Job Posting Details

Assurance Systems Analyst - Banking, Celero Solutions

Location:Calgary, Alberta, Manitoba, Saskatchewan
Posting Date:August 26, 2019
Closing Date:until filled
Employment Type:Full-time

This position may be of interest to candidates in Calgary, Winnipeg or Regina

To apply to this position, please visit to create a profile in the Celero Career Centre and apply to the open Assurance Service Desk System Analyst – Banking position(s) by no later than June 28, 2019.


About Celero:

A full-service IT shop, Celero provides complete banking solutions, IT planning, systems integration, hosting, support, maintenance and professional services to meet the unique needs of financial institutions of all sizes and delivers world-class reliability through our Canadian-based data centers, employees and operations. Our workforce is a complementary mix of deeply-experienced professionals and enthusiastic entry-level employees, from all walks of life. So, whether you’re right out of university or have 30 years in the industry to your credit, we’ve got a spot that might be right for you.  We offer a comprehensive benefit package, a wonderful culture and an approach to the day to day work that has enabled Celero to achieve Top Employer status for medium and small enterprises in Canada.

Your Opportunity

We are seeking DNA banking “geniuses”, people with core skills in directly applicable key roles to identify and assess business requirements and/or processes and liaising amongst stakeholders, building positive business relationships. As an Assurance Service Desk System Analyst, you will learn new tasks within your functional area of expertise; you will pick up a new skillset and a chance to get to know some of our new clients. If you want to be part of a talented team, contributing to a significant project, and directly supporting our clients banking system, we want you!

A Day in the Life

The successful candidate will:

  • Gather and assess customer needs, utilizing structured processes to establish business priorities

  • Provide quality control and system assurance for both internal and external customer groups

  • Create, coordinate and execute test scripts, utilizing formal testing methodologies to verify that system and business applications meet specific requirements

  • Conduct thorough analysis to determine the nature or problems and have the ability to walk clients through the problem-solving process

  • Provide subject matter expert support to Assurance Analysts on escalated issues

  • Consult with technical subject matter experts or Celero’s partners / vendors to advise on options, risks and impact on other business processes

  • Document, maintain and follow departmental and operational system related procedures and Celero related business documents

  • Actively seek ways to apply technology to business processes, researching and providing information on technical trends and industry best practices on relevant business practices

  • Remain aware of and adhere to industry and regulatory requirements


Your Resume

  • Experience in banking system support is considered an asset

  • Knowledge and experience with DNA banking system, Internet Banking and ATM/Point of Sale transaction processing is considered an asset

  • Strong knowledge of Credit Union System or financial institution experience with deposit or loans, back office and accounting exposure would be considered assets

  • Bachelor of Science - Computer Science, Business Analyst Certification or related degree/certification

  • 3+ years of Service Desk support at a Tier 1 or 2 level

  • ITIL Foundation v3.0 certification (or higher)

  • In-depth understanding of ITIL processes. This includes, but is not limited to Incident Management, Change Management, Asset Management, CMDB Management, and Problem Management modules

  • Experience with system and quality assurance testing industry best practices

  • Experience coordinating activities of team members that you may have no direct authority over

  • A track record of continuous professional development


Our Expectations

We have high expectations of all Celero employees and strive to recruit applicants with the following characteristics:

  • Demonstrates self-motivation and initiative in understanding the needs of others

  • Effectively adapts to tight deadlines, heavy workloads, and shifting priorities

  • Well-developed interpersonal and communication skills, both written and oral

  • Strong analytical, organizational, and problem-solving skills

  • High attention to detail and accuracy

  • Strong customer service orientation, with the ability to communicate technical issues to non-technical customers

  • Ability to “think outside the box”; creativity in problem solving and applying new approaches

  • Demonstrates the ability to make practical and objective decisions in situations where little guidance is available

  • Commitment to working collaboratively in a team-based organization – promotes high performance work environment characterized by positive relationships, strong team orientation, knowledge sharing and professional skill enhancement while delivering required business results

  • Accepts ownership of issues and shares credit for team successes


For more information on who we are, what we do and who we help, please visit our website at

All submissions will be acknowledged and reviewed, however only those respondents deemed to be the most qualified for this position will be interviewed.