Job Posting Details

Manager, Branch Operations, CCEC Credit Union

Location:Vancouver, British Columbia
Posting Date:February 2, 2018
Closing Date:until filled
Employment Type:Full-time / Permanent

CCEC Credit Union

Manager, Branch Operations Job Description

Supervised by: General Manager

The Manager, Branch Operations is a member of the executive team, reporting to the General Manager. The manager participates in the development of the credit union’s strategies and policies. Within branch operations, the manager ensures a high level of member service. The manager identifies short and long-term goals and objectives, contributes to the design and development of policies/programs, and ensures the even flow of communication concerning branch plans and programs.

The Manager, Branch Operations acts as back-up to the General Manager and is the senior person in the General Manager’s absence.

The Manager, Branch Operations has responsibility for providing overall management, direction and coordination of all retail operations, including sales and service, within Credit Union policies. The manager works with the General Manager to plan and implement an overall banking business strategy including business case development as appropriate.

The Manager, Branch Operations also has responsibility for ensuring that human resource programs, policies and strategies support the business strategy and long-term goals of the credit union and makes recommendations for changes. The manager manages and provides leadership to the staff to ensure the effective utilization of human resources and to promote motivation, enthusiasm, professionalism and service excellence.

 The Manager, Branch Operations has primary responsibility for registered products and residential mortgages.

The Manager, Branch Operations proposes and implements actions to improve growth and development of the credit union.


Manages and provides leadership to the staff to ensure the effective utilization of human resources and to promote motivation, enthusiasm and professionalism.


Manages and directs the administration and coordination of retail branch operations

Reporting and Audit:

Assists internal and external auditors.

Systems & Procedures:

Provides back-up trouble-shooting to the in-house computer system.

Acts as Privacy Officer, ensuring adherence of branch staff to privacy law and credit union policies.

Acts as Security Officer and as Compliance Officer for AML related regulations.

Corrects any problems related to the processing of information, statements and reports when requested.

Reviews and evaluates overall retail lending and deposit procedures and systems to identify strengths and weaknesses; develops, recommends and implements new procedures to improve efficiency; discusses the potential for new or revised systems, products, services and policies affecting credit union operation with the management team.

Monitors the implementation and status of office procedures by providing guidance and training to staff.

Communicates these clearly to staff.


Supplementary liaison with the benefits plan through Central 1.


Participates as an active member of the Management team.


Oversees the overall administration of the branch delinquency program to ensure timely collection of overdue retail loans, mortgages, lines of credit and overdrafts.