Job Posting Details

Member Service Officer, Aldergrove Credit Union

Location:Abbotsford, British Columbia
Posting Date:August 19, 2019
Closing Date:until filled
Employment Type:Full-time

We’re hiring a Member Service Officer!

Would you describe yourself as a people person, and often find yourself going the extra mile to help others? You might have what we’re looking for to join our team as a Member Service Officer. The position is responsible for building strong relationships with our members, and providing deposit, investment and basic lending services. The Member Service Officer will often take the time to sit down with our members to open their accounts, discuss their needs and understand their future goals.

Position Overview

As an integral member of the branch team, the Member Service Officer (MSO) is dedicated to growing member relationships beyond traditional day-to-day banking transactions. The MSO gains a deeper understanding of the member needs and understands the importance of placing the right products in the hands of our members or referring them to fellow experts. Building trust and loyalty with each member interaction, MSO’s deliver financial solutions from daily banking needs to investments and small lending products.

The MSO strives for excellence and plays a vital role in enhancing the financial well-being of our members and in the growth and profitability of our credit union.

Skills & Attributes

  • Passion for delivering exceptional member service and is dedicated to building strong member relationships; peer relationships and connections in the community
  • Committed to professional growth and is responsible for ensuring skills and knowledge are up to date to meet position requirements
  • Demonstrates strong interpersonal skills and the ability to communicate effectively both verbally and in writing
  • Ability to quickly adapt to changing priorities and a willingness to tackle new challenges
  • Displays awareness of the financial services industry and understands the components for organizational success
  • Gains the confidence and trust of others through honesty and integrity
  • Grows member relationships by actively listening and asking open ended questions to add value beyond members’ immediate requests
  • Demonstrates strong attention to detail and accuracy in completing work and providing information

Experience & Education

  • Minimum two years financial service industry experience
  • Combined experience and post-secondary education in the areas that are directly related to financial services will be considered

Qualified applicants should identify how their skills and experience match our requirements. We thank all applicants for their interest and only those applicants considered for an interview will be contacted.

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 110 staff serving 17,000 members and operates six branches, three insurance offices, and three financial planning offices. The strength of our Credit Union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit