Job Posting Details

Credit Union Systems Support Analyst, Heritage Credit Union (BC)

Location:Castlegar, British Columbia
Posting Date:February 26, 2019
Closing Date:until filled
Employment Type:Full-time

Credit Union Systems Support Analyst

Heritage Credit Union is a vibrant, growing credit union located in Castlegar, B.C. at the crossroads of the West Kootenays. The credit union operates in three locations (Castlegar, Greenwood and Slocan) and has insurance and wealth management branches in 4 additional locations. Our team of close to 100 employees support over 7500 members and clients within our communities. Castlegar is a great place to live. It’s easy to balance work and lifestyle in this small, but fully-equipped city. We have a great climate, incredible natural beauty, and endless recreational activities.

Reporting to the Manager Operations and collaborating closely with the IT Manager and COO of Growth Financial, the Credit Union Systems Support Analyst provides oversight and coordination of all banking system activities and all other related information technology initiatives. The purpose of this position is to implement system improvements, manage the ongoing enhancements and updates of the Software system(s) including quality assurance testing, confirming system integrity and issue management resulting in process improvement.

Duties included in the scope of this role:

  • Provides banking system (CGI/RFS) related operations and workflow strategies to ensure that they are consistent with the Credit Unions requirements and long term plans.
  • Administer banking products & designer changes and banking releases
  • Plan & collaborate with analysts, designers, developers, integrators and system owners in the testing of new software programs and applications.
  • Software Procedures, development documentation, training and support are completed upon implementation of enhancements or updates as required.
  • Facilitates communication through the organization
  • Accountable for reliable, stable and effective operations of the core banking and interfacing systems (member direct) and related information technology
  • Maintain and administer all third party relationships and services in the operation and advancement of core banking functions and Credit Union Website
  • Testing the system for necessary functionality, product features, software enhancements, and version control resulting in a successful implementation
  • Tracking and resolving of issues related to the system(s) and supporting users directly
  • Assists in implementing IT policies, and procedures, which conform to the integration of technology and financial industry best practices.
  • Data reporting and data analytics for management purpose


  • Post-secondary degree or diploma program in information technology related field or equivalent combination of education and experience is an asset.
  • Knowledge and experience with CGI/RFS banking system and internet banking would be considered an asset
  • Knowledge of Credit Union System or financial industry experience preferred
  • Project Management experience will be considered an asset

We offer competitive salary and benefit package. Interested applicants should forward their resume and cover letter, in confidence, by March 22, 2019 to:

Human Resources Department

Heritage Credit Union

#100-630 17th Street

Castlegar, BC, V1N 4G7