Job Posting Details

Manager, Member Experience, Nelson & District Credit Union

Location:Nelson, British Columbia
Posting Date:August 26, 2019
Closing Date:until filled
Employment Type:Full-time

Nelson & District Credit Union is looking for Manager, Member Experience!

We are a respected, vibrant and community minded organization with 50+ employees serving members at three branch locations. We have a culture of innovation and excellence while being committed to staying on the leading edge of financial products and services. We are currently looking for a Manager, Member Experience to join our progressive team. 

The Manager, Member Experience is responsible for leading and working with our existing Member Experience Team.

Key Responsibilities:

  •     Strategic Design and Execution
  •     Member and Community Experience
  •     Employee Engagement
  •     Operational Effectiveness

Attributes and qualifications of the successful candidate will include:

  • Extensive experience in Member Relations, creating and promoting a member centric environment.
  • Experience in sales and service initiatives and deliverables that supports and fosters a culture of exceptional service.
  • Experience in leading a team and being able to provide creative approaches to problem solving.
  • Ability to manage positive relationships with members, clients, and employees.
  • Ability to identify business development opportunities for the credit union and its subsidiary companies.
  • Ability to communicate effectively.
  • Ability to translate strategy into tactical plans.
  • Strong leadership capabilities including teambuilding, delegating and conflict resolution.
  • Knowledge of PC based banking and lending systems.
  • Knowledge of  FICOM and FINTRAC.
  • Credibility, integrity, and ability to maintain confidentiality with sensitive information.

This position requires a highly organized and enthusiastic individual, with a strong commitment to professionalism, who excels in providing and maintaining an exceptional level of confidentiality, organizational skills and problem solving abilities. 

Education and Experience

Degree in Business Management or Business Administration, Bachelor of Commerce, or Bachelor of Administration from a recognized post-secondary institution or equivalent.

5 or more years Credit Union experience; member service and retail lending and/or 3-4 years experience in other financial institutions or a related field.

OR an equivalent combination of education and experience.


For more information on Nelson and Area, please visit -

For more information about Nelson and District Credit Union, please visit our website -

Qualified applicants should submit their resume and cover letter via email to