Policy/Regulation – Page 5 – Credit Union Careers

Service Delivery Manager & Fraud Specialist – Prairie Payments Joint Venture (PPJV)

About PPJV:

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, the Centrals of Alberta, Manitoba (CUCM) and Saskatchewan formed a joint venture known as PPJV on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. They are also intent upon streamlining the payments functions between the three Centrals. The goal is to ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

Service Delivery Manager

The Service Delivery Manager oversees a number of key functions to enable the delivery of high quality service to credit unions by ensuring service support and processes are in place to meet business needs. You will oversee, monitor and report on work performed and act as first point contact on escalation for incident, problem and service requests. You will review and respond to trending and analysis for problem management. With a primary focus on quality of service and user satisfaction, you play a key role on the PPJV Operations Team.

Skills & Experience Required

Minimum of five years of experience in service delivery/customer support
Post-secondary education
Release Management experience
Understanding of payments industry and payments processing is considered an asset

Active listener, relationship builder, and client centric
You enjoy working in a fast-paced, changing environment
Documentation and Knowledge Base Documentation
Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
Intermediate business analysis and project coordination skills

Must-have skills

Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Process Driven
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns, has the ability to influence others
Writing skills for documentation, process flows, Knowledge Articles, client communications

Nice-to-have

Ability to bridge technical aspects and components to business needs and client facing communications
Organization Change Management

Fraud Specialist

Acting as the subject matter expert you are responsible for developing awareness, strategy and policies to mitigate fraud losses for credit unions. You will act as the client advocate on behalf of credit unions bringing new information and awareness on managing fraud. You will participate with industry partners to understand existing and new policy and operational regulations that impact client, business and operations for PPJV systems and fraud modelling.

You will collaborate with your PPJV colleagues in providing insights for the strategic fraud roadmap. In addition, you lead change management deliverables and activities resulting from operational initiatives. You will spend the majority of your day involved in breaking down problems, analyzing data and providing insights and recommendations.

Skills & Experience Required

Previous experience in fraud monitoring, fraud detection or fraud investigations within a financial institutions of fintech
Post-secondary education
Fraud related certification would be an asset
Working knowledge of Consortium Models, industry tools and software
Hands on experience with Fraud Operations
Demonstrated active listening, questioning and analytical skills
Proven ability to interpret and communicate complex data
Understanding of payments industry and payments processing is considered an asset

You enjoy working in a fast-paced, changing environment
Documentation and Knowledge Base Documentation
Intermediate to advanced PC skills (MS Word, Excel, PowerPoint)
Intermediate business analysis and project coordination skills

Ability to bridge technical aspects and components to business needs and client facing communications

The Environment

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
This position is currently designated as a remote position. Ideally, candidates will be located in our current customer areas of Alberta, Saskatchewan or Manitoba.

Closing Date: March 23, 2022

Forward Resume and Cover Letter to: hrcucm@cucm.org

COVID-19 considerations:
This role is fully remote (work from home)

Manager, Regulatory Policy and Prevention

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions and the primary regulator for Saskatchewan credit unions and SaskCentral, together, Provincially Regulated Financial Institutions (PRFIs). We work closely with these institutions to ensure they employ sound business practices to enhance the strength and stability of the Saskatchewan credit union system.

How you will spend your time:
As Manager, Regulatory Policy and Prevention, you will support the overall mandate of the Corporation through research, development, implementation, and communication of regulatory policy, crisis management, and prevention initiatives. This position is responsible to:
• Lead the development, maintenance, and execution of the Corporation’s PRFI crisis management framework
• Work collaboratively with internal and external stakeholders to continuously improve crisis management program activities, processes and documents
• Participate and lead ongoing monitoring, research and analysis of the financial services industry, credit union system and the regulatory and economic environment
• Manage relationships with peer regulators, credit union system partners, and the office of the Registrar of Credit Unions
• Lead and support initiatives that are aligned with the Corporation’s strategic plan including the development of regulatory policy to ensure an effective and responsible framework for the regulation of PRFIs.

What you’ll need:
• Undergraduate degree in commerce or business; ideally supplemented with a graduate degree or professional designation (e.g., CPA, FRM, CIA)
• Five years of experience in the financial services industry or a finance related field
• Relevant knowledge and expertise in financial institution crisis management frameworks and/or experience in a regulatory environment would be considered an asset
• Demonstrated success in presenting information and facilitating discussions with key stakeholders

Core competencies include teamwork, change leadership, effective communication, impact and influence, problem solving and decision making.
The salary range for this position is $94,979 to $118,722 and offers competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your cover letter and resume stating competition number MGR-RPP by February 17, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives makes our organization stronger.

Audit Analyst

AUDIT ANALYST

Permanent Full-time

This position could be located in any of the three organization’s locations in considering the needs of the organizations and the successful candidate’s wishes. Travel will be a requirement throughout the geographical area of all three organizations.

Closes February 14

Conexus, Cornerstone and Innovation Credit Unions have built an integrated Internal Audit team. Our credit unions are committed to helping our members reach their financial goals by reinvesting profits into our members, our communities and our people. We are looking for someone who can act as a trusted advisor through the direct provision of all Internal Audit services, the provision of leadership, guidance, specialized expertise, and knowledge consistent with the strategies and priorities of the Internal Audit department and our credit unions as a whole.

THE POSITION:

CUs inSync (partners of Conexus, Innovation and Cornerstone Credit Unions) are seeking a highly motivated individual to join our team. The Audit Analyst will work with senior audit staff conducting risk-based audits which encompass all areas of credit union operations and follow the Institute of Internal Auditors Standards. This position is also responsible for:

Providing audit results and assisting in the development of reports to the appropriate audit lead
Identifying and assessing risks and opportunities within the credit unions’ and the members’ risk appetite
Identifying and assessing compliance with Credit Union Regulations
Leveraging technology and partners to provide and enhance the world class member experience
Living credit union values and competencies

The successful candidate will be a team-oriented, community minded individual with post-secondary education in a related field and/or a minimum of 5 years financial service experience. Along with proven skills and knowledge of Microsoft Suite and Analytics/Research, the candidate aspires to pursue auditing as his/her career path. Exceptional communication skills as well as a demonstrated commitment to excellence and member service are a necessity. Prior IT Audit experience would be considered an asset.

Visit the CAREERS page or our website to learn more about this position and to apply. www.innovationcu.ca Only those applications received through our job board will be considered.

Operations Coordinator, Regulatory Policy and Prevention – 12 Month Term

Operations Coordinator, Regulatory Policy and Prevention – 12 Month Term

Credit Union Deposit Guarantee Corporation

We are seeking a confident, highly motivated professional who enjoys working in a fast-paced co-operative environment.

How you will spend your time:

As Operations Coordinator – Regulatory Policy and Prevention, you will provide administrative support and contribute to the coordination of workflows required by team members to ensure ongoing operations and initiatives are met in a timely, accurate, and efficient manner. This position is responsible to:
Provide administrative support including the coordination, development, formatting, editing/proofreading, and distribution of materials and reports
Support corporate process such as, records management, purchasing supplies, and coordinating meeting logistics
Compile meeting packages and record minutes for internal and external stakeholder engagements
Provide back-up support to the Executive Assistant and other Operations Coordinators

What you’ll need:

Office Education or Business Administration and/or administrative experience
Intermediate to advanced proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Exceptional proofreading and editing skills with a high degree of attention to detail
Ability to set priorities and manage multiple assignments within deadlines
Excellent communication and interpersonal skills
Ability to understand and execute oral and written instruction

The core competencies for these positions focus on initiative, analytical thinking, concern for quality, teamwork, communication, and relationship building.

The salary range for this position is $43,852 – $54,816 and offers competitive benefits including immediate coverage of health and dental insurance, matched pension contributions, an employee wellness program, and education, training and development opportunities. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your resume and cover letter stating competition OCRPP-CUDGC by January 21, 2022 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Chief Operating Officer

Prairie Centre Credit Union, Saskatchewan’s largest rural-based credit union, currently has a permanent full-time opportunity available for the position of Chief Operating Officer. Reporting to the CEO, the Chief Operating Officer is a key member of the executive leadership team and is responsible for all retail-related functions including Advisory Services, Retail Deposits, Retail Credit, Retail Support, and Corporate Credit. The successful candidate will be a self-motivated, dynamic leader and will play an integral role in supporting effective retail operations that result in an outstanding member experience.

Responsibilities:

Promote and support a relationship-based service environment by delivering sound advice that benefits both members and the credit union

Participate in the development, implementation, and achievement of corporate strategy

Provide oversight in the credit portfolio, approval process and loan administration
Lead merger activities and special projects in support of strategic initiatives

Provide leadership in the development and monitoring of annual operating plans and budgets, and transfer of such to division managers
Promote the credit union, participate in member and community events, and support community economic development initiatives
Ensure compliance with all federal and provincial legislative requirements
Oversee the development of policy and procedures in accordance with PCCU established guidelines
Coach, develop, mentor, and motivate direct reports

Qualifications:

Relevant degree, Associate of the Credit Union, or a combination of education and experience in the financial services industry (preferably credit union) with a minimum of 10 years industry experience
Demonstrated analytical abilities and operational knowledge with a sound understanding of retail operations and the sales process
Proven leadership and management at a senior level with escalating responsibilities and strategic involvement
Ability to lead, develop, and implement sales and service initiatives with a proven background in achieving sales/growth targets
Excellent interpersonal, oral, and written communication skills with an aptitude for relationship and team building

Prairie Centre Credit Union provides employees with the opportunity for personal and professional growth within an environment that promotes continuous learning. We offer a competitive compensation package, excellent employee benefits, and a matched superannuation plan.

For additional information on this opportunity, please contact Blair Wingert, Chief Operating Officer at 306-882-5562. To apply, please submit an electronic copy of your cover letter and resume by 5:00pm on Friday, January 14, 2022, to: Blair.Wingert@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.

Manager, Corporate Services

Who are we?
Credit Union Deposit Guarantee Corporation (the Corporation) is the deposit guarantor for Saskatchewan credit unions, and the primary regulator for credit unions and SaskCentral. Our objective is to instill confidence in Saskatchewan credit unions. We promote responsible credit union governance, and the strength and stability of the credit union system.
We are seeking a confident, forward-thinking leader with strong human resources, governance, planning, vendor management and communications skills who enjoys working in a fast-paced environment and aspires to make an impact on shaping our future, to join the Corporate Operations team.

How you will spend your time:
Reporting to the Vice-President Corporate Operations, you will manage human resources, including benefits and payroll, ensuring alignment with the culture and talent needs of the Corporation. You will manage corporate communications and image strategies to build awareness of the Corporation’s brand and purpose. In addition, the position is responsible to manage the Corporation’s governance framework, corporate planning, policy/procedures, records, and relationships with third party suppliers. Working closely with senior management, you will recommend board policies and practices, execute strategic initiatives, plan, and allocate resources for corporate activities to achieve business plans.

What you’ll need:
• Degree in Business Administration/Commerce
• Professional designation and/or membership in CPHR/IABC
• Several years’ progressive leadership experience in corporate operations
• Exposure to corporate governance, planning, human resources management, communications, and project management and records are required.
• Experience leading a team of direct reports would be considered an asset.

The core competencies include teamwork, change leadership, effective communication, impact and influence, facilitation, negotiation, conflict resolution, problem solving and decision making. Lending to your success is your ability to demonstrate your people leadership skills as a coach and mentor committed to developing the talents of others.
We offer competitive compensation and benefits. The salary range for this position is $93,117-$116,394. For more information on the Corporation, please visit our website www.cudgc.sk.ca.

To Apply:
Please submit your cover letter and resume stating competition number MGR-CS by November 30, 2021 to HR@cudgc.sk.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Credit Union Deposit Guarantee Corporation values and supports workplace diversity. We believe diverse ideas, opinions and perspectives make our organization stronger.

Manager, Central Credit

Bring your professional experience to our team of lenders. Your strong judgement and leadership skills will be key in helping shape solutions for our retail and commercial members.

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary, and perks such as our employee incentive plan, reduced banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Manager, Central Credit and under the direction of the Director, Credit you will manage SASCU’s personal credit approval, administration, and review activities. This position ensures that proposed loans adhere to existing policy guidelines, that documentation is adequate to ensure security of collateral and that ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability while enabling portfolio growth. Additionally, this position manages and directs departmental employees and ensures that they receive adequate training, coaching, and support; acts as resources to ensure lending policies and procedures are followed and administrative lending risk is minimized.

What you’ll do:

Perform reviews, analysis and approvals of credit applications, managing risk within credit granting approval limits; identify areas of potential loss or liability and initiate action to minimize exposure to risk;
Support Director, Credit in developing realistic operational plans and budgets to ensure that the needs of the credit union are met in the personal lending area;
Manage the credit union’s personal lending portfolios to ensure they are managed according to established practices and procedures;
Manage pricing (discounting) within the guidelines established by Finance to ensure profitability within credit union operations;
Act as a liaison with auditors on lending files and loans administration activities;
Provide input into SASCU’s credit processes to meet service standards for turnaround times to members;
Support Director, Credit to establish, administer and review systems and procedures to protect the quality and profitability of SASCU’s loan portfolio;
Provide day-to-day direction, problem solving and oversight to the Personal Lending staff;
Role model SASCU’s organizational values and leadership competencies and implement programs and initiatives that build member relationships to enhance service and contribute to the growth of the credit union’s personal loan portfolio.

What you’ll bring:

A business administration degree or diploma is preferred;
Ten years of previous banking or credit union experience, including at least five years personal and commercial lending experience, some at the supervisory level;
An in-depth understanding of credit adjudication principles, policies and procedures and a proven track record of responsible adjudication;
Ability to manage, coach, motivate and develop employees to ensure high staff productivity;
Ability to communicate well, both verbal and written, and to provide service-oriented solutions to internal customers;
Detail-oriented with the ability to identify trends, omissions and errors within the portfolio and adjudication processes;
An awareness of the external economic environment.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com

To apply:

This is a full-time Monday to Friday position. It an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check. Employment offers will be conditional on the candidate providing satisfactory proof of COVID-19 vaccination (vaccination records or receipts issues by the Province), subject only to valid legal or medical exceptions, and complying with all pandemic/epidemic control measures affecting the workplace.

Manager, Risk Assessment

The Deposit Guarantee Corporation of Manitoba (DGCM) guarantees 100% of deposits held at Manitoba credit unions and the caisse (cu/caisse). As the regulator for Manitoba cu/caisse, DGCM ensures every cu/caisse operates under sound business practices.

We are seeking a highly motivated individual to join our team of professionals.

Reporting directly to the Director, Risk (Monitoring) and indirectly to the Director, Risk (Examinations), the Manager, Risk Assessment acts as DGCM’s primary liaison with a group of assigned cu/caisse. The position is responsible for the monitoring and follow-up of material risks identified at assigned cu/caisse; and leading or participating in the examinations of other cu/caisse.

Selection Criteria:

Excellent written and verbal communication skills, including presentation skills
Strong knowledge of sound corporate governance, risk management practices, and financial principles
Familiarity with enterprise risk management, internal audit, and compliance
Self-motivated with excellent analytical, problem solving, and organizational skills
Post-secondary degree in a related area(s)
5 years minimum related experience
Fluency in French would be considered an asset, but is not required

This is a great opportunity for a candidate with the right blend of experience, aptitude, and interest. Some travel within Manitoba is required.

To attract, motivate, and retain qualified people; DGCM offers a competitive benefit and compensation package, and are committed to work/life balance.

We seek diversity in our workplace. Indigenous persons, women, visible minorities, and persons with a disability are encouraged to self-declare.

Please send your resume with cover letter by Wednesday, November 17, 2021 to careers@dgcm.ca.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Manager, Risk & Procedures

An amazing opportunity to bring your risk management expertise to a dynamic employer in a stunning, natural setting.

We invite you to be part of a team where you can feel good about the work you do. At SASCU, we believe in fostering a supportive work environment that is the perfect blend of friendliness and professionalism. Add in a competitive compensation package and excellent benefits, along spectacular natural scenery, and it’s easy to see why we are an award-winning employer.

Reporting directly to the Vice President, Strategy & Innovation, the Manager, Risk & Procedures will be relied upon to effectively manage the control, reporting, monitoring, and awareness of financial risk management, loss prevention, and security controls for SASCU, as well as to identify and recommend areas for improved safeguards. This position acts as the Chief Anti-Money Laundering Compliance Officer (CAMLO) for SASCU as well as the Security and Privacy Officer.

What you’ll do:

In addition to acting as CAMLO, Security Office, and Privacy Officer for SASCU, as Manager, Risk & Procedures, you can expect to:

Act as the primary contact internally and externally regarding risk and security matters including with regulators, internal auditors, and local law enforcement.
Monitor, investigate, and track losses due to fraud, forgery, and theft.
Assume a leadership role in business resumption and crisis management planning.
Oversee outsourced arrangements for SASCU.
Act as Credit Union Office of Crime Prevention and Investigation (CUOCPI) designate for SASCU.
Conduct Enterprise Risk Management (ERM) reporting.
Provide leadership to the Procedures & AML Analyst.

What you’ll bring:

Along with a post-secondary degree in a related field, you will have a minimum of 5-7 years’ experience with internal control and risk management within a financial institution. Other experience and education requirements include:

A strong understanding of branch operations, including cash and member services, as well as personal lending.
Advanced knowledge of credit union banking systems, retail products, processes, terminology, and current procedures.
The ability to obtain the Certified Anti-Money Laundering Specialist (ACAMS) designation within 12 months of attaining the role.
The Canadian Risk Management (CRM) designation is an asset.

Proficiency with the Microsoft Office suite and the ability to learn specialized software specific to risk management are expected. Strong organization, communication, analytical, and coaching skills are also essential. The successful candidate must be able to present complex information to several audiences with varying levels of understanding. Given the nature of this position, a meticulous attention to detail, an ability and willingness to research information internally and externally, and being able to adaptively work with various stakeholders and changing priorities are required.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm, and an insurance office in Enderby. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $900 million in assets. Learn more at www.sascu.com.

To apply:

This is an exceptional opportunity to take your career to the next level and be part of our exciting future at SASCU! If you are both community-minded and prepared to contribute to a successful and growing organization, please email a cover letter and résumé to hr@sascu.com.

Procedures & AML Analyst

This is a great opportunity to take the next step in your career and create a future at SASCU!

We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun! Add in competitive salary and benefit packages, along with perks such as an employee incentive plan, reduced banking fees and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As the Procedures & AML Analyst, you will make balanced procedural recommendations that reflect SASCU’s corporate focus on member centricity and continuous improvement while meeting our regulatory compliance obligations, including Anti-Money Laundering (AML) requirements and fraud management. The Procedures & AML Analyst also recommends, documents, and implements new and revised policies and procedures across SASCU to ensure that staff have the tools and information they need to complete their work efficiently and within established guidelines.

What you’ll do:

Monitor and identify internal and external situations that may result in updates to SASCU’s procedures.
Recommend changes to the Manager, Risk & Procedures, consult with key stakeholders, and document and implement policies and procedures.
Customize, design, and create forms for SASCU’s operations manual to support efficiency of operations.
Respond to operations-specific queries from staff, supervisors, and managers, and provide guidance to assist them in locating required information and resources.
Liaise with external operations and compliance departments regarding new and anticipated changes.
Liaise with the Training department and assist with training staff on new/changed procedures.
Monitor, report on, and support with the auditing of Anti-Money Laundering procedures and other compliance requirements.
Adjust to a dynamic environment where focus, timelines, and project milestones may be adjusted due to project needs and priorities.

What you’ll bring:

A post-secondary diploma in business or communications.
4-6 years’ experience in the financial services industry.
Experience with the Microsoft Office suite and other programs.

You’re perfect for this role if you have:

Strong attention to detail, organization, time management, and research skills.
Adaptability to working with various stakeholders and changing priorities.
Excellent communication and interpersonal skills.
A commitment to continuous learning and development.

This is a full-time Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

A bit about SASCU: