Turtleford Credit Union is committed to delivering outstanding member services to our community.  We pride ourselves in cultivating a collaborative and supportive work environment where our employees can thrive and make a meaningful impact.  We are currently seeking an experience and motivated Deposit Services Supervisor to lead our Member Service Representatives (MSR).

Position Overview

The Deposit Services Supervisor is responsible for overseeing the daily operations of the deposit services team, ensuring that our members receive exceptional service and that all process are conducted efficiently and in compliance with regulations.  This role involves coaching and developing team members, managing performance, and collaborating closely with other departments to achieve organizational goals.

Key Responsibilities

• Supervise, coach and support MSRs to ensure high quality member service and individual growth.
• Work with team members to identify training needs, provide coaching, and support the professional growth of team members.
• Oversee the activities of the deposit services team, ensuring smooth, efficient and compliant operations.
• Lead by example in delivering exceptional member service, resolve complex issues, and enhance the overall member experience.
• Ensure all deposit processes and procedures comply with legislative and regulatory requirements and are consistently applied.
• Continuously assess and enhance deposit processes and procedures to ensure they are efficient, effective and compliant.
• Support the promotion of credit union products and services. Encourage MSRs to identify member needs and cross-sell appropriate products.
• Work closely with the Office Manager to ensure compliance within all areas of Anti-Money Laundering (AML) and Compliance Legislation is adhered to.

Qualifications

The ideal candidate will have 3 – 5 years of relevant experience with a solid understanding of Credit Union Deposit Services.  They possess strong leadership, communication and interpersonal skills with the ability to work collaboratively with team members and departments across the organization.

Turtleford Credit Union offers competitive wages and a full range of employee benefits.  If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.