Job Posting Details

Member Experience Team Leader, TCU Financial Group

Location:Saskatoon, Saskatchewan
Posting Date:September 7, 2018
Closing Date:September 28, 2018
Employment Type:Full-time

Are you….

Passionate about member experience?

A people focused leader, excited about instilling new ways of thinking and behaving to ensure a Member Experience team of solution providers?

A coach, committed to supporting employees by creating an environment of encouragement, support and empowerment, to allow them to become the best at their roles as they can be?

A cheerleader who can build an environment of fun and excitement, able to instill a constructive culture through teamwork and collaboration where reports can grow and know their contributions are valued?

A solution focused manager, adept at seeing possibilities, thinking outside the box and making change happen?

A proactive leader, focused on creating a future that meets the vision of ethical profitability, member satisfaction and community growth with an understanding that all areas of the business are important to the success to TCU?


If so….

As a part of the Management team, you will lead the Member Experience team in Saskatoon which includes the front line and call centre areas and will provide support to the Member Experience team in Regina. You will ensure an exceptional member experience, by empowering the team to move from transaction completers to innovative solution providers. Through charismatic and enthusiastic leadership you will create a future reality for all reports, where they have the expertise and motivation to move beyond their task lists, to have a positive impact on every member interaction.



This opportunity may be the one for you!

TCU Financial Group is seeking to fill the position of Member Experience Team Leader; located in Saskatoon.

If you are motivated by the thought of this challenge and can demonstrate success through a minimum of 5 years of experience in a related retail field, including 3 years of supervisory experience ideally in a financial institution along with post-secondary education or leadership/coaching training, then this position is for you!

A competitive compensation package is available which includes an enhanced vacation allowance, Group Benefits and a 7% matched Pension Plan.

TCU Financial Group is a Saskatchewan based credit union with a staff of 115 and offices in Saskatoon and Regina.


The deadline for this career opportunity is Friday, September 28, 2018. Please submit your resume and cover letter, in confidence to:

Human Resources Department
TCU Financial Group
PO Box 5050
Saskatoon SK S7K 4E3
Fax: 306-653-6741
Web site: