About Us

ABCU is a full-service financial institution passionate about providing high-quality, personalized advice to each member, ensuring their financial dreams become a reality. With a network of two conveniently located branches in the Edmonton region, ABCU serves over 7,000 members offering a range of services with over $274 million in assets under administration.

Job Description

As the Senior Member Service Associate, you will be a key member of our bank’s front-line team. Your primary responsibility will be to ensure the smooth operation of teller activities, providing exemplary customer service and overseeing daily transactions. Additionally, you will serve as a backup to the Supervisor, assisting in supervisory duties and maintaining operational efficiency in their absence.

Key Responsibilities

• Oversee and coordinate teller activities, ensuring adherence to policies and procedures.
• Provide exceptional customer service, handling inquiries and resolving issues effectively.
• Ensure accuracy and security in all transactions, including deposits, withdrawals, and payments.
• Assist the Supervisor in training and mentoring teller staff, promoting a culture of continuous improvement.
• Maintain records and reports of daily transactions and teller performance metrics.
• Address and resolve any discrepancies or issues that arise in teller operations.
• Support the Supervisor in managing schedules, workflow, and operational tasks as needed.

Qualifications

• High school diploma or equivalent; additional education in finance or business administration is a plus.
• Proven experience as a teller or in a similar customer service role within a financial institution.
• Strong leadership and supervisory skills, with the ability to motivate and guide a team.
• Excellent communication and interpersonal abilities, with a customer-focused mindset.
• Keen attention to detail and a high degree of accuracy in handling transactions.
• Proficiency with banking software and office applications.
• Ability to handle confidential information with discretion and integrity.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• Retirement savings plan with employer matching.
• Opportunities for professional development and career advancement.
• Positive and inclusive work environment.

How to Apply

If you are a motivated professional with a passion for customer service and a desire to advance your career in banking, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are an ideal candidate for this position to myhr@abcu.ca

We look forward to welcoming a dedicated and proactive Senior Member Service Associate to our team!