Job Posting Details

Underwriter, Mortgage Centre, Prospera Credit Union

Location:Abbotsford, British Columbia
Posting Date:December 1, 2017
Closing Date:until filled
Web Site:www.prospera.ca
Employment Type:Full-time / Permanent

PRIMARY FUNCTION

The Underwriter, Mortgage Centre plays a key role in delivering a best-in-class member experience through-out the mortgage application process. The Underwriter drives smart growth through the review, analysis and assessment of borrowers’ financial information and property evaluation following established policies and procedure to safeguard our members and Prospera Credit Union.

The Underwriter gathers all borrower and mortgage application information required to co-ordinate, verify and analyze mortgage applications and ensures consistent, objective and sound credit decisions in a high volume environment within prescribed service level agreements.

Approves mortgages within established lending policies and limits and collaborates with and seeks approval from the Team Lead, Mortgage Centre, Sr. Manager Mortgage Centre and/or Credit Services for mortgage applications with exceptions or that exceed credit limits.

The Underwriter proactively develops a strong internal network, building relationships across the organization to form a deep understanding of members’ needs, to meet the expectations of internal and external members and to establish and maintain relationships built on trust and respect.

The Underwriter continuously monitors and maintains the mortgage centre application queue, accurately and in real time to ensure member expectations and deadlines are met and service level agreements are achieved.

The mortgage centre team is a shared service resource for Family Banking & Wealth Management and is managed effectively to achieve the overall objectives of the Broker Centre and Mortgage Centre.

The Underwriter believes in our Vision, is empowered and is a key contributor in bringing the 2020 plan to life.

The Underwriter plays a key part in supporting over 64,000 members’ financial wellness and completes mortgage underwriting for Family Banking teams.

SPECIFIC ACCOUNTABILITIES

  1. Delivers on smart growth through the review, analysis and verification of mortgage application information including the analysis of financial statements, income documentation, property assessments and appraisals and real estate contracts. Responsible for structuring complex mortgage applications in alignment with the borrowers’ financial and life goals and sound credit underwriting principles.
  2. Gathers all necessary borrower and mortgage application information required to co-ordinate, verify and analyze mortgage applications and ensures consistent, objective and sound credit decisions in a high volume environment within prescribed service level agreements.
  3. Approves mortgages within established lending policies and limits using good judgement to provide win-win solutions for members and the credit union. Collaborates with and seeks approval from the Team Lead, Mortgage Centre, Sr Manager Mortgage Centre and/or Credit Services for mortgage applications with exceptions or that exceed credit limits. Recommends the pricing for the mortgage application using the Mortgage Rate Discretion Grid.
  4. Refers all decline decisions to the Team Lead, Mortgage Centre to ensure alternate application structures have been considered and to co-ordinate the decline decision to Family Banking teams.
  5. Continuously monitors and maintains the mortgage application queue, accurately and in real time to ensure member expectations and deadlines are met and service level agreements are achieved.
  6. Supports profitability of mortgage transactions by recommending pricing aligned to the borrower’s overall relationship with the credit union and the risk parameters of the application.
  7. Acts as back up for the Team Lead, Mortgage Centre with primary responsibility for the mortgage centre application queue and coaching the team through their daily workload for effective and efficient mortgage underwriting, delivering on service level agreements and the commitment for quality and consistent underwriting.
  8. Takes an intentional, proactive approach to maintain and develop skills aligned to business objectives and career aspirations. Mentors skill development for Mortgage Centre team members by providing information, tools and support aligned to their development and the centre’s business objectives.  Proactively supports the continuous learning and development of the Family Banking team with real time skills coaching through-out the mortgage application process.
  9. Demonstrates engagement with our innovation journey by asking questions that trigger a new or different way of thinking, by respectfully challenging the status quo and by sharing ideas for an improved member experience or process.

 SKILLS, KNOWLEDGE AND ABILITIES

  • Self-starter who is committed to delivering key results and bringing our Vision and purpose to life
  • Great people skills, can quickly build a genuine rapport and work within and across teams to create the best solutions that will benefit members
  • Strives to continually learn; takes a balanced view to both strengths and opportunities for growth
  • Is agile, can shift gears quickly and comfortably, stays focused and effectively responses to numerous diverse challenges and demands
  • Good communicator and can convey messages in a clear, concise and positive manner

PERSONAL VALUES

Highly aligned with Prospera’s organizational values which are:

  • Accountability - Take ownership of what we do
  • Focus – Set goals and have the tenacity to stay the course
  • Teamwork – Strength through collaboration and support
  • Integrity – Take pride in doing what is right
  • Passion – Committed in heart and mind
  • Member First – Remembering the member, always
  • Community – Engage and contribute to our communities

SELECTION CRITERIA 

  • Five plus year in the financial services industry;
  • Three plus years of complex mortgage lending experience including lending to self-employed individuals;
  • Ability to read, analyze and comprehend financial statements and tax returns;
  • Financial Services Officer Certification Program; or
  • An equivalent combination of education and experience.