Job Posting Details

Account Representative 3 - Union, Coastal Community Credit Union

Location:Tofino, British Columbia
Posting Date:June 13, 2018
Closing Date:until filled
Web Site:
Employment Type:Full-time / Permanent
Requisition Number 18-0198
Post Date 6/11/2018
Title Account Representative 3 - Union
City Tofino
Location Tofino Branch
Regional Yes
Closing Date 6/15/2018
Type of Position Full-Time
Status Permanent
Job Description

Coastal Community Credit Union is the largest financial services organization based on Vancouver Island and the Gulf Islands and serves over 110,000 members and clients through its 24 branches, 16 insurance offices and 4 business centers. Coastal Community is committed to improving financial health, enriching lives and building healthier communities. We are seeking to fill the position of Account Representative to support the Tofino and Ucluelet Branches.

Primary Responsibility/Basic Purpose:

Under limited supervision, the Account Representative provides a full range of member service with respect to all credit union services and is a primary developer of enhanced member relationships. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is the responsibility of the Account Representative to carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Representative Duties:

  1. Provide sales and service expertise to inform members of products/services.
  2. Identify and actively pursue internal referral opportunities to develop business through a variety of alternative channels; as well as work to achieve sales objectives.
  3. Complete member driven requests, ensuring that documentation is started and/or completed and/or appointments scheduled to finalize all documentation. Transactions include but are not limited to; opening new accounts, conducting lending services interviews, selling registered and non-registered products, estates, merchant MasterCard, close-outs, all card products, safety deposit boxes, international/foreign transactions.
  4. Process member transactions, on a variety of products including but not limited to registered and non registered products, Mastercards and Loans.
  5. Handle member inquiries ensuring proper resolve on all matters. Confidently resolve member concerns/issues should they arise.
  6. Inquire as to what the member’s request is; for transactions that require more documentation, inform the member of the documentation required in branch to complete the request.
  7. As required, authorize transactions of other employees within own signing limits and provide guidance to same.
  8. Performs other related duties as required, including MSR 2 duties and responsibilities.

Required Skills – Knowledge – Abilities:

This position requires working knowledge of policies and procedures related to the processing of lending applications, a working knowledge of lending products and an advanced knowledge of all credit union products and services, registered and non-registered products, the banking system and loans origination system.

Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.

The incumbent must utilize Coastal Connection skills to effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.

Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members, as well as to handle complex lending transactions.

Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests without knowing the nature of the request prior to the conversation.

The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.

The incumbent will also have the freedom to act, and although they must refer lending approval/non-routine decisions to others, they work under broad direction rather than direct supervision. This position requires the use of judgment in developing recommendations/decisions that could have an impact on credit union operations.


The Account Representative will thrive in a sales environment that rewards their successes and will have a proven track record of achieving superior sales results. The incumbent will have a minimum of 3 years financial experience or an equivalent combination of education and experience are required.

The incumbent will have completed CUIC 210, Credit Union Consumer & Residential Mortgage Lending, CUIC 240, Fundamentals of Personal Financial Planning and be actively pursuing CUIC Fellowship Designation. Successful completion of the MSR Level II exam and demonstrated leadership skills is required. Must be prepared to advance capabilities in new product fields, e.g., insurance, as our credit union moves forward.