Job Posting Details

Service Representative, Aldergrove Credit Union

Location:Langley/Aldergrove/Abbotsford, British Columbia
Posting Date:July 26, 2019
Closing Date:until filled
Employment Type:Full-time / Part-time

We’re hiring full-time and part-time Service Representatives!

Do you have a passion for helping people and a reputation for going above and beyond? We are looking for attentive full-time and part-time Service Representatives to help our members with their day-to-day banking needs and ultimately achieve their financial goals. The role needs someone who is a team player, solutions focused and service orientated. This is an excellent opportunity for someone with an interest in cooperative banking, and a strong desire to learn and grow their career in Financial Services.  

Position Overview

As an integral member of the branch team, the Service Representative (SR) delivers exceptionally high quality service with a smile, while creating a warm and meaningful member experience. Accuracy and efficiency is paramount to success, with the primary responsibility of processing a variety of transactions and identifying member needs to recommend appropriate products and services. Building trust and loyalty with our members is the ultimate goal and SR’s do this by sharing their knowledge about the various products that are available, referring members to fellow experts and positioning themselves as a credible and reliable source for information.

Skills & Attributes

  • Passion for delivering exceptional member service and is dedicated to building strong member relationships; peer relationships and connections in the community

  • Committed to professional growth and is responsible for ensuring skills and knowledge are up to date to meet position requirements

  • Demonstrates strong attention to detail and accuracy in completing work and providing information

  • Manages time effectively by spending the appropriate amount of time with each member and seeks assistance from others when needed

  • Ability to quickly adapt to changing priorities and a willingness to tackle new challenges

  • Demonstrates financial knowledge and awareness

  • Openly communicates with honesty and integrity

  • Grows member relationships by actively listening and asking open ended questions to add value beyond members’ immediate requests

Experience & Education

  • Minimum one year experience in the service industry, preferably with cash experience

  • Combined experience and post-secondary education in the areas directly related to financial services will be considered

Qualified applicants should identify how their skills and experience match our requirements. We thank all applicants for their interest and only those applicants considered for an interview will be contacted.

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 120 staff serving 17,500 members and operates six branches, three insurance offices, and three financial planning offices. The strength of our Credit Union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit