Occupation Types: Deposits

AVP, Alternate Channel Delivery

Together, Let’s Do Great Things!

Join the largest financial institution on Vancouver Island, the Gulf and Discovery islands and North Central BC as AVP, Alternate Channel Delivery leading multi-channel teams to drive sales and deliver exceptional digital and virtual member experiences. This role provides strategic leadership to advance member experience, ensure cohesive service delivery, and support sustainable growth and member trust.

This opportunity offers the ability to work remotely from anywhere in British Columbia.

What’s the role?

As the AVP, Alternate Channel Delivery you are responsible for providing strategic and operational leadership across the division’s digital, virtual, and alternative delivery channels. This role leads integrated, multi-channel teams accountable for driving measurable business and member outcomes – advancing member experience, strengthening sales performance, and ensuring service quality and operational effectiveness. With a system-wide perspective, the AVP, Alternate Channel Delivery aligns high-volume and advisory-led channels, anticipates emerging risks and trends, and ensures delivery channels operate as a cohesive part of the broader Personal Banking ecosystem – supporting sustainable growth, organizational capacity, and Coastal Community’s purpose of improving financial health.

Your duties will include:

  • Assists the SVP, Personal Banking in developing corporate strategies and policies aligned with the Credit Union’s vision and goals.
  • Accountable for developing, implementing, and monitoring annual operating plans, budgets, and resource allocation, including FTE planning.
  • Provides strategic oversight and leadership on corporate projects and initiatives impacting Personal Banking delivery channels.
  • Leads and develops management teams across Virtual Banking & Acquisition, including coaching, performance management, and succession planning.
  • Builds an inclusive, high-performing culture that fosters collaboration, innovation, and employee engagement.
  • Drives achievement of sales targets and member satisfaction across digital, virtual, and alternative channels.
  • Monitors performance metrics and coaches teams to optimize sales effectiveness and service excellence.
  • Ensures efficient, compliant, and high-quality day-to-day operations across all delivery channels.
  • Identifies opportunities for business growth and channel expansion, ensuring alignment with evolving member needs and market trends.

What are we looking for?

  • Bachelor’s degree in business, finance, or related field required; Master’s degree preferred.

Ideally, you are a flexible, collaborative team player with:

  • Minimum of seven (7) years of progressive experience in the financial services industry or relevant field, including at least five (5) years in a leadership role.
  • Demonstrated ability to manage complex business operations, lead teams effectively, and deliver on strategic objectives.
  • Experience managing a diversified loan and deposit portfolio and successfully developing business.
  • Advanced understanding of credit union operations, principles, and values.
  • Solid understanding of the competitive environment in the financial marketplace, and local communities.

Who are we?

Established in 1946, Coastal Community Credit Union puts people’s needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC.  We’re proud of the legacy we’ve built and the things that make us who we are:

  • We’re 100% member-owned, with all decisions made locally—right here in BC.
  • We’re a growing organization with $5.6 billion in assets under management.
  • Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services.
  • We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) – $92,700 – $137,579.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!

Senior Manager of Branch Operations

The Senior Manager of Branch Operation provides leadership and operational oversight for the Member Solutions team, ensuring consistent, relationship‑focused service delivery and a strong employee experience. This role leads a team of front‑line professionals, drives continuous improvement, and supports business growth by building meaningful member relationships and optimizing branch operations.

The Senior Manager of Branch Operation plays a key role in developing talent, improving processes, and adapting services to meet the evolving needs of members while maintaining a positive, engaged, and high‑performing team environment.

What You’ll Do

  • Lead, coach, and develop a team of Member Solutions Representatives through observation, feedback, and performance coaching.
  • Create a positive, collaborative, and relationship‑focused team culture that values accountability and continuous improvement.
  • Oversee day‑to‑day branch operations, including scheduling, workflow management, and service delivery.
  • Support effective onboarding and ongoing development of team members.
  • Build strong relationships with members through proactive outreach, service quality, and personalized experiences.
  • Identify opportunities to improve processes, systems, and service models in collaboration with internal partners.
  • Use data, reporting, and observation to assess performance, service effectiveness, and member engagement.
  • Support outreach initiatives that strengthen member connections and reduce inactive or dormant accounts.
  • Handle employee and member concerns professionally and constructively.

 

Success in This Role Looks Like…

  • A confident, engaged team that understands expectations and consistently delivers high‑quality service.
  • Members experience accessible, personalized, and relationship‑driven interactions.
  • Branch operations run smoothly, efficiently, and adapt effectively to change.
  • Employees feel supported, coached, and motivated to grow.
  • Continuous improvement is embraced, with ideas welcomed and acted upon.
  • Communication is clear, respectful, and responsive across all levels.

What You Bring

  • Proven people leadership experience with a strong focus on coaching and team development.
  • Experience in member service or customer‑focused environments.
  • Background in financial services is an asset.
  • Strong interpersonal, communication, and relationship‑building skills.
  • Ability to balance operational priorities with a people‑first approach.
  • Confidence navigating change, solving complex problems, and improving processes.
  • A flexible, adaptable leadership style aligned with service excellence.

Why Join Us

  • Make a meaningful impact on members, colleagues, and the community.
  • Lead within a values‑driven credit union focused on relationships, trust, and collaboration.
  • Opportunity to develop people, influence service delivery, and drive positive change.
  • Work in an environment that supports learning, growth, and leadership development.

 

We thank all applicants for their interest; only those selected for an interview will be contacted.

Financial Services Relationship Manager

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Full Time Permanent Financial Services Relationship Manager, located in Regina.
As the Financial Services Relationship Manager, you will be….
Responsible for delivering core banking products and financial services to members through a consultative relationship. This includes:
  • Providing lending products including personal and mortgage loans.
  • Providing investment solutions, including registered products, GIC’s and mutual funds.
  • Managing a growing portfolio of relationships.
  • Providing a holistic approach to services.
  • Developing business through community involvement and networking opportunities.
  • Positively influencing member acceptance of a technology driven approach to banking services.
  • Establishing relationships of trust and confidence with members to ensure retention of existing and future business.
As the Financial Services Relationship Manager, you are ….
  • Able to take a holistic approach with each member interaction to proactively identify opportunities to deepen relationships through lending, creditor protection, day-to-day banking and investments including mutual funds.
  • Able to provide the right solutions by identifying referral opportunities to other lines of business including wealth management and business services.
  • Entrepreneurial in your approach to building business, with a proven track record in sales and business development.
  • A motivated and results-oriented professional who believes that community involvement, building relationships and participating in business development and networking events is fundamental to building a pipeline of prospects and opportunity.
  • A team player with accomplished listening skills and a genuine interest in helping members meet their current and future financial needs.
  • A proactive, knowledgeable, self-starter, able to provide core products and services to our members using a variety of traditional and non-traditional delivery channels.
If you are motivated by the thought of this challenge ….
And you bring 4-5 years of experience in providing holistic financial advice, with demonstrated proficiency in lending and credit adjudication, along with 2-3 years of experience in delivering investment advice including mutual funds, then this position may be for you!
The successful candidate will have completed post-secondary classes or courses in a related field and will have successfully completed the Canadian Securities Course (CSC) and are licensed to sell mutual funds.
For candidates who have not yet completed the Canadian Securities Course but are actively enrolled and working towards completion, TCU Financial Group is pleased to invest in your training and professional growth to support your success in this role.
Get to know us
TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.
Rewarding times ahead
To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.
To apply for this position, please visit the TCU Financial Group Job Board: TCU Financial Group Job Board – View Our Current Openings
Thank you for your interest in exploring your future with us! 
The deadline for this career opportunity is February 23, 2026. 

Financial Services Relationship Manager

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future. We now have a career opportunity for a Full Time Permanent Financial Services Relationship Manager, located in Saskatoon.
As the Financial Services Relationship Manager, you will be….
Responsible for delivering a full suite of core banking products and financial services to members through a consultative, relationship-based approach. This includes:
  • Providing a range of lending solutions, including personal loans and mortgage lending, tailored to meet individual member needs.
  • Providing a variety of deposit products such as GIC’s and registered products, aligned with members’ financial goals.
  • Managing and growing a member portfolio by providing proactive and personalized service.
  • Providing a holistic, advise-based approach to support members’ financial well-being.
  • Drive business development through participation in community events and networking opportunities.
  • Advocate for and support member adoption of digital banking tools and services.
  • Build and maintain trusted relationships to enhance member loyalty, boosting long-term connections and business growth.
As the Financial Services Relationship Manager, you are ….
  • Passionate about developing your knowledge and continuous learning.
  • A team player with accomplished listening skills and a genuine interest in helping members meet their unique life goals.
  • A motivated, results-driven professional who is aligned in our values and believes that community involvement and relationship building are essential to creating new opportunities.
  • An individual who can provide basic core products and services to our members by listening to member needs and providing basic financial advice.
If you are motivated by the thought of this challenge ….
And can demonstrate success through 3-5 years of experience providing holistic financial advice including proficiency in lending and adjudicating along with post-secondary classes or courses, then this position may be for you!
 
Get to know us
TCU Financial Group is a credit union grown by Saskatchewan people. For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members. We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.
Rewarding times ahead
To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.
Thank you for your interest in exploring your future with us! 
The deadline for this career opportunity is Friday, February 13, 2026

Financial Services Relationship Manager

We are expanding our team to help us evolve through the next stage of our growth journey, and we want you to help shape our future.  We now have a career opportunity for a Full Time Permanent Financial Services Relationship Manager, located in Saskatoon.

 

As the Financial Services Relationship Manager, you will be….

Responsible for delivering a full suite of core banking products and financial services to members through a consultative, relationship-based approach. This includes:

  • Providing a range of lending solutions, including personal loans and mortgage lending, tailored to meet individual member needs.
  • Providing a variety of deposit products such as GIC’s and registered products, aligned with members’ financial goals.
  • Managing and growing a member portfolio by providing proactive and personalized service.
  • Providing a holistic, advise-based approach to support members’ financial well-being.
  • Drive business development through participation in community events and networking opportunities.
  • Advocate for and support member adoption of digital banking tools and services.
  • Build and maintain trusted relationships to enhance member loyalty, boosting long-term connections and business growth.

 

As the Financial Services Relationship Manager, you are ….

  • Passionate about developing your knowledge and continuous learning.
  • A team player with accomplished listening skills and a genuine interest in helping members meet their unique life goals.
  • A motivated, results-driven professional who is aligned in our values and believes that community involvement and relationship building are essential to creating new opportunities.
  • An individual who can provide basic core products and services to our members by listening to member needs and providing basic financial advice.

 

 

If you are motivated by the thought of this challenge ….

And can demonstrate success through 3-5 years of experience providing holistic financial advice including proficiency in lending and adjudicating along with post-secondary classes or courses, then this position may be for you!

 

 

Get to know us

TCU Financial Group is a credit union grown by Saskatchewan people.  For 70 years we’ve been rooted in the province of Saskatchewan, creating our story, growing and evolving alongside the needs of our members.  We provide a full suite of financial solutions to people and businesses across the province and one thing that has never changed – our heart remains committed to the people and the communities we serve.

 

Rewarding times ahead

To support the evolution of our organization, we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

 

Thank you for your interest in exploring your future with us! 

 

To apply for this position, please visit the TCU Financial Group Job Board – TCU Financial Group Job Board – View Our Current Openings

 

The deadline for this career opportunity is Monday, December 22, 2025.

 

Deposit Services Supervisor

Turtleford Credit Union is committed to delivering outstanding member services to our community.  We pride ourselves in cultivating a collaborative and supportive work environment where our employees can thrive and make a meaningful impact.  We are currently seeking an experience and motivated Deposit Services Supervisor to lead our Member Service Representatives (MSR).

Position Overview

The Deposit Services Supervisor is responsible for overseeing the daily operations of the deposit services team, ensuring that our members receive exceptional service and that all process are conducted efficiently and in compliance with regulations.  This role involves coaching and developing team members, managing performance, and collaborating closely with other departments to achieve organizational goals.

Key Responsibilities

  • Supervise, coach and support MSRs to ensure high quality member service and individual growth.
  • Work with team members to identify training needs, provide coaching, and support the professional growth of team members.
  • Oversee the activities of the deposit services team, ensuring smooth, efficient and compliant operations.
  • Lead by example in delivering exceptional member service, resolve complex issues, and enhance the overall member experience.
  • Ensure all deposit processes and procedures comply with legislative and regulatory requirements and are consistently applied.
  • Continuously assess and enhance deposit processes and procedures to ensure they are efficient, effective and compliant.
  • Support the promotion of credit union products and services. Encourage MSRs to identify member needs and cross-sell appropriate products.
  • Work closely with the Office Manager to ensure compliance within all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

Qualifications

The ideal candidate will have 3 – 5 years of relevant experience with a solid understanding of Credit Union Deposit Services.  They possess strong leadership, communication and interpersonal skills with the ability to work collaboratively with team members and departments across the organization.

Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

Back to Top