Job Posting Details

Business Analyst 3, Origination Solutions (Temporary, Full- Time up to 12 months), Central 1 Credit Union

Location:Vancouver, British Columbia
Posting Date:June 19, 2018
Closing Date:until filled
Web Site:www.central1.com
Employment Type:Full-time

Company Description

When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting over 100 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

 

Job Description

The Business Analyst 3 works in a client-facing role, delivering excellent customer service to external clients by providing subject-matter expertise on Central 1’s Origination (Customer Onboarding & Borrowing) Solutions, conducting demonstrations, assisting in the completion of requirements documentation, engaging internal teams, tracking progress, testing and generally steering implementations to a successful outcome.

You'll be primarily accountable for:

- Undertaking business analysis and detailed requirements definition activities relating to client requests for the implementation and/or development, modification or enhancement of origination solutions; 

- Where the “standard” solution does not meet a client’s requirements, will be working with the client to assess any gaps and will be defining the work needed to meet those gaps. In all cases, effectively managing the client’s expectations in terms of overall solution, timing, cost and implementation;

- May be asked to take on a lead role on a business initiative. May work with poorly described requirements. Able to translate requirements into specific, well-phrased business requirements and/or pragmatic solution;

- Significant experience of conducting QA testing and of supporting UAT testing. Comfortable with discussions on environments, test approach, test scripts and test execution;

- Managing own workload, with minimal supervision, for a multitude of diverse  client requests with a focus on efficient throughput and excellent client satisfaction. Comfortable with applying project management experience where needed;

- Holding self accountable for effort and results regardless of obstacles; taking initiative and thinking ahead of time analyzing what is needed and taking action;

- Producing a variety of documentation to fit a wide range of business needs – this includes as a minimum detailed user-facing requirements documents and corresponding statements of work.  In addition, may be asked to provide product specific documentation such as implementation checklists, test scenarios and so on.  Understanding and following a standard document lifecycle and is comfortable with peer or manager-led review of documentation;

- Recognizing and understanding the importance of using and maintaining up to date information relating to change requests in a ticket management system. Ensuring at all times that all information held in the ticket management system is up to date and accurate such that any person accessing the system is able to determine any ticket’s status accurately at any time. Using the ticket management system according to the team’s current guidance (which may vary from time to time), ensuring that all designated fields are completed and all communication with the client either takes place within the ticket management system or is recorded within the system;

- Accurately maintaining records of time spent on all activities and entering details into the timesheet and invoice management system in a timely manner. Comfortable completing a range of administrative tasks required in the business change lifecycle;

- Displaying a high degree of personal integrity and credibility to influence at all levels of the organization and to deal with external parties on behalf of the organization.

 

Qualifications

As the ideal candidate you possess:

- A university degree in computer science or other related discipline with an IT focus (or equivalent) and a minimum of 6 years related experience working in a client-facing or consulting  environment.

- A knowledge and understanding of business analysis principles and methodologies is required, but the emphasis is on the ability to think analytically and conduct effective, thorough reviews of client requirements and the ability to take ownership of steering client requests to final delivery.

- An experienced, professional client approach is required underpinned by excellent written and verbal communication skills. You must be familiar with the challenges of delivering excellent customer service within a financial services & IT context.  

- Broad-based IT experience (preferably from a financial services background) is required to support the business analysis activities.  General understanding of browser based applications along with supporting technical infrastructure is an asset.

- Must be comfortable with working on multiple change requests, roll-outs or enhancement projects with conflicting deadlines in a team environment.

- Although not a project management role, project management type skills are highly desirable. A clear understanding of how to manage product and project risk, the ability to plan multi-phase implementations and the ability to identify assumptions, dependencies and constraints are key attributes of the role.

- Any experience of Origination Solutions (that is, onboarding new clients or borrowing via in-branch or digital channels) is a significant asset.

 

Additional Information

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: National Credit Card Program Manager, Payment and Client Support Services

Grade:  E

Date Posted: June 18, 2018

Internal applicants must apply by June 25, 2018

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*