Job Posting Details

Director of Operations, Ukrainian Credit Union

Location:Toronto, Ontario
Posting Date:October 8, 2019
Closing Date:until filled
Employment Type:Full-time / Permanent



 Location: Toronto


As a member of the corporate management team, the Director of Operations will contribute to the financial and operational success of the Credit Union by participating in setting corporate strategic direction, ensuring department objectives and activities are aligned with the corporate strategy. Establish department goals and coordinate their implementation with subordinates.


This position will provide direction, coaching and leadership to all Branch Managers, Call Centre personnel, Digital Channel Manager, Small Medium Enterprise (SME) Manager and Facilities Manager to help them achieve organizational goals and will help maintain and resolve complex operational issues. 


In addition, develops strategies for retail staff promoting membership growth and growth for both the lending and deposit portfolios and member utilization of products and services. Provides seamless delivery of sales and service across all member service channels, which focuses on the member experience.  Exceeds member expectations by anticipating and meeting changing needs and will identify service and product opportunities. Be market focused, identify and respond to changes in the market place and demographics. Promote community involvement through participation in key community activities.


Maintains professional business relationships with various third-party suppliers and members.  Resolves members’ complaints and advises corporate management of any significant issues.  Ensures that the credit union’s quality reputation is maintained and projected in all situations.  Works with confidential and/or sensitive information and must maintain confidentiality at all times.  Travel to all corporate locations is required, including possessing and maintaining a valid driver’s license with access to reliable vehicle. 


Please note Ukrainian Credit Union Limited has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know so that arrangements can be made for the appropriate accommodations during the recruitment and selection process.


For consideration, please submit your application by email to Roman Litwinchuk, COO,