Job Posting Details

Assistant Branch Manager, Aldergrove Credit Union

Location:Langley, British Columbia
Posting Date:May 7, 2018
Closing Date:until filled
Web Site:www.aldergrovecu.ca
Employment Type:Full-time

Position Overview

As an influencer, the Assistant Branch Manager (ABM) exemplifies what it means to deliver exceptional high quality service to members and confidently manages the day to day operations of a retail branch professionally and efficiently. The ABM leads by example and provides expertise and guidance to the branch team as they deliver transactional, deposit, investment and personal lending services to members. Leadership qualities prevail in this position with coaching and mentorship a primary and ongoing focus for employees in the frontline positions.

This position works alongside the Branch Manager to ensure branch and corporate goals are met, employees have the tools and resources they need to succeed and the branch environment is warm and welcoming

Key Accountabilities

  • Sales & Service Leadership
  • Member & Community Experience
  • Employee Experience
  • Risk Management

Skills & Attributes

  • Passion for delivering exceptional member service and dedicated to building strong member relationships; peer and employee relationships and connections in the community
  • Demonstrates personal commitment to ensure skills and knowledge are current to meet position requirements
  • Gains the confidence and trust of others through thoughtful, clear and open communication
  • Fosters an environment where employees are motivated to do their best to achieve personal and career goals while supporting the organization achieve its objectives
  • Takes a proactive and respectful approach in addressing problems, issues or conflict with a positive view to reaching new and better solutions
  • Adapts communication style to meet the needs of members or employees and uses appropriate methods/approaches to influence others based on variety of situations
  • Embraces change as a natural course of business, shifting priorities and adapting easily in response to changing demands and new circumstances
  • Proactively develops a strong internal network, building relationships across the organization to effectively implement initiatives and achieve results
  • Learns from both successes and failures, applying this learning to new situations and incorporating it into the organization
  • Organizes work and assignment of tasks to maximize efficiency, clearly communicates expectations, roles and responsibilities

Experience & Education

  • Minimum five years financial service industry experience, preferably with two years retail lending
  • Direct or indirect leadership experience
  • Combined experience and post-secondary education in the areas that are directly related to our business will be considered

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 120 staff serving 17,500 members and operates six branches, three insurance offices, and three financial planning offices. The strength of our Credit Union is a direct reflection our commitment to our people, service to members, and growing our communities. For more information, visit www.aldergrovecu.ca.