Job Posting Details

Member Service Representative Supervisor, Macklin Credit Union Limited

Location:Macklin, Saskatchewan
Posting Date:February 23, 2018
Closing Date:until filled
Employment Type:Full-time

Macklin Credit Union is an independent credit union located in the small but vibrant community of Macklin, Saskatchewan. An hour south of Lloydminster near the Alberta border, Macklin is a young community with that small-town feel but the convenience of being just an hour away from the amenities of a bigger center. With family-oriented recreational activities and services including beautiful Lakeview Golf Course, Macklin Lake Regional Park, as well as a number of opportunities available for youth and adults alike including hockey, dance, ball, skating, Taekwondo, Air Cadets and more, Macklin is the ideal place to raise a family and take the next step in your career!


Reporting to the General Manager, the Member Service Representative Supervisor supports the credit union’s business strategy through the provision of personal quality service to members and team leadership and supervision of the Member Service Representative team. The MSR Supervisor performs a variety of supervisory, member service, and administrative activities. Responsibilities include leading the Member Service Representative Team by organizing and overseeing the daily work activities and schedules of the MSRs as well as providing them with training, guidance and coaching. The role also resolves non-routine problems and enquiries referred by the MSRs, and participates in their hiring, performance review, and disciplinary processes as required. in addition, the MSR Supervisor provides oversight for compliance clean-up, maintenance and management of inactive accounts, dealing with fraudulent activities, maintaining the treasury and ordering cash supplies as well as balancing and reconciling cash holdings at month-end to ensure these activities are completed and requirements are met.

The MSR Supervisor will have excellent interpersonal skills, be adept at developing and maintaining effective member and team relationships, and have the ability to effectively lead a team. Training for the right candidate will be provided.


The successful candidate will have the following requirements:

  • Customer service experience, preferably within a credit union environment

  • Demonstrated team lead or supervisory ability is required

  • Knowledge and experience in resolving member issues and enquiries as they relate to banking transactions

  • Experience working with banking applications

  • The incumbent will also have an understanding of the credit union system including operations, principles and values

Our ideal candidate will also possess:

  • A combination of 1-2 years of financial industry experience and/or industry courses related to bookkeeping and customer service or a related field would be preferred but is not required

            *Equivalent combinations of education and experience will be considered*


If you are interested in furthering your career and contributing your skills to our friendly credit union and surrounding community, apply online or send your resume to:

f.    306.753.2676

m.  Macklin Credit Union Limited

      PO Box 326

      Macklin, SK S0L 2C0