Job Posting Details

Chief Operating Officer, 1st Choice Savings & Credit Union

Location:Lethbridge, Alberta
Posting Date:September 3, 2018
Closing Date:until filled
Employment Type:Full-time / Permanent

1st Choice Savings and Credit Union Ltd.

As the key banking alternative in Southern Alberta, 1st Choice Savings serves approximately 17,000 members through a network of 6 branch locations. 1st Choice is a financially strong Credit Union with assets under administration of $720 million and is poised for continued growth and expansion.

Guided by an active and involved Board of Directors and led by a seasoned and skilled Executive Team, 1st Choice Savings is poised to achieve its vision of becoming the “The Financial Institution of Choice” in its marketplace. Supported by a dedicated staff and support team, 1st Choice is also very involved in the communities they serve and is very well regarded by their members.

For further information, please check out their website at

The Opportunity - Chief Operating Officer

The Chief Operating Officer (COO) will be a key member of the Executive Management Team and will be responsible for all Operations components of the Credit Union. Reporting directly to the Chief Executive Officer, the COO will contribute directly to the overall growth and success of 1st Choice, its staff, and the members. The COO will participate in the strategic planning process and in the development of the corporate goals, objectives, financial plans, policies and procedures.


The COO will be also be accountable for the Wealth Management and Lending functions including retail, commercial, and agricultural lending. This will include ensuring compliance to all aspects of legislation, regulations, policies and procedures.


The Chief Operating Officer will lead an environment that will serve the members to the highest standards so that 1st Choice Savings can increase its reputation and stature within the marketplace.


The Location – Lethbridge Alberta

Lethbridge is the fourth largest City in Alberta, and is located in the southern portion of the province. Lethbridge is a thriving community of nearly 100,000 people at the center of a trading area that serves approximately 275,000 people in Southern Alberta. Located only one-hour north of the Alberta-Montana border, Lethbridge is closer to the U.S. market than any other city in Alberta. Lethbridge is also easily accessible to major markets across Western Canada by road, rail and air. Their proximity to the Foothills of the Rocky Mountains also places Lethbridge within an hour’s drive to spectacular national parks, UNESCO World Heritage sites and other major attractions.



Candidate Specification – Part One

Major Purpose of Position

- Oversee all aspects of the branch operations.


- Oversee all aspects of the lending functions including retail, commercial, and agriculture lending.


- Oversee all aspects of the Wealth Management functions.


- Develop and lead the business development activities.


- Promote and monitor member service.


- Identify emerging market trends and opportunities, and provide analysis and recommendations to the Executive Management Team.


- Develop and recommend changes to policies and procedures to ensure a constant drive towards best practices.


- Maintain an in-depth knowledge of all current and pending Credit Union deposit and lending services, including the relevant policies, procedures and applicable legislation.


- Be fully aware of competitor products and promotions, and provide analysis and recommendations to the Executive team.


- Encourage, support, and mentor the team to develop and grow, set individual and team goals and objectives, conduct performance evaluations, and provide on-going and frequent feedback.


- Establish and build positive and beneficial relationships in the local community.


- Provide leadership by reinforcing best practices and inspiring a positive and collaborative work environment.


- Ensure appropriate internal control and risk management procedures are in place and being followed.


- Ensure the safekeeping and storage of internal records and documentation.


- Conduct financially sound credit adjudication to meet the needs of the members while also supporting the Credit Union’s lending strategies.


- Maintain a safe work environment to protect the health and safety of the staff, members, and visitors to the Credit Union.


Candidate Specification – Part Two

Education and Experience

Post-secondary education in Commerce, Finance, or a related business discipline, or an equivalent combination of education, experience, and personal development.


7 to 10 years minimum experience in a senior level operational role with responsibility and exposure to multi branch operations.


Direct experience and knowledge within the Credit Union System or similar co-operative would be a definite asset.


Strong working knowledge of commercial and agricultural lending. Hands-on experience in a credit granting role would be a definite asset


 Personal Attributes

- Exceptional senior level interpersonal skills including the ability to relate and communicate to all levels of the organization.


- Strong overall leadership skills combined with the ability to effectively coach and mentor others.


- The ability to be an influencer.


- The ability and desire to professionally and continually challenge the status quo and to look for ways to develop and ensure best practices.


- Highly developed problem-solving skills and analytical abilities, and the ability to develop actions based on these findings.


- Proven ability to function independently but also as a true team player.


- The ability to share information and consult with peers and other employees internally and externally throughout the Credit Union System while at the same time building strong business relationships.


- Solid understanding of change management and the effects it may have on all affected parties.


- Well-developed coaching and mentoring skills.


- Highly developed skills and a love of building and maintaining relationships that establish and cultivate connections within community, employees, and partners of the organizations.


- An innovative and creative mindset to ensure continuous improvement in all aspects of the role.


- A strong ethical desire towards obtaining results and achieving a high standard of excellence.


How to Apply

If you are interested in being considered for this position, please examine the position and candidate specifications to assess the suitability of your candidacy.

By applying for this position, you consent to the collection, use and necessary disclosure of the personal information provided during the application and selection processes. Sunrise Executive Search and Consulting Ltd. will respect the privacy of any initial approach or expression of interest in this position.

For further information or to submit a resume, please contact:


Phone: 403-519-6657