Occupation Types: Sales

Chief Member Experience Officer (CMXO)

Chief Member Experience Officer (CMXO)

Permanent, Full Time

Join the Spark at Weyburn Credit Union!

At WCU, we’re committed to making a positive impact in our communities while helping our members achieve financial well-being. As we continue to evolve, we’re looking for a strategic and people-focused leader to join our Executive Leadership Team as our new Chief Member Experience Officer (CMXO). This role reflects our commitment to placing members at the centre of everything we do and ensuring exceptional experiences across every interaction and channel.

The Chief Member Experience Officer is responsible for shaping and executing the strategic direction of member experience, sales, service, advice, and support functions across the organization. Reporting directly to the CEO, this role champions a member-centric culture while driving growth, operational excellence, employee engagement, and organizational performance.

The position provides leadership to the Senior Manager of Member Experience, Senior Manager of Wealth Management, and Manager of Support Services, while collaborating closely with leaders across the organization to advance strategic priorities and strengthen member relationships.

 

The salary range for this position is $145,518 to $200,087. Starting salary will be based on qualifications and relevant experience. In addition to fixed compensation, employees are eligible to participate in Weyburn Credit Union’s variable profit-sharing program and comprehensive benefits package.

 

Key areas of focus include:

Member Experience Leadership

  • Lead and execute Weyburn Credit Union’s Member Experience Strategy.
  • Champion a member-centric culture throughout the organization.
  • Drive initiatives that enhance member satisfaction, loyalty, and engagement.
  • Ensure a consistent and exceptional member experience across branches, advice centres, digital channels, support services, and contact centre operations.
  • Leverage member feedback, market insights, and industry trends to continuously improve service delivery.

Strategic Growth & Organizational Performance

  • Develop and execute strategies that support growth, profitability, and long-term sustainability.
  • Lead organizational sales and relationship management strategies.
  • Support member acquisition, retention, and relationship deepening initiatives.
  • Monitor performance indicators and ensure achievement of organizational goals.
  • Identify opportunities to enhance member value and organizational effectiveness.

Leadership & Team Development

  • Provide strategic leadership to senior and mid-level leaders across member-facing and support functions.
  • Foster a culture of accountability, collaboration, continuous improvement, and engagement.
  • Coach and develop leaders to strengthen performance and succession readiness.
  • Support talent development, workforce planning, and organizational capability.

Operational Excellence

  • Ensure systems, processes, and service standards support a seamless member experience.
  • Lead continuous improvement initiatives and organizational transformation efforts.
  • Monitor operational effectiveness, service levels, and member experience outcomes.
  • Participate in technology and process enhancement initiatives that improve the delivery of member services.

Executive Leadership

  • Serve as an active member of the Executive Leadership Team.
  • Contribute to corporate strategy, business planning, budgeting, and performance management.
  • Partner with the Board, CEO, executive team, and external stakeholders to advance organizational objectives.
  • Represent Weyburn Credit Union within the community, credit union system, and industry.

 

As a team member you will enjoy:

  • Competitive executive compensation package.
  • Annual profit-sharing opportunity.
  • Comprehensive health, dental, disability, life insurance, and wellness benefits.
  • Employer-matched pension plan of up to 7%.
  • Generous vacation entitlement, personal time, volunteer time, and study time.
  • Ongoing leadership development and professional growth opportunities.
  • Discounted employee banking products and services.
  • A collaborative culture focused on people, community, and continuous improvement.

 

Your SPARK (Qualifications):

  • Post-secondary education in Business, Commerce, Finance, or a related field.
  • 7-10 years of progressive leadership experience within financial services.
  • Significant experience leading sales, service, and member-facing teams through multiple levels of leadership.
  • Strong strategic planning, business development, and performance management skills.
  • Demonstrated ability to build high-performing teams and develop leaders.
  • Exceptional relationship-building, communication, and collaboration abilities.
  • Experience leading organizational change, continuous improvement, and strategic initiatives.
  • A passion for creating outstanding member experiences and building a strong organizational culture.
  • Credit union experience would be considered an asset.

WCU values continuous personal and professional development. If you do not meet every qualification but believe your experience and leadership capabilities would enable you to succeed in this role, we encourage you to apply.

All interested candidates should submit their resume to recruitment@weyburncu.ca by September 25, 2026. Interested candidates are encouraged to apply early. Please note that only those selected for an interview will be contacted.

Small Business Advisor

Apply by August 4, 2026

Location: Swift Current / Southwest Saskatchewan

The Small Business Advisor has expertise in credit analysis, financial advice, portfolio management and relationship management to contribute to the success of our members and the growth of our credit union.

We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members’ needs. The key responsibilities for this role include:

  • Foster strong relationships with small and medium-size business and agriculture members, providing ongoing financial guidance and support.
  • Manage an assigned portfolio through strong advice and utilization of available Credit Union products and services.
  • Work closely in a collaborative team environment with all staff to meet members’ financial needs (known and unknown).
  • Provide and cross-sell high-quality financial products and services through proactive contact with the intent of increasing member wallet share.
  • Analyze loan applications for data integrity, potential fraud, and creditworthiness.
  • Maintain up-to-date knowledge of all credit union products and services as well as relevant policies and legislation, regularly reviewing literature and attend product update meetings and seminars/webinars.
  • Utilize digital solutions to create efficiencies, simplify members’ banking needs, and enhance the member experience.
  • Must have the ability to travel to and cover regionally as required.
    • Innovation’s Travel Practice Guidelines will be followed.

Qualifications

  • Completion of some post-secondary education (such as finance, business management, agribusiness, or a related field) and/or completion of related specialized lending courses.
  • 4+ years of relevant experience in relationship banking with knowledge and experience in small business lending, credit analysis, and loan underwriting.
  • Proven business development, attention to detail, sales, and service skills.
  • Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
  • Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
  • Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, Power BI, Copilot).

ABOUT US

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other Credit Unions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. We are proudly rooted in Saskatchewan, but our vision is national, or as we like to say, “Made in Sask, Built for Canada”.

What sets us apart:

  • Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
  • Strong focus on Diversity and Inclusion: Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
  • Benefits that start when you do: Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

Manager of Member Experience

Lead with Purpose in the Heart of Saskatoon.

At Saskatoon City Employees Credit Union, we believe that exceptional member experience is at the heart of sustainable growth. It is not just about transactions; it is about building trust, understanding life’s financial journey, and supporting the prosperity of the people who have served our city, those who continue to serve it, and their families.

We are seeking a strategic and member-focused Manager of Member Experience to lead our deposit services, branch administration, and marketing efforts. This is a pivotal leadership role where you will architect the systems, coach the team, and shape the strategies that directly define our member experience.

You will be the driving force behind a service culture that sets us apart, ensuring our operations and growth are always aligned with the needs of our community.

The Opportunity:

In this role, you will directly influence our success and member satisfaction. You will:

  • Champion Member Relationships: Lead the growth and management of our deposit portfolio by developing proactive strategies that deepen member trust and meet their evolving financial needs.
  • Build Operational Excellence: Oversee branch administration, compliance, and risk management, creating seamless and secure processes that empower both staff and members.
  • Inspire a High-Performing Team: Coach, mentor, and develop our staff to shift from transactional service to trusted advisory, fostering a culture of continuous learning and accountability.
  • Drive Community Connection: Develop and execute marketing and business development plans that resonate authentically within our unique membership base, strengthening our role as a local financial partner.
  • Shape Strategy: As a key member of the leadership team, you will contribute to organizational plans that balance sound business practice with genuine community commitment.

Who You Are:

You are a seasoned financial services leader who thinks strategically, acts with integrity, and demonstrates agility in a changing environment. You’re known for your ability to build strong teams and your unwavering focus on the member experience.

Your Background Includes:

  • A post-secondary degree in Finance, Business Administration, or a related field.
  • 7-10 years of progressive experience within a credit union or financial institution, with at least 5 years in a formal leadership or management role overseeing staff and operations.
  • Deep, practical knowledge of deposit products, branch administration, and the regulatory landscape.
  • A proven track record of coaching, developing, and inspiring a team to achieve outstanding results.
  • Outstanding communication skills and a natural ability to collaborate and build relationships.
  • Agility and comfort with change, new technology, and continuous improvement.

Why Choose Saskatoon City Employees Credit Union?

  • Lead with Purpose: See the direct impact of your work on the financial well-being of the people who serve our city and their families.
  • Make a Meaningful Cooperative Impact: Be part of a cooperative financial institution with a focused member community, where you can respond with agility and design services that truly meet the needs of the people who serve or have served our city and their families.
  • Live Where You Work: Enjoy the unique advantages of life in our vibrant city, its strong sense of community, access to arts and nature, and family-friendly lifestyle.
  • A Respected Leadership Role: You will have a genuine voice at the table, contributing to the strategic direction of a stable, values-based organization.
  • Competitive Compensation & Benefits: We offer a comprehensive total rewards package that recognizes your experience and contribution, along with a commitment to your ongoing development.

Ready to Build Trust and Drive Growth?

If you are a strategic leader who believes finance is fundamentally about people and community, we want to hear from you.

Please submit your resume and a cover letter describing how your leadership experience supports our mission of exceptional member and community service. Applications can be directed to Scott Roesch, General Manager, at sroesch@scecu.com.

Application Deadline: February 18, 2026

Saskatoon City Employees Credit Union (SCECU) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. By submitting your application, you consent to SCECU collecting and using your personal information for the purpose of candidate selection for this role.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Community Branch Manager

Bulkley Valley Credit Union, serving over 14,500 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. 

This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community has to offer as can be seen at http://www.houston.ca.

If you want to join a dynamic management group dedicated to cooperative values and member service, this is the right career move for you. You will report to the Chief Operating Officer and under executive direction, you will manage the overall operation of a single branch and direct the utilization of staff, equipment and facilities. Using highly developed leadership skills and behaviours, plus a sound understanding of the financial services business, you will initiate action to improve growth/development of the branch loan and deposit portfolios; increase usage of other credit union services and service channels; pursue new businesses; set short/long term branch goals /objectives and manage all branch staff directly or through subordinate supervisor(s). Through effective deployment and development of staffing resources you will foster an environment that encourages staff engagement and delivery upon an Enhanced Service Commitment to our members. You will perform the duties and requirements of Branch Compliance Officer for Anti-Money Laundering / Counter Terrorist Financing Prevention & Detection. You will be a results-oriented professional with a commitment to furthering the reputation of the credit union within the community. Through active participation in select community events, projects and initiatives, you will become established as a leader within the local community. 

The successful candidate will have a business degree or diploma and a minimum of five years of management experience in the financial industry or an equivalent combination of education and experience. This is an ideal opportunity for someone currently holding a supervisory or lending/account management position interested in gaining branch management experience.

To learn more about Bulkley Valley Credit Union, please visit our website at www.bvcu.com. We welcome applications from all interested applicants looking to further their career in a dynamic, supportive and team oriented environment.

Bulkley Valley Credit Union encourages all qualified persons to apply. However, only those who are being considered for an interview will be contacted.

Manager, Farm & Business

Do you have a passion for helping people succeed and achieve their goals?  If this is you, Cornerstone Credit Union is looking for a highly motivated and exceptional leader to join our Farm & Business team of professionals.

You will be responsible to manage and lead a team of Farm & Business Advisors in developing new business relationships and work with the team to capitalize on these opportunities while retaining existing business with members and clients.

As Manager, Farm & Business, you will coach, mentor, develop and motivate a team of professionals to meet and exceed member needs while supporting the credit union to achieve goals within all strategic priority areas.  Having the ability to support and effectively demonstrate proactive outreach to build a long-term relationship with existing members and potentially new members, you will be responsible to support the development of a strong deposit and off balance sheet portfolio and non-interest revenue streams, while effectively managing the loan portfolio as it relates to risk, pricing, diversification and quality.

You will manage and provide technical direction for the lending functions within the respective branches while holding the team accountable for annual sales and service targets and relevant MemberFirst Service Standards.

In this role, you will be responsible to review and coach the completion of Farm and Business credit within established limited or recommend to a higher approval authority, ensuring all business activities within your area of responsibility are in compliance with sound business practice, legislation, regulations, and policy and procedure.

As a leader in the Farm & Business banking team, you will participate in Internal and Executive Credit Committee and contribute to the annual budget process, managing expenses to budget while ensuring strategic objectives are met.

Post-secondary education in business or a related discipline, plus a minimum of 5 – 7 years job related experience or an equivalent combination of education and experience is required.  You must possess strong leadership, organization and time management skills.  Extensive credit knowledge including an understanding of risk tolerance methodologies and strategic practices is essential.  Proven ability in sales coaching, establishing performance standards and evaluating performance is required.   If you already know about the features and benefits of credit union products and services, that is an extra bonus!

You will receive competitive compensation, great benefits, and matched pension contributions.  We also offer performance incentives, and wellness and employment perks.  This position may be staffed at any of Cornerstone Credit Union’s 15 branch locations, depending on availability of office space.

The cherry on top is the great people who work at Cornerstone.  Our team is caring and supportive, and community is at the heart of everything we do.  We are proud to be one Saskatchewan’s top employers for the eighth straight year.

Choose a rewarding career at Cornerstone Credit Union.

COMMERCIAL INSURANCE BROKER

 

COMMERCIAL INSURANCE BROKER

Reports to: General Manager, Insurance

Every employee must honour the vision, mission and values of Northern Savings Credit Union.

 

About Us

We proudly support the financial well-being of 17,000+ Northerners in 4 locations across Northern BC. We provide on-the-job training and career support. If you’re passionate about serving your neighbours with quality financial services and personalized support, we want to hear from you.

Northern Savings, founded in 1940, is a community-based, member-owned, and democratically administered financial cooperative. Northern Savings offers personal and corporate account services, insurance, and investment opportunities in Prince Rupert, Terrace (and neighbouring areas), as well as on Haida Gwaii.

We’re neighbours helping neighbours. That’s why we support our local businesses, organizations and youth with funding and programs, to build a strong community and a brighter future.

 

About The Role – Grow your career in a community you love

The Commercial Insurance Broker manages a portfolio of commercial accounts and has a primary focus on business development for Northern Savings Insurance Services.

 

Here’s what you will be doing: (Key Accountabilities)

  • Develop and manage commercial accounts while actively seeking new business to meet sales targets.
  • Generate leads from personal contacts, outbound calls, networking, client referrals, and other sources.
  • Profile members to determine current and future needs, provide comprehensive insurance advice, prepare estimates, and sell commercial insurance to both new and existing members.
  • Work on a variety of commercial insurance lines, including property, general liability, packages, auto, business owner’s policies, directors’ and officers’ coverage, employment practices liability, errors and omissions, inland marine, and bonds.
  • Meet with clients in and out of the office as needed to establish connections, determine coverage requirements, and offer basic risk management recommendations.
  • Utilize negotiating skills to find creative insurance solutions for complex risks.
  • Prepare the required paperwork for a portfolio of commercial member requests, such as routine policy updates, additions, deletions, renewals, and cancellations.
  • Respond to emergencies and assist members with their claims while adhering to proper follow-up procedures, ensuring accurate claims servicing.
  • Follow up on commercial line referrals and facilitate referrals to relevant NSCU staff.
  • Meets compliance, confidentiality and regulatory requirements and abides by management policy and office procedures.
  • Provide guidance to other insurance employees as required.

 

What we are looking for (Qualifications):

Education:

  • High school diploma is a minimum requirement.
  • Completion of post-secondary education is an asset.
  • Level II insurance broker license.
  • CAIB, CIP or FCIP designations would be preferred.
  • Completion of sales training is a requirement.
  • Valid driver’s license and access to reliable transportation.

Experience:

  • Previous commercial insurance sales and service experience is required.
  • 5 years’ personal and commercial lines experience.

 

You’re perfect for this role if you have (Skills):

  • Comprehensive understanding of all lines of insurance products and familiarity with risk management techniques.
  • Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
  • Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
  • Demonstrated results orientation in sales, service, and business development.
  • Clear understanding of the industry, market conditions, and competition.
  • Strong organizational skills, accuracy, and attention to detail.
  • Excellent communication, interpersonal, and relationship building skills.
  • Working knowledge, skills, and experience in Microsoft Office.

 

We are Proud to Offer:

  • A competitive commission-based compensation plan (base of $50,000 plus commission).
  • Excellent health and retirement savings benefits.
  • Flexible work arrangements and paid time off including, paid sick days, parental leave, and paid community volunteering.
  • Paid vacation time starting at 3 weeks for full-time employees.
  • Opportunities for paid educational development.
  • Potential for annual bonus.
  • Bonus vacation for long-term employees.
  • Positive work culture and environment.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.

 

What to expect:

This is a full-time position. It is an excellent opportunity for a community-minded person to grow their career within a successful and thriving organization.

 

Our Commitment to Respectful Workplace and Diversity:

Northern Savings is committed to providing a respectful workplace to its employees and will not tolerate any form of behavior or actions that bully, intimidate, harass, threaten, injure or in any way disrespect others. Our members, communities and employees make our co-operative special and for many of us it is the “why” for what we do. Northern Savings is dedicated to fostering an environment of respect to promote diversity and inclusion for all.

If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please apply and visit our website https://www.northsave.com/about/careers

Note: We are currently looking for candidates in Northwest BC, particularly in Terrace or Prince Rupert, who hold BC insurance licenses for immediate job possibilities.

 

The posting will remain open until it is filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

 

 

Engagement Manager

Engagement Manager – Full-Time, PPJV

COMPANY OVERVIEW

The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV’s goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.

ROLE SUMMARY

The relationship manager is responsible for fostering and maintaining strong relationships with credit union partners within their designated region.  The primary objective is to drive business growth of PPJV’s payment offerings and enhanced member satisfaction through strategic collaboration and effective communication.

KEY RESPONSIBILITIES

  • Develop and maintain strong partnerships with credit unions within the designated region with the goal of providing guidance and support for PPJV’s products and services while ensuring they are meeting the needs of credit unions and their members.
  • Serve as the primary point of contact for credit unions and liaison between integration partners and PPJV team members addressing their needs and concerns promptly and effectively.
  • Build rapport with key internal and external stakeholders, including credit union executives.
  • Collaborate with credit unions to develop and implement strategies that drive business growth and enhance member satisfaction.
  • Educate credit union partners on the full range of PPJV products and services and the resources available to them.
  • Collaborate closely with internal teams, including delivery, operations, business readiness, and communications, to ensure alignment and support for credit union partners.
  • Attend and participate in regional credit union events and conferences that add value to the relationship between credit union partners and PPJV.
  • Manage the cadence for interactions with credit unions for PPJV products and services including the tracking and communication of potential risks/issues and feedback while supporting timely business and tactical messaging for credit unions.
  • All other duties as assigned.

REQUIREMENTS

  • University degree in business administration, finance, or a related field and/or equivalent experience.
  • Previous experience in banking, financial services, payments, or credit union management (experience in credit union system is preferred).
  • Knowledge of the credit union system and payment methods is preferred.
  • Proven track record of building and maintaining strong relationships with clients or partners.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Must be bondable.

This position is currently designated as a remote position. The successful candidate will be located in Saskatchewan and be willing to travel to credit unions in Saskatchewan and other locations for conferences and in person meetings.

The Environment

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.

Interested candidates are asked to submit a resume & cover letter by noon on May 31, 2024 {Click Here}

We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.

 

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