Job Posting Details

Manager Member Service Centre, Kootenay Savings Credit Union

Location:Trail, British Columbia
Posting Date:December 31, 2018
Closing Date:January 18, 2019
Employment Type:Full-time

Kootenay Savings, the region’s leading credit union with over $1 billion in assets, over 39,000 members and over 200 employees, continues to strive to fulfill our vision:

To be the best provider of financial services and the best place to work in the communities we serve.


Do you...embrace change and thrive in an ever-evolving work environment? Are you a natural leader who aspires to make a positive difference each and every day? Are you a motivated self-starter with a proven track record of success in sales leadership?  Are you the type of leader that can continue to strengthen and grow our newest member service channel?

If so… we should talk.

We are looking for a Manager for our Member Service Centre to lead a team of advisors responsible for the seamless delivery of a wide range of products and services through our telephone, online and mobile service channels. The incumbent implements performance standards and provides strong leadership and coaching skills to develop exceptional trusted advisors who consistently provide an outstanding member experience.

You are a highly experienced professional with a strong sales and service track record, ideally with a credit union background, and you have a grasp on what it takes to succeed in the competitive financial services industry. You have experience leading in a virtual service environment and delivering seamless service across multiple channels. You’re well versed in all facets of branch operations, including deposit, investment and lending services.  Your leadership, communication and relationship building skills allow you to develop highly engaged work teams and strong member relationships that result in business development opportunities.

The ideal incumbent will possess:

  • Bachelor’s Degree or designation requiring 3 to 4 years’ full time study in business administration or business management
  • Minimum of 5 years’ financial industry experience in positions of increasing responsibility including at least 2 years supervisory or management experience with a preference for experience in a call centre environment 
  • Advanced knowledge of personal and business lending and deposit policies, practices and procedures and general operations (including security and safeguarding procedures)
  • Advanced knowledge and skills in sales techniques
  • Advanced written and verbal communication skills; proven ability to present ideas clearly, concisely and persuasively
  • Basic understanding of human resource policies and practices including planning, staffing, compensation, performance management
  • Understanding of the competitive environment in the financial marketplace and local communities within region
  • Ability to maintain records of financial information and produce finance reports in a timely fashion for effective decision making
  • Uses appropriate software and internet/intranet applications and systems to manage work and increase productivity and efficiency
  • Ability to take a disciplined and structured approach to coordinate and manage information, to plan workload and to position activities, events and strategic initiatives for optimum results
  • Ability to optimize risk across all areas of KS in order to protect and create value while achieving a sustainable competitive advantage and financial success
  • Strong ability to achieve sales and growth targets within a team environment
  • Strong leadership capabilities including teambuilding, coaching, mentoring, accountability, performance management, delegating and conflict resolution
  • Ability to adapt to changes in the external environment and the organization; understanding of change management principles and practices
  • Ability to use sound judgement practices and make timely and effective decisions that consider both short and long term risks, impacts and outcomes
  • Ability to position and promote KS as a primary financial institution and partner in community development; promoting KS as a partner of choice

Why work for us?

We know that our dedicated employees give us a lot and are key to our success; in return we offer a total rewards package that includes:

  • Competitive salary and benefits
  • Paid vacation, sick time and floating holidays
  • Continual training, development and coaching
  • Confidential employee and family assistance program
  • Unique staff benefits on products such as bank accounts, loans & mortgages
  • The opportunity to build a satisfying career in an organization that incorporates many leading-strategic initiatives
  • Being part of an organization that puts their community and employees first
  • Being part of a talented and dedicated team who improve our members’ financial lives

Nestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more.  Amenities include the region’s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities. Here you will find outstanding opportunities for living life well and to its fullest.

For more information about the Greater Trail region, please visit

Please apply online through the careers section of our website at by January 18, 2019.

We thank all applicants for their interest; however only short listed applicants will be contacted.