Occupation Types: Member/Customer Services

Manager, Member Experience

An amazing opportunity to build your management career with a dynamic employer in a stunning, natural setting.

Create your future with SASCU. We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a comprehensive total rewards program which includes a competitive base salary and variable pay program, plus health and retirement benefits and much more!

 

As the Manager, Member Experience, you will be a key member of the branch leadership team and will actively interact with members, provide coaching to front-line staff to execute SASCU’s sales and service strategy, and achieve member and employee satisfaction targets. You will lead the day-to-day activities of the front line and offer a full range of products and services to meet members’ needs.

 

What you’ll do:

  • Lead and develop the front-line team to actively identify opportunities to recommend products and services to meet member needs and make quality referrals to other teams.
  • Monitor individual and team targets, identify gaps to target, and implement action plans to close gaps.
  • Work with the Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
  • Provide coaching, guidance, and technical direction to all front-line staff.
  • Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult member service situations.
  • Monitor and assist with orchestrating the flow of members within the branch to ensure all members feel welcomed and attended to in a timely manner.
  • Ensure adherence to service standards through ongoing observation, communications, and training.
  • Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback, and year-end reviews to improve results.
  • Work with employees to create development plans to ensure employees are prepared for their current role and future roles within the organization.
  • Conduct and oversee a variety of audit activities to ensure compliance with procedures, policies, and regulations.
  • Acts as Privacy Champion for the branch, ensuring the confidentiality of the member and credit union business is respected.

What you’ll bring:

  • At least two years post-secondary education.
  • Four to six years progressive financial industry experience in a sales and service capacity including one year in a leadership role.
  • Ability to provide effective leadership to staff through on-going coaching and feedback.
  • Exceptional member service skills.
  • Competence in resolving challenging situations and complex member issues.
  • Commitment to continuous learning and self-development.

You’re perfect for this role if you have:

  • Knowledge of the features and benefits of credit union products and services.
  • Solid knowledge of credit union policies, procedures, and controls.
  • Understanding of regulatory requirements pertaining to activities supervised and performed.
  • Are committed to continuous learning and self-development.

This position is full-time, Tuesday to Saturday. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

VP, Operations

Primary Purpose:

The Vice President, Operations (VP, Operation) is a member of the Senior Leadership Team who provides leadership, oversight and coordination of retail banking operations, insurance, financial planning, and facilities for Northern Savings Credit Union.  This leader translates business strategies into goals, objectives, and processes to affect sound and prudent operations of the Credit Union all in an effort to ensure exemplary member service.

This business unit leader is responsible for sales and services including, member support, needs assessment, escalation of issues, overseeing the provision of exemplary member service, providing for engagement of employees, managing the operations to be efficient and effective.  This position is responsible for the ongoing maintenance of the buildings, efficiency, and good working conditions of the facilities.

The VP, Operations is to conduct their duties while demonstrating positive leadership within the Credit Union and externally in the community. They are to inspire the employees to achieve their maximum potential and produce results in the best interest of the credit union while respecting the members.

Core Occupational Skills:

  • Sales skills
  • Recognizes basic financial terminology
  • General understanding of industry conditions
  • General knowledge of competitors products and services
  • General knowledge of the features and benefits of credit union products
  • Human Resource management (Employee Engagement)
  • Understands Compensation and benefits
  • Recruitment
  • Performance management, conflict resolution
  • Compliance and labour standards, human rights legislation
  • Human resource policy and procedure development, implementation, interpretation
  • Planning/forecasting/budgeting
  • Credit Union product knowledge
  • Knowledge of Credit Union philosophies and principles
  • Working knowledge of Credit Union technology and operations
  • Understanding of Credit Union Act and regulations; policies and procedures

 Education & Experience:

  • University degree is required
  • Four to six years of related management experience
  • Or an equivalent combination of education and experience.
  • Extensive financial services experience is required.
  • Expert knowledge of products and services and their regulatory requirements is required.
  • Experience evaluating and drafting policy and procedures is preferred.
  • Extensive experience in evaluating all aspects of credit decisions, at a corporate level is required.
  • Extensive sales and service experience is required.
  • Extensive lending experience is preferred.

Travel is a requirement of this position.

Please send your cover letter and resume to info@northsave.com.

We thank all applicants for their interest. Please note that we will only contact individuals for an interview.

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs.  You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management.  With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

  • Minimum of five years of experience in service delivery/customer support
  • Post-secondary education
  • Release Management experience
  • Understanding of payments industry and payments processing is considered an asset
  • Active listener, relationship builder, and client centric
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills

Must-have skills

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
  • Process Driven
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
  • Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

  • Ability to bridge technical aspects and components to business needs and client facing communications
  • Organization Change Management

 

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions.  You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap.  In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

  • Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
  • Post-secondary education
  • Fraud related certification would be an asset
  • Working knowledge of Consortium Models, industry tools and software
  • Hands on experience with Fraud Operations
  • Demonstrated active listening, questioning and analytical skills
  • Proven ability to interpret and communicate complex data
  • Understanding of payments industry and payments processing is considered an asset
  • You enjoy working in a fast-paced, changing environment
  • Documentation and Knowledge Base Documentation
  • Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
  • Intermediate business analysis and project coordination skills
  • Ability to bridge technical aspects and components to business needs and client facing communications

 

The Environment

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

 

Manager, Financial Services

At Conexus, it’s not what we do, it’s how we do it.

It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that passion. At Conexus it’s about more than conducting a banking transaction, it’s about creating a personalized experience for each member. We do this by keeping it simple and lending an ear to each member’s individual needs throughout Saskatchewan.

The bigger picture

We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS2) for the Bethune, Holdfast, Lumsden and Southey branches.

How you’ll be spending your time

  • Leading your team to ensure our members receive financial solutions to meet their needs and improve their financial well-being
  • Coaching and supporting your team to achieve individual and company goals
  • Empowering your team to build meaningful, supportive relationships with their members
  • Collaborating with leadership peers to achieve objectives and targets

The way people describe you

  • A motivator who supports individuals, teams, projects, and initiatives within their department and the organization
  • A collaborator who continuously seeks, identifies, and shares ideas for improvement to increase efficiency
  • A strategic thinker with strong technical knowledge in Conexus products and services.
  • A strong facilitator who demonstrates an ability to communicate effectively and build relationships with others.

The experience you bring

  • Experience in consumer lending and investments
  • Formal or informal leadership exposure is an asset

So, what do you think – does this sound like you? Do you think you’re the right fit? If you do, and you have the qualifications outlined above, then we encourage you to apply now. If you have questions about this position, please contact Shaulen Lang at shaulen.lang@conexus.ca. But act fast, the opportunity closes on March 21, 2022.

Member Experience Leader

What’s the job?

You are a multi-talented leader of the Member Services Team.  As the Member Experience Supervisor, or otherwise known as branch leader, you’ll use your skills to lead a team, provide financial help to our member and be a strong advocate in our local communities.

Who we’re looking for?

Experienced and exceptional in front line service is strongly preferred.  Your leadership skills are so honed that teams willing follow you. You’re a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to be done with high attention to detail.  You believe in coaching employees to success, growing and training individuals and recognizing employees.  You are committed to continuous learning.

What you’ll do every day?

  • Exceed member expectations with banking needs
  • Build relationships with members and the community
  • Coach your team to develop their service skills, building effective relationships and embrace our purpose, mission, values, brand and business practices
  • Get a natural high from your team’s successes
  • Exemplify “How can we help you?” while achieving sales, growth and profitability
  • Build strong networks with lenders, investment and management departments to achieve our business targets
  • Create high performing team by selecting, engaging, developing and retaining star performers
  • Provides overall direction of member experience procedures and objectives

Why join us?

Cypress Credit Union is not just a place, it’s an atmosphere of being engaged, invested and valued.  We have great products, great people and a great attitude.  A local owned co-operative; in a community that is hometown proud. Cypress Credit Union is a successful rural based credit union with assets over 250 million, 40 employees serving over 4500 members.

Shelly Kay, Manager of Deposits & Marketing

Shelly.kay@cypress.cu.sk.ca

We thank all applicants in advance for their interest.  Only those under consideration will be contacted.

Branch Manager – Paradise Hill, SK

We are seeking a full-time Branch Manager to inspire our team and customers in Paradise Hill, Saskatchewan.

 

The job

This position requires a leader with a commitment for coaching and developing their team to support our customers (members) in the achievement of their financial wellness. You must have meaningful insight into the team, the members, and the community. This enables you to anticipate needs, support their requests, connect them with products and services, and influence the future of our Credit Union.

 

A typical day includes ensuring the Branch is ready to open, reviewing appointments and opportunities with the team, engaging with members virtually or in-person, providing guidance on policy and procedure, and meeting with a team member one-on-one. At the end of the day, you’ll support the closing procedures. This role is always balancing. It takes daily grace to manage operational processes and people.

 

Each month you will be reviewing accomplishments and outcomes with a look forward to the goals for the next milestone and in support of campaigns. You know Synergy’s purpose and priorities then plan in alignment with them. You share those plans and work collaboratively with the team to achieve these goals.

 

Ideally, you have a distinct set of skills – in particular, a true professional worthy of the trust and the confidence of everyone you have contact with, when it comes to money, careers, and when life happens. As a trusted leader, you clearly articulate the vision to guide your team and community towards growth.

 

A Branch Manager is deeply enmeshed in our communities. You actively engage in events and volunteerism and boast high team participation in the same. You will be promoting our Profit Share and Synergy Shares programs, as well as coordinating community donations.

 

Ideally you possess:

  • Related post-secondary education preferred
  • Several years experience in progressively more senior financial services positions
  • Previous leadership experience is preferred
  • Experience with financial products and services
  • A willingness to obtain a Mutual Fund Accreditation, if required.
  • Strong working knowledge of MS Office and banking tools.

 

If you don’t identify perfectly with the list above, but are interested, we encourage you to apply. Tell us about what you feel is transferrable or relevant about your experience when you email us your cover letter and resume.

 

Who we are

We are a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers’ (members’) trust, grow our relationships, and build sustainable communities. We have purpose beyond banking.

 

We exist to help our members achieve their financial goals by understanding our members’ need and delivering relevant services in modern, convenient, and secure ways. We empower our members by sharing our knowledge so they can make informed choices, thru each stage of life and life event.

 

As an employer, our culture, environment, and strategy puts people first. We’re proud to have created a great place to work, learn, and grow a career. You can expect us to provide a safe, healthy, and flexible workplace. This includes, but is not limited to:

  • Flexibility,
  • Profit Sharing,
  • Competitive compensation,
  • Above average benefits,
  • Virtual fitness platform,
  • Virtual health care, and last but not least,
  • Training, development, mentoring.

 

This is a branch-based position, meaning the majority of work is required to be performed on-site. While the position is located in Paradise Hill, we will consider applicants from nearby or neighbouring communities. Occasional travel is required to attend meetings, events, or training.

 

Synergy is way beyond banking. People come first. Join us. We’re ready when you are.

 

More details:

Hours: 37.5 hours weekly, Full-Time

Salary: $84 000 to $105 000 per annum

 

To apply:

  • Submit your cover letter and resume before the end of day on February 27th to: careers@synergycu.ca.
  • Please quote Competition# 221901 in the subject line.

 

We thank all applicants in advance for their interest. Only those under consideration will be contacted.  The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

 

Synergy aspires to have a workforce that is representative of the diversity of our country

and encourages applications from everyone.

 

Find out more about us!  https://www.youtube.com/user/SynergyCreditUnion

 

www.synergycu.ca

 

 

 

Manager of Lending Services

Manager of Lending Services
Permanent Full Time
Accent Credit Union

The Lending Services Team at Accent Credit Union serves our members both in branch and from a distance.  The ever-growing lending portfolio includes consumer, agriculture, and commercial files.  We pride ourselves in providing a member experience that is second to none, leading to satisfied, loyal members.  We are competitive in the market, and trust-worthy.  In a world of change, we embrace it, and strive to offer convenience, and simplicity for our members in the form of the latest technology, enhancing our ability to offer a fully electronic lending experience.

Your current experience in a leadership, or senior lender role has prepared you for this employment opportunity.  You are committed to life-long learning, and you have a desire to learn and grow with your team.  Not only do you encourage staff development, but you are a champion of this important leadership competency, preparing your team members for their own career growth.  You are able to adapt to each of your subordinate’s needs, and you will modify your approach and their learning plans to ensure their success.  Afterall, as your team grows, the credit union will too!

You have an in-depth understanding of lending practices and procedures.  The ideal candidate will have many years of service in the credit union system or financial services industry, and a minimum of seven to ten years of job related experience.  You have an appetite for risk, and know when to take the risk, and when to shy away from it.  You will be responsible to mitigate risk of default.  When required you will initiate action to collect on delinquent loans, as necessary.  Working closely with the Manager of Lending Administration, you will ensure all loans are in compliance with sound business practice, legislation, regulations, and policies and procedures.

Building relationships is important. In fact, it is essential to our business!  Another key part of the Manager role is to foster new relationships and grow new business.  You are not afraid to pick up the phone and call a potential member.  You enjoy the rush of that first contact, and have no problem popping into a business for the first time to meet the owner and take those first steps in fostering a relationship.  When the time is right, you’ll ask for the business!

This exciting opportunity is available in our Quill Lake Branch.  You will be required to travel to our other branches, on a regular basis.  You will be part of an amazing team, working together to meet the member’s and organization’s goals!

Education & Qualifications

·       University Degree or Professional Designation ·       Working knowledge of computer systems
·       Seven – Ten Years of job-related experience ·       Credit Union experience considered an asset
·       Bondable ·       Commitment to continuous self-development

 Accent Credit Union has branches in Quill Lake, Kelvington and Jansen.  We are a financially strong organization with assets of over $270 million, and we continue to grow!  We are dedicated to our members, and our communities.  We respect our people and their contribution to our success.  We encourage employee involvement and participation.  We reward our people for their teamwork and for achieving objectives.  Compensation is competitive and will be based upon qualifications and experience.  Accent Credit Union offers a full range of benefits, an employee incentive program, including a wellness program.

Qualified applicants are invited to submit their resume and cover letter in confidence by February 28, 2022, to:
Guy Martin, Chief Executive Officer | Quill Lake Branch – Box 520, 78 Main St., Quill Lake, SK, S0A 3E0
hr@accentcu.ca
We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

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