Together, Let’s Do Great Things!
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Solutions Delivery Manager, so you’re passionate about managing the implementations and delivery experience of significant IT initiatives and have knowledge and experience performing strategic business analyses, we’d like to hear from you!
What’s the role?
As a Solutions Delivery Manager, you will develop and manage the implementation and delivery experience of significant IT initiatives and solutions that will impact the organization. The position works closely with the internal IT team, various external vendors and the internal stakeholders (clients) to ensure the delivery of the solution to the end-users achieve a high level of satisfaction with regards to the operational, tactical and strategic service delivery. As Solutions Delivery Manager, you are also responsible for performing strategic business analyses for the organization in support of corporate goals and objectives and influences external software providers to develop products that meet Coastal’s objectives.
This opportunity offers the ability to work remotely from anywhere in British Columbia.
Your duties will include:
- Manages and executes the planning and implementation process for the delivery of channels, software and applications.
- Designing and delivering integrated solutions and tools that support the delivery channels in providing an enhanced member-client experience and portfolio growth.
- Develops and executes the communication and stakeholder engagement strategies and plans for technology, processes or improvements
- Identifies documents and recommends opportunities for improvement in requirement definition, technical specification, procedures documentation and production change methodologies.
- Identifies information procedures and decision flows, as well as reorganizes new processes and work flows in the business processes.
- Provides advice, develops and integrates processes and information models between processes to eliminate redundancies.
- Provides support to departmental staff and clients on system and technical features and processes as required.
What are we looking for?
- A degree in Business Administration or relevant post-secondary education or an equivalent combination of education and experience.
- Comprehensive working knowledge of banking business and technical systems and processes sufficient to perform comprehensive analysis and make recommendations
- Knowledge of business concepts and requirements that apply to a financial institution
- Knowledge and understanding of banking and insurance operations, user procedures and workflows
Ideally, you are a flexible, collaborative team player with:
- Two (2) years of experience in business systems analysis and implementation, technology troubleshooting,
- Proven experience in overseeing the design, development, and implementation of software solutions, systems, or products
- Proven experience in document management and retention
- Comprehensive working knowledge of banking business and technical systems and processes sufficient to perform comprehensive analysis and make recommendations
If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.
What we offer you:
- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development
Who are we?
Coastal Community has been in business over 70 years, and we’re proud of the things that make us who we are:
- We’re 100% member-owned and locally-based—all of Coastal Community’s operations, Board of Directors and employees are based on Vancouver Island and the Gulf Islands, with all decisions made locally.
- We’re a growing organization with over 2.5 billion in Credit Union assets, serving over 100,000 members and clients through our 24 branches, 16 insurance offices and 4 business centres.
- We believe in making meaningful contributions to the communities we call home, and in the last five years alone, we’ve contributed $2.5 million to community partners across our islands.
If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do!
