Member/Customer Services – Page 8

Loans Financial Service Administrator

Loans Financial Service Administrator

Reports to: VP-Retail Services / Asst VP-Corporate Services
Salary Pay Band: 9 ($38,670 – $51,560)
Last Revised: June 2022

Position Overview
The Summerland & District Credit Union (SDCU) Loans Financial Service Administrator (LFSA) plays an essential
role in support and assistance to Staff & members while providing service excellence and fostering
relationships with their positive attitude and excellent product knowledge. The LFSA understands
the importance of ensuring that lending documentation and processes are completed accurately and in
a timely manner. The successful applicant has a positive and adaptable approach with strong
attention to detail, excellent technology skills, excels in a flexible & fluid work environment,
and has effective relationship building skills both within the organization and externally with
member interactions.

A key function of the role is to ensure an exceptional level of service for staff and members to
enhance the brand of SCU throughout the region as a respected leader of financial solutions.

Key Responsibilities

Service Leadership
Creating value; growing member relationships; learning and development
• Provide lending support as needed, including processing, posting, auditing and verification of loan applications and related documentation to ensure accuracy in computerized loan systems and manual paperwork completion, or other related tasks providing appropriate documentation preparation, correction and processing within appropriate relative risk, legislation and/ or regulations
• Working with all SCU staff, adopt, implement, and maintain the best practices from established practices, procedures, and policies.
• Provide support for Lending departments, as well as other departments or positions as required
• Serve, inform, and educate Members with respect to their financial goals and opportunities through the provision of ongoing financial services, KYC annual reviews and other applicable compliance-mandated processes, and/or other Member contact processes, including routine merchant Mastercard inquires, or refer to Merchant Solutions as required
• Maintain loan security for personal loans and assist commercial department with other duties as required

• Keep apprised of changing rules and regulations pertaining to relevant legislation requirements, as well as keeping a current knowledge of all SCU lending, and deposit products and services.
• Act as internal auditor for all retail staff’s day work, checking accuracy against banking system and reports; reviews and corrects banking system anomalies identified on BI reports; tracks day work to identify serious errors, misuse, or training needs; reports exceptions to appropriate Manager
• Process all documents received from Retail Services, or other departments, as required
• Administer all applicable registered products, including all reporting
• Monitor and deliver exceptional performance with agreed upon goals; adopt and ensure ongoing personal development.

Member & Community Experience
Building member loyalty; staying informed; building community connections
• Understand and demonstrate commitment to our enterprise-wide Vision, Mission, and Values
• Build member loyalty and trust by exercising sound judgement and thoughtful consideration in delivering exceptional member experience
• Enhance own profile and professional image in the community by participating in community events, associations and/or partnerships.

Employee Experience
Engagement; teamwork; leadership; learning; commitment; accountability
• Maintain and expand technical knowledge of financial products, systems, and services
• Promote teamwork and cooperation as a peer leader; act as a mentor and role model to share knowledge and skills to assist and support talent development
• Maintain a positive, responsive, and respectful relationship with peers
• Support staff and encourage collaboration to accomplish common goals
• Expanding knowledge of digital imaging / repository processes to process documents and answer staff queries
• Recognize and celebrate team successes; encourage teamwork and collaboration.

Risk Management
Member confidence; risk/loss mitigation
• Ensure all documentation is prepared and/or executed in accordance with established policies, procedures, and relevant legislation by keeping apprised of changing rules and regulations as well as keeping a current knowledge of all SCU lending, and deposit products and services.
• Demonstrate a high level of risk management knowledge and ensure adherence to all legislative and regulatory requirements
• Maintain up to date and complete Member files with documentation in hardcopy and/or electronic form as required.
• Expanding knowledge of fraud management processes & anti-money laundering (AML) policies
• Electronic files are maintained utilizing approved software
• Adhere to all policies and procedures to mitigate risk of loss to Summerland Credit Union
• Display confidence and exercise sound judgement in decision making
• Take necessary action on issues or concerns arising from reviews and audits

Skills & Attributes
• Passion for delivering exceptional member/client service and dedicated to building strong relationships and connections in the community
• Committed to personal growth and development. Responsible for ensuring skills and knowledge are up to date to meet industry and position requirements
• Instills confidence and trust of others through thoughtful, clear, and open communication
• Demonstrates a good knowledge of computer skills, including MS Windows and Office program environments
• Demonstrates strong interpersonal skills and the ability to communicate effectively both verbally and in writing
• Organizes work and assignment of tasks to maximize efficiency and responsibilities
• Displays strong awareness of policies, procedures, and practices as they relate to a lending environment to ensure requirements are met and improved as identified
• Understanding and confident ability to deal with lending, deposit, and insurance products
• Demonstrates strong attention to detail and accuracy in completing work and providing information
• Takes a proactive and respectful approach in addressing problems, issues, or conflict with a positive view to reaching new and better solutions

Experience & Education
• Minimum three (3) years in related job experience (financial, retail or hospitality industries)
• Secondary school diploma
• Completion of CUIC Fundamentals of Personal Financial Planning course
• Minimum one-year post-secondary formal education, or equivalent
• Maintain proficiency with developing systems, applications, and productivity programs
• Combined experience and post-secondary education in the areas that are directly related to industry will be considered

Account Manager

Join our Team!

We measure success by the success of our members and the strength of our local communities. By choosing Interior Savings, you’re choosing to give back to your community. Local money that stays local – help us support local causes, events, initiatives, and positive local change. Here at Interior Savings, we support and value our employees, and work together to strengthen communities in which they live!

Interior Savings is looking to bring a new Account Manager to work with our Penticton and Oliver Branches in the South Okanagan.

The South Okanagan is known for having the warmest weather conditions in all of Canada with lots of sunshine and a comfortable climate all year round. It’s a great four-season destination offering so much to do in the beautiful outdoors. Not to mention that the region is at the heart of BC’s wine industry.

About this opportunity…

As an Account Manager with Interior Savings, you are a key contributor to the financial success of our company. You actively grow the business and lead initiatives such as campaigns, seminars, and networking with external centers of influence. You are responsible for some branch operations in the absence of Branch Management including but not limited to acting as team lead for other employees, assisting with more complex member issues, ensuring that member service levels are maintained, that branch security is maintained and monitoring opening and closing activities. This position requires strong communication, leadership and mentorship skills, the ability to work well under pressure, the ability to be a strong team player and professionalism.

As a Mutual Fund licensed Account Manager you will have a focus on Investments and through a comprehensive advisory experience, you increase members’ financial confidence by helping them achieve their financial goals. You provide the appropriate advisory service and make the necessary referrals to ensure the members’ needs are met. You are responsible for creating and executing business plans that grow your book of business. You are results oriented and are responsible for meeting and/or exceeding specific individual targets while contributing to the success of Interior Savings as a whole. You are entrepreneurial in spirit and implement retention strategies with value-added activities. You proactively network with a diverse range of members focusing on developing and acquiring those with a high investment complexity as influenced by market locations. You will also perform other duties as assigned.

What we are looking for….

Education

High School Diploma or better
Investment Funds in Canada (Mutual Funds) or better

Experience

4-6 years: Job related experience in a financial sales and service environment

“For more information or to apply for this position please visit our website: www.interiorsavings.com”

We thank all applicants for their interest and will contact short-listed candidates only.

Farm & Business Advisor

Farm and Business Advisor – Tisdale Branch

Join the Cornerstone Crew!

Be Part of Something . . . . .

Are you an outgoing individual who is great with numbers, and even better at building relationships? We’re looking for a dedicated Farm & Business Advisor who thrives in a fast-paced work environment and prides yourself on helping others to join our team at the Tisdale branch of Cornerstone Credit Union!

As a Farm & Business Advisor you’ll be an important part of a team of knowledgeable sales people who share a genuine commitment to partner with our members to achieve their financial goals. This advisor position would assume a leadership role in the Farm & Business department helping to coach, mentor, develop and motivate employees, peers, department members and external groups.

Reporting to the Manager, Farm & Business, you will create exceptional member experiences for both new and existing members by delivering smart financial advice, solutions and alternatives through proactive needs-based sales and services. Through the management of complex accounts, you will manage an assigned Farm & Business portfolio consisting of large market enterprise accounts that have a high/acute degree of complexity and value.

What We Are Looking For . . . . .

To be considered for a Farm & Business Advisor at this level you must have a minimum of 3 years of progressive experience in sales and service managing a diverse portfolio in a farm and business banking environment along with professional qualifications by degree or combination of education and experience.

This position requires exceptional communication skills, problem solving skills and the ability to develop and maintain strong working relationships. Proven success working in a sales, service and goal oriented environment and superior ability to analyze loans, interpret financial statements and assess risk. A solid background within the credit union system or a financial institution is an asset and a commitment to continuous learning and development is necessary.

What You will Receive . . . . .

Our employees enjoy a competitive compensation and benefit package that includes matched pension contributions and wellness and employment perks that contribute to a healthy work-life balance!

On top of earning a bi-weekly pay cheque, you will also be eligible to receive additional pay for outstanding individual performance through our incentive pay program!

This is an in-scope position and membership in the UFCW is required.

Formal & informal development opportunities offering challenge and growth.

The opportunity to be an integral member of a team of professionals in a supportive and collaborative environment motivated to do the best for their team and their members.

We Say We Care, and We Mean It ♥

Cornerstone Credit Union has been named one of Saskatchewan’s Top employers for 2022! This is the 6th consecutive year we have received this recognition.

We serve approximately 39,000 members, employ about 280 people and manage assets of about 2.1 billion.

We are a Cornerstone family; fun, inclusive, supportive and respectful.

Wouldn’t you want to be a part of that!

Check out our website at www.cornerstonecu.com.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonecu.prevueaps.com/jobs/213946-37571.html

Assistant Branch Manager

The Assistant Branch Manager will provide leadership and guidance to the Member Experience Representative, Sr. Member Experience Representative and Member Service Representatives through identification of opportunities, coordination of activities, and the achievement of objectives through use of the Advice Based model. The Assistant Branch Manager will ensure a team approach to advice and member service, share and translate organizational goals into measurable actions, and provide appropriate mentoring/coaching on the advice based process.

The Assistant Branch Manager will assist with branch operations, scheduling and training branch staff; meeting growth targets; implementing marketing plans for product and service promotion. Will encourage a needs based sales approach within a culture of service excellence, consistent with our corporate vision, mission and strategic plan.

The Assistant Branch Manager is responsible for growth of the branch portfolio attained through increasing business with current members, referrals and proactive business development activities. Responsibilities include providing quality member service and providing value added advice to members and planning activities to ensure accomplishment of annual goals. Ensure close contact with Branch Manager to maintain branch functionality.

Duties and Responsibilities:

Responsible for the supervision of front line employees (MER, Sr. MSR, MSR’s) by providing coaching, training, assistance and direction to the employee as required; responsible for performance management process and conducting performance appraisals
As a manager, promotes sales & service excellence, motivation and enthusiasm, product knowledge and professionalism; adheres to performance standards
Using the Advice Based model approach proactively market the organization’s products and services by promoting, upselling and cross selling the full range of lending and investment vehicles with emphasis on retail loans, mortgages, credit card products, lines of credit, registered and non-registered deposit and investment vehicles and sundry services
Meet set objectives for investment and lending growth targets
Working closely with the Branch Manager provide day-to-day branch operation leadership. Monitor the performance of the branch and report both successes and challenges to Branch Manager
Ensure all lending follows policy and maintains second highest lending authority in the branches. Ensure overall compliance of all administration. Help to ensure staff follow risk management, security and cash management activities
Under direction from the Branch Manager, assist with management of the facilities and functioning of the branches during the Branch Manager’s absence
In concert with the Branch Manager, assist with the execution of the branch marketing program to attain loan, deposit, sundry products and member growth within set objectives
Refer members to Commercial & Agricultural Account Manager and Wealth Management Advisor as opportunities are identified
Represent the Credit Union in the community by participating in local business activities and community functions
Maintain a high level of education with respect to Credit Union products, services and marketing programs/strategies
Enter all information into “ACE” (sales, referrals, member interactions, information) that provides information to enhance the Credit Union’s opportunity to better serve the membership
Review and audit credit files on a regular basis; prepare and submits branch reports
Interpret the branch operating procedures, lending policies and security requirements and ensure that guidelines are adhered to
Ensure daily monitoring of the Delinquency Report. Follow up on delinquent accounts up to 30 days, contact members as required and maintain records of action taken in ACE
Handle member complaints in a courteous, professional manner
May be licensed Mutual Fund representative depending on needs of location
Perform other duties as assigned

Qualifications:

Post-Secondary Degree/Diploma or work equivalency
8+ years working in financial services (including credit management)
CFP or PFP or working towards
Demonstrated leadership ability (solid training & coaching experience an asset)
Displays exceptional interpersonal skills by demonstrating approachability, trustworthiness, flexibility and a strong work and service ethic
Proven relationship management and sales effectiveness skills, able to identify member needs and match appropriate solutions
Understanding of markets and trends in the industry
Demonstrates results orientation in both sales and service
Uses technology to enhance productivity
Committed to continuous personal improvement

Farm & Business Advisor

Farm Business Advisor – Kipling Branch
Join the Cornerstone Crew!

Be Part of Something . . . .

Are you an outgoing individual who is great with numbers, and even better at building relationships? We’re looking for a dedicated Farm Business Advisor who thrives in a fast-paced work environment and prides yourself on helping others to join our team at the Kipling branch of Cornerstone Credit Union!

As a Farm Business Advisor you’ll be an important part of a team of knowledgeable salespeople who share a genuine commitment in partnering with our members to achieve their financial goals.

Reporting to the Manager, Farm Business, you will create exceptional member experiences for both new and existing members by delivering smart financial advice, solutions and alternatives through proactive needs-based sales and services. Through the management of diverse accounts, you will manage an assigned Farm Business portfolio consisting of small market enterprise accounts.

What We Are Looking For . . . .

To be considered for a Farm Business Advisor at this level you must have a minimum of 2 to 5 years of progressive experience in sales and service managing a diverse portfolio in a farm and business banking environment along with professional qualifications by degree or combination of education and experience.

We are seeking the best candidate who can handle whatever is thrown their way. We want someone who is driven, sharp, figures out problems and enjoys talking to people. A sense of humor is required. If it sounds like we expect a lot – we do. We’ve created a “MemberFirst” workplace that we are passionate about.

What You will Receive . . . .

Our employees enjoy a competitive compensation and benefit package that includes matched pension contributions and wellness and employment perks that contribute to a healthy work-life balance!

On top of earning a bi-weekly paycheque, you will also be eligible to receive additional pay for outstanding individual performance through our incentive pay program!

Formal informal development opportunities offering challenge and growth.

The opportunity to be an integral member of a team of professionals in a supportive and collaborative environment motivated to do the best for their team and their members.

Opportunity to create connections that will establish you as the go-to-expert in the community.

We Say We Care, and We Mean It ♥

Cornerstone Credit Union has been named one of Saskatchewan’s Top Employers for 2022! This is the 6th consecutive year we have received this recognition.

We serve approximately 39,000 members, employ about 280 people and manage assets of about $2.1 billion.

We are a Cornerstone family; fun, inclusive, supportive and respectful.

Wouldn’t you want to be a part of that!

Check out our website at www.cornerstonecu.com.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cornerstonecu.prevueaps.com/jobs/218912.html

Manager, Financial Services

Join the Cornerstone Crew!

Manager, Financial Services – Indian Head, Grenfell and Wolseley Branches

Cornerstone Credit Union

Be Part of Something . . . . .

Are you ready and excited to lead a team of financial professionals to success? If so, we may have the position for you! We are seeking a highly motivated, dynamic and exceptional leader. The Manager, Financial Services will be responsible for our Indian Head, Grenfell and Wolseley Branches. Reporting to the Regional Manager (West Region) the successful candidate will lead, coach, mentor, develop, and motivate a team of professionals in a relationship based advisory service model that provides exceptional member service in the delivery of a full suite of credit union financial products and services.

This role is positioned to lead the branch’s team of financial services professionals including Financial Services Advisors and other Specialists in developing new business relationships and, capitalizing on opportunities to enhance relationships with existing members and clients. This person will effectively manage the department’s consumer loan and investment portfolio as it relates to risk, pricing, diversification and quality. They will work closely with the Regional Manager to prepare budgets, set sales objectives, and priorities as well as operational standards for the department. They will manage all department activities to ensure compliance within sound business practice, legislation, regulations, policies and procedures.

What we are looking for . . . . . . .

The ideal candidate must be a community minded individual with a minimum two years post-secondary education plus five to seven years related lending or management experience or an equivalent combination of education and experience. This individual must be comfortable making independent decisions and solving problems. Proven leadership skills and the ability to coach, establish performance standards and evaluate performance are required. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity.

A commitment to continuous learning and development is an important part of being on our team as well as taking pride in caring for our internal members and providing top-notch member service!

We Say We Care, and We Mean It

Cornerstone Credit Union is a caring and compassionate organization. We offer a competitive total compensation package that includes a great employee benefits program, matched pension contributions along with wellness and employment perks. We also offer an incentive program that rewards employees for outstanding individual performance! Your salary will reflect your experience and qualifications.

Cornerstone Credit Union has been named one of Saskatchewan’s Top employers for 2022! This is the 6th consecutive year we have received this recognition. Our Cornerstone family is fun, inclusive, supportive and respectful. Wouldn’t you want to be a part of that!

Check out our website at www.cornerstonecu.com

Business Relations Manager

The Opportunity

We’re looking for a Business Relations Manager to join our team. This position will be based out of Yellow Grass or Lang, Saskatchewan. As part of WCU’s vision, we are dedicated to helping our people be their best and making a positive impact in our communities. We are principled, energetic, collaborative, experts, local and strong.

If you have a passion for leading people and want to help others achieve their financial goals, then look no further!

The successful candidate will be responsible for coaching and managing a team of individuals who build lasting relationships with our membership. They will provide an exceptional member experience through account and lending services at two of our rural branches in Yellow Grass and Lang, Saskatchewan. The position works closely with other managers and team members within the credit union to build member relationships that add value and positively contribute to the credit union’s strategic vision.

The Individual

• Will be nimble, agile and welcoming to change.
• An individual who values continued education and pushes others to grow.
• Someone who is a team player and brings an energetic spark to work each day.
• An individual who is committed to self-improvement and growth by taking feedback and always working on themselves.
• Someone who values giving back to their community.

Qualifications

• Minimum of 2 years post-secondary education plus at least 10 years of experience working in the financial industry or an equivalent combination of education and experience.
• Previous management and coaching experience with a proven track record of motivating and developing high performing teams.
• Working knowledge and thorough understanding of the legal and legislative requirements related to account and lending services.
• Proven track record of developing strong internal and external relationships, both individually and in a team environment.

What we offer

• Competitive compensation package including base and variable pay.
• Comprehensive employee benefit package is offered.
• Generous paid time off including personal time, study time and above industry vacation accrual.
• Total Rewards Program including 7% matched pension contributions, wellness subsidy, discounted employee banking fees.

How to apply

If you are interested in this exciting opportunity, please submit your resume by email to recruitment@weyburncu.ca. This position will remain open until a suitable pool of applicants has been received. We would like to thank all applicants for their interest; however, only those selected for interviews will be contacted.

Assistant Manager

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.

ASSISTANT MANAGER: KIMBERLEY, BC

Do you… embrace change and thrive in an ever-evolving work environment? Are you a natural leader who aspires to make a positive difference each and every day? Are you a motivated self-starter with a proven track record of success in sales leadership and business development?

If so… we should talk.

We’re looking for a leader who thinks strategically, who can plan for today and who can envision future opportunities that align with our long-term strategies.

The Assistant Manager is a key member of the branch management team, providing input and support for branch goals and being accountable for achieving branch growth. The ideal incumbent drives for results and success while ensuring the delivery of quality sales & service. The Assistant Manager supports their staff in reaching individual and corporate goals by providing effective coaching, leadership and guidance.

With a diploma in business studies, combined with four or more years’ financial industry experience, including some at a supervisory level, you’ll be well-positioned to lead your team in a sales & service-oriented environment. Your knowledge of all facets of branch banking operations, along with strong retail lending skills and the ability to create and act upon business opportunities will contribute to the continued growth and profitability of the branch. Proven leadership, communication and sales skills will allow you to work effectively with members and employees at all levels and in all departments within Kootenay Savings. Your proficiency in computer technology and your understanding of policy administration will enhance your ability to manage information and processes. Your understanding of change management principles and the ability to adapt to changes in the external environment and organization allows you to support and lead your team through the rapid evolution of financial service delivery.

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

Competitive salary and benefits
Paid vacation, sick time and floating holidays
Health care spending account
Continual training, development and coaching
Confidential employee and family assistance program
Flexible work options to support work-life balance
Unique staff benefits on products such as bank accounts, loans & mortgages
The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
Being part of an organization that puts their community and employees first
Being part of a talented and dedicated team who improve our members’ financial lives

For more information about the Kimberley area, please visit the Kimberley Chamber of Commerce site.

For more information about Kootenay Savings, please visit kscu.com

To apply: Please visit the careers section of our website at kscu.com to complete the application questions and submit your cover letter and resume.

Closing date: Open until filled

We thank all applicants for their interest; however only short listed applicants will be contacted.

AVP, Credit Union Services (12-month Contract – Maternity Leave Cover)

Role Profile AVP Credit Union Services

Senior Advisor

A great opportunity to build your professional career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Senior Advisor, you will build deep relationships with members by learning what is important to them and then providing customized, advice-driven solutions that will guide them on their financial journey.

What you’ll do:

Advise members on a full range of deposit and investment products, including new personal and business accounts, mutual funds, registered products, and term deposits.
Offer personal and small business lending products and services, including mortgages, personal loans, lines of credit, credit cards, and associated insurance products.
Service and manage an assigned portfolio of estate accounts.
Interview loan applicants, analyse credit information, and make recommendations on creditworthiness.
Identify and pursue opportunities within an assigned portfolio and through referrals, connecting members to colleagues when appropriate to ensure the members’ financial needs are fully met.
Demonstrate a strong knowledge of the financial planning process by partnering with organizational specialists who can assist members with customized financial solutions.
Take a lead role in promotions and other activities to build the membership base and have a positive impact on the community.
Take personal responsibility for delivery of the SASCU Member Experience and contribute to creating a warm and welcoming environment.

What you’ll bring:

Two years of post-secondary education or equivalent.
4 to 6 years of progressive experience, including cash, investments, and lending services.
Registration as a Mutual Funds Representative, or enrollment in the Investment Funds in Canada (IFC) course within 3 months of attaining position, with the intention to register as a Mutual Funds Representative.
Strong sales record, with an aptitude for business development and relationship building.
Ability to quickly learn SASCU products and services, policies and procedures, as well as branch and specialist roles.
Demonstrated leadership ability.
High level of ownership, accountability, and initiative.

This is a full-time position working 5 days per week within the operating hours of the branch. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination, subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.