Manager, Contact Centre

Join the Cornerstone Crew!

Manager, Contact Centre

 

Be Part of Something . . . . .

Cornerstone Credit Union is seeking a highly motivated and exceptional leader that will provide operational direction for its Member Contact Centre. Reporting to the Director, Retail Banking, the successful candidate will manage the day to day operations of the Member Contact Centre, delivering a full range of member services via telephone and electronic means.

The successful individual will lead, coach, mentor, develop and motivate a team of professionals in a relationship based advisory service model that will provide exceptional member service in the delivery of a full suite of financial products and services.

This role is positioned to lead the branch’s team of Financial Services Advisors in developing new business relationships and capitalizing on opportunities to enhance relationships with existing members and clients. The successful candidate will work closely with the Director, Retail Banking to prepare budgets, set sales objectives and priorities as well as operational standards for the department.

The Manager, Contact Centre will manage all department activities to ensure compliance with sound business practice, legislation, regulations, policies and procedures.

 

What we are looking for . . . . .

The ideal candidate will be a team-oriented, community minded individual with post-secondary education in business plus four to six years of lending and/or management related experience or an equivalent combination of education and experience.

This individual must be comfortable making independent decisions and solving problems. Proven leadership skills and the ability to coach, establish performance standards and evaluate performance are required. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity.

A commitment to continuous learning and development is an important part of being on our team as well as taking pride in caring for our external and internal members and providing top-notch member service!

 

What You Will Receive . . . . .

Cornerstone Credit Union is a caring and compassionate organization.

We offer a competitive total compensation package that includes a great employee benefits program, matched pension contributions along with wellness and employment perks that contribute to a positive working environment and encourages work/life balance! As Cornerstone Credit Union’s Contact Centre has extended hours including Saturday’s, the successful candidate may select to work at any of Cornerstone Credit Union’s Saskatchewan branches or initiate a flexible work arrangement that will work for both you and Cornerstone Credit Union.

We also offer an incentive program that rewards employees for outstanding individual performance!

The salary will reflect your experience and qualifications.

 

We Say We Care, and We Mean It . . . . .

Cornerstone Credit Union has been one of Saskatchewan’s Top Employers for 5 consecutive years. Wouldn’t you want to be a part of that!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonecu.prevueaps.com/jobs/179760-37571.html

Regional Manager

Career Opportunity
REGIONAL MANAGER

Have a background in agriculture, business, or commerce? Looking for a challenging career in a growing organization?

Biggar & District Credit Union requires a Regional Manager to build strong relationships with local producers and commercial members and provide for their lending needs.  This position reports to the VP Credit Services and is responsible for loan growth with existing and potential members, as well as the coaching, training, and performance management of two direct reports.  Required qualifications include post-secondary education in agriculture, business, or finance; lending experience is an asset but not required.

Why work here?  We offer a very competitive compensation structure, 8% matched superannuation, and comprehensive group benefits, with a Health Care Spending Allowance.  You would work with a committed team in a challenging, rewarding, and fun environment.  Our workplace offers opportunity for advancement, all-expense-paid continuing education, valuable networking in the credit union/cooperative system, and ongoing personal and professional development.

Biggar & District Credit Union is a growing, autonomous, full-service financial institution with $261 million in assets. Our organization has branches in Biggar, Landis and Perdue, and owns insurance agencies in Biggar and Landis and an accounting firm in Biggar. Located 90 km west of Saskatoon, and 90 km south of North Battleford, Biggar is a progressive, family-oriented community of approximately 2,200 citizens, offering hospital, parks, sports, arts, and two school divisions; its economy is mainly focused on agriculture.

Biggar & District Credit Union proudly supports the communities we serve, and it is our people that make this happen.  If you would like to be part of our team, please submit your resume by September 30, 2021 to:

Biggar & District Credit Union
P.O. Box 670  Biggar, SK S0K 0M0
Attention: Human Resources
Email: cathy.hicks@biggarcu.ca

We appreciate the interest of all applicants; however only those under consideration will be contacted.

Systems Architect (ECM)

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Systems Architect (ECM)

(Full-time, Permanent Position)

Key Outcomes:

The Systems Architect (ECM) manages and oversees the strategic and operational demands by leading the support, research, design, development, implementation and long-term governance of the Enterprise Content Management (ECM) solutions at the Bank. This position is responsible for the management of research, design and execution of projects involving Collaboration Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms.

This position is the primary resource to coordinate and manage the organizational Enterprise Content Management strategy and contribute to the organization’s success by maintaining, supporting and enhancing technologies and systems within the ECM practice. It is also responsible to work with business units and manage the delivery of content management strategies, including document management and workflow.

Qualifications:

  • Post-secondary degree or diploma in Computer Science, or related field
  • 5 years in technology roles, including experience working with Cloud Infrastructure services
  • 3-5 years experience working in SharePoint (online or 2016) or other Enterprise Content Management tools
  • Business Analysis experience would be considered an asset
  • Experience working in Agile work environments and projects is preferred

Applications for this opportunity accepted until end of day September 16, 2021. To apply, please visit our Career page at www.concentra.ca

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Consumer Advisor (6 Positions available)

Consumer Advisor

Permanent Full – Time 

Closes September 21

Any Location in Saskatchewan

Flexible hours, accelerated career development opportunities,
exceptional benefits and pension plan!


Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule, or even flexible workplace and have the security of a career – path supported by your organization? We offer that and so much more. We have positions available throughout our province. Apply today.

Innovation Credit Union is excited to add more experience to our team. We are on the hunt for a number of experienced relationship bankers skilled in lending, mortgages and advisory services for our membership. We are serious about finding experience for these coveted positions and it may just be the best career move you ever make. Let’s discuss how we can make the transition easier. If you have experience, we want to talk to you. Those in the industry likely already know the exciting path we are on to become Canada’s newest Federal Credit Union. Let’s talk about this opportunity and your career. Choosing to work for the right company is essential. Choosing a company that aligns with your values and celebrates your experience and skills is critical to find fulfillment. We think we may have that very opportunity for you. Apply today.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union – About Us (innovationcu.ca)

THE POSITION: Reporting to the VP Consumer Advisors, the Consumer Advisor will develop and maintain a loan and deposit portfolio, and will develop long term relationships with members. This position will provide a challenging and rewarding career with opportunity to enhance your personal development and to be part of a progressive credit union. How does one do this? Glad you asked!

A Consumer Advisor does the following:

  • Develop and maintain a deposit and loan portfolio and develop long term relationships with members.
  • Provide individualized financial consulting services that help simplify the members life (including insurance services) and information to members on services and investment products offered through the Credit Union
  • Ensure all deposit and loan activities are in compliance with relevant legislation, regulations, policies, and procedures
  • Recognize and act upon business development opportunities that would be beneficial to the organization and its members as a whole
  • Support regional advice centers as needed

This is a tremendous opportunity to build a successful career within the credit union system, providing an opportunity to advance to higher levels with the organization

Innovation Credit Union supports a mobile workforce, some travel may be required within Regina and regional area.

Why Should You Apply?

  • You want to be an ambassador of a forward-thinking, member focused organization
  • you are passionate about providing world class financial services, growing member relationships, and are comfortable with building a portfolio
  • You want to help simplify our members lives by offering proactive advice to their day-to-day banking needs in person and digitally
  • Have completed some Post-Secondary plus 3 to 5 years job related experience; or an equivalent combination of education and experience
  • Organized and detail oriented
  • Proven results in strong sales and service skills along with refined relationship building skills
  • Completion of the following courses would be considered an asset: Credit Union Products and Services, Credit Union System, Introduction to Financial Planning, Consumer and Residential Mortgage Lending Course

Interested?

Agriculture and Commercial Loans Officer

In this role, you will be responsible for the overall management of a portfolio of Agriculture and Commercial accounts that exhibit a high degree of complexity and value to Edam Credit Union.  The focus of this position is to use an excellent degree of knowledge and expertise to assess and anticipate member’s needs, and recommend credit solutions to meet those needs, while also meeting their broader business objectives.

Working as part of a team, you will:

  • Collect documentation, complete financial analysis, calculate debt servicing capacity and evaluate collateral security and write up loan applications in compliance with regulations, procedures, and policies. You will recommend credit structure and pricing based on consideration of risk and relationship, with the full understanding of the members’ needs and knowledge of Edam’s suite of credit products and lending policies.
  • Interpret loan reports and identify further action required to address problem areas such as pending delinquency; monitor delinquent accounts, work with member to develop remedial plans to mitigate risk of loss; initiate and participate in all collection activities including legal actions.

To be considered for this role, we are looking for someone with:

  • Experience
    • Minimum 5-10 years progressive experience in a business banking (ag and commercial) environment
  • Education
    • Post-secondary education in agriculture, finance, commerce, or equivalent work experience
  • Qualities and Skills
    • Strong focus on members
    • Self-motivated learner who is committed to self-development and personal growth
    • The ability to work in a challenging, changing, and progressive environment
    • Strong skill set using Microsoft office suite, especially Excel and Word programs
    • Effective business communication skills including written and verbal and detail oriented
    • Proven time management, analytical, problem solving, and decision-making skills

Our compensation includes:

  • Competitive salary, variable base pay (bonus) program, paid vacation days, paid sick leave
  • Comprehensive benefits package including employer paid health and dental, matched pension, educational opportunities, clothing allowance, and staff rates on our products and services

If you believe that our organization is a good fit for you, please submit a cover letter and resume to:

Edam Credit Union Limited

Wanda Mosimann – Office Manager

2001 Main Street

PO Box 68, Edam, SK  S0M 0V0

Wanda.mosimann@edam.cu.sk.ca

We thank all applicants for their interest and will contact only those selected for interviews.

Solutions Architect

As one of Canada’s Best Managed Companies for 18 consecutive years, Concentra prides itself on fostering employee engagement and a workplace of openness and respect.

Concentra is Canada’s leading provider of wholesale banking and trust solutions to credit unions from coast to coast. With deep co-operative roots, Concentra is focused on creating value for the credit union system. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union.

Concentra Trust – a wholly-owned subsidiary – has been delivering estate and trust services nationwide for over 65 years.

Concentra employees enjoy a competitive total rewards package and flexible work environment. We are looking for a results-oriented individual to join our team in one of our Saskatoon, Regina, Surrey or Toronto office locations, or from your home office environment.

Solutions Architect (Full-time, Permanent Position)

Key Outcomes:

The Solutions Architect ensures that the Bank’s Enterprise Infrastructure Systems are appropriately designed, managed, documented and organized throughout the entire development and maintenance lifecycle. This position is responsible for short to medium term objectives, and conducts in-depth analysis and employs conceptual thinking, working to find unique solutions to problems considering interconnection among applications and/or lines of business.

The Solutions Architect assists other business units in understanding problems and ensuring a holistic perspective and collaborates to resolve issues and architect solutions to either new applications, or for application improvements. This position also provides subject matter expertise and is responsible for the creation, maintenance and management of IT architecture models and their lower-level components.

Qualifications:

  • Post-secondary degree in Computer Science; a comparable combination of education and relevant work experience may be considered
  • 7-10 years of experience with Azure cloud support or development
  • 7-10 years of experience with Data Centre support or development
  • Experience working in Agile work environments and projects is preferred
  • 3 years of experience in the financial services industry with an in-depth understanding of infrastructure architecture

Applications for this opportunity accepted until end of day September 9, 2021. To apply, please visit our Career page at www.concentra.ca.

At Concentra, our goal is to achieve a workforce as diverse as the people we partner with. We encourage all members of the designated groups; aboriginal people, persons with disabilities, women, visible minorities and others to join our team. Concentra strives to provide a safe and respectful work environment free of discrimination and harassment and is committed to an inclusive, barrier-free recruitment and selection processes. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Business Advisor

Would you like to earn above average pay helping members meet their financial goals, maintain a strong work life balance, a flexible schedule and have the security of a career – path supported by your organization? We offer that and so much more.

THE COMPANY – Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

THE POSITION: This position would appeal to anyone who strives to go above and beyond in providing world class financial services by building trust to help simplify our members lives. How does one do this? Glad you asked!

A Business Advisor does the following:

  • Provides knowledgeable and timely advice; and provides assistance in utilizing our Agricultural and Commercial products, services and omni channels to best meet our member’s needs.
  • Provides flexibility and outside the box thinking to help areas Farm and Commercial business ventures. In touch with day to day realities for the members they now serve and will serve.
  • Is extremely organized and has a very strong attention to detail and driven to create results for the members they serve.

Why Should You Apply?

  • You want to be an ambassador of a forward-thinking, member focused organization
  • you are passionate about providing world class financial services, growing member relationships, and are comfortable with building a portfolio
  • You want to help simplify our members lives by offering proactive advice to their day-to-day agriculture and commercial banking needs in person and digitally

Visit the CAREERS page or our website to learn more about this position and to apply.  www.innovationcu.ca  Only those applications received through our job board will be considered.

Business Solutions Manager

The Company:

First Nations Bank of Canada (www.fnbc.ca) is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

The Challenge: The Business Solutions Manager is responsible for supporting and implementing a variety of business applications and works closely with all areas of the Bank to understand the day to day operations and business needs while providing support and identifying ways to leverage technology to achieve business goals. The position combines managerial responsibilities with in-depth hands on functional expertise and acts as the subject matter expert for common issues and concerns for a number of business applications. As a people manager you will be responsible for staffing, staff management, performance management and continuous service improvement for your respective area.

This position requires significant interaction and collaboration with various business and technical teams. You must have strong application support and implementation skills combined with project management experience and have the drive and enthusiasm that makes people want to work with and along side you to make things happen.

Location: This position will be based at our Head Office in Saskatoon, Saskatchewan on a Monday through Friday work week.

Qualifications:

Degree or certificate from an approved technical college in a computer-related field such as Information Technology/Computer Science (an equivalent combination of education, training and experience may also be considered)

  • Minimum of 3 years management experience
  • 7 years experience in supporting and implementing enterprise applications
  • Excellent negotiation skills are required for interacting with both internal business partners and external partners and vendors
  • Strong verbal, written and presentation communication skills, including the ability to communicate effectively with technical and non-technical audiences
  • Excellent analytical and problem-solving skills
  • Demonstrated skills in building diverse teams to work towards common objectives
  • Proven ability to lead multiple medium to large projects simultaneously, on time and within budget – PMP designation would be a strong asset
  • Experience with report writing software, such as Crystal Reports
  • Experience in the banking industry or with banking enterprise applications or vendors would be an asset

Make First Nations Bank of Canada your First Choice

Please submit your cover letter and resume to: hr@fnbc.ca

We thank all candidates for their interest, only those selected for an interview will be contacted.

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