Job Posting Details

Retail Credit Manager, Aldergrove Credit Union

Location:Aldergrove, British Columbia
Posting Date:August 15, 2019
Closing Date:until filled
Employment Type:Full-time

We’re hiring a Retail Credit Manager!

Position Overview

As an influencer, the Retail Credit Manager provides retail credit advice and guidance to branch teams, that contributes to the delivery of financial solutions to enhance our member’s financial well-being.

Provides credit related decisions and ensures sound underwriting standards are met and credit activities are in compliance with policy and regulatory requirements. Identifies and recommends to the VP Credit & Risk necessary changes to retail credit policies and procedures. Oversees a team Business Solutions Administrators that provide retail credit support to the organization and aligns activities with ACU’s strategic objectives.

Role model’s leadership, promoting and living ACU’s values, and fostering a culture where members are at the centre of decision making, employees are knowledgeable and ACU is recognized as a committed community partner.

Experience & Education

  • Minimum seven years financial service industry experience, preferably with five years retail lending
  • Direct leadership experience for a minimum of five years
  • Combined experience and post-secondary education in the areas that are directly related to our business will be considered

Key Responsibility Areas

  • Strategic Leadership
  • Sales & Service Leadership
  • Member & Community Experience
  • Employee Experience
  • Risk Management

Skills & Attributes

  • Passion for delivering exceptional member service and is dedicated to building strong member relationships; peer and employee relationships and connections in the community
  • Demonstrates personal commitment to ensure skills and knowledge are up to date and meet position requirements
  • Gains the confidence and trust of others through thoughtful, clear and open communication
  • Embraces change as a natural course of business, shifting priorities and adapting easily in response to changing demands and new circumstances
  • Monitors business trends and best practices to identify issues or opportunities for increasing revenues, reducing cost or growing “share of wallet”
  • Advanced knowledge of retail credit lending policies and procedures
  • Knowledge of Credit Union Act, FICOM and Consumer Credit Regulations
  • Excellent credit judgment, analytic and problem-solving skills
  • Proven ability to coach, provide guidance, and motivate teamwork and enthusiasm;
  • Strong negotiation and decision-making skills and the ability to maintain professional relationships with internal and external stakeholders
  • Ability to critically analyse situations and opportunities and formulate recommendations based on limited information

Qualified applicants should identify how their skills and experience match our requirements and email their cover letter and resume to

We thank all applicants for their interest and only those applicants considered for an interview will be contacted.

Aldergrove Credit Union is a financial service cooperative located in the heart of the Fraser Valley. We proudly offer personal and commercial banking, insurance and financial planning solutions to our members and clients in the communities of Langley, Aldergrove, Abbotsford and Mission. Our Credit Union has approximately 115 staff serving 17,500 members and operates six branches, three insurance offices, and three financial planning offices. The strength of our credit union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit