Deposit Services Supervisor

PRIMARY PURPOSE OF POSITION

The Deposit Services Supervisor supports the credit union’s business strategy by supervising and directing the day-to-day activities of the Member Service Representatives to ensure efficient operations and quality member service.

This position will identify training and development needs for all Member Service Representatives.  They are responsible for ensuring that deposit staff are supported and engaged and have access to training and development opportunities.  This position will be responsible for the performance management of Member Services Representatives and collaborate closely with the Office Manager to communicate organizational goals.

The position maintains deposit processes and procedures, so they are compliant with regulation, legislative requirements and consistently applied across the Deposit Services area.  The Deposit Supervisor also provides deposit services to members as required.

KEY RESPONSIBILITY AREAS

The following is intended to illustrate the type and level of work typically performed in this role and is not intended to be a comprehensive description of duties performed.

 Member Service

  • Serve as a role model to the team, by providing and exemplifying superior member service.
  • Responsible to ensure the highest quality of member experience is produced by the frontline team provided through training, coaching and accountability.
  • Resolving more complex problems and member complaints referred by member service staff to ensure the needs of members and the credit union are met; escalate to management as required.
  • Knowledgeable in all areas related to personal banking services and products.
  • Monitor cash flow and maintain adequate levels of cash to meet requirements; shares joint custody of combinations, treasury cash, securities and other negotiable items.
  • Ensure that General Ledger treasury accounts and cash for the department are balanced daily; provide assistance in reconciling variances and initiate corrective action where required to resolve balancing problems.
  • Introduce new or revised procedures relevant to Member Service. Ensure activities conform to policies, procedures, legislation and regulations.
  • Within established limits, provide overrides and maintain department signing authority.
  • Introduces new and revised procedures, policies and regulations; conducts a variety of audit activities to ensure compliance with procedures, policies, and regulations. Identifies potential problems including suspicious transactions and initiates action to rectify the situation and refers more serious concerns to Office Manager.
  • Adhere to security procedures as the relate to the position.

Human Resources and Leadership

  • Professionally train, coach and support team members to ensure maximum quality of service is maintained and staff growth is promoted.
  • Establishes performance standards; evaluates performance of direct reports; identifies training and development needs; recommends to senior staff appropriate action to take regarding staff performance issues; initiates disciplinary procedures as directed; participates in the selection of new member services staff.
  • Organizes, schedules, and monitors deposit service activities to ensure for the provision of maximum service levels and the smooth flow of work
  • Provides input into deposit services goals and plans, aligned to credit union business plans and strategic goals.
  • Ensures effective communication with staff. Works closes with Office Manager to lead and organize regular and ongoing team meetings.
  • Demonstrated leadership throughout the organization, role modeling TCU values.

Maintains Deposit Processes and Procedures

 Provides input into deposit services processes and procedures, making recommendations to improve efficiency and effectiveness. Monitors internal effectiveness and external market and regulations to identify requirements for updates and changes.

  • Maintains deposit procedure and process documentation, and ensures changes are communicated to all staff.
  • Monitors the processing of member transactions and provides overrides, authorizations for cashing cheques over MSR limits; maintains signing authorities.
  • Prepares deposit department reporting for the GM and board, as additional reports assigned by the GM.
  • Works closely with the Office Manager to ensure compliance with all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

 Sales, Marketing and Promotion

  • Differentiate between credit union and competitor products and services.
  • Foster business development through service excellence, recognizing member needs, product/service knowledge and cross-sell products and services to members.
  • Develop new business opportunities by utilizing the sales and service process.
  • Support promotion of marketing campaigns/plans and provide input into the development and support of the achievement of sales targets; encourage Member Service Representatives to do likewise.
  • Ensure the creation of a warm, safe and receptive atmosphere for members and team members. Maintain an orderly, effective and efficient office and workspace.
  • Provide banking system support to staff in the delivery of products and services to members and potential members.

DECISION MAKING AND FREEDOM TO ACT:

Under general supervision; guided by established standards and procedures.  Work is varied and occasional complex; judgement is required in choosing among a variety of guidelines.

CONTACTS:

  • Members/clients/potential members
  • General Manager & Department Managers
  • other staff
  • Community Groups
  • Audits and Regulatory bodies
  • Consultants, Business Advisors, Suppliers and Vendors

 EXPERIENCE, KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED

Grade 12 diploma plus three – five years of job-related experience, or an equivalent combination of education and experience.

  • Knowledge of credit union products and services.
  • Proven ability to plan, schedule, organize, prioritize and assign workload.
  • Demonstrated ability to lead, coach, and motivate staff.
  • Strong interpersonal skills with an aptitude for teamwork and building relationships.
  • Self-starter with the ability to encourage and motivate others and sound judgment in solving problems.
  • Strong computer skills including office applications, banking and product applications.

 

 Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

 

 

Manager, Advisory Services

af·fin·i·ty (noun):

  1. a natural compatibility
  2. the name on our doors

We want our employees to feel great coming to work. After all, an exceptional employee experience leads to extraordinary member experiences.  If you have an affinity for working where your achievements are celebrated, then a career with us might be the perfect fit.

Lead a team of advisors as a Manager of Advisory Services (Branch Manager) at one or more of our Saskatoon locations. You’ll coach talent that delivers exceptional service & professional advice to our personal, commercial & agricultural members. Fuel your passion for growing relationships at Affinity, where our hearts, business and profits live in Saskatchewan.

What you’ll do:

  • Manage all aspects of the advice centre(s) under a regional staffing model
  • Use metrics, performance indicators and CRM tools to deliver a seamless member experience
  • Collaborate across regions to champion a member-centric culture focusing on sales, service, advice-giving & operational excellence
  • Fulfill reporting requirements and recommend improvements relating to performance, capacity, and risk management

What you’ll get:

  • The support to grow in your career with opportunities to advance
  • A competitive salary plus bonuses for your hard work
  • A total rewards package with health & dental benefits, pension & health spending account
  • Vacation time, personal days off & a paid volunteer day to maintain a healthy life/work balance
  • A referral bonus when you scout great talent & they join our team

What you’ve got:

  • A post-secondary diploma or degree in a related field plus 7 years of related experience or an equivalent combination of education & experience
  • Advanced knowledge of advice centre operations and financial products and services
  • Ability to successfully build, empower & focus a team to achieve results
  • Ability to lead, engage, and coach employees, set clear expectations, review progress, provide feedback and guidance, and hold people accountable to achieve member centric outcomes

Farm & Business Advisor

Farm & Business Advisor – Tisdale Branch

Are you a motivated and outgoing individual who is great with numbers, and even better at building relationships? We’re looking for a proactive Farm & Business Advisor who thrives working in a fast-paced work environment and is intent on helping others reach their goals, to join our team at the Tisdale branch of Cornerstone Credit Union!

As a Farm & Business Advisor you’ll be an important part of a team of knowledgeable salespeople who share a genuine commitment in partnering with our farm and business members to achieve their financial goals by helping them build their business. You will create exceptional member experiences for both new and existing members by delivering smart financial advice, solutions and alternatives through proactive needs-based farm and business financial products sales and services. Through the management of diverse accounts, you will manage an assigned Farm & Business portfolio consisting of large market enterprise accounts (predominately agriculture).

Post-secondary education in Business, Agriculture or a related discipline with at least 2 to 10 years lending or progressive sales and service experience is the minimum requirement for this position. Experience with actual commercial or agricultural lending experience and have managed a diverse portfolio within a farm and business banking environment, specializing in agriculture will be a key to success in the position.   If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. This is an in-scope position and union membership is required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the eight straight year.

Choose a rewarding career at Cornerstone Credit Union.

Senior Credit Risk Reporting Analyst

af·fin·i·ty (noun):

  1. a natural compatibility
  2. the name on our doors

We want our employees to feel great coming to work. After all, an exceptional employee experience leads to an extraordinary experience for our members. If you have an affinity for working in a place where your achievements are celebrated, then a career with us might be the perfect fit.

We’re looking for a Senior Credit Risk Reporting Analyst to join our Credit Risk team. The ideal candidate will play a key role in enhancing strategies and managing Affinity’s overall credit risk within our loan portfolio.

What you’ll do:

  • Develop accurate and timely reporting for credit risk and evaluate alternative data methods and new solutions to optimize credit strategy.
  • Provide research, risk analysis, and recommendations for procedure enhancements.
  • Enhance tools and methodologies to measure, monitor, and report risk.
  • Identify and implement specific measures to detect, investigate, mitigate and report on a variety of risk scenarios which may lead to credit risk losses.
  • Validate and maintain risk rating and underwriting models.

What you’ll get:

  • The support to grow in your career with ample opportunities to advance
  • A competitive salary plus bonuses for your hard work
  • A total rewards package including health and dental benefits, pension and health spending account
  • Vacation time, personal days off and a paid volunteer day so you can maintain a healthy life/work balance
  • A referral bonus when you scout great talent and they’re hired to join our team

What you’ve got:

  • A post-secondary diploma or degree in a related field, plus 5 years of related experience or an equivalent combination of education and experience
  • Advanced knowledge in credit risk in consumer, agricultural, commercial and credit card
  • In-depth knowledge of risk oversight, research and environmental trend scanning, and risk models
  • Advanced EXCEL and Power BI Proficiency
  • Experience leading research to create and implement innovative processes
  • Working knowledge of risk models including Probability of Default and Loss Given Default

Talent Management Specialist

Do you love building relationships and being part of a team that creates exceptional experiences for both new and existing employees by assisting in the design, development and delivery of human resource plans and programs?  We are looking for a community minded, motivated, dynamic and outgoing individual with great communication skills to be an important part of a team of knowledgeable human resource professionals.

Reporting to Cornerstone Credit Union’s Manager, People Solutions, as a Talent Management Specialist, you will be responsible for the development and implementation of programs that aim to attract, engage, motivate and retain the organization’s talent pool.  You will identify talent gaps and vacant positions and will be responsible to perform a wide range of credit union recruitment activities.  You will perform compensation research, valuation of positions, costing and analysis related to base salary and variable compensation programs and provide input into the credit union’s annual human resource budget. You will lead the credit union’s annual performance planning process and support internal performance management measures.

You will be responsible for the creation and maintenance of the organization’s position profiles as well as for the People Solutions department’s policies, procedures and processes. Supportive of the credit union’s DEIB and Culture strategies you will participate on various internal committees.  You will work independently but be part of a team effectively managing a wide variety of internal human resource programs. You will complete all activities ensuring compliance with employment legislation and regulations, and credit union policies and procedures.

Post-secondary education in Human Resources or a related Business discipline with 4 to 6 years job-related experience or an equivalent combination of education or experience is the minimum requirement for this position. Advanced knowledge of human resource systems, practices, policies and procedures, along with advanced knowledge of employment regulations, legislation and collective bargaining is required. Working knowledge of compensation and benefits programs, performance planning practices would be considered advantageous for someone entering this role. Familiarity with learning and development initiatives and experience with human resource planning and budgeting would be beneficial. A CPHR designation is preferred.

You must have the ability to identify interdependent and interaction of risks and be comfortable in establishing and evaluating personal performance standards, making independent decisions and in coaching others to do the same. You will possess strong leadership and interpersonal skills, foster open communication, value opinions and ideas of others and place value on the effect of strong time management, a commitment to excellence and putting our Members First! Cornerstone Credit Union places a strong emphasis on creating a coaching culture, and with this position you will be offered plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. Occasional travel will be required to any or all of Cornerstone’s fifteen branches, with the successful candidate having the option of selecting which of these becomes their home branch.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the eighth straight year.

Choose a rewarding career at Cornerstone Credit Union.

Director, Risk Based Supervision

Who are we?

Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

We are seeking a confident, forward-thinking leader to join our Risk-Based Supervision team. This team is vital in fulfilling the Corporation’s vision of instilling confidence in the Saskatchewan provincially regulated credit union system.

What you’ll do:

Reporting to the Associate Vice-President, Risk-Based Supervision, you will be responsible for providing leadership to a team of professionals and managing the application of the supervisory framework which proactively identifies, assesses, and mitigates risk to depositor funds and the guarantee fund. Key accountabilities of the position include:

  • Direct, oversee, and participate in the execution of on-going monitoring, review, and intervention processes for PRFIs, including analysis of financial performance and assessing the effectiveness of risk management activities
  • Assess regulatory approval requests to ensure compliance with legislative and regulatory requirements
  • Manage strategic relationships with PRFI boards of directors and senior management
  • Lead and support the maintenance of components of the risk-based supervisory framework
  • Collaborate with other departments to support effective regulation of PRFIs

Due to the commitment to remain a leader in our industry, this is a fast-paced, evolving environment. The role requires a flexible work schedule and occasional travel, as the department collaborates with PRFIs throughout Saskatchewan.

What you’ll need:

  • Undergraduate degree in business administration, commerce, or economics; ideally supplemented with a graduate degree or professional designation (or an equivalent combination of education and experience)
  • Five to ten years of experience in the financial services industry, regulatory environment, or a finance-related field
  • Knowledge and experience in areas such as: policy, governance, credit, financial analysis, risk management, and/or internal/external audit
  • The ability to interpret and apply policy, legislation, and regulation are key requirements for this position
  • Demonstrated ability in presenting information and facilitating discussions with key stakeholders, along with previous leadership experience, would be considered an asset

Core competencies for this role are communication, innovation, teamwork, problem solving and decision making, accountability, service excellence, and building relationships.

What we offer:

The salary range for this position is $110,700 to $138,375.

We are committed to the success of our employees, that’s why we offer:

  • Comprehensive benefits
  • Health and dental coverage upon commencement
  • Matched pension contributions
  • Employee wellness program
  • Maternity/parental benefits; top-up program
  • Education, training, and development opportunities

Our hybrid work model offers flexibility of partial remote work upon agreement. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

Ready to Apply:

Please submit your cover letter and resume stating requisition RBS-DIR by August 28th, 2024 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives makes our Corporation stronger.

VP of Lending Services

About Us

Churchbridge Credit Union is a full service, member owned, two branch financial institution.  We serve the communities of Churchbridge, Langenburg, MacNutt, Bredenbury and surrounding areas.  Our communities are centered around agriculture and potash mining.  We are located near the Manitoba border in central Saskatchewan.

At Churchbridge Credit Union, we are committed to providing exceptional financial services to our members.  As a community focused organization, we pride ourselves on our dedication to member satisfaction and community growth.

We are seeking a dynamic and experienced VP of Lending Services to join our executive leadership team.

Position Overview

As the VP of Lending Services, you will be responsible for overseeing all aspects of our lending services department.  You will lead a team of professionals to ensure the delivery of high-quality lending services to our members while achieving the credit union’s financial goals.  Your strategic vision and leadership will be critical in continuing to grow our lending portfolio and expanding our market presence.

Key Responsibility Areas

  • Oversees the credit union’s lending services portfolio, ensuring all activities comply with sound business practices, legislation, regulations and policies and procedures.
  • Develops and implements operating plan and budgets for lending services department.
  • Analyzes lending performance trends to identify opportunities for growth and improvement.
  • Monitor and manage the credit union’s loan portfolio to ensure optimal performance and risk management.
  • Lead, mentor and develop a high performing lending team, fostering a culture of excellence and member centered service.
  • Collaborates with other executive team members to develop and execute strategic initiatives.
  • Maintains strong relationships with members, partners and industry professionals.
  • Proposes and recommends updates to policies and procedures for enhance the efficiency and effectiveness of Lending Services.
  • Keeps informed of industry and competitive trends that impact the business, maintaining thorough knowledge to inform department and strategic decisions.

 Qualifications

  • Post-Secondary education in in related field plus 5 – 7 years of job-related experience, or an equivalent combination of education and experience.
  • Knowledge and experience in all areas of a lending portfolio.
  • Proven track record of success in developing and executing lending strategies.
  • Demonstrated ability to coach, lead and mentor staff.
  • Extensive experience in sales and building and maintaining strong relationships.
  • Knowledge and understanding of credit union operations is preferred.

We offer a comprehensive total rewards package, including group benefits, pension contributions and professional development opportunities for career growth.

This is an excellent opportunity for a community-minded individual to be a part of a successful and growing organization.

If you are interested in this position, please submit your cover letter and resume to Laurie Smith at creditunioncareers@outlook.com.

We thank all applicants; however, only those who are short-listed will be contacted.

Member Services Representative

Luseland Credit Union is looking for a full-time individual who is able to recognize member needs, promote and cross sell credit union products and services, and has the ability to process a variety of financial transactions.

Luseland Credit Union Limited is committed to providing friendly, quality and professional financial services.
Salary will be commensurate with experience, qualifications and competency. LCU has a competitive salary and benefits package including a variable pay and employee loan program.

We appreciate the interest of all applicants; however only those under consideration will be contacted.
Applications close Friday, August 23, 2024.

Submit your resume to:
Alyssa Underdahl, Office Manager
Email: alyssa.underdahl@luselandcu.com

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