Saskatchewan – Page 19 – Credit Union Careers

Member Experience Specialist

Are you looking for an exciting opportunity to move into a new career path? We are looking for a results-oriented individual with excellent communication and leadership skills and who is not afraid to coach, mentor, develop and motivate a team of professionals to become our new Member Experience Specialist.

As the Member Experience Specialist, you will play an integral role in building full financial relationships with our members. You will design, implement, and monitor innovative MemberFirst experience strategies and initiatives that advance member loyalty and advocacy. You will enable and support retail leaders and employees in achieving business results through oversight of the sales performance framework and coaching culture, sales related tracking systems, and provision of sales coaching and skill development. You will monitor sales pipeline and sales activities to ensure effective and proficient use of technology tools by employees, that support member service and ensure seamless delivery between different credit union service channels. You will lead our Customer Relationship Management (CRM) software vendor management, application support, and future development plan to maximize the value of our CRM system. You will participate in and promote programs that enhance business development and our MemberFirst strategy.

Post-secondary education in Business with at least 4 to 6 years of retail leadership experience or sales coaching experience or an equivalent combination is the minimum requirement for this position. You’ll have a leg up if you have certification in coaching, project management or design-thinking. If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. This position may be staffed at any of Cornerstone Credit Union’s 15 branches, depending upon office space availability. Depending upon location of work, union membership may be required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Compliance Specialist

Open to any location in Canada (ability to work from your home office)

Closes June 27

Annual Salary: $53,248 – $73,216

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose? Glad you asked!

Reporting to the Manager, Compliance, the Compliance Specialist will provide support to the Risk area ensuring compliance with applicable regulatory requirements as well as Credit Union policies and procedures. In addition, this role will also serve as specialist to policy, practices and procedures, forms creation and maintenance, as well as be able to identify compliance deficiencies and communicate potential risk situations.

WIIFY (what’s in it for you):

Competitive Salary
Diverse and Inclusive Culture that continues to evolve
Flexible work arrangement options
Strong benefit package
7% Superannuation matched contribution program
Attractive variable incentive program
Wellness Days to create appropriate work/life balance
Paid Education opportunities to ensure our members have the most equipped staff to help them
A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
And lots more reasons to love where you work and what you do!

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
A solution mindset that feeds inertia
An ambassador willing to promote our team inside and outside the organization.
Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
Somebody who can work with occasional ambiguity with a focus on process evolution.
A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
Somebody to sweat the small stuff, but also see the big picture.
Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

Assist in maturing the regulatory compliance management framework by expanding the use of compliance management tools across the enterprise through framework elements such as: regulatory compliance universe, regulatory change management, risk assessments, issues management
Conduct monitoring and testing activities to assess the effectiveness of our procedures used to ensure compliance with legal, regulatory, and internal policies
Draft regulatory compliance assessments reports that summarize the scope of work performed, findings, any regulatory exceptions and identifying and recommending opportunities for improving procedures and outcomes
Stay apprised of legislation, regulations, rules and internal policies, practices, and procedures
Update or create and implement new test checks/reviews in accordance with legal, regulatory and/or internal changes
May be required to perform AML or fraud alert investigations, Enhanced Due Diligence (EDD) reviews, and assist with regulatory examinations

Some things that would impress us:

Completion of a post-secondary program plus 3+ years’ experience in regulatory compliance management, risk assessments and compliance testing or a related role
Completion of a regulatory compliance-related designation would be considered an asset (i.e., Osgoode’s Certificate in Regulatory Compliance Legal Risk Management for Financial Institutions)
Effective use of interpersonal and communication skills, including tact and diplomacy
Organizational and planning skills with attention to detail and follow-through
Experience with Resolver or similar compliance software tool an asset, as would industry experience in a federally regulated financial institution.

Account Manager Level I /II

Are YOU the right person to join our LENDING team?

We have a permanent full-time Account Manager Level I/II position in our Lending Department available to the right person. This position reports to the Credit Manager. Your focus will be to build lasting relationships with our members to serve their lending needs. You’ll be part of a strong and supportive team and have opportunity for personal and professional growth.

Required qualifications may include experience and education in the fields of agriculture, business, or commerce. Previous lending experience is an asset but not required. We provide paid continuing education, networking, and development opportunities to ensure that our account managers are set up to provide the best possible lending service to our members.

Why work here?

We offer a competitive compensation structure, 8% matched superannuation, and comprehensive group benefits, with a Health Care Spending Allowance. We offer flexibility in the workplace to ensure our staff have a balanced lifestyle. We are passionate about our communities and support our staff in building better communities. Most of all, you’ll get to work with our members – people who made our communities their homes.

If you want to be part of our team, please submit your resume and cover letter by June 22, 2023, to: humanresources@biggarcu.ca or drop it off at any of our branches.

We appreciate the interest of all applicants; however only those under consideration will be contacted.

Manager of Member Experience

The Person: You are a wise conductor, leading a harmonious symphony. Your musical score serves up the rhythms and harmonies that charm our members and deliver an exceptional experience. You inspire and uplift the orchestra, with a profound understanding of each individual’s talents and potential. You guide and support the brass, percussion, strings and woodwinds, helping each get the most out of their instruments and balance the entire performance in a way that celebrates the players and delights the audience with an unforgettable melody.

The Position: The focus of this job is providing exceptional member experiences, developing relationships with members, achieving results with and through people; all aligned with the larger picture of the organization and its strategic goals. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others are essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with internal and external members requires an outgoing, poised and persuasive communication style. The ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. A full commitment to the success of the credit union and elevated standards of member experience are expected in this position. The job environment is constantly evolving and provides growth opportunity, recognition and reward for the achievement of credit union and member success.

Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:

Provides leadership ensuring an exceptional member experience focused on building member relationships through successful, proactive member service and product delivery. Guides and supports the member experience and financial services teams by setting standards and expectations and holding team members accountable.
Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
Provides overall management and direction of member experience policies, procedures, and objectives.

Promotes Unity Credit Union and maintains active involvement in the organization and community.

Compensation and Qualifications: The Manager of Member Experience is an on-site, full-time permanent position. Experience in front line financial service operations is strongly preferred. A clear passion for member service and proven leadership skills are essential to success in this role. Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package. Salary will depend on qualifications and experience. Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $350 million and 34 employees serving 5000 members. Our vision is, “Partnering to Achieve Success and Build a Better Community” and that is how we work and serve every day.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

If you have a passion for partnering to achieve success and are ready to advance your credit union career, we would like to hear from you!

Competition closes at 11pm on Sunday June 25, 2023.

Interested applicants should submit a cover letter and resume by email or in person to:

Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
Email: shauna.hammer@unitycu.ca

We thank all applicants for their interest; however only those selected for the further consideration will be contacted. The successful applicant must satisfactorily complete a bond application process including work history, criminal record check and credit check.

Office Manager – Deposit Team

JOIN THE TURTLEFORD TEAM!

Things are changing and we may need you, consider us for your next adventure.

PRIMARY PURPOSE OF POSITION

As a member of the credit union’s leadership team and under minimal supervision, this position supports the credit union’s business strategy through the development, management, and execution of corporate strategies. This position is responsible for personal service to members and work leadership to front line MSRs. As a work leader, this position organizes daily work activities and schedule, and provides orientation, training, and direction to front line staff to ensure compliance with position requirements. The Office Manager develops and maintains effective member relationships, identifies member needs, and promotes products and services to meet needs or refers more complex matters and service requirements to others as appropriate. Established practices and procedures guide decision-making but knowledge and experience may be applied to resolve basic, but non-routine situations.

KEY RESPONSIBILITY AREAS

The following is intended to illustrate the type and level of work typically performed in this role and is not intended to be a comprehensive description of duties performed.

Acts as a work leader to Member Service Representatives engaged in front line service; provide training and orientation to new MSRs in accordance with established training practises or procedures and provides updates and implementation of new and revised procedures and policies.
Resolves non-routine problems, enquiries and member complaints referred by front line staff.
Establishes performance standards; evaluates performance of direct reports through performance management process; identifies training and development needs; takes appropriate action regarding staff performance issues; initiates disciplinary procedures as required; participates in the selection of new member services staff.
Within established limits, provide overrides, initial cheques for encashment
Recognizes member needs and promotes and cross-sells credit union deposit services to members by explaining basic credit union products and services, refers more complex requests for information and assistance to appropriate branch staff.
Fosters relationship building through service excellence and product knowledge.
Directly supervises and motivates member services staff representing the full range of deposit services products
Monitors member service activities to ensure for the provision of maximum service levels and the smooth flow of work for front line services delivery
Monitors branch cash flow and maintains adequate levels of cash in CUC account; maintains joint custody of combinations, treasury cash, and other negotiable items.
Conducts a variety of audit activities to ensure compliance with procedures, policies, and regulations. Identifies potential problems including suspicious transactions and initiates action to rectify the situation and risk rates all new member relationships and refers more serious concerns to the General Manager.
Participate in the development and support achievement of sales and service goals. Ensures adherence to member service standards through ongoing monitoring, communications, and training

For complete job posting details, please visit our website https://www.turtlefordcu.ca/about/careers, click on the Office Manager link.

Compensation:

Salary Range $60,000 to $90,000 (depending on experience)
Comprehensive benefit package.

Submit resume and cover letter to:

Ian Heggstrom
General Manager
Turtleford Credit Union Limited
PO Box 370
Turtleford, SK S0M 2Y0
Ian.heggstrom@turtlefordcu.ca

Member Experience Partner

The Person: You are the riverboat captain traversing the waters of members’ lives. You know that the journey will encounter unmapped territory, eddy pools, waterfalls, and rapids and may not always be smooth sailing. You use your wisdom, knowledge and compassion to make the journey as smooth as possible and to provide reassurance when it’s not. Meandering with Huck Finn, or shooting the rapids, you are ready to ride, side by side, with members navigating the rivers of life.

The Position: The Member Experience Partner is a permanent, on-site, full-time position (37.5 hours per week.) The duties of this job require specialized expertise and skill in maintaining established standards of member service excellence, quality and accuracy. Drive, determination and a self-disciplined approach are necessary for successful job performance. While the pace of the work may, at times, be faster than average, quality is never compromised, and concern for the member remains top of mind.

Reporting to the Manager of Member Experience, the Member Experience Partner:

Listens to and recognizes member needs and makes product or service recommendations which are in the best interest of the member.
Processes new membership account openings and closures.
Manages and administers Estate accounts.
Manages and administers wires.
Manages and administers lawyer’s trust accounts.
Develops and maintains a thorough knowledge of applicable credit union policies, products, services, and government legislation, particularly as it pertains to estates, account opening, closing, and maintenance.
Actively refers business opportunities to appropriate operational areas, including referrals for members with complex financial planning needs to the Certified Financial Planner, loan needs to lending department and investing to investment specialists.
Promotes Unity Credit Union and maintains active involvement in the community.

Compensation: Unity Credit Union offers a competitive total rewards package. Salary will depend on qualifications and experience. Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.

Qualifications: The successful candidate will have completed Grade 12 plus one to three years of proven exceptional member service experience. Credit Union or other financial institution experience is strongly preferred.

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

If you have a passion for partnering to achieve success and would like to work with an amazing team of professionals where you can build and further your career, we would like to hear from you! Applications will be accepted until 4pm on June 5, 2023.

Submit a cover letter and resume to:

Shauna Hammer, Human Resources Advisor
Email: shauna.hammer@unitycu.ca

Manager, Financial Services

Are you ready to make a move?

Come work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about providing members with insightful content, tools, advice and products that help them look at their financial choices in new ways. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

Our employees are authentic, bold, creative, and responsible. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS) in Assiniboia.

How you’ll be spending your time

Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
Coaching and supporting your team to achieve individual and company sales goals
Empowering your team to build meaningful, supportive relationships with their members
Collaborating with leadership peers to achieve objectives and targets

The way people describe you

A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
A strategic thinker with strong technical knowledge in financial products and services.
A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

5 years’ experience in complex consumer lending and investments
2 years’ experience in a formal or informal leadership role
Sales or sales coaching experience
Being part of the vibrant community of Assiniboia! To learn more about this forward-thinking, close-knit community, visit the links below:

Community site HERE
Facebook HERE
Google Maps

We are excited to consider candidates with combined academic, professional and volunteer experience unique to them. Research shows that many applicants only apply if they meet every qualification of the role and we encourage you to consider the roles that most closely align with your skillset and experience. As we value diverse backgrounds and experiences and are focused on meaningfully building inclusive and diverse workplaces, you may be the new team member we’ve been looking for! This opportunity closes on June 6, 2023, so apply now! If you have questions about this position, please email jobs@conexus.ca.

Administrative Specialist

National Consulting Limited is looking for an administrative professional who is results-oriented, has excellent communication skills, and an eye for detail. This person would provide support to the NCL team that delivers products, services, and training to credit unions. This position reports to the Executive Administrative Specialist.

The Job

The successful candidate must be able to work independently as this is a remote (work-from-home) position. A typical day may include a variety of tasks such as coordinating conferences and training workshops, ordering tradeshow promotional items, creating newsletters, reconciliation and approval of invoices, and website updating. This is a permanent, full-time position (37.5 hours per week). Computer equipment is supplied.

The Candidate

The ideal candidate will possess:

an Office Administration Certificate and at least 5 years’ office administration experience. Credit Union experience is considered beneficial but not necessary.
Advance computer and technology skills, especially in Adobe programs, Microsoft 365, and WordPress.
Understanding of fundamental budgeting and accounting principles.
Strong organizational skills and an attention to detail.
Event-planning experience and solid time management skills.
Demonstrated ability to work well in a team environment.

The Compensation

NCL offers a competitive compensation package. Salary will depend on qualifications and experience. Benefits include a matched superannuation pension plan; group benefits (health, dental, life and disability insurance, and a Healthcare Spending Allowance), and paid personal days off.

If being part of our team interests you, please submit a resume and cover letter, in confidence, to hr@nationalconsultinglimited.com by Thursday, June 1, 2023.

We appreciate the interest of all applicants; however only those under consideration will be contacted.

National Consulting Limited is owned by a consortium of 25 Saskatchewan credit unions and partners with credit unions across Canada to provide expertise in Risk Services such as Compliance, AML, Fraud Protection, Privacy, Procurement, Banking and Card Services.

Digital Wealth Specialist

Permanent Full-Time

Closes June 5, 2023

Annual Salary: $64,000 to $76,000

Anywhere in Saskatchewan

Flexible hours, career development opportunities,
exceptional benefits and pension plan!

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose? Glad you asked!

This position will form part of a digital/virtual team that provides investment solutions and delivers advice to members from anywhere, using various platforms. At the same time, establishes and maintains the existing small book relationships. The focus of this role is to grow and develop investments as well as refer retail business for those members in the building phase of their life. This role will work closely with the Consumer Advisors as well as integrate our digital robo advisor platforms. Innovation Credit Union supports a mobile workforce, some travel may be required within Regina and regional area.

WIIFY (what’s in it for you):

Competitive Salary
Diverse and Inclusive Culture that continues to evolve
Flexible work arrangement options
Strong benefit package
7% Superannuation matched contribution program
Attractive variable incentive program
Wellness Days to create appropriate work/life balance
Paid Education opportunities to ensure our members have the most equipped staff to help them
A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
And lots more reasons to love where you work and what you do!

What our team is looking for:

A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
A solution mindset that feeds inertia
An ambassador willing to promote our team inside and outside the organization.
Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
Somebody who can work with occasional ambiguity with a focus on process evolution.
A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
Somebody to sweat the small stuff, but also see the big picture.
Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

Identify member and potential member investment needs by analyzing investment portfolio, ascertaining their needs, and analyzing investment opportunities and market conditions and trends.
Provide a high level of sales and service of Credential Asset Management and Innovation Wealth investment products, and retirement income investment options to existing and potential members by supporting members virtually by phone, using digital channels, etc.
Provide members with individual portfolio planning which identifies the specific diversification strategy that fulfills the member’s needs
Support corporate strategies by building relationships with all members of the organization in the area of investments and retirement income investment options, including interaction with the Retail Sales area towards achievement of corporate goals.
Support development and the achievement of sales targets, marketing plans, and member service standards supporting achievement of targets and plans.
Complete annual review and regular client follow-up to ensure member’s needs are continuing to be met
Assess risk when making decisions, ensuring compliance with all regulatory requirements

Some things that would impress us:

Have completed some Post-Secondary plus 3 to 5 years job related experience; or an equivalent combination of education and experience
Organized and detail oriented
Proven results in strong sales and service skills along with refined relationship building skills
Completion of the following courses would be considered an asset: Credit Union Products and Services, Credit Union System, Introduction to Financial Planning, Consumer and Residential Mortgage Lending Course
The ability to relate well to members and coworkers
A passion for learning and growth

Interested?

Apply Today at www.innovationcu.ca.

Innovation Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Relationship Manager

The Opportunity
We’re looking for an energetic retail lender who is savvy in agricultural, commercial and consumer lending to join our team! This position provides lending service to both our Raymore and Dysart branches, as well as the surrounding area.

At Raymore Credit Union, we think differently. As a financial co-operative, we’re guided and inspired by principles that aim to advance the well-being of our members and communities. We’re motivated to do more for them by deepening relationships and delivering a remarkable experience – and we count on our talented employees to get us there! We offer a stunning benefit and pension package, including rewards, work-life balance, and many opportunities to get involved in our local communities. You’ll share our core value of putting people before profits and guided by our vision of building a stronger community. You’ll be part of a collaborative team sharing your commitment, energy, and passion for delivering an exceptional member experience.

How you’ll spend your time

Building relationships by supporting and providing solutions to our ag and commercial members’ goals and concerns, including unique and complex financial needs.
Participating in a goal-oriented environment, assisting members in branch, and from time to time getting out of the office and going to visit the member at their place!
Proactively promoting our products and services to meet/exceed our member expectations, ensuring compliance and member follow-up.
On you… learning and spending time on personal and career development!

Who we’re looking for
The ideal candidate is already lending and has at least some background knowledge of the agriculture world. The candidate would have related post-secondary (ex. Business Diploma), or an equivalent combination of education and work experience; however, we are willing to train the right candidate! A current understanding (or desire to learn) lending requirements is needed. Successful candidates will be very personable and carry excellent organizational and time management skills.

What you get in return

Life-work balance; an organization that really treats you like family
Spectacular benefits package including health and dental coverage, life insurance, and one of the best pension plans around!
Variable compensation that rewards you for your personal outstanding performance
Meaningful work that really makes a difference in our members’ lives
A birthday cake on your birthday 🙂

Our Family
To be a part of our RCU team we’re looking for someone that carries our values:

Caring & Integrity – respectful and providing help to others
Co-operation – works together and willing to put others’ needs first when necessary
Leadership & Prosperity – always encouraging and working towards greater success!
Commitment – a can do attitude – reliable, dependable, and dedicated
Communicating – clearly, honestly, and with positive intent
Flexible – tour to meet with members or ready for a quick convo at the ball field or rink!

Interested?
We encourage you to apply now by sending your resume to Ellen Phillips at ephillips@raymorecu.com
Be sure to get your application in – we can’t wait for you to join us!
This opportunity will remain open until filled.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.