Occupation Types: Other

Director, Enterprise Strategy

About Vancity        https://www.vancity.com

Vancity is Canada’s largest community credit union, a financial co-operative that operates within the territories of the Coast Salish and Kwakwaka’wakw people. Vancity is a member-owned, community-based, full-service financial institution with more than 50 branches in Metro Vancouver, the Fraser Valley, Victoria, Squamish, and Alert Bay. Founded in 1946 by fourteen motivated change-makers who felt underserved by traditional banks that wouldn’t lend East of Cambie, Vancity is a place where the people who bank here also own the place. As a financial co-operative, Vancity exists for the sole benefit of members and their communities and, as a result, Vancity acts in their best interest. This often means taking risks and breaking norms. Vancity has a relentless commitment to the values that have helped challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

With a team of 2,700 diverse individuals, Vancity develops products that make choosing a sustainable lifestyle easier, breaking down barriers and changing the status quo to allow change to happen in areas like affordable housing and financial inclusion. Every year 30% of Vancity’s profit goes back to members and to initiatives that create long-term gains in things like climate change, reconciliation, and financial literacy. This Shared Success profit-sharing program is just one part of the multi-million-dollar impact that Vancity members make together. Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada.

The Role:  Director, Enterprise Strategy
Reporting to the VP Strategy, Innovation, and CEO’s Office, the Director, Enterprise Strategy leads the development of the enterprise strategy and business plan each year, working closely with key leadership across the organization. Once the strategy and plan are approved by the Board of Directors, this role takes the lead on monitoring and tracking progress against the enterprise plan for the audience of ELT and the Board. The role is also responsible for Vancity’s Mergers and Acquisitions, alongside a portfolio of Innovation.

Leading a small but mighty team of 2 (a Manager and an Analyst), the Director, Enterprise Strategy will advance the strategic thinking and position of the organization through insights, research, and communications, strengthening Vancity’s competitive position across the industry. They will synthesize ELT and the Board of Directors’ thinking and perspective to develop the annual business plan and the three-year plan resulting in greater clarity and direction to drive business execution that results in achievement of key priorities.

Key Accountabilities
The key areas of accountability are:

  • Oversee the annual strategy and business planning process with the Executive Leadership Team and Board of Directors and build the annual and three-year strategic plans in collaboration with key internal partners including Finance and Communications.
  • Manage critical strategic planning processes, aligning the three-year business plan to annual operating plans and budgets in order to bring strategies to life.
  • Collaborate with cross divisional leaders on the development and cascade of annual growth and operational plans.
  • Continuously track the progress of Vancity’s strategic plan, developing monitoring tools such as dashboards to assess the execution of the plan, KPIs and key metrics to facilitate continuous improvement and accountability.
  • Implement monitoring tools and dashboards to gauge organization-wide progress on the execution of the plan, KPIs and key metrics.
  • Serve as a thought partner and project liaison at all levels, helping to proactively identify and communicate business issues, streamline strategy approaches, and share best practices.
  • Facilitate regular strategy reviews with the ELT, identifying potential issues and suggesting alternatives and data-driven solutions.
  • Leverage external expertise to strengthen Vancity’s business development function to evaluate and execute potential mergers, acquisitions, joint ventures, and other strategic initiatives for the Vancity Group, including filters to evaluate finance, valuation, legal and commercialization potential of the initiative.
  • Research, analyze and recommend emerging industry and technology trends, competitive threats, and viability of new business opportunities. Develop projections based on emerging competitive dynamics, market trends and consumer behaviours, and proactively share relevant research, market insights and recommendations within and across the organization where accountabilities are housed.

The Person

  • Formal education with a focus on business. Graduate degree preferred, or equivalent progressive and relevant experience.
  • Proven ability in exercising agile leadership in a strategic role. Several years of progressively senior level leadership experience in a complex organization. Experience in financial services considered an asset. Experience in strategic planning and execution; strong strategic and business mindset; business acumen.
  • Experience leading/building a team of increasingly capable direct reports; ensuring quality leadership is being practiced by direct report managers.
  • Excellent communication skills; ability to communicate cross-functionally across all levels of the organization.
  • Mindset of continuous improvement and innovation.
  • Demonstrated experience utilizing monitoring tools/dashboards/analytics.
  • Solutions-focused and organized with the ability to adapt well to change and willingness to keep learning.
  • Exceptional time and self-management skills, effective at meeting deadlines, balancing priorities, multi-tasking, and getting the job done.

Compensation
The salary range for the role is $121,000 to $181,000 and a candidate’s offer is likely to be up to the mid-point of the role ($151,000). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Express Your Enthusiasm
This position in a hybrid position based in Vancouver, British Columbia. You must be located in Canada with a valid work permit. Email a convincing cover letter and resume indicating the job title in the subject line of the email to Shalini Bhatty or Greg Longster at vancouver@leadersinternational.com.

Deposit Services Supervisor

PRIMARY PURPOSE OF POSITION

The Deposit Services Supervisor supports the credit union’s business strategy by supervising and directing the day-to-day activities of the Member Service Representatives to ensure efficient operations and quality member service.

This position will identify training and development needs for all Member Service Representatives.  They are responsible for ensuring that deposit staff are supported and engaged and have access to training and development opportunities.  This position will be responsible for the performance management of Member Services Representatives and collaborate closely with the Office Manager to communicate organizational goals.

The position maintains deposit processes and procedures, so they are compliant with regulation, legislative requirements and consistently applied across the Deposit Services area.  The Deposit Supervisor also provides deposit services to members as required.

KEY RESPONSIBILITY AREAS

The following is intended to illustrate the type and level of work typically performed in this role and is not intended to be a comprehensive description of duties performed.

 Member Service

  • Serve as a role model to the team, by providing and exemplifying superior member service.
  • Responsible to ensure the highest quality of member experience is produced by the frontline team provided through training, coaching and accountability.
  • Resolving more complex problems and member complaints referred by member service staff to ensure the needs of members and the credit union are met; escalate to management as required.
  • Knowledgeable in all areas related to personal banking services and products.
  • Monitor cash flow and maintain adequate levels of cash to meet requirements; shares joint custody of combinations, treasury cash, securities and other negotiable items.
  • Ensure that General Ledger treasury accounts and cash for the department are balanced daily; provide assistance in reconciling variances and initiate corrective action where required to resolve balancing problems.
  • Introduce new or revised procedures relevant to Member Service. Ensure activities conform to policies, procedures, legislation and regulations.
  • Within established limits, provide overrides and maintain department signing authority.
  • Introduces new and revised procedures, policies and regulations; conducts a variety of audit activities to ensure compliance with procedures, policies, and regulations. Identifies potential problems including suspicious transactions and initiates action to rectify the situation and refers more serious concerns to Office Manager.
  • Adhere to security procedures as the relate to the position.

Human Resources and Leadership

  • Professionally train, coach and support team members to ensure maximum quality of service is maintained and staff growth is promoted.
  • Establishes performance standards; evaluates performance of direct reports; identifies training and development needs; recommends to senior staff appropriate action to take regarding staff performance issues; initiates disciplinary procedures as directed; participates in the selection of new member services staff.
  • Organizes, schedules, and monitors deposit service activities to ensure for the provision of maximum service levels and the smooth flow of work
  • Provides input into deposit services goals and plans, aligned to credit union business plans and strategic goals.
  • Ensures effective communication with staff. Works closes with Office Manager to lead and organize regular and ongoing team meetings.
  • Demonstrated leadership throughout the organization, role modeling TCU values.

Maintains Deposit Processes and Procedures

 Provides input into deposit services processes and procedures, making recommendations to improve efficiency and effectiveness. Monitors internal effectiveness and external market and regulations to identify requirements for updates and changes.

  • Maintains deposit procedure and process documentation, and ensures changes are communicated to all staff.
  • Monitors the processing of member transactions and provides overrides, authorizations for cashing cheques over MSR limits; maintains signing authorities.
  • Prepares deposit department reporting for the GM and board, as additional reports assigned by the GM.
  • Works closely with the Office Manager to ensure compliance with all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

 Sales, Marketing and Promotion

  • Differentiate between credit union and competitor products and services.
  • Foster business development through service excellence, recognizing member needs, product/service knowledge and cross-sell products and services to members.
  • Develop new business opportunities by utilizing the sales and service process.
  • Support promotion of marketing campaigns/plans and provide input into the development and support of the achievement of sales targets; encourage Member Service Representatives to do likewise.
  • Ensure the creation of a warm, safe and receptive atmosphere for members and team members. Maintain an orderly, effective and efficient office and workspace.
  • Provide banking system support to staff in the delivery of products and services to members and potential members.

DECISION MAKING AND FREEDOM TO ACT:

Under general supervision; guided by established standards and procedures.  Work is varied and occasional complex; judgement is required in choosing among a variety of guidelines.

CONTACTS:

  • Members/clients/potential members
  • General Manager & Department Managers
  • other staff
  • Community Groups
  • Audits and Regulatory bodies
  • Consultants, Business Advisors, Suppliers and Vendors

 EXPERIENCE, KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED

Grade 12 diploma plus three – five years of job-related experience, or an equivalent combination of education and experience.

  • Knowledge of credit union products and services.
  • Proven ability to plan, schedule, organize, prioritize and assign workload.
  • Demonstrated ability to lead, coach, and motivate staff.
  • Strong interpersonal skills with an aptitude for teamwork and building relationships.
  • Self-starter with the ability to encourage and motivate others and sound judgment in solving problems.
  • Strong computer skills including office applications, banking and product applications.

 

 Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

 

 

Mortgage Specialist (Mobile)

Mortgage Specialist (Mobile) – Two Positions – (Yorkton and Area & Emerald Park and Area)

Closes January 12, 2024

Do you value strong business relationships, and do you like to try new things? At Cornerstone Credit Union we are expanding our team by introducing a mobile Mortgage Specialist role, and this could be you! Be the first person to take on a dynamic new role.

We’re looking for a subject matter expert in all areas of mortgage lending, including both construction and ready to move (RTM) financing to join our team at Cornerstone Credit Union! We are looking for a total of two Mortgage Specialists – one will provide service to Yorkton and area, and the other will provide service to Emerald Park and area.

As a Mortgage Specialist you’ll be an important part of a team of knowledgeable salespeople who share a genuine commitment in partnering with our members to achieve their goals. As a Mortgage Specialist your main objective will be to grow Cornerstone Credit Union’s residential mortgage lending portfolio. You will do this by delivering flexible mortgage lending solutions, providing professional expertise, and presenting timely mortgage advise all while creating exceptional member experiences for both new and existing members.

Specifically, we are looking for someone who has the ability to provide innovative and creative mortgage lending solutions and advise and who has/is:

  • working knowledge of CHMC and Sagen guidelines
  • a deep understanding of local markets and client base
  • strong working relationships with realtors, home builders and centers of influence
  • a flexible work schedule and location; is mobile and accessible to member needs – to meet when and where the member chooses
  • a self-motivated individual with an aggressive sales and service attitude
  • will work independently and effectively in a remote work environment

Post-secondary education in Business or a related discipline, with 3 to 7 years of progressive sales and service experience managing a diverse lending portfolio in a consumer banking environment and/or agriculture or small business lending (including mortgages) or an equivalent combination of both education and experience is the minimum requirement for this position. Having taken individual lending products & services courses and legislative training would be beneficial and if you know what makes Cornerstone Credit Union different or about the products and services we provide, that’s even better!

You’ll receive competitive compensation (base salary plus commissions), great benefits, and matched pension contributions along with other performance incentives and wellness perks. You have the advantage of working remote from either your own home or other office location of your choice within the community. You will set your own schedule but based upon serving member needs.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

~When applying, please select the posting directly related to the area you are interested in working from

Systems Analyst

Systems Analyst I – Yorkton Branch

Closes November 30, 2023

Are you creative and do you love solving problems? Are you driven, sharp, analytical, critical thinking? Are you the go-to person for assistance with technology hardware, software and applications?  Do you get excited about new technologies? Are you a ‘team player’?  If so, we may have the position for you! We are looking for someone who is always evolving, embracing change and new technologies and has a passion for supporting staff and finding new and more efficient ways of doing things.

As a Systems Analyst I you will be part of a team of professionals that works behind the scenes to help our organization with all of its technology needs.  Here is what you will be doing:

  • Determine requirements, troubleshoot & resolve Tier 1 & Tier 2 support issues related to various hardware (desktop, laptop, tablets, smartphone, printers/copiers) and software (Microsoft & 3rd party) systems to name a few.
  • Use a member first approach when dealing with staff, asking the right questions to determine requirements, addressing their concerns and providing the right solutions.
  • Maintain a positive and patient attitude when dealing with support requests.
  • Support end users helping to increase their digital literacy.
  • Responsible for configuring, monitoring and maintaining endpoint devices.
  • Manage tasks effectively that includes planning, testing, deploying and maintaining of various tools (hardware, software, application systems, etc).
  • Effectively manage time and priorities to meet deadlines and handle multiple tasks simultaneously.
  • Procure hardware and software as needed including inventory control.
  • Document & maintain authorized changes to various systems that includes tickets, inventory, change management, policy, procedure and processes.
  • Communicate technical information clearly to both technical and non-technical stakeholders.
  • Maintain thorough documentation of system configurations, changes, and troubleshooting procedures.
  • Maintain knowledge base articles that will help to improve staff digital literacy.
  • Setup, manage and maintain endpoint devices including users.
  • Develop and maintain a thorough familiarity and working knowledge of information systems.

Post-secondary education in Computing and Information Systems with 3 to 5 years job-related experience or an equivalent combination is the minimum requirement for this position. Knowledge of Microsoft systems including Azure, Intune, Endpoint Administrator and Microsoft applications and basic understanding of PowerShell would be an advantage for this role. Related certifications in these areas would be an asset.  We are looking for a team member who has commitment to ongoing professional development and certifications.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks. This is an in-scope position based out of the Yorkton Branch of Cornerstone Credit Union and union membership is required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

 

Business Intelligence Analyst

Business Intelligence Analyst – Cornerstone Credit Union – 2 Year Term

Are you a data guru? Do you thrive on analyzing and interpreting the facts? If so, we may have the position for you! We are seeking a highly motivated, independent self-starter to join our Technology and Security team. As a Business Intelligence Analyst, you will be part of a team that analyzes corporate data to identify trends and insights so that we can grow our business and better serve our members/customers!

As a Business Intelligence Analyst, you will be responsible for research, analysis, design and development of advanced business intelligence and data analytics for Cornerstone Credit Union. You will contribute to the financial success of the Cornerstone Credit Union by identifying and recommending strategic and tactical insights gathered as result of the analysis.

You should possess a solid expertise in data analysis and the development of business intelligence, coupled with a keen comprehension of how business needs align with technical and data prerequisites. Proficiency in utilizing platforms and technologies like Domo, Azure Synapse Analytics, MS Power BI, and Transact SQL is essential. Practical application of these tools in the realms of Marketing and/or Finance is expected. Familiarity with handling data from credit unions or similiar financial institutions would be advantageous.

Post-secondary education in Commerce, Business, Information Systems, Mathematics or Statistics with 4 to 6 years job-related experience or an equivalent combination is the minimum requirement for this position. Related certifications in these areas would be an asset. Additionally, we are looking for a team member who has exceptional stakeholder communication and interpersonal skills, advanced research skills, with a highly analytical mindset and who excels in critical thinking. If you think learning ends on day one, think again. We are looking for a team member who has commitment to ongoing professional development and certifications.

You’ll receive competitive compensation and great benefits while working in this role. We also offer performance incentives and wellness and employment perks. Location of work will be established based upon proximity to one of Cornerstone Credit Union’s branch locations. For the right candidate, the opportunity exists for remote work. This is a term, full-time position with an expected duration of 2 years. (Deemed end date of December 31, 2025).

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Security Analyst

Are you looking for an exciting opportunity to move into a new career path? We are looking for someone who is always up for a challenge, loves to figure out answers to those unique or unusual issues by coming up with innovative business solutions to become our new Security Analyst.

As the Security Analyst, you will play an integral role in protecting our most precious assets:  the data of our members, employees, and credit union and the technology that enables us to work.  You would be responsible to implement and execute our Cyber Security and Data Loss Prevention program.  You would be accountable to ensure IT security operations are carried out effectively.  Responsible to ensure all attack surfaces are covered, and that the security posture of the hardware, software and networking IT infrastructure is solid.   You would do this by conducting passive and active vulnerability scans/penetration tests and the installation of security controls.  Routinely complete critical security analyses including threat modeling, security scanning, security administration, malware analysis, secure database management/encryption of private data and provide recommendations on how to improve our overall information security posture.  You need to be confident in your knowledge such that you are able to provide unbiased information and recommendations for remediation, considering, but not bending to, those who may not appreciate change or see the importance of cyber security.

Post-secondary education degree or diploma in an IT based curriculum and at least 5 years direct IT operations experience and at least 2 years of relevant security experience, including designing and architecting solutions based on client requirements is the minimum requirement for this position. You’ll have a leg up if you have Azure and cloud security certifications, or you are already certified as a Systems Security Certified Practitioner (SSCP), Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA).  You require a well-rounded understanding of technology – from network and infrastructure to applications, identify and development.  Strong knowledge of industry security frameworks and standards including ISO 27001/2, NIST, ITIL and COBIT would be an asset.   If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks.  For the right candidate, the opportunity exists for remote work (within Saskatchewan only).

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Member Experience Specialist

Are you looking for an exciting opportunity to move into a new career path? We are looking for a results-oriented individual with excellent communication and leadership skills and who is not afraid to coach, mentor, develop and motivate a team of professionals to become our new Member Experience Specialist.

As the Member Experience Specialist, you will play an integral role in building full financial relationships with our members.  You will design, implement, and monitor innovative MemberFirst experience strategies and initiatives that advance member loyalty and advocacy.  You will enable and support retail leaders and employees in achieving business results through oversight of the sales performance framework and coaching culture, sales related tracking systems, and provision of sales coaching and skill development.  You will monitor sales pipeline and sales activities to ensure effective and proficient use of technology tools by employees, that support member service and ensure seamless delivery between different credit union service channels.  You will lead our Customer Relationship Management (CRM) software vendor management, application support, and future development plan to maximize the value of our CRM system.  You will participate in and promote programs that enhance business development and our MemberFirst strategy.

Post-secondary education in Business with at least 4 to 6 years of retail leadership experience or sales coaching experience or an equivalent combination is the minimum requirement for this position. You’ll have a leg up if you have certification in coaching, project management or design-thinking.  If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks.  This position may be staffed at any of Cornerstone Credit Union’s 15 branches, depending upon office space availability. Depending upon location of work, union membership may be required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Training Assistant

Create your future with SASCU Credit Union! We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention, fun!

As the Training Assistant at SASCU, you will deliver entry-level training programs to attain organizational goals and foster a positive workplace. The Training Assistant works closely with the Talent Development Officer and Training Coordinator to ensure training initiatives are aligned with the objectives of the department and SASCU.

This is a part-time (18-37.5 hours per week), Monday – Friday position operating within an initial 12-month term. The successful candidate will work higher hours within the range during onboarding periods and lower hours during non-peak times.  A high degree of flexibility is required for this role.  Potential for term extension is possible.

What you’ll do:

  • Introduce new employees to the organization by assisting with the development, coordination, and facilitation of SASCU Orientation and Onboarding programs.
  • Facilitate entry-level training program as required, including consideration of learning styles and organizational competencies.
  • Use established training programs and tools to deliver training, make recommendations, and modify as required based on changing business needs.
  • Set up technical equipment and prepare physical spaces for training sessions as required.
  • Distribute to participants pre-course information, post-course evaluation questionnaires, and prepare and deliver Trainee Progress Reports upon completion of training.
  • May facilitate other SASCU training programs as required on a backup or personal development basis.

What you’ll bring:

  • Secondary school education, plus 1 year of formal adult education training is preferred.
  • At least two years of customer service experience within the financial services industry.
  • Strong proficiency utilizing various computer programs, including Microsoft Office and Customer Relationship Management (CRM) programs.

You’re perfect for this role if you:

  • Can adapt to and accommodate diverse learning styles.
  • Work well in a fast-paced team environment with changing priorities;
  • Are able to meet goals with minimal supervision and work independently;
  • Demonstrate commitment to ongoing learning and career development in the training and development profession.

We invest in our employees by offering:

  • A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is an excellent opportunity for a learning and development focused individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and $1 billion in assets. Learn more at www.sascu.com

 

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Fraud Analyst

Temp Full-time

18 month contract

Open to any location in Saskatchewan
Innovation Credit Union – Find Branch (innovationcu.ca) or the ability to work from your home office

Innovation Credit Union has a bold ambition. In addition to being Canada’s next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

The Fraud Analyst will work with ICU and conduct investigative analysis to identify, assess, decide and report on activity that indicates exposure to financial crimes. The incumbent will manage potential threats, and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment


What will you do?

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes, including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents, actions and information found throughout the investigation to develop and maintain account/case files.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Broader work or accountabilities may be assigned as needed.


Some things that would impress us:

2+ years’ experience in Fraud and/or Risk Management in the Financial Industry

2+ years’ customer service experience within the Financial Industry

Advanced Microsoft Office (Word, Excel, etc.) skills.

Knowledge of fraud monitoring tools and techniques.

Knowledge of internet, emerging online payment methods and vulnerabilities

Process and detail oriented

Excellent time management skills

Excellent communication and interpersonal skills.

Visit the CAREERS page of our website www.innovationcu.ca to learn more and apply!

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