Support Services Specialist – Lending

Job Description: We’re looking for a Support Services Specialist – Lending to join our team! This position is integral to the function of our organization, playing a critical role in our support services team. The key responsibilities for this role include:

• Develop procedures and provide product knowledge training to support and front-line staff to ensure efficient and accurate delivery of products and services.
• Discover issues or gaps related to processes or procedures and work with internal task forces and other Credit Unions for solutions and train to those solutions.
• Lead internal task forces for procedure, system and process testing and cleanup projects.
• Assist with the development of new techniques to audit information and recommendations of new controls to maximize efficiencies while still maintaining adequate internal controls.
• Provide technical direction to support staff on complex product related issues.
• Assist support staff in dealing with difficulties in handling products that support staff are unable to answer.
• Utilize digital solutions to create efficiencies, simplify members’ banking needs, and enhance the member experience.

Qualifications:

• 1+ year of related post-secondary education plus 3-5 years of related experience or equivalent education and experience.
• Evidence of pursuit of related continuous learning (e.g., CUIC, sales training, lending training).
• Demonstrated efficiency and accuracy skills, meeting deadlines in an ever-changing fast paced environment.
• Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
•  Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

 

About Us

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact – $1.1 million was given to local organizations last year who are making a difference!  Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

 

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennial. We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.