Job Posting Details

Member Services Supervisor, Spruce Credit Union

Location:Prince George, British Columbia
Posting Date:September 19, 2018
Closing Date:until filled
Competition:D Matheson
Employment Type:Full-time




Location:        879 Victoria St, Prince George, BC

Job Type:        Full-Time

Job Posted:    September 12, 2018 – September 30, 2018

Spruce Credit Union is proud to hire top talent who share our values and are committed to working together to support a strong and sustainable Credit Union. We're committed to helping our employees balance their professional, family, education and personal goals with our competitive compensation and benefits package. We also offer a variety of career development opportunities. If you're passionate about success and take pride in delivering exceptional member service and products, we'd like to meet you!

We are looking for a highly motivated and skilled Member Services Supervisor to lead by positive example. You will support management in supervising our team by being knowledgeable about solutions, acting decisively to resolve issues and working hard to ensure service levels are consistently high. The Member Services Supervisor will support the overall operations of our front-line Member Services Representatives. They will take the time to foster employee development through training and coaching to inspire actions that increase productivity, help attain goals and achieve initiatives.


  • Create an environment that aligns with our Values and empowers employees to make decisions in their areas of expertise.

  • Exhibit behavior that contributes to a strong team environment.

  • Supervise, coach, motivate and coordinate training for our front-line staff.

  • Oversee the daily activities of the Member Service Representatives and Tellers.
  • Create and promote a positive first impression for our members to help establish strong member relationships.
  • Ensure staff is well trained and up to date on all credit union policies and procedures.
  • Address member complaints and resolve issues in a timely and positive manner.
  • Create and maintain employee schedules
  • Ensure controls are being adhered to, to ensure compliance with organizational policies, procedures and governance.
  • Develop in depth knowledge and act as an internal expert on deposit and investment products.
  • Commitment to ongoing development and education



  • High school diploma or GED equivalent.
  • Minimum of two years cash handling procedures, including account reconciliation and balancing.
  • In depth knowledge of deposit and investment products.
  • Advanced knowledge of credit union or banking teller operations, products, and services.
  • High level of attention to detail
  • Knowledge and ability to coach and develop a team of MSRs, as well as assist with platform coverage when necessary.
  • Ability to manage member conflict, communicate effectively, and research and reconcile accounts.
  • Strong organizational, time management, and problem-solving skills.
  • An aptitude for listening, establishing rapport and determining solutions

  • The ability to help members and employees navigate through self-serve applications;

  • IT literacy, and digital knowledge.



Please submit your resume, cover letter & salary expectations to:

Executive Assistant

Spruce Credit Union

879 Victoria St, Prince George, BC V2L 2K7