Desktop Support Specialist

Desktop Support Specialist
Administration Branch
January 27, 2023

Williams Lake and District Credit Union serves the communities of Williams Lake, 100 Mile House and Bella Coola, having over $400 million in assets and 11,000 members. Reporting to the Senior Systems Lead, you will provide user support, installation and maintenance of the credit union’s desktop computer systems and network, including training staff on use of the systems and other administrative support as required.

Responsibilities include workstation hardware and software support, printer hardware and software support, WAN, LAN and internet support, telephony support, and ticket tracking.

The preferred applicant will have a minimum of two years post-secondary education in information systems and three to five years of related experience. Completion of or working towards Microsoft Certification will be an asset.

Effective organizational, oral and written communication skills; demonstrated ability to work independently and to communicate technical practices and procedures to individuals having varying degrees of technical knowledge is also preferred.

We offer a competitive salary and benefit package. Interested applicants should forward their resume and cover letter, in confidence to:

Manager, Human Resources
Williams Lake and District Credit Union
139 North 3rd Avenue
Williams Lake, BC, V2G 2A5
Fax: (250) 392 4361
E- mail:
(Open until filled)

Williams Lake and District Credit Union thanks all applicants for their interest. Only those applicants being considered will be contacted.
For more information on Williams Lake and District Credit Union, please check our website at


Turtleford is looking to add a new member to our team, Special Projects and Initiatives Officer.  If your interested in joining our team and please review details and send us an email.

This position is responsible for coordinating and establishing projects of need within the branch regarding larger scope projects, IT needs and branch needs and development.

We look forward to hearing from you.



Banking Systems Analyst

An exciting opportunity exists for an experienced Banking Systems Analyst to join our team, ABCU is a full-service open bond Credit Union with funds under administration of $456 million and a staff of 35.

The Banking Systems Analyst is the expert  and owner of the banking system. In addition, this role performs various activities associated with the analysis, design, development, and implementation of information delivery solutions coupled with leading IT related projects from conception through to completion by working collaboratively with key stakeholders.

  • Seek ways that your role can support the member experience through active engagement with all leaders.
  • Act as the on-site expert when working with internal and external technology issues.
  • Be a champion and seek out ways to improve efficiency and reduce costs. Using your expertise and interpersonal skills to drive costs down through improved efficiencies.
  • Be accurate and always look at the risks when making decisions.

Experience Required:

  • Comfort and ability to work with a high level of detail/accuracy.
  • Expert use of the DNA (Fiserv) banking system and Microsoft Office Suite (Word, Excel, Outlook, Access, SharePoint, Cyprus, SQL) and other database applications.
  • Four to six years of job-related/industry experience.

This position is a contract project-based role. Interested candidates please provide a cover letter, salary expectations and resume to:

Cindy Bennett

ABCU Credit Union

ABCU Credit Union thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Closing date: this position will remain vacant until a suitable candidate is identified.

Senior Business Analyst

Senior Business Analyst


The Company:

First Nations Bank of Canada ( is a federally chartered bank servicing Indigenous and non-Indigenous customers throughout Canada. We are focused on delivering superior customer service and offering a full range of personal and business banking products. As an equal opportunity employer, we are rapidly expanding in the Canadian marketplace and provide our employees the opportunity to advance in their career.

First Nations Bank of Canada is seeking a Senior Business Analyst with a disciplined approach in supporting, maintaining, and implementing business applications, data and business intelligence, and banking and payment systems, all while working towards continuous improvement in the support and development of business processes.  This role requires solid team collaboration while working in a complex environment.


Location: This position is a Monday through Friday work week and has the option to be based in Saskatoon Head Office or one of our branch locations with the flexibility to work remotely, in the office or a hybrid of the two.



  • Implement and maintain business and banking applications
  • Be a subject matter expert with business applications, banking and payment systems
  • Understand and translate business requirements into business enhancements
  • Analyze, recommend, and promote change driven by business need
  • Develop and maintain process and procedural documentation
  • Provide support in business intelligence/reporting needs of the organization
  • Prepare detailed specifications, use cases, workflows, and other supporting documentation for the development of business improvements and enhancements
  • Provide tier 2/3 end user support
  • Perform additional duties as assigned

Here’s the background and skills we think will make you successful:

  • Experience with core banking systems (preference to Fiserv DNA)
  • Experience with digital banking system (preference of Member Direct/Forge)
  • Demonstrated experience implementing business applications
  • 6 years of experience in financial services industry and 3 years of experience in business analysis
  • Ability to prepare detailed specifications, use cases, user stories, workflows, and other supporting documentation for the development of modifications and enhancements
  • You possess strong interpersonal and communication skills and are able to build professional business relationships within, and outside the organization.
  • You possess a strong commitment to customer satisfaction and teamwork
  • You have the ability to manage multiple projects with varying complexities, priorities and timelines
  • Experienced in data analytics, reporting, and SQL query. Familiarity with Lodestar or similar platform would be an asset.
  • Working knowledge of API integration (Rest, SOAP)
  • High level of proficiency with Microsoft applications
  • Demonstrates a passion for delivery excellence
  • Strong analytical and problem-solving skills, with the ability to grasp abstract concepts
  • Ability to work effectively independently and within a team environment
  • You are a continuous learner
  • Collaborative and friendly approach

Please submit your cover letter and resume to: 

We thank all candidates for their interest, only those selected for an interview will be contacted.

Director-Core Banking

*This position is open to applicants across Canada*

About Celero
Celero is a leading provider of IT solutions to financial institutions across Canada. A full-service IT shop, Celero provides complete banking solutions, IT planning, systems integration, hosting, support, maintenance and professional services to meet the unique needs of financial institutions of all sizes and delivers world-class reliability through our Canadian-based data centres, employees and operations.

Celero is consistently ranked among the world’s top financial technology companies on the annual FinTech 100 list.

Your Opportunity

As Director, Core Banking you will be responsible for delivery of Celero’s current premier core banking system to existing and new clients that today represents over 80 credit unions and financial institutions in Canada.  Responsibility areas include day to day operations; enhancements; release management; conversions and mergers.  In addition, you will be accountable for working with Celero’s Architectural Team and Core Banking’s Technical Director,  Celero’s customers, industry peers and internal stakeholders to shape Celero’s future Core Banking Strategy. This role will contribute to other strategic initiatives such as Open Banking and Payments Modernization to ensure coordinated delivery with the Core Banking suite of products.

A Day in the Life

Reporting to the Vice President, Core Banking, Payments & Cards, you will be responsible for defining Celero’s future customer experience, service development functions and ensuring a consistent approach to the market while collaborating with internal and external stakeholders.

You will be responsible to ensure stability of the core banking system by meeting customer expectations and SLA’s through continuous improvement initiatives.  You will also be the sponsors of varied projects focused on delivering new features and capabilities onto the platform.

On an ongoing basis you will meet with clients, vendor partners, internal stakeholders and investigate best practices and new ideas in the financial services area. You will actively research related technology and market trends and financial sector solution developments. From these discussions, and your knowledge, you will define the vision for Celero’s future product and service portfolio of the core banking area and provide customers a vision of what that future would look like and how it will enable their success. You will work with the product management team to translate future plans into product development priorities and drive development projects through internal gating processes. In addition to market research, you will monitor competition, follow market trends and generate market insights. You are forward looking with a focus on greater customer enablement and profitable growth.

Your experience in leading teams providing operational delivery of core banking products and services with a view on the future; and your ability to act as a knowledge expert in new areas of financial services will provide leadership to Celero and our customers.

In terms of aligning your role and responsibilities with Celero’s business strategy and plan, you will act as a collaborative partner with the leads for each of the other initiatives in the company’s business plan. In this capacity, you will be the central point within Celero to identify dependencies and ensure alignment among the various teams to effectively prioritize work to advance the business plan, while ensuring effective use of time and resources and the achievement of key measures of success.

You will have Profit & Loss responsibility for the Core Banking Line of Business, contributing to Celero’s annual strategic and budget planning cycle.  Monitoring and reporting of same on a monthly basis.

 Your Resume

  • Experience working with C-suite customers and understanding their business strategies/problems.
  • Track record of delivering measurable results through product growth and development initiatives.
  • Strategic thinker, with exposure to industry strategy development.
  • Experience working in the financial services industry with a focus on core banking systems; products and services.
  • Exceptional written and oral communications skills.
  • The ideal candidate will have a combination of continuous education and 10+ years of experience in Financial Services.
  • Experience in operational delivery of core banking suite of products and services.
  • Demonstrated success leveraging partners to deliver new solutions.
  • Previous success developing strategies and working with stakeholders to execute.
  • Facilitator of needs analysis and with a large number of stakeholders.
  • Leading large teams of experienced professionals, ability to build a strong cohesive team with focus on client satisfaction.
  • P&L responsibility for a large portfolio.
  • Vendor management experience an asset.

Our Expectations

We have high expectations of all Celero employees and strive to recruit applicants with the following characteristics:

  • Strong analytic skills coupled with innovative thinking, and a bias for action.
  • Ability to drive clarity out of ambiguous situations.
  • An ability to build strong professional relationships with peers, leaders and clients.
  • Excellent leadership and communication skills resulting in the ability to work effectively with both technical and business professionals.
  • Self-starter who drives positive change and can drive clarity out of confusion.
  • Ability to lead in a matrixed environment.


To Apply

Please visit our career board at no later than October 28, 2022.


We wish to thank all applicants for their interest, however only short-listed candidates will be contacted.

Director, Information Technology

Tandia Financial Credit Union has an exciting opportunity for a full-time permanent Director, Information Technology in our beautiful new corporate office located in Burlington, ON. This role will report to the VP, Information Technology.

What we offer:

  • Competitive Base salary + bonus structure
  • Comprehensive medical and dental benefits
  • Paid vacation plus 5 “management” paid vacation days
  • 100% company match RRSP, Employee can contribute 4-8%
  • Diverse mix of staff and demonstrated work/life balance
  • Hybrid work schedule
  • Career growth opportunities
  • Continued development and education program

The Role:

Reporting to the VP, Director of Information Technology, is responsible for overseeing the day-to-day functions and operations of the IT Department, ensuring on-going projects and initiatives are in line with established IT priorities and corporate objectives; will directly supervise the IT staff to ensure IT project completion and established service levels are maintained.

In this role you will:

  • Provide leadership, vision, and management to the IT department.
  • Manage the development, design, and implementation of new applications and changes to existing computer systems and software packages.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, coaching and evaluation of IT team members in conjunction with Credit Union policies
  • Manage the purchasing of all software, hardware, and other IT supplies in line with budget expectations.
  • Make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Effectively communicates relevant IT-related information to superiors as needed.
  • Monitor IT Service Desk and ensure process and procedures are followed and service standards are being met
  • Oversee the timely completion of all IT Service Desk items.
  • Manage and provide support and act as the backup to IT staff in order to best utilize the information systems and IT resources.
  • Develop, review, and certify all back-up and disaster recovery procedures and plans.
  • Oversee the maintenance and administration of both LAN and WAN networks ensuring their stability, including the development and maintenance recommendations from the Senior System Administrator
  • Ensure the capabilities of the credit unions external communications are properly maintained and in good working order.
  • Approve and enforce changes to policies and procedures in the area of technology and administration with objective of improving efficiency.
  • Manage the implementation of new\upgrades for all in house and third-party systems.
  • Act as 2nd level escalation support on weekend business operation.
  • Complies at all time with and ensures adherence to all Credit Union policies and procedures including Anti-Money Laundering policies.
  • Other duties as assigned by the VP, IT.

Here’s what you bring:

  • University Degree or College diploma in a Computer Systems technology field of study.
  • Minimum of 2-3 years of job-related and managerial experience.
  • Advanced knowledge of PC skills, PC literacy beyond banking systems.
  • Working knowledge of VMware server solutions.
  • Experience with Vendor Management
  • Experience in diagnosing and troubleshooting LAN/WAN and PC problems
  • Working knowledge of Microsoft O365 Suite
  • Demonstrated Project Management knowledge
  • Financial Institution Banking Knowledge
  • Excellent verbal, written and presentation skills.
  • Ability to effectively manage many priorities, often with conflicting deadlines.
  • Ability to take initiative in the development and completion of projects.
  • Strong organizational and time management skills.
  • Effective leadership skills with demonstrated ability to coach and mentor direct reports, inclusive of performance reviews and discipline.
  • Excellent problem-solving, analytical and evaluative skills.
  • On-going commitment to continuous learning to help stay current with new technology and IT trends.

Other Requirements: Due to deadlines and time constraints, the hours of work may extend beyond the normal work week.  There can be numerous and varied responsibilities which require constant prioritizing to ensure that all duties are completed efficiently, accurately and on a timely basis.   It is a requirement of this position to be able to perform well under pressure from many situations, while working towards meeting the agreed upon goals within the set timeframes.


If you are interested in the position and meet the requirements, please forward your cover letter and resume to, quoting the position title in the subject line.

Tandia is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration.  Tandia is strongly committed to employment equity within its community and to recruiting a diverse workforce.  Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources. Tandia is committed to providing a safe work environment for employees and has implemented a vaccination policy. All new employees shall be fully vaccinated against COVID-19 prior to their start date and any offers of employment are conditional upon Tandia receiving written confirmation of full vaccination. This means that 14 days have elapsed after completion of a COVID-19 vaccine series (ie. Full two doses of a two-dose series or one dose of a one-dose series or as defined by Public Health Ontario). This requirement is subject to any accommodation obligations under the Ontario Human Rights Code.



Network Administrator

Bulkley Valley Credit Union, serving over 14,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service.

We are currently recruiting a Full Time Network Administrator. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Chief Information Officer and, as a member of the IT department, you will be responsible for providing day to day administration of the network infrastructure for the credit union and its subsidiaries. The Network Administrator troubleshoots basic problems related to networking hardware, software, and ancillary equipment, including but not limited to all server-class hardware appliances, switches, routers, and other rack-mounted networking equipment. The Network Administrator coordinates the testing and installation of server-side software upgrades and monitors and tunes performance of server systems and ancillary equipment. The Network Administrator liaises with contractors and suppliers to resolve problems and/or to install software upgrades or enhancements. The Network Administrator works with the System Support Technician to ensure that support documentation is created, and updated as necessary, for all software applications. The Network Administrator, as part of the technology team, efficiently provides administrative support to all locations of the credit union and its subsidiaries.

The successful candidate should hold a minimum of Microsoft certifications and/or 5-7 years’ related work experience in the field of information technology, preferably in a financial institution or credit union, is desired. The individual should have, or be working towards, either an A+ and/or Network+ certifications. The individual should also have, or be working towards, a Diploma/Bachelor Degree specializing in Information Technology or currently enrolled in the program. The individuals exhibits a demonstrable knowledge of network administrative tasks, including strong trouble shooting skills over a multi-branch, virtualized WAN/LAN environment. A combination of education and work experience deemed appropriate to handle the assigned duties may also be considered.

As this position involves travel to all branches of the Bulkley Valley Credit Union, a valid BC Driver’s License with an available vehicle for use is required.  The applicant must either currently reside in OR be willing to relocate to the Bulkley Valley.

Qualified applicants can apply through our webpage at or directly to:

Joseph Meyers, Chief Information Officer

Bulkley Valley Credit Union

PO Box 3637 Smithers BC V0J 2N0

Fax:  (250) 847-3012

Please submit your resume and cover letter via PDF or MS Word attachment. Links to online resumes will be deleted without review.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Client Support Analyst

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.


We currently have an opportunity to hire a Client Support Analyst to join our Technology Solutions team!

With minimal direction, the Client Support Analyst acts in a consulting capacity to managers and users on all matters relating to system improvements, enhancements, and changes in hardware and software.  The incumbent is responsible for the installation, configuration, maintenance and administration of all software, telephone, hardware and local area networks in the branches and the Corporate Office.

The Client Support Analyst also participates in the IT Helpdesk, IT release and compensated on call rotation schedules.

This position is based in Trail, BC with the requirement that the incumbent be onsite three days per week.

Qualifications Required

  • Successful completion of a two-year diploma or certificate in the field of computing technologies, plus a minimum of three years’ experience working within an enterprise-sized Microsoft Active Directory environment
  • Successful completion of CompTIA A+ certification, or willingness to complete within six months from date of hire
  • Successful completion of MCSA: Windows Server certificate, or a willingness to complete within 24 months from date of hire
  • Advanced knowledge of Microsoft-based software, network architecture, topology and security schemas including ability to troubleshoot Microsoft operating systems, Microsoft back office (enterprise) and Microsoft 365 products, and to train others in their application
  • Ability to derive and implement an operational, client, and enterprise computing plan from corporate strategies and best practices, including the monitoring and documentation of all inter-related operations
  • Ability to work and communicate well in a team and sales and service environment, both verbally and in writing, and to provide service-oriented solutions to internal customers
  • Ability to apply good judgment in making independent decisions
  • Valid BC driver’s license and vehicle

Starting Salary: $76,021 annually

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return, we offer a total rewards package that includes:

  • Competitive health and insurance benefits
  • Overtime paid based on Collective Agreement
  • Paid vacation, sick time, and floating holidays
  • Health care spending account
  • Continual training, development, and coaching
  • Confidential employee and family assistance program
  • Unique staff benefits on products such as bank accounts, loans, and mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

Nestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more.  Amenities include the region’s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities.  Here you will find outstanding opportunities for living life well and to its fullest.

For more information about the Greater Trail region, please visit

For more information about Kootenay Savings, please visit

To apply: Please visit the careers section of our website at to complete the application questions and submit your cover letter and resume.

Closing date: August 1, 2022

We thank all applicants for their interest; however, only short-listed applicants will be contacted.

Chief Financial & Risk Officer

Are you a born numbers person who also likes to mitigate risk? Are you a visionary and future-focused leader, analytical thinker, and effective decision maker? We are looking for someone who is enthusiastic and wants to provide leadership that will make a meaningful impact on our members, employees, and organization.

Current Opportunity:

Radius Credit Union is currently seeking to fill the position of Chief Financial & Risk Officer (CFO/CRO). This position will be a full time, permanent position. Location of employment is flexible and depending on the candidate may be based out of any Radius Credit Union branch or a remote location.

Job Profile:

Radius Credit Union is looking for a strategic thinker to join their Executive Management Team in leading the finance and risk for the organization.

The ideal candidate brings progressive experience in a senior management role ideally gained in the financial services industry. The preferred candidate is a true collaborator who brings outstanding relationship skills such that they are viewed as a trusted advisor throughout the organization.

Reporting to the CEO, the Chief Finance and Risk Officer will develop and implement corporate policies with respect to finance, capital and liquidity management. The CFO/CRO will also manage, direct and monitor the risk (credit, interest rates, liquidity, operations) of the credit union. To add a little fun to the position, the successful candidate will also oversee the organizational technology plan and projects and ensure all regulatory compliance practices are in place.

The successful candidate will be creative, energetic, and have proven business development abilities, financial acumen and a strong commitment to service and clear understanding of the competitive environment. Communicating and engaging with various teams will be essential to the success of this position. The Executive Management Team is responsible for leadership and championing the corporate culture.

The Credit Union/Organization:

Radius Credit Union is a rural based community focused credit union with seven (7) branches, assets over $500 million and nearly 50 employees serving over 4700 members. Radius Credit Union builds relationships by providing financial solutions and supporting its communities. Employee engagement is valued and there is ample opportunity for growth for career minded individuals. Our organization has branches in Avonlea, Ceylon, Ogema, Pangman, Radville, Torquay and Tribune.

Radius Credit Union offers a competitive compensation package including a 7% matched defined contribution pension plan administered by the Co-operative Superannuation Society, participation in a Variable Incentive Program, a full range of employee benefits including medical, dental, EAP, critical illness and life/disability insurance.

Recruitment and selection process for this position will begin immediately, with the position to be filled prior to the end of 2022. If you are interested in becoming a part of our team please submit your resume, in confidence, at your earliest convenience via email or mail to:

Radius Credit Union

PO Box 339

Ogema, SK    S0C1Y0

Attn: Michelle Leonard, HR & Marketing Coordinator

We appreciate the interest of all applicants; however only those under consideration will be contacted. This posting will remain open until a suitable candidate is hired.

UI/UX Designer

Innovation Credit Union has a bold ambition – to be the most digital, member-centric organization in our industry. We are on a journey to modernize our marketing with investments in new platforms like Adobe Experience Manager. To ensure our success, we are looking for UI/UX designer to join our team. This individual will deliver innovative concepts and design standards to ensure cross-site consistency and will drive digital transformation to simplify the experience for our credit union members.

Reporting to the VP, Int Marketing/Data Analytics, the UI/UX Designer is a user experience evangelist and creative problem solver. This individual has a functional understanding of coding and transferring the brand’s strengths and personality seamlessly throughout the interface of a product. The UI/UX Designer brings a wealth of knowledge to our collaborative multi-disciplinary marketing team and provides expertise in mobile and responsive design, visual design programs (such as Adobe Photoshop), and animation and video content for a variety of mediums.

A UI/UX Designer does the following:

  • Define and deliver design components and deliverables including wireframes, mock-ups, user workflows, and interaction rules by working collaboratively with key team members within an agile and iterative design and development environment where timely delivery of design deliverables is critical
  • Develop and manage the member experience design process to deliver creative digital concepts and solutions for our web and mobile properties and incorporate animation as a functional element that enhances the user experience
  • Participate and solution in design workshops, persona development and client journey mapping sessions as well as develop user-centered storyboards, sketches/wireframes, and prototypes
  • Support the creation and maintenance of UI design and graphic standards documentation to help enforce Innovation’s brand coherence, accessibility standards and cross-site consistency
  • Source and treat brand-compliant images and ensure that we meet all brand standards
  • Plan and execute usability testing and stakeholder interviews to solicit feedback from external users and internal teams with the intention of incorporating the feedback into concept and/or application development
  • Drive digital transformations to simplify the experience for our members.
  • Develop and manage business plans and budgets ensuring principles of cost control and appropriate resource allocation is maintained

Visit the CAREERS page or our website to learn more about this position and to apply.  Only those applications received through our job board will be considered.

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