work Week

Benefits: YES. We offer a very comprehensive Benefits Package.

100% Employer Paid Benefits for STD, LTD, Life Insurance, Extended Health, Dental Coverage and Employee Family Assistance Program.

Pension: Defined Contribution Pension Plan; with 9% Employer Contribution’s.

Back to Top