Job Posting Details

Support Centre Supervisor, Salmon Arm Savings and Credit Union

Location:Salmon Arm, British Columbia
Posting Date:August 29, 2017
Closing Date:until filled
Employment Type:Full-time

Support Centre Supervisor


This position leads the Support Centre team in carrying out the centralized support and payment systems department.    This role initiates action to increase efficiencies within the Support Centre to align with SASCU strategies and business objectives. 

The successful candidate will be accountable to:

Operational Effectiveness

  • Responsible for ensuring that administrative systems and controls are in place for incoming clearings, electronic payment systems for automated transfer system payment and direct fund transfer are in place and are operating efficiently to prevent loss;

  • Responsible for the internal quality control by the creation and/or maintenance of compliance frameworks for payment services, and adheres to regulatory requirements set out by Canadian Payments Association;

  • Lead the Support Centre team in carrying out departmental activities and routines to ensure a smooth flow of work and efficient, accurate service to internal and external customers;

  • Responsible for ensuring adherence to service standards through ongoing observation, communications and training.

  • Responsible for ensuring that activities and priorities are consistent with the established operating plan for the overall Finance department;

  • Identify ways to improve work flow processes, efficiencies and service delivery;

  • Participate in and coordinates activities related to business plan initiatives and liaises with other departments on Support Centre related project as required.

    Supervisory Leadership

  • Act as a technical expert and resource, providing direction and assisting Support Centre staff  in resolving complex issues;

  • Lead, coaches, and builds the Support Centre team’s skills through knowledge, sharing, and coaching;

  • Lead direct reports through the annual performance management process using goal setting, interim reviews, feedback and year-end reviews to improve results;

  • Work with employees to create development plans to ensure employees are prepared for their current role and future roles within the organization;

  • Role model SASCU’s organizational values and leadership competencies;

  • Coordinate staffing schedules for the department and maintain accurate records for time and attendance with ADP EZLabour.

Education, Training and Experience


The ideal candidate will possess the following skills and experience:


  • Two years of post-secondary education, plus 4-6 years progressive financial industry experience in a centralized payments support role including 1 year in a leadership role;

  • Strong operational  knowledge and understanding of SASCU payment systems and centralized policies and procedures;

  • Strong operational knowledge of relevant regulations including, Canadian Payments Association (CPA) as it relates to clearing;

  • Solid knowledge of credit union policies, procedures and controls as they relate to credit union activities and to meet compliance requirements and mitigate risk;

  • Ability to provide effective leadership to staff through on-going coaching and feedback;

  • Proven ability to implement change management activities that maximize employee adoption and usage and minimize resistance;

  • Knowledgeable and enthusiastic about SASCU;

  • Ability to provide exceptional internal member service;

  • Ability to resolve challenging situations and more complex  situations that have been escalated;

  • Act according to SASCU’s Values, Service Standards and Leadership Competencies;

  • Commitment to continuous learning and self-development.