Archives: Job Postings

Member Experience Specialist

Are you looking for an exciting opportunity to move into a new career path? We are looking for a results-oriented individual with excellent communication and leadership skills and who is not afraid to coach, mentor, develop and motivate a team of professionals to become our new Member Experience Specialist.

As the Member Experience Specialist, you will play an integral role in building full financial relationships with our members.  You will design, implement, and monitor innovative MemberFirst experience strategies and initiatives that advance member loyalty and advocacy.  You will enable and support retail leaders and employees in achieving business results through oversight of the sales performance framework and coaching culture, sales related tracking systems, and provision of sales coaching and skill development.  You will monitor sales pipeline and sales activities to ensure effective and proficient use of technology tools by employees, that support member service and ensure seamless delivery between different credit union service channels.  You will lead our Customer Relationship Management (CRM) software vendor management, application support, and future development plan to maximize the value of our CRM system.  You will participate in and promote programs that enhance business development and our MemberFirst strategy.

Post-secondary education in Business with at least 4 to 6 years of retail leadership experience or sales coaching experience or an equivalent combination is the minimum requirement for this position. You’ll have a leg up if you have certification in coaching, project management or design-thinking.  If you know what makes Cornerstone Credit Union different and the products and services we provide, that’s even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

You’ll receive competitive compensation, great benefits, and matched pension contributions. We also offer performance incentives and wellness and employment perks.  This position may be staffed at any of Cornerstone Credit Union’s 15 branches, depending upon office space availability. Depending upon location of work, union membership may be required.

The cherry on top is the great people who work at Cornerstone. Our team is caring and supportive, and community is at the heart of everything we do. We are proud to be one of Saskatchewan’s Top Employers for the seventh straight year.

Choose a rewarding career at Cornerstone Credit Union.

Compliance Specialist

Open to any location in Canada (ability to work from your home office)

Closes June 27

Annual Salary: $53,248 – $73,216

Innovation Federal Credit Union has a bold ambition. In addition to being Canada’s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model, like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians – that’s our purpose.

How does this position help fulfill Innovation’s purpose?  Glad you asked!

Reporting to the Manager, Compliance, the Compliance Specialist will provide support to the Risk area ensuring compliance with applicable regulatory requirements as well as Credit Union policies and procedures. In addition, this role will also serve as specialist to policy, practices and procedures, forms creation and maintenance, as well as be able to identify compliance deficiencies and communicate potential risk situations.

WIIFY (what’s in it for you):

  • Competitive Salary
  • Diverse and Inclusive Culture that continues to evolve
  • Flexible work arrangement options
  • Strong benefit package
  • 7% Superannuation matched contribution program
  • Attractive variable incentive program
  • Wellness Days to create appropriate work/life balance
  • Paid Education opportunities to ensure our members have the most equipped staff to help them
  • A purpose-driven organization that focuses on the values of Accountability, Integrity and Respect
  • And lots more reasons to love where you work and what you do!

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviours in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador willing to promote our team inside and outside the organization.
  • Somebody who is digitally capable and wants to dig into new technology with enthusiasm!
  • Somebody who can work with occasional ambiguity with a focus on process evolution.
  • A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
  • Somebody to sweat the small stuff, but also see the big picture.
  • Personality and Energy – a flair for polish, and you bring your personal, creative touch to everything you do!

What will you do?

  • Assist in maturing the regulatory compliance management framework by expanding the use of compliance management tools across the enterprise through framework elements such as: regulatory compliance universe, regulatory change management, risk assessments, issues management
  • Conduct monitoring and testing activities to assess the effectiveness of our procedures used to ensure compliance with legal, regulatory, and internal policies
  • Draft regulatory compliance assessments reports that summarize the scope of work performed, findings, any regulatory exceptions and identifying and recommending opportunities for improving procedures and outcomes
  • Stay apprised of legislation, regulations, rules and internal policies, practices, and procedures
  • Update or create and implement new test checks/reviews in accordance with legal, regulatory and/or internal changes
  • May be required to perform AML or fraud alert investigations, Enhanced Due Diligence (EDD) reviews, and assist with regulatory examinations

Some things that would impress us:

  • Completion of a post-secondary program plus 3+ years’ experience in regulatory compliance management, risk assessments and compliance testing or a related role
  • Completion of a regulatory compliance-related designation would be considered an asset (i.e., Osgoode’s Certificate in Regulatory Compliance Legal Risk Management for Financial Institutions)
  • Effective use of interpersonal and communication skills, including tact and diplomacy
  • Organizational and planning skills with attention to detail and follow-through
  • Experience with Resolver or similar compliance software tool an asset, as would industry experience in a federally regulated financial institution.

Account Manager Level I /II

Are YOU the right person to join our LENDING team?

 

We have a permanent full-time Account Manager Level I/II position in our Lending Department available to the right person. This position reports to the Credit Manager. Your focus will be to build lasting relationships with our members to serve their lending needs. You’ll be part of a strong and supportive team and have opportunity for personal and professional growth.

 

Required qualifications may include experience and education in the fields of agriculture, business, or commerce.  Previous lending experience is an asset but not required. We provide paid continuing education, networking, and development opportunities to ensure that our account managers are set up to provide the best possible lending service to our members.

 

Why work here?

 

We offer a competitive compensation structure, 8% matched superannuation, and comprehensive group benefits, with a Health Care Spending Allowance. We offer flexibility in the workplace to ensure our staff have a balanced lifestyle. We are passionate about our communities and support our staff in building better communities. Most of all, you’ll get to work with our members – people who made our communities their homes.

 

If you want to be part of our team, please submit your resume and cover letter by June 22, 2023, to: humanresources@biggarcu.ca or drop it off at any of our branches.

 

We appreciate the interest of all applicants; however only those under consideration will be contacted.

 

Manager of Member Experience

The Person: You are a wise conductor, leading a harmonious symphony.  Your musical score serves up the rhythms and harmonies that charm our members and deliver an exceptional experience.  You inspire and uplift the orchestra, with a profound understanding of each individual’s talents and potential.  You guide and support the brass, percussion, strings and woodwinds, helping each get the most out of their instruments and balance the entire performance in a way that celebrates the players and delights the audience with an unforgettable melody.

 

The Position: The focus of this job is providing exceptional member experiences, developing relationships with members, achieving results with and through people; all aligned with the larger picture of the organization and its strategic goals.  Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others are essential.  A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.  The emphasis on building rapport and relationships with internal and external members requires an outgoing, poised and persuasive communication style.  The ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.  A full commitment to the success of the credit union and elevated standards of member experience are expected in this position.  The job environment is constantly evolving and provides growth opportunity, recognition and reward for the achievement of credit union and member success.

 

Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:

  • Provides leadership ensuring an exceptional member experience focused on building member relationships through successful, proactive member service and product delivery. Guides and supports the member experience and financial services teams by setting standards and expectations and holding team members accountable.
  • Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
  • Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
  • Provides overall management and direction of member experience policies, procedures, and objectives.
  • Promotes Unity Credit Union and maintains active involvement in the organization and community.

 

Compensation and Qualifications: The Manager of Member Experience is an on-site, full-time permanent position.  Experience in front line financial service operations is strongly preferred.  A clear passion for member service and proven leadership skills are essential to success in this role.  Relevant education and financial work experience are required, with a preference for a credit union background.  Unity Credit Union offers a competitive total compensation package. Salary will depend on qualifications and experience.  Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.

 

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $350 million and 34 employees serving 5000 members. Our vision is, “Partnering to Achieve Success and Build a Better Community” and that is how we work and serve every day.

 

The Community: Unity is a progressive community of approximately 2500 people located in West – Central Saskatchewan.  Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool.  Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant.  For more information on the town of Unity, visit www.townofunity.com.

 

If you have a passion for partnering to achieve success and are ready to advance your credit union career, we would like to hear from you!   

Competition closes at 11pm on Sunday June 25, 2023.

Interested applicants should submit a cover letter and resume by email or in person to:

Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
Email: shauna.hammer@unitycu.ca

 

We thank all applicants for their interest; however only those selected for the further consideration will be contacted.  The successful applicant must satisfactorily complete a bond application process including work history, criminal record check and credit check.

 

VP, Risk & Compliance

OVERVIEW OF INTEGRIS CREDIT UNION

Integris Credit Union (Integris) operates on the beautiful and unceded Dakelh and Secwepemc Territories.

With eight branches, five financial planning offices and five insurance offices, Integris is the only full service local financial institution in North Central BC serving approximately 27,000 members in the communities of Prince George, Fort St. James, Vanderhoof, Quesnel, Clinton, and Fraser Lake. Integris celebrated its 75th anniversary in 2021 and today, it has 200 employees, and approximately $1.8B of assets under administration.

Integris’s current Annual Operating Plan is driven by the credit union’s foundational pillars of Members, Staff, and Community, and its brand promise — From Here. All In. For You. Trusted advice and personalized solutions are front and centre in all that they do and this is reflected in the credit union’s Vision, Mission, and Values:

Vision– The leading financial cooperative, enriching the lives of all we serve.

Mission– As financial experts, we provide innovative solutions to our communities.

Values– Passionate; Empowered; Collaborative; Innovative; Accountable

Integris recently changed its organizational structure to support its planned growth strategy and will be executing on a significant change agenda. The credit union is seeking a highly collaborative VP Risk & Compliance who can work within the regulatory environment of BCFSA and position Integris for success from a risk and compliance standpoint.

THE OPPORTUNITY

Reporting to the Chief Executive Officer (CEO) and with a dotted line reporting relationship to the Integris Credit Union (Integris) Board of Directors (the “Board”), the Vice President (VP), Risk & Compliance is responsible, in collaboration with the Executive team, for strategic oversight of Integris’ enterprise risk management (ERM) plan at the governance and operational levels. This role is responsible for leading the second line of defense function including enterprise risk management, compliance, commercial credit adjudication, collections and credit recoveries, and loss prevention. The VP, Risk & Compliance is accountable to ensure compliance with all applicable legal and regulatory requirements, both internally and externally. The VP, Risk & Compliance has the authority and independence to oversee Integris’ risks and risk management activities with direct reporting to Integris’ Board or such Board committee(s) to which oversight of risk has been delegated.

The scope of the position includes operational, reputational and strategic risks to Integris for the effective adjudication of all risk-related financial reporting requirements (both statutory and regulatory).

VICE PRESIDENT, RISK & COMPLIANCE – POSITION PROFILE

The VP, Risk & Compliance will provide strategic leadership by engaging the Executive Management team in the development and implementation of risk management strategies and articulating these strategies and their status to the Board of Directors.

KEY RESPONSIBILITIES

The VP, Risk & Compliance will develop and implement strategies to support the overall strategy, vision, mission, and values of Integris.

Risk Management and Compliance

§ Leads all aspects of Integris’ risk management and compliance functions in the development of corporate strategies and policies; identifies short and long-term objectives; and contributes to the design and development of policies and programs.

§ Provides ownership and overall accountability for the execution of the Risk Appetite Framework including supporting the setting of the Risk Appetite Statement.

§ Designs a suitable reporting framework to monitor risk against the Risk Appetite Statement.

o Ensures that all key risks (e.g., credit, market, operational, liquidity, financial, strategic, regulatory, and information technology) are managed within the defined risk appetite and according to compliance requirements.

o Reports to both the leadership team and the Board as set by policy and committee terms of reference.

§ Leads and evolves Integris’ enterprise risk management framework and policies including the risk inventory, risk appetite, risk governance, and the approach to risk identification, assessment, monitoring, and reporting.

§ Partners with the Executive team and other stakeholders to develop and recommend appropriate policies to govern risk.

o In accordance with the policies, reviews and provides updates to the Board, at a minimum, on an annual or biennial basis as applicable.

§ Responsible for entity-wide compliance with all federal and provincial regulatory requirements for financial institutions including anti-money laundering (AML), privacy, market conduct code, business recovery planning, BCFSA guidelines, etc.

§ Oversees the monitoring and tracking of regulatory developments to determine the impact on Integris and allow for sufficient time to implement necessary changes to policies and procedures.

§ Educates stakeholders to establish a proactive, risk-aware culture.

§ Partners with CEO and other Executives to provide strategic leadership and advice on all risk, compliance, and audit related matters utilizing expert resources as applicable.

§ Monitors metrics against risk tolerance levels and reports on increases in risk exposures accordingly as well as on the status of risk mitigation plans for these exposures.

§ Oversees the development, maintenance, and revisions of the Risk Appetite framework, Internal Capital Adequacy Assessment Process (ICAAP) and Risk Matrix.

§ Leads the ICAAP by analyzing and quantifying risk exposures, conducting stress testing, and determining the appropriate levels of capital to be held for the risks being taken.

§ Ensures the risk control framework is properly followed.

§ Focuses on enterprise risks, the risk profile and aligning strategy based on risks.

§ Responsible for policies and procedures related to outsourcing and third-party vendor risk management including assessing and overseeing risks related to outsourced functions and third-party vendors.

§ Develops and conducts risk assessments of new products and business activities to ensure alignment with Integris’ risk appetite.

§ As a member of the Executive Leadership Team (ELT), participate in the development of Integris’ strategy and annual tactical and assess the risks of proposed strategies, identify risk mitigation strategies, and ensuring informed decision making in alignment with the risk appetite.

§ Serves as the risk expert/advisor to the ELT on key business issues.

§ Establishes and maintains an enterprise incident management process to provide guidance to Integris business units for management escalation procedures relating to incidences which may adversely impact Integris.

§ Partners with key stakeholders to develop and implement action plans for any ratio or stress test outside the desired risk tolerance level.

§ Based on risk observations/trends and emerging risks, works with stakeholders and provides input to develop the Internal Audit Plan approved by the Audit Committee.

§ Oversees the overall risk of the lending portfolios including both Commercial and retail portfolio

§ Working in conjunction with the Accounting & Finance (A&F) team, assesses the adequacy of the loan provisions to reflect credit risk.

o Monitors credit risk indicators and makes reporting recommendations to the A&F team, as appropriate.

o Acts as a key resource to the A&F team on the mechanics of the loan provisions.

§ Provides oversight on recommended changes to the Investment & Lending (I&L) policy by relevant stakeholders.

§ Serves as the Privacy Officer back-up.

§ Leads and coordinates communications with regulatory bodies including responses to regulatory requests, coordination of examinations, developing responses to examination findings, and overseeing remediation activities to ensure findings are complete.

CREDIT FUNCTION ACCOUNTABILITIES

  • Oversees the organization’s credit risk management activities in the development of corporate strategies and policies: identifies short and long-term objectives; and contributes to the design and development of policies and programs.
  • Oversees the adjudication of commercial credit and the management of commercial credit risk.
  • Oversees the management of delinquent accounts and collections activities across the retail and commercial loan portfolios.
  • Reviews delinquency reports, write-off reports, the status on account collection activities, and collateral values in order to assess the adequacy of loan loss provisions.
  • Leads the second line of defense credit review process assessing retail and commercial loan adjudication against lending policies and procedures and reports on findings as well as management action plans to address findings.
  • Lead change as Integris continues to adapt to new ways of delivering business services while mitigating current and potential risk exposures.

COMMITTEE LEADERSHIP

  • Acts as a resource for IT Governance, I&L, Conduct Review and Corporate Governance, and Audit Committees, as appropriate.
  • Acts as a non-voting resource on the Management Credit Committee (MCC).
  • Participates on the Asset-Liability Committee (ALCO) and reviews interest rate risk in conjunction with the Executive team.
  • Participates on the management committees of Integris Financial Planning and Integris Insurance

MONITORING AND REPORTING

  • Monitors the changing regulatory environment, identifies best practices, and recommends changes that are suitable given the size and complexity of Integris.
  • Reports material risk events to the Board in a timely manner.
  • Reports to the Board no less than quarterly on Integris’ risk profile including the trend and absolute risk exposures relative to limits and thresholds established through the risk appetite and risk mitigation plans for increased risk exposures.
  • Provides Anti-Money Laundering, Privacy, and Market Conduct Code reports to the Board, as required.
  • Reports on and follows up on areas of risk identified through internal audits and regulatory examinations.
  • Develops, recommends, and monitors a reporting methodology that exceeds governance guidelines established by B.C. Financial Services Authority (BCFSA) and/or Stabilization Central.
  • Identifies training requirements for organizational stakeholders and provides and/or oversees training as required.

PERFORMANCE LEADERSHIP

  • Creates and supports a motivational environment for direct reports to ensure established results are achieved, and policies and procedures are followed.

o Manages staff performance issues and human resource issues.

o Establishes an environment of direction and support ensuring the success of direct reports.

  • Develops and/or contributes to a thorough and robust succession plan for direct reports.

POLICY OVERSIGHT

  • Responsible for overseeing and recommending relevant changes to the following policies:

o Anti-Money Laundering and Counter Terrorist Financing and Canadian (Economic) Sanctions Policy

o Privacy Policy

o Capital Contingency Plan

o Liquidity Contingency Plan

o Enterprise Risk Management (ERM) Policy & Risk Appetite Framework

o Outsourcing & Vendor Risk Management Policy

o Market Conduct Code Policy

o Stress Testing Framework

o Investment & Lending (I&L) Policy

o Internal Capital Adequacy Assessment Process ICAAP)

Other Duties As Assigned

DESIRED KNOWLEDGE, SKILLS AND ATTRIBUTES

  • Demonstrated expertise in Enterprise Risk Management and risk management principles
  • Demonstrated understanding of regulatory requirements for financial institutions
  • Ability to establish and maintain effective working relationships with Executive and Senior Management, Board of Directors, and other stakeholders
  • Ability to influence management across Integris to help deliver strategic initiatives
  • Strong leadership skills to lead a team with diverse skills and backgrounds
  • Demonstrated ability to coach and motivate staff as well as the ability to make prompt and qualified decisions
  • A thorough understanding of major business processes and their impact on financial reporting
  • A proven ability to conduct environmental scanning and articulate findings
  • Excellent written and verbal communication skills, and effective facilitation methods
  • Demonstrated problem-solving and decision-making skills
  • Strong business acumen
  • Demonstrated skill partnering with stakeholders to support ongoing strategic initiatives
  • Ability to interpret analytics and communicate data
  • Advanced proficiency with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)

DESIRED EXPERIENCE AND EDUCATION

  • Post-secondary education with a focus on Risk Management and,
  • 10+ years’ experience in an internal audit function, financial risk management, compliance, or related field, with professional experience in progressive senior leadership roles; or,
  • An equivalent combination of education and experience.

Sales and Service Manager

Position Overview:

The Sales and Service Manager provides oversight, coaching, supervision to branch management of the Castlegar, Greenwood and Slocan Valley locations and directly to the retail lending staff in the Castlegar and Slocan Valley branches. This position serves as a multi-branch manager with an emphasis on regular and ongoing sales and performance leadership and direction to facilitate the provision of quality member relationship services, to maximize revenue generation, promote growth and help members achieve and maintain their financial health. The incumbent will identify, develop and further the StellerVista brand within the branch communities, and initiate and maximize business development opportunities.

 

Education and Experience:

  • Completion of a degree or diploma in business administration or operations management
  • Completion of, or enrolment in and actively progressing towards the ACUIC Designation
  • 8 to 10 years of financial services or credit union experience including at least five years sales management with at least 1 year at the branch manager level OR an equivalent combination of education and experience.

 

Other Position Requirements:

  • Proven ability to successfully lead individuals and teams within a sales and service environment
  • Demonstrated leadership skills, including mentoring, motivating, and coaching
  • Excellent communication and interpersonal skills with the ability to interact with a wide variety of people
  • Proven skills in business development and achievement of sales goals and targets
  • Experience leading in a unionized environment
  • Working knowledge of credit union legislation, policies, and procedures as they relate to the position
  • Working knowledge of risk management, security, and safety as they related to branch operations
  • Working knowledge of credit union deposit products and services
  • Commercial banking experience preferred
  • PC literacy including Microsoft Word or other work processing software, Excel or other spreadsheet application and banking software programs

 

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

 

About StellerVista Credit Union

At StellerVista we believe in:

Accountability.

Our members, owners of StellerVista, and our communities can always count on us.

Responsiveness.

We listen and care so that we can provide exceptional service and advice.

Shared success.

The strength of our financial framework allows us to share this success with our members, communities, and employees.

Trust.

Our foundation is built on trust between our members, communities, and employees by creating a safe, engaged, and collaborative environment where our employees explore ideas and solutions.

Belonging.

Our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other.

Community engagement.

Our knowledge and involvement make it better for us to live, work and play in this place we call home.

In January 2023, two Credit Unions, formerly East Kootenay Community Credit Union and Heritage Credit Union, merged to create StellerVista Credit Union. Our members overwhelmingly voted in support of this merger as a single entity representing seven communities: Greenwood, Castlegar, Slocan Park, Cranbrook, Fernie, Sparwood, and Elkford.

 

We’re proud of our team. They make us who we are.

 

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