Job Posting Details

Manager, Product Compliance & Design, Central 1 Credit Union

Location:Vancouver, British Columbia
Posting Date:July 24, 2018
Closing Date:until filled
Employment Type:Full-time

Company Description

When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

Job Description


Provides leadership to a team and manages the development of policies and forms for the credit union system’s personal and small business banking products with a focus on simplicity to enable a positive member experience.  This includes the identification and development of content-based products and product improvements that satisfy credit union members’ needs; manage the department’s content based product development / Operations Manual program; manage the department’s product development support program; providing guidance to these business areas as well as other product development groups at Central 1 Credit Union (“Central 1”).


  • Establish cost and performance-based metrics for Central 1 delivery of retail forms and manuals product and support to member credit unions.
  • Review and communicate the programs value to credit union members to ensure that credit union members are leveraging the full benefit of the program.
  • Oversee projects of considerable complexity to support credit union operating and legislative requirements.
  • Set and oversee product development business areas’ delivery goals and objectives including establishing KPI’s, milestones and resourcing budget.
  • Take ownership of and establish the content product roadmap and work with other departments to ensure that members and impacted internal departments are aware of the roadmap.
  • Plan and drive the product development areas’ analysis of legislative developments to help identify potential areas of compliance vulnerability and drives revisions in previously published materials or the development of new materials.
  • Project plan and prioritize product development support areas’ publishing schedule.  Oversee the publication of two extensive online Operations Manuals and 750 plus interactive credit union forms. Oversee the development and direction of the department’s websites, web-based applications and content management database system. Sets and oversees product development support areas’ publishing styles and quality assurance standards.
  • Evaluate retail products offered by other sectors of the financial industry to determine if these can be adapted to serve the needs of credit union members.
  • Work with Central 1 internal legal counsel to review credit union specific legislation to identify opportunities to develop innovative and sector specific retail products that provide credit unions with a competitive advantage.
  • Provide input into strategic direction of retail product development and product development support activities and provide training and guidance to direct reports and other Central departments.
  • Support acceptance within Central 1 and the Canadian credit union system to develop aligned business offerings, with the goal of providing an array of innovative retail products and services, offered nationally. Orchestrate the development of marketing, systems, and infrastructure required for the introduction and support of retail products.
  • Provides direction and leadership to a team of employees working on a range of projects/tasks of varying complexity and scope.
  • Completes ongoing coaching sessions and performance reviews as required.
  • Performs other duties as required to support Central 1’s business goals.


  • Undergraduate degree; BA degree or equivalent preferred
  • Five years of experience in Product Compliance & Design
  • Strong leadership, problem-solving and team management skills
  • Analytical and project management skills
  • Advanced communication, interpersonal and customer relations skills
  • Good understanding of the methods, standards and best practices relating to technical writing and forms design
  • Experience managing multiple content driven product lines with the goal of ensuring that they are accurate, compliant and meet delivery timelines
  • Experienced with driving and communicating change
  • Project Management experience is an asset
  • Highly developed conceptual skills
  • Ability to understand processes and tasks at a microscopic level; the ability to adapt easily to changing priorities and business needs and work on multiple projects with conflicting deadlines

Additional Information

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Managing Director – Balance Sheet Risk Management and Retail Solutions

Grade: H

Date Posted: July 24, 2018

Internal applicants must apply by July 31, 2018

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*